One of our most popular events of the conference is the Idea Exchange. This collection of proven in-store promotions is on display for all attendees to explore. FSI Members compete for prizes by submitting their best promotions. This year, the competition has been restructured to reflect our true focus for the Idea Exchange. Those promotions submitted will be judged on categories such as: Most Creative/Original, Best Branch Activity/Business Development Technique, and Best Employee Game/Contest. Participants do not have to be present to win.

Idea Exchange and PA Drawing

2011 Attendee Comments

In the PA Drawing, FSI in-store branch associates submit PA Announcements used in their branch. For each PA Announcement submitted, the participant's name is entered into a drawing for a $100 VISA gift card. All Idea Exchange and PA entries will be provided to registered attendees electronically via email one week prior to the conference and uploaded to The Smart Cart immediately following conference. Winners are determined by attendee votes, select speakers, and FSI staff.

• One of the best conferences I have attended.• Thank you for keeping it entertaining and fun!• I am leaving with a ton of new information!!• Great ideas!• (FSI conference)... a great experience.• Great information from everyone!• I honestly wouldn't change a thing!

• We have a wonderful time every time we come. I leave feeling great and full of ideas!• Stellar!• Amazing!• Excellent... made me think... loved the presentations!!• Energetic, fun, informative!• ...going back to work energized and enthused.• Loved the conference!

• High energy and informative!• Excellent tips and examples to share• I cannot wait to come back next year!• Very excited to take back what I've learned and apply!• Great variety and excellent speakers• Had a blast!• My first conference... truly loved it!• I loved the interaction and energy.• Great takeaways!

All of Florida... all in one place!

Call today to reserve your guest room. Be sure to reference our group by mentioning the Financial Supermarkets, Inc. National In-Store Banking Conference to receive the group rate. Group rates will apply three (3) days prior to, and following the dates of the conference, based on availability.

For hotel reservations, call (407) 586-2000.

Rate is $169 plus tax (single/double).Room reservations received after the reservation cut-off date of March 9, 2012 will be confirmed on a last standard room-available basis at the group rate.

The Gaylord Palms® Resort & Convention Center combines world-class dining, shopping, expansive recreation, Relache Spa, and exemplary service to provide the ultimate hotel and meeting experience with panoramic views inside the resort. You will be amazed at what they have under one roof! To top it all off, the main gates of Walt Disney World® are just 1.5 miles away, and with hundreds of golf courses nearby, you will have plenty of options for afternoon and evening adventures. The Orlando International Airport is an easy 20-25 minute ride by Mears Transportation (the hotel's preferred shuttle) SUV, luxury van, and town car service. By shuttle, Gaylord Palms® is the first stop from and the last stop to the Orlando International Airport and expect to pay approximately $21 each way per adult or $34 round trip.

Visit the conference webpage on www.supermarketbank.com for more Orlando information and a Mears Transportation coupon.

26th National In-Store Banking Conference

April 10-12, 2012

Putting Wind in Your

SalesEarly Bird Discount Date --- March 9, 2012 by 3/9 after 3/9Primary FSI Member* Registration FREE FREEAdditional FSI Member* Registration $469 $549Non-FSI Member Registration $1599 $1799 Guest (includes meals, breaks, & socials only) $349 $399

Registration Information

FSI Members* are allowed one FREE registrant per FSI Member* Branch currently open or planned to be open by August 1, 2013. Additional Members may register at reduced rates. All conference registrations postmarked by March 9 will receive a discount off the registration fee.

Gaylord Palms® Resort & Convention Center

Orlando, Florida

Register or download Registration Form online at

www.supermarketbank.com

*An FSI Member is defined as a person working at or with an FSI Member Branch, which is currently open for business, or who has attended FSI Executive Planning.An FSI Member Branch is an in-store branch facility that is currently under a Consulting/Training Agreement with Financial Supermarkets, Inc. Some limitations may apply.

Submit your entries on-line at www.supermarketbank.com by March 9, 2012.

www.gaylordpalms.com

TUESDAY, APRIL 101:00 - 3:00 pm Registration3:00 - 5:00 pm General Session

Welcome to a World Class Experience Richard Caines Training Manager, Gaylord Palms® ResortKissimmee, FL Richard is a high-energy trainer, speaker and motivator. As training manager for the Gaylord Palms® Resort & Convention Center in Kissimmee, Florida, he empowers nearly 2,000 employees and vendors through orientation, guest service, job skills, operations, and occupational safety training. Richard will inspire all with his high energy as he welcomes FSI to the Gaylord Palms®, where an extraordinary service culture and superior amenities create a world-class hotel experience. Richard will also highlight an array of fun things to do in the Central Florida area.

DYNAMIC FEARLESS LEADERSHIP: The Power of Influence and Empowerment Connie PodestaPowerhouse SpeakerPlano, TX Reality: Leadership is a powerful privilege-open to everyone, regardless of title or job description. Connie has worked with some of the world's great leaders and discovered two common traits: 1) they have the intuitive ability to identify the "gap" between where people (including themselves) are now and where they need to be in order to achieve powerful RESULTS and 2) they have the talent and desire to use that knowledge to mentor, train, and inspire others to be confident and successful in their own right. Leadership is more about service, than wielding power, and more about empowering people than "managing" people. More about "charging people up" than being in charge. More about making good choices for the right reason than pleasing everyone. Solution: With her comedic wit and trademark no-nonsense style, Connie is known worldwide for helping leaders create teams that are energized and FEARLESS in their quest for success. Get ready to go straight inside the minds of most common leadership styles, and see which one fits you to a tee and which one would be YOUR first choice to follow and respect.

5:30 - 6:30 pm Networking Social Tuesday's networking social will take place at Sunset Sam's Fish Camp, a casually cool restaurant, located inside the Gaylord Palms® Key West Atrium. You will be in awe over the towering mast of a 60-foot sailboat/restaurant overlooking a lagoon of Florida's most popular ocean inhabitants.

Executive Management Track Putts & Perks with Buddy SheltonBuddy SheltonProfessional Golfer, Entertainer, Comedian, Speaker... and Race Car Driver???Glenwood, FL Get a second wake-up call on the Great Lawn with someone who is considered to be "Golf's Greatest Entertainer!" Buddy will amaze you with an outstanding performance of golf trick shots hit from every conceivable position or with the craziest of clubs and swings, all long and true, demonstrating his incredible swing control. His broad repertoire of comedy and trick shot skills defy description and leave the audience fascinated and roaring with laughter.

Transaction to Interaction: The Role of the Branch in an Age of Automated BankingSteven Reider PresidentBancographyBirmingham, AL Since the first ATM was introduced in 1967, bankers have heard predictions of the demise of the traditional retail branch. Now, amidst relentless cost pressure, expanding electronic channel alternatives, and declining in-branch transaction volumes, calls continue for banks to reduce the scope of their branch networks. In reality, they should pursue just the opposite. Branches remain the dominant channel for new account openings, and empirical evidence proves that larger branch networks capture a disproportionate share of balances. But most importantly, to the extent that community banks can encourage customers to utilize the branch channel, those institutions can reinforce their greatest differentiating trait --- their people. This session will discuss: • Why branches still matter: the role of the branch as electronic channels emerge, or why we should embrace rather than replace branches • Redefining staff roles to leverage new concepts in design and technology, and to improve branch sales, service, and efficiency • Aligning branch service models with market demographics • Privacy, customer freedom, and risk management: using the branch to manage one of the defining banking issues of the next decade

Branch Management TrackMasterStream Workshop: Natural Sales Skills for Financial ProfessionalsT. Falcon NapierT. Falcon Napier & AssociatesDavidson, NC Every day, sales professionals all around the world lose business they could have won... and their problem is not what they think it is. They aren't paying attention to the most critical factor in selling... the crucial ingredient that determines what their prospects will buy, and when they'll take action. For the past 25 years, T. Falcon Napier has been training sales professionals in every industry, and he will be showing you how to harness prospect productivity through the MasterStream method. Consistently described as the most logical, practical, and comfortable approach available anywhere, the MasterStream Method has helped thousands of professionals from coast to coast and across the globe close more business in less time! Regardless of the approach you are currently using -- regardless of the results you are currently getting -- this MasterStream workshop will immediately improve your sales performance.

All Hands on Deck! Inspiring Your Team to Sell Without that SINKING Feeling...Genie Snyder ChamberlinPresident Snyder RemarksAthens, GA Challenged by team members in your branch that do everything possible to avoid selling? Genie will inspire you with ways to motivate those associates who would rather walk the plank than "sell!" Designed for branch managers and team leaders, this afternoon session will show you how to navigate this territory safely and soundly. Through interactive dialogue, Genie will inspire you to think differently about how you can coach your team members into closing deals through critical thought processes and hands-on skills. Also, in place of our traditional Firing Line Speakers, you will hear mini-presentations from in-store managers who have faced uncharted waters in innovative ways. Branch managers will have the opportunity to share and learn from a variety of experiences from in-store peers. Focusing on your team specifically, you will be able to incorporate creative ways to approach customers and members without your team wanting to go overboard! The result: real-world know-how and strategies that will enable your branch(es) to thrive.

WEDNESDAY, APRIL 11

26th National In-Store Banking Conference

Attending FSI's 26th National In-Store Banking Conference is an essential step in providing your in-store program the competitive advantage. The conference creates an opportunity for in-store bankers to network, grow professionally, improve sales productivity, and positively impact the bottom line. We recognize the need to ensure every conference dollar is invested wisely. This is why we guarantee valuable experiences and take-aways that can immediately be integrated at your financial institution.

Designed for financial institutions of all sizes, FSI's 26th National In-Store Banking Conference allows you to collaborate with executive and branch level peers and hear from industry experts on the hot issues affecting your in-store program. Re-energize your in-store leadership and get ideas for the best promotions. The agenda is perfectly suited for executive, senior, and branch management with topics and tracks designed for each. Incorporate this event within your professional development strategy as a worthy incentive for your in-store personnel.

The conference is a vital part of FSI's commitment to your institution. Send your crew to this exciting event where they will be filled with winds of change and positive morale, ensuring a successful in-store program.

If Your Goals Are Comfortable, They're Not Big EnoughChris CumminsGitomer GroupToronto, ON Combining key elements of both sales training and leadership training, Chris Cummins, a Gitomer Certified Speaker, will inspire you to aim higher than you thought you should -- and will give you the tools to start on that new path tomorrow. You will leave this session with a renewed excitement for both business and life.

5:00 - 6:00 pm Networking Social

THURSDAY, APRIL 127:00 - 8:00 am Continental Breakfast8:00 - 11:30 am General Session/Adjourn

Keeping the Magic AliveDanny KimRegional Manager, Metro Windward Oahu RegionBank of HawaiiHonolulu, HI They call Disney World the most magical place on earth. Each year, millions of eager patrons visit the "magical kingdom" anticipating that magical experience only Disney can provide. There are many gems we can glean from Disney's service and leadership excellence that can be applied in our place of business (and you don't have to wear mouse ears to do it). Danny will share how we can bring that magic back to the workplace to boost service excellence and turn customers into loyal fans.

Streamline Michael HyattChairmanThomas Nelson PublishersNashville, TN Everyone is being pulled in different directions from work, family, friends, and health, just to name a few. How do you get it all done? How can you shave 10 hours off your work week to allow margin in your life? In his talk, Michael explains how to maximize your productivity, make room for those activities that matter most, and reclaim your life. It's easier than you think!

The Energy Bus: Drive Your Business with Optimism, Passion, and Purpose Jon GordonInternational Best Selling Author and SpeakerThe Jon Gordon CompaniesPonte Vedra Beach, FL We all face challenges, and every person, organization, company and team will have to overcome negativity and adversity to define themselves and create their success. Whether you are a leader looking to build a positive culture, a manager trying to energize and engage your team, or someone who desires to enhance your productivity and performance, Jon's talk will help you create more success and enjoy the ride of your life.

Retail Partnerships: Making 1 + 1 = 3... or MoreScott VieiraSVP, Director of Partnership StrategyCitizens Financial GroupDedham, MA In-store financial centers provide a differentiated level of convenience with "one-stop-shopping" and "extended hours." However, as customers evolve how they interact with their financial institution, including the rapid growth of online and mobile applications, convenience is becoming more of a commodity than ever. As an in-store financial center, how do you transcend "convenience" and bring something more to the table for your existing and potential customers? By harnessing the power of the partnership with your retailers, you can truly make 1 + 1 = 3 or more for your shared customers. Scott has 13+ years of in-store banking experience, both on the business line and strategy sides of the organization. He has worked to actively develop partnerships across CFG's 12-state footprint, including nearly 500 in-store branches and more than 27 retail partners.

Interactive Executive Session & Panel Discussion Join in-store leaders in an interactive executive session Wednesday afternoon designed exclusively to address the needs and issues an in-store program may be facing. Take home creative solutions to leadership challenges that enhance your financial institution's ROI and profitability, as well as your own performance.

Panelists include:Amanda AllenVP, Corporate Properties Group Wells Fargo Roseville, CA

Kim HeinzePresident/CEO River City Federal Credit UnionSan Antonio, TX

Marc HealyAVP, East Valley Division Desert Schools Federal Credit UnionPhoenix, AZ

Danny KimRegional Manager, Metro Windward Oahu RegionBank of HawaiiHonolulu, HI

FSI has revamped Wednesday's agenda with enhanced programs for executive and branch management. A powerful day is devoted to a strategic platform for Executives while Branch Management dig deep into a tactical sales workshop. Executives are invited to participate and learn how to inspire these powerful teams and drive their in-store

8:00 - 9:00 am Continental Breakfast

9:00 am - NoonConcurrent Tracks

3:20 - 5:00 pmGeneral Session

1:30 - 3:00 pmConcurrent Tracks

Noon - 1:30 pmLunch

3:00 pmBreak

NEW THIS YEAR! Separate Executive and Branch Management Tracks Wednesday!sales force to a higher level. Both tracks offer networking opportunities and idea sharing among some of the most successful in-store groups from across the country. To help us celebrate these new tracks, FSI will be offering a free exclusive invitation to executive

Members! This invitation will be sent to your FSI Member executive complete with registration instructions. Sorry, but this deal is so sweet we will only be able to offer one per FSI Member Institution!

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