gcdp summit, aiesec in morocco 1415
DESCRIPTION
GCDP Summit by AIESEC in Morocco 1415 MC Team. Held the 11th October 2014 in IIHEM, Rabat.TRANSCRIPT
Who is in the house?
iGCDPers?
oGCDPers?
Support?
If you think you are too small to be effective, you have never been in bed
with a mosquito. ~Betty Reese
• Establish long term vision of GCDP program with action plan.• Be prepared and coached to boost the winter strategy implementation and reach an ambitious goal.• Bond as one big GCDP family.
OBJECTIVES
BLOCK #1
GCDP Program
GCDP Real value
What is Global Community
Development Program for you?
It is an international volunteering opportunity to
develop young people leadership by working on social initiatives within organizations
for the development of the community.
It is an international volunteering opportunity to
develop young people leadership by working on social initiatives within organizations
for the development of the community.
I am recruiting and sending volunteers
Outgoing
I am creating volunteering
opportunities and selecting volunteers
Incoming
The more volunteering opportunity I deliver, trough
GCDP, the more I am developing youth Leadership in the world, and the more I am contributing
for a better future.
2010 2011 2012 2013 20140
50
100
150
200
250
300
350
AIESEC Morocco GCDP Results
2011 2012 2013 2014
-20
0
20
40
60
80
100
AIESEC Morocco GCDP Growth
From 2010 till now:- 170236 GCDP have been done
globally - 11475 in MENA region- 990 in Morocco We have a contribution of 0.6% globally and 8.6% regionally!
How can we contribute
MORE?
We need to grow
BELIEF
RELEVANCE
Mastering the process
To sum upGCDP real value consist on the fact that the program is based on VOLUNTEERING and have a double role:- Youth Leadership Development - Community developmentAnd the more experiences I deliver, the more I am contributing to the world positive change.
INCOMING
OUTGOINGVs
“Customer flow” refers to the way customers move through systems and receive services.
Analysis
Articulation
Organization
Evaluation
GCDPSummit
In the short-term Customer Flow Management can increase sales
and productivity by up to 30% and decrease costs by up to 30%, all
with an enhanced customer experience in focus.
Proven business results
GCDP CUSTOMER
FLOW?
STRANGER
VISITOR
LEAD
MATCHREALIZE
COMPLETE
RE-INTEGRATE
STRANGER
VISITOR
VISITOR
OPPORTUNITY PORTAL
LEAD
LEAD
REVIEW BOARD
LEAD
TN MANAGER
MATCH
GCDPSummit
REALIZE
COMPLETE
COMPLETE
Host Entity or
Home Entity?
STRANGER
VISITOR
APPLY
MATCHREALIZE
COMPLETE
RE-INTEGRATE
How can we reinforce our
customer flow?
iGCDP
oGCDP
How can
iGCDP collaborate for a
better oGCDP Delivery?
How can
oGCDP collaborate for a
better iGCDP Delivery?
iGCDP &
oGCDP
#WeAreOne
CUSTOMER SATISFACTION
The GCDP experience I had is certainly the best choice I had taken in my whole life, it impacts my personal and professional life both of them. I acquired a huge number of professional qualities as leadership skills, responsibility, self-confidence, adaptability, positive pro-activity, the sense of management...etc. Personally , I became more flexible and easy going, I made plenty of friends from all over the world, and lived the best moments of my life, I learned a lot of things about different cultures and I've been over-attached to .. The OC team job was far over than what they should do, great team <3 AIESEC .. , will never be able to thank you enough , thanks to you I lived the most amazing summer in my whole life :*
….I spent 15 hours in the driver's house because there was no one to receive me when I arrived!! Everybody was sleeping while I arrived on time and they were informed..!
We have in our invitation letters that the accommodation is in .. city while the reality was too far from the promised..!! I had to change my flat 4 times during one month and half because there is once again a lack of organization..!
My project manager I saw him only twice: the first time it was by accident and it's a "hi, bye" one (3 minutes exactly), and the second was to give me the certificate in my last day there!!!Without talking about the flats how dirty they were and electricity problems...etc.
Pick someone you never talked to, sit in couple
Read together your customer feedback
Promoter > high fiveDetractor > hug
Extract key points of your
feedback
….I spent 15 hours in the driver's house because there was no one to receive me when I arrived!! Everybody was sleeping while I arrived on time and they were informed..!
We have in our invitation letters that the accommodation is in .. city while the reality was too far from the promised..!! I had to change my flat 4 times during one month and half because there is once again a lack of organization..!
My project manager I saw him only twice: the first time it was by accident and it's a "hi, bye" one (3 minutes exactly), and the second was to give me the certificate in my last day there!!!Without talking about the flats how dirty they were and electricity problems...etc.
POSSIBLE KEY POINTS
International friendsCultural experience Destination beauty
Personal developmentLeadership development
Skills development (language/soft skills)
Positive impactGood work conditions Ambassadorship sense
Project misorganizationBad servicing
Bad communication (before & during)Bad accommodation
Bad accommodation (messy)Bad accommodation (crowded)Bad accommodation (unstable)
Bad accommodation (uncomfortable)Job Description misalignment
Living conditions misalignmentDiscrimination
Bad TN taker relation (NGO/School)Language barrier
Financial preparationVISA preparation
No sense of impact
FEEDBACK ANALYTICS
Let’s count!
FEEDBACK ANALYTICS RESULTS
TOP 3 TOP 4 International friends Bad accommodation
Cultural experience Bad servicing
Personal development Project misorganization
Bad communication
16
QU
ALIT
Y S
TAN
DA
RS
• The EP can legally enter the country/territory and perform the activities stated in the TN form. AIESEC has provided in written format all the information required to arrange for any documents, visa or work permits that may be required.• The host entity will state in The TN form where the EP will be picked up/options on where will the EP be picked up. Before realisation the Host entity has provided written information to the EP on any domestic transportation required to arrive at this point of pickup.• The Host entity has offered in written format information on how to depart from the country two weeks before the end of the internship.
GCDPSummit
•The Job Description executed by the EP has to correspond with the Job Description of the TN form.•The internship lasts from a minimum of 6 weeks to a maximum of 78 weeks from the first day to the last day of the internship.
•The activities related executing the Job Description are a minimum of 35 hours per week for GIP and 25 hours per week for GCDP.•A representative of AIESEC accompanies the EP to the place/organisation of work on the first day of the internship.•The host entity has provided EP or ensured EP knows individual responsibility and goals in a written format latest one week after the start of the internship, and the EP acknowledges to have received, understood and accepted it.
•The EP has a valid insurance policy to cover basic medical costs.•The accommodation standard, conditions and costs during the internship correspond to the information provided on the TN form. AIESEC arranges this accommodation for the EP.•The TN form specifies if any financial or non-financial compensation would be provided during the internship.
•The home entity has provided minimum information to the EP about AIESEC purpose, inner and outer journey and role of exchange in it, in a written format.
•The home entity has provided the AIESEC standards and the XPP in written format to the EP who acknowledges in a written format to have received, understood and accepted them.•The home entity has provided with basic information regarding the country/territory of their internship in a written format including as a minimum information on culture, political situation, safety, living standards, home and host contacts (phone number and email).
As a minimum standard host entity must offer one facilitated space on leadership development of EP due to the internship towards the end of internship before EP returns home.•The EP has been provided with information in written format on what personal development spaces and opportunities are offered by the home entity before, during and after the internship. The delivered spaces have to correspond with the information provided. As a minimum standard home entity must offer one facilitated space on personal goal setting before EP leaves for the internship.
•The TN form has to state what personal development spaces and opportunities are offered by AIESEC before, during and after the internship. The delivered spaces have to correspond with the TN form.
I commit to deliver a quality experience by…
GCDP Vision 2020
In 5 Years we
delivered 990 experiences
Are you satisfied with this number?
Were those 990 experiences a
success?
Do we had the possibility to
achieve more?
Did we really developed
leadership trough those 990
experiences?
What was missing to make
it PERFECT?
CONTINUITY
In groups:- Define the actual situation of GCDP in
Morocco.- Give a SWOT analysis to GCDP in Morocco.- Define the perfect GCDP for you.- What are the benefits of your perfect
GCDP for all the program stakeholders?- What need to be implemented or changed
in order to have this perfect GCDP?
2014 2015 2016 2017 2018 2019 20200
500
1000
1500
2000
2500
3000
3500
4000
GCDP Vision in Numbers
Based on a 50% Growth each year
2010-2014 2015-20200
2000
4000
6000
8000
10000
12000
910% GROWTH
2010-2014 2015-20200
2000
4000
6000
8000
10000
12000
910% GROWTH
Deliver
10 000 GCDP
experiences
IN GROUPS:
How can we achieve 10 000 exchange in 5
years?
How can we make sure to deliver 10 000
experiences that meet the standards?
What are the KPIs and the MoS of
this vision according to you?
How can you contribute in the
vision’s achievement?
BLOCK #2
WINTERIS COMING
WINTER PLANFor iGCDP
Raise with one Brand
WINTER PLANFor iGCDP
Moving from:
Project ProgramConvincing Selling
Organizing managing
WINTER PLANFor iGCDP
• Project packaging• Proposals making• Booklets making• Sales meetings
• Promotional materials preparation• OCs election
• Partnerships signature• Raising TNs on the system
IN THE NEXT 3 WEEKS
RA
ISIN
G
WINTER PLANFor iGCDP
• Online and off line promotion • EPs selection• TN Takers preparation for EPs reception• Housing preparation• Servicing program elaboration• Virtual communication with EPs
(expectation setting)• Preparation for pick-ups• First LEAD meeting preparation
MA
TC
HIN
G
WINTER PLANFor iGCDP
• EPs Reception• Project delivery • Respecting Standards • LEAD meetings• EPs assistance and guidance• Involving EPs in LC activities • Relation management with TN Takers• Impact and satisfaction measurement
REA
LIZ
ATIO
N
WINTER PLANFor iGCDP
SEPT OCT NOV DEC JAN FEB
RAISING
MATCHING
REALIZATION
TIMELINE
SEPT OCT NOV DEC JAN FEB
WINTER PLANFor iGCDP
200 RA
150 MA
120 RE
GOAL
WINTER PLANFor iGCDP
NPS SCORE
65
GOAL
WINTER PLANFor oGCDP
Warm you HEART. Volunteer this WINTER!
WINTER PLANFor oGCDP
• Teasing campaign• Testimonials
• Brand promotion• Special winter• Opportunity
promotion
WINTER PLANFor oGCDP
• Info session: Global Talks
•Info booth & flyers•PR event:
Traveler’s tale•Media Appearances
Vacation
extension
WINTER PLANFor oGCDP
WINTER PLANFor oGCDP
13th October to 2nd November
1st wave
10th November to 11th December
2nd wave
www.aiesec.ma
www.aiesec.org
WINTER PLANFor oGCDP
1st wave Local Registration
link (TN application)
School RB
OFFLINE MATCHING
WINTER PLANFor oGCDP
2nd wave
WINTER PLANFor oGCDP
NEW EP SELECTION PROCESS
WINTER PLANWho to target?
GCDPSummit
GCDPSummit
Who are support
functions?
GCDPSummit
It is not only about
Recruitment and coaching!
TALENT MANAGEMENT
GCDPSummit
The purpose of TM is to ensure that the right supply of talented workforce is ready
to realize the strategic goals of the organization both today and in the future.
It’s the organization’s efforts to attract, select, develop, and retain key talented
students in key strategic positions.
GCDPSummit
It is not only about sales!
BUSINESS DEVELOPMENT
GCDPSummit
The purpose of BD is to ensure incomes (internally or externally) for the
organization programs and projects.It is also the official speaker of the
organization with externals (partners, customers) and the one who ensures CRM
and account management.
GCDPSummit
It is not only about design
and promotion!
MARKETING & IM
GCDPSummit
The purpose of IM&M is to make the right information easy to reach
internally or externally at the right time.
It is also the responsible of the organization brand management and
customer attraction.
GCDPSummit
It is not only about
managing money!
FINANCE & LEGALITIES
GCDPSummit
The purpose of F&L is to ensure the financial health of the organization.
It is also the responsible about calculating the possible investment
and their ROI, and the financial consultancy for other departments.
GCDPSummit
How to establish
synergy?
GCDPSummit
Comm.
Product understan
ding
Culture
GCDPSummit
Comm.
Product understand
ing
Culture
Why sessions
Synergy spaces
GCP sharing
Recognition
Showcasing
GCDPSummit
Comm.
Product understand
ing
Culture
Regular updates
Strategic on EB level
Operational on TL level
EB2EB, TL2TL meetings
Cross synergy meetings
GCDPSummit
Comm.
Product understand
ing
Culture
GCDP value proposition
GIP value proposition
TMP value proposition
TLP value proposition
Expertise
GCDPIMPLEMENTATION
PLAN