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Gaining Time Back with Your Privacy & Security Program
Session #166, March 7, 2018
François Bodhuin, Technology Director - ISO, Inspira Health Network
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François Bodhuin
Has no real or apparent conflicts of interest to report.
Conflict of Interest
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Agenda• About Inspira
• Learning Objectives
• Privacy and Security Programs at Inspira
• Inspira and Managed Services
• Inspira and FairWarning
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Learning Objectives• Understand the main advantages of moving to the cloud for long
term security and compliance success
• Learn about innovative techniques and solutions to regain expertise and time back in day
• Discover how aligning with a managed solution leverages resources to gain more value
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INSPIRA HEALTH NETWORK
As of November 13, 2017
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Physician Offices19 30
Urgent Care1 9
Imaging Centers6 9
2012
155+Putting Inspira on the Map…
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Master Facility Planning
Mullica Hill Inspira Medical Center set to open fall of 2019…
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Inspira Vineland Senior ED
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Other Projects/Expansions
• 36 beds expansion in Vineland
• Behavior Health program
• New Detox program
• Medical Transportation
• Geographic expansion (5 counties in NJ)
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My Inspira - App
• Appointments
• Directions (Way finding)
• Physicians list
• ER Wait Times
• Pay bills
• Schedules of classes and events
• Access to our Patient Portal (NJSHINE)
• Healthcare Concierge
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The Brand Promise spearheaded our efforts to ease patients efforts
on accessing our services…
Call
Volume
71,805 135,397
Abandonme
nt Rate10% 4%
2015 2017
89%
Increase
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High Reliability Organizations
• A high reliability organization (HRO) is an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity.
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Nationally Recognized for Quality…
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Partnerships Built for Success!
Growth in Partnerships has allowed our patients to take advantage of
some of the best in the Nation!
(Hospitalists &
Intensivists)
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Learning Objectives (reminder)• Understand the main advantages of moving to the cloud for long
term security and compliance success
• Learn about innovative techniques and solutions to regain expertise and time back in day
• Discover how aligning with a managed solution leverages resources to gain more value
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Moving to the cloud• Many Definitions with Pros and Cons
– Hosted Datacenter
– Hosted Services
– Private Cloud
– Managed Services (Inspira’s privacy program)
– …
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Moving to the cloud with MSS• PROS
– Lower costs
• Hardware
• Training
• On-boarding
– Time Saver
– Expansion of Team
• CONS
– Introduce new technologies (CITRIX, …). Can also be a PRO
– Need to be managed carefully (SLA, SOW, …)
– Setup
– Turnover – sill levels, lack of experience
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Moving to the cloud• PROS
– Issues are more “intense” – no triage. Keeps staff interested
– Brings a different perspective
– No dealings with product vendor
– Transfer budget to OPS
– Infosec – qualified personel
• CONS
– Level of Service – Cannot do everything
– Each MSP – different management approach
– Do not have as much ownership as dedicated employees
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Inspira in the cloud• Hosted – Lawson, Office 365, SOARIAN and now CERNER
Millennium
• Appliances on site – DLP, email encryption, … MSS
• Vulnerability management - MSS
• SIEM - MSS
• Vendor Management – closer to MSS
• Wound Care – application in the cloud
• Fairwarning – Compliance – Presently moving to cloud MSS
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Managed Service
• FTE replacement
• Infrastructure
• Regain time
• Gain expertise
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Managed Service
• FTE replacement
- No need to add FTE (Budget shift)
- Expertise
- On-boarding costs (search, training, …) etc…
- Watch for turnover
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Managed Service• Infrastructure
– Hosted servers?
– Appliance on site?
– Patching
– Upgrading Hardware and Software
– DR, redundancy and resiliency
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Managed Service• Regain time for Privacy Team
– Daily work – done by MSS
– Triage issues
– Similar to Complaint hotline (They know when it is significant)
– Effectiveness reports – Board reports, …
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Managed Service• Gain expertise
– Learn a lot during install (Best practice, P&P review, …)
– What do we trust them to do?
– Similar to compliance hotline. They know when the issue is significant.
– They could run the whole show. (liability, …)
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Fairwarning – move to Managed Service
• Inspira and Fairwarning – a little history
• Why move to MSS with Fairwarning?
• How is the move going?
– Very Structured – PM
– Brings different point of view and new expertise
– Change the way we work (investigations)
• Time saved
• New forms which mirrors the OCR Investigations
– Expertise gained
– Lower costs
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Conclusion
- Time saved for Privacy Team
- Expertise gained
- $$ Saved
- Must not minimize the time it takes to manage MSS (team concept)
- In the end, do more with more, not with less
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Questions
• François Bodhuin, Technology Director - ISO, Inspira Health Network
• Email: [email protected]
• LinkedIn: https://www.linkedin.com/in/francois-bodhuin-a8556916/
• Please complete the online session evaluation