g-cloud 10 framework agreement...2018/05/23 · g-cloud 10 framework agreement service definition...

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G-Cloud 10

Framework Agreement

Service Definition Catalogue Lot 3 – Cloud support

Delivering cloud solutions for better project, programme and portfolio management

PCUBED: Winner of the APM Project Management Consultancy of the Year (2017)

www.pcubed.com

Pcubed – Service Definition Catalogue Pcubed – Service Definition Catalogue – Lot 3 – Cloud support

Contents

Introduction ............................................................................................................................. 1

Pcubed’s services ................................................................................................................... 1

Project management and programme management for cloud implementation ...................... 2

Cloud project specification and selection ................................................................................ 3

Business analysis for cloud implementation ........................................................................... 4

Transition and roll out management for cloud implementation ............................................... 5

Deployment of cloud services ................................................................................................. 6

Business change management for cloud services .................................................................. 7

Risk management for cloud implementation ........................................................................... 8

Programme recovery for cloud implementation ...................................................................... 9

Programme assurance for cloud implementation ................................................................. 10

Benefits realisation management for cloud implementation ................................................. 11

Readiness assessment for cloud implementation ................................................................. 12

Business process re-engineering for cloud implementation ................................................. 13

Business analysis: Capability assessment for cloud implementation ................................... 14

Resource management for cloud implementation ................................................................ 15

Stakeholder and communication management for cloud implementation............................. 16

IT Multi Sourcing (SIAM) programme management ............................................................. 17

ERP cloud solutions .............................................................................................................. 18

Deployment of Microsoft Project Online / Microsoft Project Server ...................................... 19

Microsoft Project Online and Microsoft Project Server PPM support services ..................... 20

Cyber Defence – Maturity Assessment ................................................................................. 21

Key elements of our services ................................................................................................ 22

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Pcubed – Service Definition Catalogue – Lot 3 – Cloud support

Introduction

Pcubed is an established consultancy focused on project, programme, portfolio and change management. We have circa 200 UK consultants and over 20 years of experience successfully delivering IT transformations for UK government and public sector bodies. Our clients benefit from new market leading methods, tools, and cloud solutions. We are a Microsoft Gold Partner and experienced in designing, planning and implementing cloud based solutions for a range of clients.

Pcubed’s services Pcubed is a leader in portfolio, programme and project management (PPM) and successfully delivers change through innovative use of PPM. The majority of Pcubed’s consultants are practitioners in one or more of the accredited PPM qualifications such as PRINCE2®, MSP®, MoP®, M_o_R®, Managing Benefits™, P30®, P3M3®, and ITIL®. We provide consultancy services to support our clients on their most critical projects and programmes that:

Help turn strategy and policies into results

Drive transformation and change

Improve delivery capabilities

Achieve the anticipated benefits

Pcubed offers a range of services on the Digital Marketplace for public sector clients. These include Pcubed's Microsoft-based cloud solutions for better project, programme and portfolio management under:

Lot 2 – Cloud software – separate document refers Lot 3 – Cloud support – this document

We will help you to plan, scope, design and test your cloud based solution. We will assist in product selection, testing, programme management of the transition/roll-out, training, helpdesk support and maintenance. We can also provide secure hosting solutions. Pcubed’s accreditations include ISO9001, ISO14001, ISO27001 and Cyber Essentials, and our ratecard demonstrates value for money. This document describes each of our Lot 3 services in detail together with a brief summary of what Pcubed delivers and the key benefits we can bring to your organisation.

GOVERNMENT

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Project management and programme management for cloud implementation Pcubed’s project and programme management services aim to build our clients’ capability to deliver cloud solutions consistently and repeatedly to time, cost and quality. Our methodologies are based on PRINCE2® and MSP® and provide assessments, frameworks, tools and people to improve our clients’ delivery capability and performance. Our services comprise: o Project management services - capability planning, tools

solutions, estimating, P3O®, PMO setup & delivery and process improvement solutions such as Lean and Six Sigma.

o Programme management services - programme definition & setup, governance & control, delivery, assurance, and recovery.

Key Benefits

Return on Investment (ROI) maximised - well governed programmes deliver strategic aims whilst maximising benefits and reducing risk

Benefits sought from the project/programme are fully realised Ensuring the project/programme starts off on the right track, with

the right focus and ethos Reduced complexity to enable rapid programme mobilisation Stakeholder buy-in gained from the outset Increased confidence in the programme's ability to deliver can

build team commitment and promote change more widely within the organisation

Effective management reporting so the right information is consistently available in a commonly-understood format at the right time

Previous Clients

Ministry of Justice Network Rail Department of Energy and Climate Change (now part of

Department for Business, Energy & Industrial Strategy) London 2012 Olympic Delivery Authority Home Office Technology National Employment Savings Trust (NEST)

For more information on our case studies please visit our website: www.pcubed.com

What we deliver Project and Programme Management o Identification, definition and setup o Business case development o Supplier management and

procurement o Estimating o Initiation and mobilisation o Planning and scheduling o Resource management o Business and technology change

management o Governance and control

Risk and issue management Dependency management Communications and stakeholder

management Budget and cost management Highlight and status reporting

(Senior Stakeholders, Board, Committee)

Dashboard (Scorecard) o Delivery Project assurance / Quality

management o Project and programme recovery o Benefits realisation Portfolio, Programme and Project

Office (PMO) o Set up and mobilisation o Delivery o Improvement o Capability assessment (P3O®,

P3M3®)

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Cloud project specification and selection Pcubed’s project specification and selection services are based on portfolio optimisation principles. We provide our clients with a strategic-level process for selecting and prioritising projects and programmes aligned with corporate cloud strategies and constraints. Pcubed can deliver this service as a ‘one-off’ review of your portfolio to assess its strategic value and achievability, or work closely with your organisation to embed a high value and lasting approach. In some circumstances, Pcubed can deploy our ‘Portfolio Accelerator’ toolset which we have developed to allow you to capture and prioritise your portfolio without investing in expensive off-the-shelf products. This tool can be a critical enabler for any organisation looking to improve its portfolio management capability, when deployed with Pcubed expert consultancy support. Portfolio Accelerator can be a simple first step to establish whether you want to invest in an enterprise portfolio management tool.

Key Benefits

Selection of the right projects – supporting you to review and score your projects against multiple dimensions such as: contribution to strategic objectives, intrinsic value (business case), aggregate levels of risk, achievability and benefits. Pcubed will enable you to select the right mix of projects to achieve maximum value

Improved project initiation – produce business cases that align to HM Treasury guidance and push high value investments forward faster

Improved ROI, reduced execution risk – gain the capability to align investments with constraints such as budget and resource capacity

Low-value investments stopped – deploying a best practice methodology to prioritise your portfolio, Pcubed can help you to identify and terminate low-value or underperforming initiatives and reallocate your resources to high-value investments

Increased visibility – gain management insight into the performance of your projects and programmes with consistent reporting for new project requests and on-going projects

A lasting legacy is embedded – the processes, tools and skills will be transitioned to your organisation ensuring you continue to improve and benefit from this approach after the Pcubed team has left

Previous Clients

BP plc Virgin Atlantic London Legacy Development Corporation (LLDC)

What we deliver

Project/Programme specification

o Project Scoping o SOC - Strategic Outline Case o OBC - Outline business case o FBC - Full Business Case o Business Case review o Alignment with policy/strategy o Financial and resource

capacity analysis o Benefits mapping o PID - Project Initiation

document Portfolio management /

Project selection o Strategic roadmap o Project selection framework

development and implementation

o Selection criteria/metrics definition and revision (e.g. strategy alignment, finance, resource, benefits)

o Gateway review process o Business case analysis Project/programme health

check reviews

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Business analysis for cloud implementation Pcubed’s business analysis service helps clients to define and agree business requirements and develop robust business cases. Pcubed offers a wide range of business analysis services to several industries including the UK public sector. We understand the pressures facing the sector, such as the need to realise unprecedented cost savings, enhanced public scrutiny and extensive stakeholder management. These are just some of the factors that typify your projects and programmes. Our services provide value for money by delivering tangible results whilst building internal capability through knowledge transfer. Pcubed’s business analysis services are regularly deployed to help clients develop robust business cases aligned to the HM Treasury Green Book framework. Pcubed business analysts also provide process re-engineering services following Six Sigma and Lean best practices. Our business analysts help organisations drive out waste and improve value. We help clients transform their IT functions through applying these services to IT management, systems development, service delivery and supplier management.

Key Benefits

Tough choices can be made – With budget pressures, changing priorities and long term supplier contracts presenting little room for manoeuvre, we can help you identify the portfolio of projects and programmes that deliver maximum benefit within your constraints

Policy & change are delivered – We help you drive efficient yet rapid delivery of your policy and change targets. Our diagnostic tools compare your programmes with best practice and provide you with a practical roadmap to realise benefits. Improvements will typically reduce costs by at least 20%

Enhanced delivery capability – We provide a lasting legacy of skills, processes and tools to reduce reliance on external consultants in the long-term whilst not compromising delivery in the short-term. We achieve this through skills transfer, access to our library of best practice process solutions and templates, and the use of our specialist PPM tools

Previous Clients

Transport for London (TfL) Network Rail European Space Agency (ESA)

What we deliver

Strategic roadmap Current state assessment ('As

is‘) Blueprint ('To be' state) Gap analysis SWOT analysis Business process improvement

analysis (including Lean & Six Sigma)

Risk analysis (HM Treasury Orange book, Management of Risk “M_o_R®”)

Business and functional requirements assessment and analysis

Project/programme business case outline and analysis

Portfolio, project and programme management reporting analysis

Investment analysis / appraisal (Value for Money - VfM)

Project/Programme cost analysis

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Transition and roll out management for cloud implementation Pcubed have expert knowledge and experience in leading IT /cloud transformation projects and programmes through their transition phases. We have a pragmatic and structured approach based on PRINCE2®, MSP® and ITIL® best practices to help our public and private sector clients create and execute transition plans for cloud based solutions. Our approach is based on a standard five-phase model comprising:

i. prepare the transition ii. analyse the transition plans iii. adopt KPIs to determine when transition cutovers can take

place and setting up tools to monitor transition iv. transfer the appropriate support model for a smooth transition v. adapt ‘as-Is’ business as usual to a more effective ‘to-be’

business state.

Key Benefits

Reduced risk to delivery - by providing structure to the planned changes and transparency to all stakeholders on what is planned

Earlier identification of risks - to ensure that risks are effectively mitigated in time

Improved implementation - smoother implementation of a change in your organisation, resulting in a better end-user experience and handover to business as usual

Sustainable change is created - supporting you to realise benefits beyond the lifetime of a project or programme

Previous Clients

London 2012 Olympic Delivery Authority Jaguar Land Rover Ministry of Defence Invensys – CCM Circle K (formerly Statoil Fuel & Retail)

What we deliver

Target operating model development

Transition readiness checklists Business readiness review Stakeholder analysis Initial risk assessment Day 1 plan Service due diligence report Communication plan

development and delivery Staff mobilisation plan Resource capabilities for

business change Transition plan development

and delivery Execution of transition plan

activities, monitoring and management

Training plan development and delivery

Service validation & testing Project/programme reporting Sustaining the transition o Knowledge transfer (coaching

and mentoring) o Benefits realisation

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Deployment of cloud services Pcubed supports clients in the deployment of cloud solutions to ensure they successfully transition into live operations, reducing the risk of resulting operational incidents and driving adoption by the user base. We have delivered major IT transformation programmes covering IT management, systems development, service delivery and supplier management. Our deployment service includes change management best practices to ensure that users understand the impact of the new system and how it affects them, resulting in full adoption of the solution and delivery of the predicted benefits. We also follow methodologies such as PRINCE2® and MSP® to implement change control, track progress and monitor continuous improvement.

Key Benefits

Provision of toolsets that are right first time Accurate measurement of progress and realisation of benefits,

maximising the return on investment Business change embedded within the organisation and

enhanced organisational change capability Substantially reduced risk of failed deployment by using our

proven methodology

Previous Clients

Office for Criminal Justice Reform (OCJR) Glasgow 2014 Ltd British Transport Police (BTP) Global investment bank EE (formerly Everything Everywhere) Circle K (formerly Statoil Fuel & Retail) Ministry of Justice

What we deliver

Deployment of applications, infrastructure and cloud based solutions

Manage deployment using o Release management o Cut-over and transition

management o Risk management process o Defect management

process o Change management

process o Quality assurance process o Communication plan o Training plan o Test and acceptance

strategy Track deployment progress Monitor continuous

improvement Manage 'go live'

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Business change management for cloud services Pcubed’s change management services help clients facilitate the organisational, cultural and people changes needed for successful IT transformations. Cloud based solutions involve significant change. We support our clients to identify hidden early risks, ensure adoption and maximise benefits associated with the change. We provide the process, tools and techniques to help our clients prepare their organisation for change, manage the change itself and ensure its adoption. Combined with our project and programme management expertise, Pcubed’s change management services increase the probability of project success and help manage resistance to change. Pcubed consultants are experienced in managing change and a number are certified Prosci® Change Management practitioners. We can provide support in the following areas:

Stakeholder management and communications Preparing organisations for change Organisational design / target operating model review Sustaining change

Key Benefits

Improved ROI through increased adoption of the change Ensured delivery of expected benefits Reduced organisational risk from the change Increased confidence in change being delivered to time, cost and

quality Reduced organisational friction in relation to the change Improved employee satisfaction by engaging them throughout

the change Sources of resistance and apathy related to the change identified

and addressed Increased confidence in change being delivered to time, cost and

quality

Previous Clients

Circle K (formerly Statoil Fuel & Retail) Jaguar Land Rover Balfour Beatty Network Rail Nationwide

What we deliver Current state assessment

Blueprint (’to be’)

Case for change analysis

Change management strategies

Change management plans

Stakeholder mapping and analysis

Stakeholder management strategy

Communications audit

Communications plans and implementation

Change readiness assessment

Change impact assessment

Organisational design assessment

Behavioural and cultural change activities

Coaching and training plans

Corrective action plans

Activities to sustain change

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Risk management for cloud implementation Pcubed’s risk management services are based on M_o_R®, PRINCE2® and MSP® best practice methodologies. Building on existing risk management standards, we provide our clients with a framework of roles, processes and tools to manage risks and issues. This ensures risks in delivering cloud based solutions are identified, assessed and controlled in order to achieve successful delivery and business outcomes. Our services include the review and development of Risks, Actions, Issues and Decisions (RAID) policies and processes to enable the management of all RAID items in a clear and consistent way. We also help clients to identify and address strategic risks and reduce risk of programme operation. Our experience in delivering cloud based solutions means we can assist clients in managing risks particularly related to delivering this type of service, for example data protection and information security risks.

Key Benefits

Reduced levels of risk through early identification, evaluation and intervention

Increased Return On Investment (ROI) through maximising benefits realised, reducing cost and schedule overruns and improved quality

Successful implementation of cloud based solutions that deliver desired transformations

Reduced potential for in-service disruption at an operational IT level

Effective transitions, assuring sufficient redundancy by evaluating data loss risks

Improved business continuity through effective backup and recovery plans

Previous Clients

Ministry of Justice London 2012 Olympic Delivery Authority (ODA) European Space Agency EE (formerly Everything Everywhere)

What we deliver Risk identification and logging Risk evaluation

- with particular attention to cross enterprise failures

Risk response planning Risk monitoring and reporting Dashboard and consolidated

risk reporting Development of RAID policies

and processes Risk management strategies Risk appetite statement Consistency with any

corporate/organisational risk management standards and approaches

Severity Visibility (up to)

Meaning (Guidelines)

Very Severe Black (21 – 25)

Programme Board

Programme is very concerned about this risk. Potentially huge impact on costs, timescales, benefits or reputation. Potentially threatens the justification / continuation of the Programme. Above risk tolerance threshold. Action plan, including a contingency plan, needs to be developed / implemented urgently. Needs very close monitoring.

Severe Red (15 – 20)

Programme Board

Programme feels concerned about carrying this risk. Consequences of risk materialising would be severe but not huge. Above risk tolerance threshold. Action plan, which may include a contingency plan, needs to be developed / implemented, with some actions taken as a matter of priority. Needs close monitoring.

Material Amber (6 – 14)

Project Board

Programme is uneasy about carrying this risk. Consequences are material but not severe. Within risk tolerance threshold. Action plans should be developed and implemented in a timely manner; may include use of contingency plans at a later stage. Should be monitored regularly.

Manageable Green (0 - 5)

Programme Director

The Programme is content to carry this risk. Minimal potential impact on the Programme. Within risk tolerance threshold. Focus will be on monitoring the risk to check there is no adverse movement. Action plan may be prepared and implemented if required; risk will be tackled if it materialises.

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Programme recovery for cloud implementation Pcubed’s programme recovery services are focused on helping clients get troubled cloud projects and programmes back on track. We provide a proven approach that addresses the issues underlying a failing IT transformation project or programme. The aim of our recovery service is to deliver the outcomes and benefits needed by the business. Our approach includes:

Understanding the context – through reviews, interviews and documentation

Identifying the reality – we analyse specifications and plans, and validate status reports with teams on the ground to understand what the programme status really is

Mapping the way ahead – we offer realistic options and advise on ways of recovering the project/programme

Achieving the recovery – we can assist or lead the recovery of the project/programme

Driving long term change – our expertise can be harnessed to ensure that future projects and programmes are more successful

We offer a proven approach and many supporting tools to deliver the outcomes and benefits expected by uncovering the root cause of issues and implementing recovery roadmaps.

Key Benefits

Maximised Return on Investment (ROI) Reduced transformation risks by removing delivery obstacles

and causes of delay in order to deliver strategic aims Increased assurance that a cloud based solution contributes to

the client’s strategic drivers and creates real benefits whilst remaining affordable

Previous Clients

Police Services (IMPACT) Athens 2004 General Motors Peer 1 Hosting

What we deliver Current state (as-is)

assessment Blueprint (to be) Clear view of the status of the

programme Gap analysis SWOT analysis Options development Recovery roadmap Recovery plan Set up and mobilisation Support to lead and deliver the

recovery Lessons and recommendations

for future programmes

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Programme assurance for cloud implementation Pcubed’s programme and project assurance service confirms the achievability of a cloud based solution and assures sufficient management systems are in place to monitor, manage and deliver desired business objectives. It provides confidence in delivery. Our assurance services provide clients with confidence in delivery of key transformation initiatives. The aim is to assure that investments are aligned with the organisation’s goals and deliver the required outcomes and benefits. We have a range of diagnostic tools and assessments which we can run to help understand the health of programmes delivering cloud based solutions.

Key Benefits

Assurance that effective systems and controls are in place for reporting, planning, change control, issues and risk management

Provision of a cross programme view that identifies implementation deficiencies and opportunities within transformation silos

Identification of hotspots which require attention to ensure successful transformation delivery and business benefits realisation

Assurance that roles and responsibilities are effectively defined , appropriate accountability is in place within the transformation environment and programme resources are available

Assurance that transparent and consistent communications among all involved stakeholders are taking place

Previous Clients

London 2012 Olympic Delivery Authority Home Office Technology Ministry of Justice Police Systems (IMPACT)

What we deliver Independent project reviews

and health checks Value assurance Quality assurance Cost assurance Schedule assurance Resource assurance Stakeholder assurance

assessment Current state (as-is)

assessment Blueprint (to be) Gap analysis Assessment of programme

products and controls Assessment of governance

and information management processes

Assurance roadmap Strategy for roadmap

implementation Design of programme

assurance functions

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Benefits realisation management for cloud implementation Pcubed’s benefits realisation services for cloud based solutions use a proven method of ensuring investments deliver business benefits. We support clients to ensure that the substantial investments made in cloud based solutions realise the expected benefits. An active benefits realisation framework delivers better results and contributes to achieving the benefits desired. Research shows that most projects fail to deliver their full range of intended outcomes. Our benefits realisation management services enable measurable and achievable delivery against strategic objectives. We provide a structured set of processes and tools for identifying and defining benefits, planning to realise the benefits, and monitoring realisation of benefits.

Key Benefits

Return on Investment (ROI) is protected Forecast benefits are achievable and represent value for money Forecast benefits are realised in practice as early as possible Emergent benefits are leveraged and optimised Easier to measure results Resources are targeted where they can obtain the greatest

return Successful delivery of benefits boosts confidence in an

organisation’s ability to deliver new capabilities

Previous Clients

BP plc Ministry of Justice Transport for London Network Rail

What we deliver Benefits mapping Baseline and target setting Identification of benefit owners Benefits realisation plan Business case development

and analysis Definition of Key Performance

Indicators (KPIs) Validation of expected benefits Benefits tracking and

measurement

Benefits reporting and monitoring

Dashboards for key metrics Benefits reporting processes

RecipientCost Avoidance

Self Assessment Cashable Opportunity Cashable Opportunity £ %Crown Courts 12.700 35.620 0.000 25.920 0.000 74.240 6.7%

Quality of Benefits Forecast Other CJOs 0.000 117.820 0.000 52.760 0.000 170.580 15.3%Scale of Benefits Forecast Cross CJS 0.000 0.000 0.000 173.710 0.000 173.710 15.6%Quality of Realisation Planning Outside CJS 0.000 0.000 0.000 694.860 0.000 694.860 62.4%Likelihood of Realisation Total £ 12.700 153.440 0.000 947.250 0.000 1113.390 100.0%

Benefits Realised this financial year £m Last report NowMonetary Value of Benefits Realised YTD 0.01 NPV £m* 154.301 -

4.10.0%

Variance -4.09

Performance £ M

From 1 month after Go-live at each court centre

Reduced waiting time claim valuesBenefit not yet due for realisation10 Reduction in solicitor waiting - 12.7 Efficiency cashable

PSA Targets 2, 3 and 5

Crown Court

Following rollout to all prisons in a CJA

Benefit not yet due for realisation9 NOMS Benefits - 36.9 Effectiveness opportunity

PSA Target 5

NOMS

Benefit ahead of or in line with plan10

Benefit ahead of or in line with plan

No of bail forms sent and time taken

9

3 months after go live in a CJ Area

No of enquiries made to CCBenefit ahead of or in line with plan

No of daily/warned lists sent and time taken

8 Police Benefits - 115.52 Efficiency opportunity

PSA Target 5

Police

3 months after go live in a CJ Area

Number of enquiries made to CCBenefit ahead of or in line with plan

No of daily lists faxed/time taken.

7 CPS Benefits - 2.3 Efficiency opportunity

PSA Target 5

CPS

From 1 month after Go-live at each court centre

Backlog countBenefit ahead of or in line with plan

Number of disposals

6 Crown Court Efficiency benefits - 35.61 Efficiency opportunity


Crown Court

From 3 months after Go-live at each court centre

Number of disposalsBenefit ahead of or in line with plan5 Court time saving (Same day delays) - 5.98 Effectiveness opportunity


Crown Court

From 6 months after Go-live at each court centre

Percentage of ineffective hearingsBenefit not yet due for realisation4 Court time saving ( Ineffective Hearings)

Assumption of improvement of 1-10% 31.78 Effectiveness opportunity

PSA Targets 1, 2, 3 and 5 Crown Court, Police, CPS, Probation

From Go-live at each court centre

No. of adjournments as a result of no PSRBenefit ahead of or in line with plan3 Court time saving (PSR adjournments)

Improvement from 15% to 3.4% 4.06 Effectiveness opportunity


Crown Court

To start 6 months after completion in a CJ Area

Time from CC result to PNC update

2 Reduction in the cost of crime

PNC update down to 3 days 694.86 Effectiveness opportunity

PSA Targets 1 and 3

UK economy

To start 6 months after completion in a CJ Area

Time from CC result to PNC updateBenefit realisation behind Plan

Realisation Ramp Up Key Measures/Indicators of Benefit

Benefits Realisation

Status

1 Reduction in the cost of crime

PNC update down to 3 days 173.71 Effectiveness opportunity

PSA Target 5

CJS

94.2*NPV discounted at 3.5%

Project Life Cycle Benefits Profile (Top 5-10 benefits over 10 years)

Benefit Description

Impact

Benefit Category Strategic AlignmentMain Recipient

Name(s) of recipient agreed with

Q4 Assessment

Q4 forecast for Q1

Forecast in latest published Delivery Plan YTD IRR %

Approved by SRO:

Benefit not yet due for realisation

CJS IT BENEFITS PROGRESS REPORT - QUARTER 4 2004-05 FOR CJS EXCHANGE XHIBIT PORTAL

10 Year Analysis

Efficiency £ M Effectiveness Total

Q3 Assessment

Q3 Forecast for Q4

Cumulative Cost and Benefit Forecast 2003-2013

-

200

400

600

800

1,000

1,200

2003

-04

2004

-05

2005

-06

2006

-07

2007

-08

2008

-09

2009

-10

2010

-11

2011

-12

2012

-13

Year

£'m

Cumulative Benefits Cumulative Costs

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Readiness assessment for cloud implementation Pcubed’s readiness assessment service predicts how an organisation’s people will adapt to a cloud based solution and recommends steps to encourage them to adopt the transformation successfully. Deployed at the outset of an initiative or part way through, this service delivers practical and actionable insights tailored to our clients’ specific needs. Our approach includes:

Engagement with those affected by the cloud based solution, identifying potential issues and root causes that may impact successful implementation

A compilation and analysis of data drawn from across an organisation with clear, condensed findings

A series of recommendations outlining the practical actions needed to secure effective business adoption, successful outcomes and maximum benefits

An implementation plan for addressing the root causes of resistance or apathy

Making strategic use of the Pcubed’s readiness assessment service minimises delivery risk and facilitates widespread adoption of our clients’ most important strategic transformations.

Key Benefits

Delivery of expected benefits is safeguarded Improved employee satisfaction by engaging them throughout

the planning and deployment of the cloud based solution Sources of resistance and apathy surrounding the change are

identified and addressed Improved Return on Investment (ROI) on change programmes

through increased adoption Earlier identification of risks so they can be more cost-effectively

managed

Previous Clients

Nationwide Circle K (formerly Statoil Fuel & Retail) Jaguar Land Rover European Space Agency

What we deliver Collation of stakeholder and

sponsor views Readiness assessment tailored

to the specifics of your project Stakeholder engagement Risk analysis Gap analysis SWOT Recommendations and actions Strategic roadmap Implementation plan

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Business process re-engineering for cloud implementation Pcubed’s business process re-engineering service is a holistic approach for strategic transformation that eliminates non-value adding activities and reduces process variability. We support clients in transforming into more agile, flexible and effective organisations. Our services combine Lean and Six Sigma approaches with structured project and programme management methodologies to help achieve improved efficiency in operations, optimised value for money and the delivery of organisational objectives. For clients implementing cloud based solutions, we can document previously undocumented processes, develop a consistent way of working, identify and fix process gaps and help integrate different services.

Key Benefits

Rapid achievement of efficiency improvements and cost reduction through tailored, actionable implementation actions and plans

Reduced operational costs through improved integration and effectiveness of processes

Improved quality of operations through efficient and robust improved processes

Improved organisational efficiency and flexibility through improved cross-functional working and reduced siloed working practices

Increased responsiveness and flexibility through improved visibility and insight based on reliable metrics measuring the effectiveness and efficiency of processes and the optimisation activities

Improved effectiveness and efficiency through validated and clearly defined roles and responsibilities for processes and tasks

Optimised process performance through increased stakeholder buy-in achieved by stakeholder engagement in process verification

Previous Clients

Invensys Rail Group (now Siemens AG) AGCO EE (formerly Everything Everywhere) European Space Agency

What we deliver Process audit Current state (as-is)

assessment Blueprint (to-be) Development of Critical

Success Factors Formalised processes Best working practices Regulatory compliance Lean management Six Sigma Post M&A process integration Training Needs Assessment Resource planning and role

definitions

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Business analysis: Capability assessment for cloud implementation Pcubed’s capability assessment services assess an organisation’s ability to apply a cloud based solution and drive progress towards desired improvement targets. We work with our clients to establish an accurate understanding of current capabilities and help define improvement strategies. Our services have helped public sector organisations to plan improvements and determine a roadmap in support of their objectives. We can apply our assessment methodologies to different levels of an organisation, from enterprise, through divisions/functions, to individual programmes and teams. Our approach comprises three key elements:

Current ‘as-is’ assessment – what is the organisation’s current position

Target ‘to-be’ future state – what is the organisation trying to achieve

Roadmap – how can traction be gained for recommendations to transform

Key Benefits

An accurate understanding of current capabilities, root causes and impacts

A clear view of the improvements and target capabilities required to meet challenges and support objectives

Development of a robust mandate for change given the stakeholder engagement, extensive internal research

Increased organisational capability and maturity Stronger and more predictable delivery performance Reduced risk, avoiding nasty surprises. Increased return on investment (ROI) and support for

achievement of wider business objectives.

Previous Clients

Invensys Rail Group (now Siemens AG) Jaguar Land Rover Ministry of Defence BusinessLink Global universal bank

What we deliver Stakeholder workshop, surveys

and or interviews Document review Current state ‘as is’

assessment Definition of the target future

state Benchmarking Gap analysis Prioritised actionable roadmap Time phased recommendations

that balance client priorities with analysis of assessment findings

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Resource management for cloud implementation Pcubed’s resource management service provides clients with a flexible quantitative approach to understand whether they have the required capacity and skills to deliver their cloud based projects/programmes. We help clients to optimise resourcing levels and achieve the right mix of skills and utilisation to drive transformation. Our services enable clients to deploy employees effectively against often conflicting projects and other priorities, enabling return on investment and the achievement of project objectives.

Key Benefits

Reduced overhead costs Enhanced cost control mechanisms Reduced risk to delivery Early indicators to resource issues Efficient management of expertise and skills Benefits sought from the project/programme are fully realised Increased confidence in the project/programme's ability to

deliver

Previous Clients

Transport for London Nationwide Harman Technicolor

What we deliver Detailed resource planning Resource maturity assessment Resource forecast Resource schedule Resource execution Resource reporting Development of resource

management processes

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Stakeholder and communication management for cloud implementation Stakeholders have a major impact in every phase of a project to deliver a cloud based solution. Pcubed’s stakeholder and communication management services provide a pragmatic and structured approach based on PRINCE2® and MSP® best practices to help our clients deliver their cloud based solutions. We provide a structured approach to stakeholder engagement and communications, supporting effective project and programme delivery. Key elements of our approach involve:

Identifying and mapping stakeholders – to define who will be impacted by the transformation activities

Analysing stakeholders – to understand how different individuals and groups are expected to be impacted by the transformation

Targeting communications and stakeholder engagement – to enable effective messaging to different groups, using a range of methods

Key Benefits

Improved ROI on the project or programme through enhanced adoption levels

Maximised potential for a project to embed once it has been delivered through effective and sustained stakeholder buy-in

Improved employee satisfaction by engaging them throughout the cloud transformation

Aligned stakeholder expectations with what the project or programme will actually deliver

Negated adverse behaviour and negative sentiment towards the cloud transformation, reducing risk and maximising return

Previous Clients

Ministry of Justice Circle K (formerly Statoil Fuel & Retail) EE (formerly Everything Everywhere) Jaguar Land Rover

What we deliver Stakeholder identification Stakeholder mapping and

analysis Stakeholder management

strategy and plan Communications audit Communications strategy and

plan Stakeholder engagement

governance Identification of key audiences

and communications messages Planning and implementing

stakeholder engagement and communications activities

Processes for logging, tracking and resolving stakeholder issues

Workshop facilitation

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IT Multi Sourcing (SIAM) programme management Pcubed can support clients in delivering IT multi-sourcing projects and is experienced in setting up and implementing IT transformations that include cloud based services. For clients looking to implement SIAM services we can provide support from inception through to implementation and handover. We can support options development and the detailed design of a target operating model, as well as hands on support for ‘go live’ and ensuring a smooth transition.

Key Benefits

Reduced risk of failed deployment by using our proven methodology for initiation and programme definition

Reduced costs and increased programme assurance through rapid programme mobilisation

Reduced costs and risks through improved robust option development, assessment and selection

Reduced risk of failure and improved adoption of change through effective stakeholder buy-in from the outset

Reduced risk and costs of transition into live operation Improved assurance of programme delivery through effective

management reporting and improved decision-making Long-term benefits realisation service improvement through

effective change and transition management and organisational capability improvements

What we deliver Scoping assessment Business case development Options development and

appraisal Design of operating model Service design and strategy Set up and implementation of

SIAM services Transition planning Service improvement plans Stakeholder engagement and

communications planning Programme management

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ERP cloud solutions Modern Enterprise Resource Planning (ERP) solutions are enhanced by adopting cloud technologies. Pcubed offers a vendor and platform agnostic approach to customers who are adopting cloud services to operate ERP solutions. Our approach encompasses agile deployment methods focusing on Total Cost of Ownership (TCO) so that time-to-value is shortened. We can provide objective independent evaluation of cloud solutions, architectures, strategies and programmes. We work with clients to implement a risk managed approach to cloud selection, security and deployment. We can manage the selection of solutions to meet objectives such as:

IaaS – Infrastructure as a Service for ERP

PaaS – Platform as a Service for ERP

AaaS – Application as a Service for ERP

SaaS – Software as a Service for ERP

Key Benefits

Increased confidence in cloud solution being delivered to time, cost and quality

Reduced organisational risk from the change Improved employee satisfaction by engaging them throughout

the change Sources of resistance and apathy related to the change identified

and addressed Risk managed approach to security management TCO models evaluated against consumption based cloud models

Previous Clients

Circle K (formerly Statoil Fuel & Retail) Aston Martin Lagonda WPP (Asia) Toyota Clorox Chevron

What we deliver

Independent ERP solution ERP architecture Service assessment Deployment of solutions

aligned to the strategic imperative including hybrid combinations

Integrating business change, process improvement and technology capability

Data management Test management Security management of

cloud solutions Independent validation and

verification and assurance of cloud solutions

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Deployment of Microsoft Project Online / Microsoft Project Server Pcubed is highly experienced in implementing Microsoft Project Online and Project Server PPM solutions - "hands on" project and programme delivery is part of our core business. We know how to appropriately and pragmatically apply these tools from a user perspective, to maximise business value from your investment. Pcubed use a proven methodology integrating both waterfall and agile approaches to build effective governance, develop business cases and plan effective deployment. We also follow methodologies such as PRINCE2® and MSP® to implement change control, track progress and monitor continuous improvement. Our approach includes change management activities, such as training and stakeholder management. This allows users to understand the impact of the new system and how it affects them, resulting in wide adoption of the solution and delivery of the predicted benefits.

Key Benefits

Holistic approach to implement Microsoft PPM functionality - development of organisational project management maturity and building solution capability iteratively to enhance the rate of adoption

Quick assessment and scope of Microsoft PPM deployment - using Pcubed Solution Envisioning Service to show how to maximise value from the toolset and help kick-start the implementation process

Pcubed PPM deployment with a full suite of services - solution design, technical implementation, training, process integration and change management activities

Experience from hundreds of deployments and Microsoft Gold partner status

Wide adoption of the solution and delivery of predicted benefits Delivered by Microsoft Gold partner in portfolio and projects

Previous Clients

UK Borders Agency Home Office Commonwealth Games 2014 Defra Scottish Government And a large number of private sector clients

What we deliver

Scope definition of business and technology requirements

Solution design Technical implementation Configuration of Microsoft

PPM solution and reporting tools

System, Integration and User Testing

Migration of existing data Proof of Concept and Pilot Full deployment (testing,

training, roll out) Change management Post deployment support

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Microsoft Project Online and Microsoft Project Server PPM support services Many organisations need the ability to access skilled and experienced resources to supplement their internal support teams. In addition to the delivery of Microsoft PPM solutions, Pcubed provide helpdesk services for their own products and for Microsoft PPM tools i.e. Microsoft Project Server, Microsoft SharePoint and Microsoft Project Online. This provides access to experienced and knowledgeable technical support which can be used for any related activities e.g. incident management, platform upgrade, report changes, training or process changes. Support services are a pre-paid service with a structured and controlled call-off process. This enables resources to be allocated rapidly to any requested helpdesk service.

Key Benefits

Internal resource supplemented with skilled Pcubed technical resources

Wide knowledge base with access to Pcubed’s global deployment experience

Support for rapid resolution of Microsoft PPM issues Ability to call on any Pcubed expertise, if required Easily extended to allow for peaks e.g. around new versions Framework allows for flexible approach in the future Leverage Pcubed's Microsoft Managed Gold Partner in portfolio

and projects Pre-paid process provides immediate resourcing and reduced

administration

Previous Clients

UK Borders Agency Home Office Commonwealth Games 2014 Defra Scottish Government

For more information on our case studies please visit our website:

www.pcubed.com

What we deliver

Level 1 - Helpdesk

o Call logging o Management of information

on problem and issue quantity and fix timescales

Level 2 - Functions and high level software problem solving

o Defined service levels and performance reporting against these levels (e.g. dashboards with KPIs)

Level 3 - Core software problem resolution support

o Problem resolution o Pcubed remain the first

point of contact, whilst liaising directly with Microsoft to resolve the problem

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Cyber Defence – Maturity Assessment

Our offering ensures that your cyber programme meets UK Government standards and follows UK best practices as prescribed by the National Cyber Security Centre (formerly CESG) for cloud-based services. Pcubed provide a pragmatic, structured approach to guide you through the stages of a cyber engagement. Pcubed have helped many customers manage complex decision making; by establishing a programme to help prioritise the effort and investment required to define a clear path through the complexities of cyber engagement and deliver a cyber-resilient organisation, using Government-approved tools and methods. The central focus of our work is to define your organisation’s current cyber capability and identify threats and exposures. The results are compared with industry best practice, including 10 Steps to Cyber Security and NIST. Best practice recommendations then provide the basis for an investment plan and roadmap, to increase your organisation’s resilience. The toolset includes a full set of best practice controls, from ISO/IEC 27001:2013, the US’ NIST Cyber Security Framework, UK’s 10 steps to Cyber Security and Cyber Essentials. The resulting tool is a fully comprehensive cyber-security assessment, incorporating the standard lifecycle of assess, deter, protect, detect and respond, mapped against the ITIL lifecycle of Service Strategy, Service Design, Service Transition and Service Operation for cloud-based services.

Key Benefits

Benchmarked assessment, highlighting gaps and compliance – This compares your organisation with established industry standards, highlighting areas to invest in or for management attention.

A cyber roadmap, value proposition and business case – From the areas identified in the assessment, we provide an action plan and recommend a list of tasks to address the gaps.

A cyber investment plan to meet desired level of resilience – The investment plan estimates the time and resource required to achieve the desired level of resilience and compliance sought.

Previous Clients

Pcubed have helped many UK customers make the right investment in building cyber-resilient organisations that comply with UK-recommended standards.

What we deliver

Project charter Cyber assessment report Roadmap to achieve desired

state including action plan Phase presentation summary Interviews and assessments Gap assessment and

benchmarking Cyber investment plan to meet

resilience level sought Presentation, closure and next

steps

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Key elements of our services The key elements of our services set out in this Service Definition Catalogue are outlined below. This information is also included in our Terms and Conditions Document, Pricing Documents and detailed on the Digital Marketplace.

a) Information assurance – Pcubed’s Information Systems Management System (ISMS) is intended to be an enabling mechanism for information sharing and for reducing information-related risks to acceptable levels. All employees of Pcubed and external parties identified in the ISMS are expected to comply with and implement this policy. All employees, and external parties, will receive appropriate training. The consequences of breaching the information security policy are set out in the organisation’s disciplinary policy and in contracts and agreements with external parties. The ISMS is subject to systematic review and continuous improvement. Pcubed is ISO27001: 2013 certified for its ISMS.

b) Information assurance – Pcubed adheres to the Government Security Classification Scheme and this is reflected within our ISO27001 accreditation document process and procedures.

c) On-boarding and off-boarding can be supported via Pcubed’s Microsoft PPM deployment services outlined in this catalogue.

d) Pricing for the services in this catalogue is contained in the accompanying Pricing Document and SFIA Rate card.

e) There are no foreseeable constraints to the services (e.g. maintenance windows, level of customisation permitted, schedule for deprecation of functionality/features etc.)

f) Support hours are provided within our Microsoft PPM support services. Please refer to the relevant entry in the Digital Marketplace for more details.

g) No financial recompense model is provided for not meeting service levels. h) The ordering and invoicing process can be found within our Terms and Conditions

Document. i) There are no consumer responsibilities for the services.

The Termination terms are as follows:

By consumers (i.e. consumption) is one month’s notice

By the Supplier (removal of the Service) is one month’s notice