gcvs training calendar aug 2012

at the Albany Centre

TrainingandLearning

August 2012- March 2013

www.gcvs.org.uk/training

With Flexible Training Opportunities,you can potentially claim back up tohalf the cost on selected trainingSee inside for details.

You could save up to half thecost on selected training.

SkillsDevelopmentScotland

FTO EligibleSkillsDevelopmentScotland

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There’s something for everyone in the new Albany Centre community programme

Who can attend?Anyone! We are offering a mix of community-based events, self-improvement classes, things to help you inthe workplace, exercise and dance classes, art and design workshops, jewellery-making - and more. Simplycontact us for a brochure, or go online: www.gcvs.org.uk

Community activities come to the Albany CentreThe Albany Centre has been open since 2008, and since that time we have worked hard to establish its corefunctions and services. But we have also had longer term ambitions to use the Albany Centre to provide avibrant programme of evening and weekend events and activities. In early 2012 we won Enterprise GrowthFund funding, to allow us to do just that!

Get involved!We are constantly looking for new talent - people within the voluntary sector or beyond, who have skills, talentsor information that they want to share with others. If you would like to be involved:

• Sharing ideas for new services or activities• Hiring spaces for your own community activities• Helping to run activities or delivering a session yourself• Volunteering time or resources

We will be delighted to talk to you! Our contact details are here

Scan the QRcode to view our

autumn communityactivities online

Our recent African Music workshop

To viewour autumnprogramme

or simply find out more

Contact Nina Honeyman on:Tel: 0141 354 6521

[email protected]

The AlbanyLearning and Conference Centre

44 Ashley StreetGlasgow G3 6DS

www.gcvs.org.uk

Evening and weekend activities for you!

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Flexible Training Opportunitiescan help your training budgetgo further.

GCVS has teamed up with Skills Development Scotlandto help you to access potential training rebates throughFlexible Training Opportunities.

They will refund 50% of the cost of up to 10 training courses– at up to £500 per course.

So, for example, if your training costs £600, Skills DevelopmentScotland will refund £300. If it costs £1200, they will refund £500.

Any Scottish voluntary or community organisation with fewer than150 employees can apply. This number can include volunteerswith your organisation.

How do you apply for this funding for thetraining in this brochure?

We have negotiated to make the scheme as hassle-free as possible:

1. Simply look for the Skills Development Scotland logo againstthe course descriptors in this brochure.It looks like this:

2. If the logo is present, then the course qualifies under theFlexible Training Opportunities scheme.

3. Apply to Skills Development Scotland, stating the training youor your staff wish to undertake. They will take you through theinformation they need, and have a decision within five days.

Further information together with an application form can be foundunder Flexible Training Opportunities at:www.skillsdevelopmentscotland.co.uk

4. If you would like advice before applying, please contactJames Burns at Skills Development Scotland.Tel: 0141 285 6167 Email: [email protected]

5. If your attendance at the training course is dependent upongetting this funding, we will be happy to hold you a provisional spoton the training course. Just be sure to confirm your attendancewith us after you receive your funding.

See more at:www.skillsdevelopmentscotland.co.uk

Up to£5000towards yourorganisation’straining costs!

Basic qualificationcriteria

1. Any voluntary,community or not-for-profit organisation withfewer than 150 staffcan apply.

2. Up to ten staff cangain up to £500 offeach training course.

3. Any one employeecan apply for rebates onmore than one course -but your organisationcannot get more thanten episodes oftraining subsidised.

3. Training forvolunteers can beincluded in the scheme,provided they have awritten agreement toprovide services toyour organisation.

4. Funding is subject toavailability.


GCVS has over 30 years’ experience of delivering bespoke learning.The courses in this calendar represent just some of the types of training and learning that GCVS can deliver.We can also tailor training content so that it fits with your needs and you get the most out of the learning.

We work with a wide range of trainers and consultants to deliver courses, so even if you don’t see the topic youneed listed here, ask us and we will be happy to discuss how best we can deliver bespoke training that suits you.We will also be happy to provide training rooms at the Albany Learning and Conference centre or, if it suits youbetter, we can deliver training at your own premises.

We will be delighted to tailor our training to your own needs.If you are interested in bespoke training, or would just like further advice on the subject, contact our training

team on 0141 332 2444 to find out how we can help your organisation. Or email:

[email protected]

Training tailored to your organisation’s needs

We’re here to help

Funding Strategies: Planning and Diversifying

Looking for an Online fundraising course? See Page 10

A ONE-AND-A-HALF DAY SESSIONWednesday 22nd August 2012 (9.30am – 4.30pm)and Friday 24th August 2012 (9.30am – 12.30pm)

COSTS: £65 M, £85 NMTrainer: Isobel Traynor, GCVS

A full day and a half training course to help with the ever-increasing demand on small to mediumorganisations to be more innovative in planning funding.

The full day will consist of examining your organisations current position in relation to:• The essential elements of successful funding• What funding would work for you• Your current funding mix• Your ideal funding mix• What steps are needed to bridge the gap

The half day follow up session will take the learning from the full day and subsequent discussion back atbase, and help you to develop it into a workable funding strategy. The session will look at what you haveto consider, what preparation is required, how to ensure it meets your needs and help you identify themost appropriate members of staff/board to be involved in the process. At the end of the two sessions,participants should have a clear focus on how diversifying funding can benefit their organisation and havethe foundations for developing a practical funding strategy that will help the organisation to plan moreeffectively for the future.

Funding

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Duties of Trustees under OSCR RUNS TWICE:Friday 2nd November 2012or Tuesday 5th March 2013

COSTS: £65 M, £85 NMTrainer: Bridgid Corr, GCVS

Board induction


Governance/CharityAccounting/Volunteers

This course is for Board and committee members and aims to help themunderstand the induction process and to be able to apply it in their ownorganisation. We will examine induction practices and outline how these couldbe improved, and learn how to compile an induction pack (handbook) for use byyour organisation.

RUNS TWICE:Thursday 20th September 2012or Thursday 28th February 2013

Half-day 9.30am - 12.30pm


This course is suitable for anyone who has responsibility for the management or control ofa charitable organisation, and particularly Trustees, Management Committee membersand Directors. It will provide participants with an understanding of the Charity andTrustees Investment Act 2005 (Scotland) and the responsibilities that the Act placesupon charity trustees.

Volunteer Risk Management Wednesday 13th March 2013


This course is based on the National Standards for the Management of Volunteersand incorporates recommended best practice from the Investing In VolunteersQuality Standard. The course is designed for volunteer managers or for those that areresponsible for the management of volunteers.

The content of this course will aim to give you practical tools and information that can assist in the development of arisk management policy for your volunteering practice.

Scottish charity accounting requirements

COSTS: £65 M, £85 NMTrainer: Isobel Traynor, GCVS

This half day course is suitable for anyone who has a responsibility for thefinances of a Scottish charity including Trustees, staff and auditors/independentexaminers. The course will cover:

• The Charities Accounts (Scotland) 2006 Regulations• The requirements for preparing accounts on a receipts and payments basis• An exercise in preparing receipts and payments accounts• External scrutiny of accounts

Wednesday15th August 2012

Adult Literacy and Numeracy Wednesday 29th August 2012


This course will enable participants to develop an understanding of Adult Literacyand Numeracy (ALN) and be more aware of how they can approach and assistpeople who may have ALN learning needs.The course objectives are:

. To develop your understanding of ALN

. To make you aware of how to approach a person with potential ALN needs

. To be familiar with the questions that can be asked to identify ALN needs

. To consider adjustments that can be made within the workplace to make things easierfor people with ALN learning needs

. To know the referral routes that will offer support to potential ALN learners

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COSTS: £125 M, £180 NMTrainer: Indicia

Introduction to Microsoft Publisher 2007 - Level 1

In this course, you will look at how to create a publication from scratch or use one of the hundreds ofbusiness and personal designs available in Publisher. You will create, format, revise, and printpublications. Course content includes: Getting started - the Publisher interface - getting help. Basicdocuments - basic publications - object positioning. Multi-page publications - multi-page layouts- master pages. Working with text - text box linking - paragraph formatting. Tables - table basics- table structure - table formatting. Layout and design techniques - text boxes - graphics - stackingand grouping objects. Finalising documents - document output - print preparation.

Wednesday 22nd August 2012

InformationTechnology

I.T. courses, delivered by experts -and pitched at the level you need

All courses are delivered using 2007 Microsoft


Intermediate Microsoft Publisher 2007 - Level 2Friday 16th November 2012

GCVS has entered into partnership with Indicia Training to deliver I.T. training that is pitched atjust the right level for you and your staff. The Glasgow-based company provides authorisedtraining for some the world’s leading companies, as well as for numerous local businesses bothlarge and small. They have been reviewed and audited by the Microsoft Quality AssessmentProgram in 2010/11, and achieved all of the required KPIs including courseware utilisation,trainer certification and customer satisfaction.

For our customers, there are three massive new benefits from our partnershipwith Indicia:

A larger choice of courses, including expert-level Access and Excel, as wellas courses in Outlook and PowerPoint.

Each attendee will receive a course manual to take away with them

Each attendee will have full access to Indicia’s telephone and e-mail helpdeskfor 12 months

.

.

.

Within reasonable boundaries (ie, at times that are not disruptiveto the overall flow of the lesson), our trainer will be happy to referback to Microsoft 2003 and forward to Microsoft 2010, forattendees who use these versions.

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Attendees should haveattendedour Introduction toMicrosoft Publisher 2007 course, or equivalent experience.Course content includes: Basic design options - publication setup - custom colours - the content library -the graphics manager pane. Typography - styles and font schemes - graphics in typography - precisespacing control - symbols and special characters. Long publications - sections - bookmarks. Mail merge -recipient lists - mailing labels - themail merge pane - mail merge fields - merged publications. Interactiveforms - web forms - form settings.Website publishing - web elements - web page options - websitepublishing.




Introduction to Microsoft Access 2007 - Level 1

This course is aimed at new users to Microsoft Access, or for users wishing to clarify existingknowledge using various methods and techniques. It provides the knowledge to create a simpledatabase or understand existing databases. MS Access Level 1 is an introduction to databasedesign. Course content includes: The creation of Tables. Relationships. Forms. Queries. Filtersprovide the knowledge to create a simple database or understand existing databases.

RUNS TWICE: Tuesday 28th August 2012 or Monday 4th February 2013


Intermediate Microsoft Access 2007 - Level 2

This course is aimed at users who have attended the Introduction to Microsoft Access, or forexperienced users wishing to clarify existing knowledge. Course content includes: create and amendreports and work with reports in different views, use auto reports, subforms, create forms, use existingforms as subforms and use the FormWizard. Form enhancement. Work with sections, ruler and grid.Move, size and delete form elements and add command buttons. Create action queries and createparameter queries using single and multiple criteria. Database properties and the help function.

RUNS TWICE: Friday 23rd November 2012 or Thursday 7th March 2013


New: Enhanced Skills - Microsoft Access 2007 - Level 3

This course is for existingAccess users who wish to review and enhance their skills. Course contentincludes: Basic skills review. Relationships - one to many and one to one, create and amendexisting relationships. Exporting, importing and linking data. Form controls and form buttons, createand amend controls. Multiple page forms, insert, delete and re-order pages, add fields to multiple pageforms. Macros - create, edit and run. Switchboard manager, create a multiple page switchboard.Understand and use the help function.

Friday 18th January 2013


NEW: Introduction to Microsoft Project 2007 - Level 1

For people responsible for creating and modifying project plans, and needing a tool to manage theseproject plans. Upon completion you should be able to: Explore the Microsoft Office Project environment,create a new project plan, manage tasks by organising them and setting task relationships, manageresources for a project, and finalise the project plan.Attendees should have an understanding of projectmanagement concepts and a basic knowledge of Microsoft Word and Microsoft Excel.

RUNS TWICE: Monday 17th September 2012 or Thursday 14th February 2013


NEW: Intermediate Microsoft Project 2007 - Level 2

Before taking this course, you should have participated in the Level 1 course, or have equivalent knowledge.An understanding of project management concepts, knowledge of aWindows operating system and ofMicrosoft Office 2007 applications would also be helpful. Upon successful completion, delegates willhave the necessary skills to: Exchange project plan data with other applications, update a project plan,manage project costs, report project data visually and re-use project plan information.

Monday 10th December 2012


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Introduction to Microsoft Excel 2007 - Level 1RUNS TWICE: Wednesday 5th September 2012 or Tuesday 26th February 2013


New: Enhanced Skills - Microsoft Excel 2007 Level 3

For users who have attended Level 1 and 2 Microsoft Excel 2007 courses, or for experienced userswishing to clarify existing knowledge using various methods and techniques. Understand and use:2007 new features, the office button, the ribbon quick access toolbar, live preview, the mini toolbar, fileextensions and file sizes, review basic Excel formula, functions and techniques, Microsoft functions andthe insert function tool, date and time functions, multiple sheets, chart options, pivot tables and pivotcharts, the round function and the formula ribbon.

Wednesday 6th February 2013


New: Microsoft Word - the basicsThis course is intended for entry-level staff or those whose role has hitherto not provided the opportunityto learn basic Microsoft Word. Students should have a familiarity with personal computers, have used amouse and keyboard and be able to launch and close programs. Upon successful completion, you willbe able to: explore the various components of the Microsoft OfficeWord 2007 environment, create adocument, edit documents by locating and modifying text, format text, format paragraphs, add tables toa document, add graphic elements to a document, proof documents to make themmore accurate,control a document's page setup and its overall appearance.

Monday 1st October 2012


This course is aimed at new users to Microsoft Excel, or for users wishing to clarify existing knowledgeusing variousmethods and techniques. It will provide delegates with the necessary skills and knowledgerequired to: Launch and exit Excel, create new files, enter and edit data, move and select cells, rowsand columns, use existing data series and auto fill, create custom lists, document properties, fileextensions and file sizes, enter formula and use the auto sum tool and enter percentages to calculatepercentage figures.


Intermediate Microsoft Excel 2007 - Level 2RUNS TWICE: Friday 30th November 2012 or Thursday 14th March 2013

Aimed at users who have Level 1 knowledge, or for experienced users wishing to clarify existingknowledge using various methods and techniques. Use Microsoft Excel 2007 to streamline andenhance your spreadsheets with templates, charts, graphics, and formulas. Course content includes:Understand and use the insert function tool, relative and absolute cell addressing, printing options andview options, page layout options, all options on the home ribbon, charts, the help function and useExcel options to customise the Excel environment.

Need I.T. training for some or all of your staff?Would you like to have I.T. training delivered to a group of your staff, at a date that is convenientto you? We will be happy to discuss a tailored package that includes a room at the AlbanyCentre, refreshments and lunch. We can accommodate up to12 of your staff on any one course,which would make the unit cost around £60 per staff member. And we will help you to access theSkills Development Scotland Flexible Training Opportunities grant - which could save you up tohalf of the total cost!Contact: [email protected] to talk about this offer at no obligation.Tel: 0141 332 2444

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New: Enhancing your PowerPoint PresentationsMonday 22nd October 2012


So - you can already create a presentation with PowerPoint 2007. Static content in presentations, however,will not keep your audience interested! In this course, you learn to enhance presentations with features thatwill transform basic presentations into a powerful means of communication. Customise the PowerPointinterface to suit your requirements and use the new and enhanced features to create dynamic and visuallyappealing presentations. Youwill then finalise a presentation and secure it to authenticate its validity.


New: Keep organised and productive with OutlookTuesday 9th October 2012

This course is for professionals who are already familiar with Outlook 2007’s email and calendar functionsbut whowant to use all of the functions that are built in to help organise their working life.

It will provide youwith the skills needed to personalise your email, organiseOutlook items,manageOutlook data files, work with contacts, save and archive email messages, create a custom form, workoffline and remotely.Also - using Business Contact Manager.


New: Making Prezi Presentations Monday5th November 2012

You may not yet have encountered Prezi – but you will soon! It is a new type of presentationsoftware that is taking over from the standard ways of making a demonstration or talk.

Prezi allows you to move beyond the “slide show” method. Instead, you move around asingle page to create much more dynamic presentations. Prezi tends to make for a moreengaged audience, and is proven to foster much more open-ended discussions. It alsohelps you organise your thoughts around a topic, and it can be used collaboratively.

This course assumes no prior knowledge of Prezi, and will equip you with the basics tomake a Prezi presentation from the sort of information that might typically appear in aPowerPoint presentation.

Prezi lets you movearound a landscape,

rather than presentingstatic slides

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See Prezi in action atwww.prezi.com




New Media - sometimes called Social Media - has grown up in the last decade with the arrival of thecomputer age. It helps people to access information at any time, anywhere, on any digital device. Andit is not just about talking to others or listening to others: it is now much easier and cheaper to obtainuser feedback, or get people to participate in your activities. Which makes New Media an ideal tool forcommunity and voluntary groups!

These new GCVS courses assume no prior knowledge, and they are hosted by first-rate consultantswho already work with and understand the voluntary and community sector.

New

Media

New from GCVS:

Make New Media work for you!

Trainer: Led by Ross McCulloch of Third Sector Lab

Online fundraising RUNS TWICE ON EACH OFTHE THREE DATES BELOW:Thursday 30th August 2012

Choose between a morning or afternoon sessionEither 9.30am - 12.30pm or 1.30pm - 4.30pm

Thursday 1st November 2012Choose between a morning or afternoon session

Either 9.30am - 12.30pm or 1.30pm - 4.30pm

Thursday 24th January 2013Choose between a morning or afternoon session

Either 9.30am - 12.30pm or 1.30pm - 4.30pm

Using online tools to fundraise can be a littlebit daunting but it needn’t be. Our half-dayworkshop will give you practical advice andhandy tips on how you can make your websitepay its way. We’ll also look at the wide range ofthird party Cost tools and how you can makethem work for you. Significantly, we’ll show youhow to utilise traditional and social media tocreate buzz around your fundraising campaigns.You’ll come away from the workshop witheverything you need to get started fundraisingonline.

Video for the webThe cost of shooting high quality video is at an all-time lowand watching videos online has never been more popular- Cisco predict that 90% of web traffic will be video by 2013. Video can be a powerful tool forthird sector organisations to bring their work to life. Our hands-on workshop will teach you howto plan, shoot, edit and upload video for the web. You’ll come away from the workshop with workingknowledge of storyboarding, planning a shoot, using audio and video equipment, interviewtechniques, editing your content, how to upload your videos to the major platforms, such as Youtubeand Vimeo, and simple ways to attract more viewers.

Measuring and Interpreting Google Analytics

Knowing your bounce from your pageview is just the start, but what exactly does the dip or spike intraffic mean? This workshop will look at the implementation, tracking and the making sense ofGoogle Analytics. Reporting on stats is only half the job, explaining what's going on is where it's at!You’ll come away from the workshop with increased confidence in how to configure and useGoogle Analytics and other social media measurement tools for reporting on your onlinemarketing and website performance.

RUNS TWICE:Thursday 27th September 2012or Thursday 17th January 2013

Wednesday 27th February 2013

Trainer: Erin Maguire, Third Sector Lab

Trainer: Ross McCulloch, Third Sector Lab

COSTS: £125 M, £180 NM

COSTS: £125 M, £180 NM

COSTS: £70 M, £95 NM

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Using Twitter and Facebookfor your organisationThis hands-on workshop covers everything you need to know aboutusing two key social media channels - Twitter and Facebook. Duringthe first half of the day we’ll help you understand what Twitter is allabout and why your organisation should be using it. We’ll help you set-up and optimise your Twitterprofile, show you how to find and follow key influencers, cut through the Twitter jargon, reveal some of thekey tools to make using Twitter easy-peasy and show you how to measure your impact online.

In the second half of the workshop we’ll give you the skills and knowledge needed to utilise Facebook as akey marketing and user-engagement tool for your organisation. We’ll show you how to set-up and optimiseyour organisation’s Facebook page, find and follow other organisations in your sector, ways to truly engageyour fans and more. You’ll come away from the workshop with all the know-how and hands-on skills neededto make your organisation’s presence on Twitter and Facebook a success.

RUNS TWICE:Thursday 25th October 2012

or Thursday 7th February 2013

Trainer: Third Sector Lab COSTS: £125 M, £180 NM


Social Media BasicsSocial media has changed the way people communicate - giving thirdsector organisations an amazing opportunity to truly engage supporters,reach new audiences, influence key decision makers, build newpartnerships and even raise some money in the process. Our one-day social media basics workshop cutsthrough all the hype and jargon, giving you hands-on experience in areas including using Twitter and Facebook,blogging, video for the web, podcasts and more. We’ll show you how to develop a simple social media strategy,making it part of your fundraising and communications mix, and how you can measure your success. You’ll comeaway from the workshop with everything you need to make social media work for your organisation.

Trainer: Ross McCulloch, Third Sector Lab COSTS: £125 M, £180 NM

Writing for the web

The ability to write and re-purpose content for the web is an importantskill which third sector organisations simply cannot ignore. Charitiesand social enterprises need to be able to create compelling copy that will impact on screen, as well as onpaper. Our hands-on workshop will explore effective web writing styles, help you create a content schedule,look at online tools you can use to blog, send email newsletters and more, get you started with audienceanalysis and introduce simple search engine optimisation (SEO) techniques. You’ll come away from theworkshop with all the skills and techniques you need to create powerful, engaging website content, blogposts, email newsletters and fundraising and marketing copy.

Measuring your online successHalf-day 9.30am - 12.30pm

This half-day workshop will show you how you can use key tools tomeasure the impact of your online presence - your website andyour social media channels. Google Analytics has become the preferred tool for measuring the impact ofonline marketing but it’s rarely used to its full potential. We’ll show you how you can make the most ofGoogle Analytics, helping you to measure your success online. The workshop will also cover key socialmedia monitoring and measurement tools, helping you get the most out of your campaigns across variouschannels, including Twitter and Facebook. You’ll come away from the workshop with increased confidence inhow to configure and use Google Analytics and social media measurement tools for reporting on your onlinemarketing and website performance.


RUNS THREE TIMES:Thursday 23rd August 2012

or Thursday 29th November 2012or Thursday 28th March 2013

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RUNS TWICE:Thursday 6th September 2012

or Wednesday 30th January 2013





RUNS THREE TIMES:Wednesday 12th September 2012or Thursday 8th November 2012or Thursday 10th January 2013

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Handling difficult situations

This is a general course intended for people who work with others to address issues that commonlyarise in teams, with bosses and colleagues. The course provides an opportunity for personalreflection and bespoke action planning. To be sure that this course will meet your needs we will sendyou a pre-course questionnaire to be completed before your place on the course is confirmed.Gain perspective, skills and confidence in handling difficult situations involving people at work.

COSTS: £120 M, £175 NMTrainer: Consultant trainer Angela Gribben

Report writing

This course helps you to approach report writing as a challenge rather than a chore, and gives youthe skills and techniques to produce clear, readable reports. We look at achieving clarity, gettingorganised and getting going. Explore lots of techniques to help overcome writers block.

RUNS TWICE:Thursday 11th October 2012

or Thursday 31st January 2013


Trainer: Consultant trainer Angela Gribben

Minute taking

This course will develop your skills in recording minutes accurately and effectively. It is suitablefor anyone who has to record details of meetings. The course will be very practical and youshould bring meeting notes or minutes that you have already drafted, for reviewing and redraftingduring the course. The course covers: • Concerns about minute taking and writing minutes •The range and purpose of meetings • The role of the Secretary and Chairperson • Extractingrelevant information • Different types and styles of minutes • Conventions of minute taking –language, tenses, numbering • Practical exercise in writing and redrafting minutes.

RUNS TWICE:Monday 10th September 2012or Monday 28th January 2013

RUNS TWICE:Tuesday 4th September 2012

or Tuesday 22nd January 2013


Time management

This course explores the techniques used to assess and improve the use of time in the workplace.It will enable an appreciation of the importance of time management for individuals and teams.

• Identify your own time and workload problems• Explain the consequences on others of your various difficulties• Identify strategies to improve your time management• Draw up an action plan to improve one aspect of how you work


Assertiveness andconfidence buildingThis interactive course is designed to help people handle others in a confident and assertive manner.It is for people who feel they don’t always stand up for themselves or their point of view, and forthose who feel uncomfortable or “it comes out all wrong” when they speak out in certainsituations. In this course delegates learn how to put their views across without being aggressiveor offensive and how to respect their rights and those of others.

RUNS TWICE:Tuesday 25th September 2012or Tuesday 29th January 2013

COSTS: £120 M, £175 NM

PersonalEffectiveness

RUNS TWICE:Tuesday 9th October 2012or Friday 1st February 2013






You can use your Individual Learning Account againstselected GCVS courses. If you have an income of less than £22,000 per yearor you are claiming benefits, you can get financial help towards training.

For more information, visit: www.ilascotland.org.ukNote that ILAs cannot be used for a course if Flexible Training Opportunities funding is being accessed.

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Presentation Skills

Aone day course that is essential for anyone who has to make formal presentations as part of theirwork and will have particular appeal to participants presenting to funders through competitiveprocesses. On completing the course you will be able to:

• Understand how to plan and prepare a formal presentation• Use the skills and knowledge gained to deliver a formal presentation.

Tuesday 21st August 2012

COSTS: £120 M, £175 NM

PersonalEffectiveness


New: Be Your Best Self!

This day is packed with practical tools and techniques for successful living; manage your stress, focuson what you want to achieve and find the energy and steadfastness to keep on going throughchallenging and difficult times.

This is a fast moving interactive course that leaves you feeling refreshed and brimming with ideasfor making the most of your life, skills, talents and opportunities.

• You will learn to clear the clutter from your mind, de-stress and re-focus on whatworks for you

• You will learn techniques for fixing faulty thinking (thinking that is unhelpful to you)• You will learn how to use a number of tools including affirmations and mind agility,visioning and energisers.

The course is delivered by Angela Gribben who has designed, developed and delivered a range ofpersonal development programmes over several years. This course will be of personal benefit but insharing the tools and techniques with your service users and others it can have a cascading effect.

RUNS TWICE:Wednesday 14th November 2012

or Tuesday 26th March 2013

COSTS: £120 M, £175 NM

Effective communication

If you are responsible for staff, volunteers or building relationships in partnership workingprojects in today’s fast paced environment, effective communication skills are essential.This course emphasises specific tools and techniques for improving listening skills, deliveringeffective messages and bridging different communication styles. This course helps develop the"communications agility" needed to handle interpersonal interactions with a variety of people.

RUNS THREE TIMES:Thursday 13th September 2012

or Thursday 13th December 2012or Thursday 21st March 2013





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EffectiveManagem

ent/Leadership

New to GCVS: Consultant Trainer Bobby Livingston. Bobby is the author of Speak from the Heart:How to Master the Art of Public Speaking in 7 Easy Lessons. He also owns and directs The ChangeAgents, a consultancy that works to encourage and inspire leadership potential and facilitate positivechange for people and the communities and workplaces they serve. He previously worked in the bankingindustry and was an associate lecturer with the The Open University Business School.

New: How to raise additional incomethrough Volunteer SpeakersMany charities now use volunteer speakers to promote understanding of their cause and to motivateaudiences, private sponsors and public funders to contribute to their on-going success. Volunteerspeakers are a vital asset to many charitable organisations: through public relations they embed and raisethe profile of your organisation in the community and help to raise thousands of pounds of additional incomein the process. Simply, they are worth their weight in gold!What will you learn?

• The role and key qualities of a good volunteer speaker• Where to find and how to recruit volunteer speakers• Where to find willing listeners• How to sell your organisation through public speaking• How to pitch your ideas and ask for commitment – financial or otherwise• Essential rules of etiquette to impress and respect your clients

Who should attend? Managers, directors and trustees - anyone who wants to get involved in trainingand recruiting volunteer speakers for the benefit of their organisation.

COSTS: £125 M, £180 NMTrainer: Consultant trainer Bobby Livingston

RUNS TWICE:Friday 31st August 2012

or Wednesday 27th March 2013

New: Working better together-practical partnership workingIs there an issue that you would like to work with other organisations to do something about?Perhaps you have an idea for a service that would benefit from being delivered by a group oforganisations? Or perhaps it would be beneficial to work more closely with other organisations inyour neighbourhood? These expertly facilitated workshops will enable you to explore in detail whattypes of collaboration there are, the challenges and the practicalities. The session will help you toidentify other organisations that would be useful to develop a clearer partnership with, and willprovide the tools you’ll need to align your collaborations and partnerships with your strategy.

Wednesday 16th January 2013

COSTS: £125 M, £180 NMTrainer: Consultant trainer Duncan Wallace

New: Public Speaking forPublic RelationsAre you an ambassador for your organisation? Professional communication skills are essential if youare required to speak at conference, to present to a committee at the Scottish Parliament, to inspire yourvolunteers and make a success of a television or radio interview. This communications course is for thosewho act as the public face of their organisation.What will you learn?

• How to write and deliver an engaging speech• How to quickly get your message across and stay focused• How to use the four unwritten rules of natural persuasion to your advantage• How to manage a successful Q&A session• How to connect with your audience.

And who should attend?• Managers, directors and trustees - and anyone who has to speak on behalf of their organisation

COSTS: £125 M, £180 NMTrainer:Consultant trainer Bobby Livingston

RUNS TWICE:Friday 17th August 2012

or Monday 4th March 2013




New: Undertaking an Action Research Project

Action Research is a really useful way for voluntary organisations to pilot new initiatives whileproving the case for larger funding bids. This course enables participants to learn about thedifferent elements involved in doing action research. We will look at the design, delivery, tools andprocesses that make action research effective and the types of funding that tends to supportaction research initiatives. Duncan will also give out examples of successful action researchprojects that have influenced the agenda.

Wednesday13th February 2013


EffectiveManagem

ent/Leadership

Managing challenging situations

This course has been designed for managers, supervisors and team leaders. It is an interactive course thataims to develop the skills required to manage the challenges of people management. Typically, welook at strategies for managing the person who under-performs; managing emotions in highly-charged situations;giving feedback and direction; managing conflict in teams and asserting the right to manage with confidence.

RUNS TWICE:Thursday 16th August 2012

or Tuesday 15th January 2013


Developing future leadersThis is a combination of experiential and educational learning about the role of the Third sector ChiefOfficer. We will explore key areas of the role, as well as the skills and qualities of successful leaders,including:

• Leading organisational change – an imperative for every new leader• Leadership vs. Management. Where are the boundaries, and how do they relate for leaders?• Working with Boards• Self-leadership and ‘emotional intelligence’• Theories of leadership

Participants will have the opportunity to reflect on their own experience and identify key areas forprofessional development in preparation for becoming a future leader, creating an action plan to supporttheir development.

Thursday 4th October 2012

COSTS: £155 M, £205 NMTrainer: Consultant trainer Joette Thomas

New to managing

This course will help new managers and supervisors understand their role as first line managers, introduce anumber of key functions and tasks of first line managers, explore basic skills required, consider participant’smanagement styles and attitudes to management and allow them to begin planning for their own ongoingdevelopment needs.

RUNS TWICE:Monday 3rd September 2012

or Wednesday 5th December 2012

COSTS: £155 M, £205 NMTrainer: Consultant trainer Joette Thomas

Friday 28th September 2012Optimistic leadership:leading an optimistic organisationIt is said that good leaders remain optimistic in the face of the most difficult of circumstances. But whatdoes that mean? It is not about being unrealistically positive about every bad event. Rather, it is aboutbringing an optimistic lens to all our management, be it tough times or easy times. In this course we willdefine optimism and think of its practical applications in meetings, when dealing with others, managing, thethings that go wrong and preparing for the future. The course will have a mixture of theory and practice.

COSTS: £155 M, £205 NMTrainer: Consultant trainer Isobel MacNaughtan

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New: Having difficult conversations with staff

Managing people will inevitably lead to having to have difficult conversations with staff fromtime to time. The difficulties arise from the emotions involved, either in ourselves oranticipated in the other person. These can include anger, embarrassment, anxiety and fear.Typical scenarios may include

• How can I tell them that they talk too much when they are just being friendly?• How can I deal with their constant negativity?• How do I raise the issue of personal hygiene?• How can I get her to stop dithering and start making decisions?

This session will look at all these issues andmore, looking at effective approaches to dealing withthe emotions involved, building confidence to be able to tackle the issues appropriately and getthe results that you want. You will get the chance to practice these conversations in a supportiveand relaxed environment, getting feedback and suggestions from the tutor and colleagues.

Wednesday 19th September 2012

COSTS: £125 M, £180 NMTrainer: Linden Stables, GCVS

New: ManagingSickness AbsenceFrustrated by sickness absence levels? This session provides a structured approach todealing with long term and persistent short term absences, based on good practice and legalconsiderations. It is aimed at line managers / supervisors and committee members with astaffing remit.

Wednesday26th September 2012


New: Contracts of Employment – howto write them and how to change them

Employers should ensure that all employees are given written contracts of employment, butare often unsure of how to put these together or what kind to issue. Contracts, whetherverbal or written, are legally binding once agreed, so it is important to get them right. This halfday session looks at

• What should be in an employment contract?• Who must get a contract?• What is the difference between fixed term contracts and ongoing contracts?• How to change the contract

Tuesday 27th November 2012


What’s New in Employment Law?

Keeping up to date with employee rights and employers’ responsibilities is important, but canbe difficult due to the breadth and frequency of changes. This half day session, aimed atmanagers and Board members, will cover recent and forthcoming changes to employmentlaw coming through legislation and case law decisions. This session will focus on the areaswhich will have the most impact on employers in the sector on a day to day basis including:• The new Equality Act 2010 • Protection of Vulnerable Groups (Scotland) Act• The right to request time off for study or training • Changes to family-related leave• Holidays and sick pay

Wednesday 10th October 2012

COSTS: £65 M, £85 NMTrainer: Linden Stables, GCVS16

Half-day session: 9.30am - 12.30pm

Half-day session: 9.30am - 1.30pm





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Managing peopleThis course is endorsed by

Over five days you will explore the main aspects of managing people, fromthe essentials of employment law to key interpersonal skills. Participation on thiscourse is a must for the manager who wants to get the best from their team.

THIS IS A FIVE DAY COURSETuesday 30th October

Wednesday 31st OctoberTuesday 20th November

Wednesday 21st Novemberand Wednesday 12th December 2012

COSTS (five days): £900 M, £1100 NM

Trainer: Linden Stables, GCVS

Your opportunityto take part in ouracclaimed, ILM-endorsed,Managing People course.

. Feel more confident and empowered in managing staff.

. Improve your working environment and your employee relations.

. Create a positive working environment.

. Get the right person through fair, lawful and accountable selection processes.

. Look at performance management and review your own procedures and skills.

. Learn to manage people effectively and to help staff achieve their objectives.

. Examine different problem scenarios, and gain the confidence to deal with them.

. Explore the implementation of learning within a team.

ILM endorsedtrainingThe course is endorsed throughthe Institute of Leadership andManagement (ILM) and delegates willreceive the Institute of Leadership andManagement certificate.

Save on costs!The five days of ILM-endorsedtraining is delivered at £900 forour member organisations and£1100 for non GCVS members.

This is typically less than halfthe cost of similar training fromprivate organisations. AND, thistraining is eligible for a FlexibleTraining Opportunities grant ofup to half its cost!

Supporting andsupervising staffThis course covers the meaning, purpose and function of supervision, plus models andsystems for supervision, drawing up supervision contracts, styles of supervision, problems thatmay arise and the skills needed by a supervisor.

RUNS TWICE:Tuesday 2nd October 2012

or Wednesday 23rd January 2013

COSTS: £155 M, £205 NMTrainer: Linden Stables, GCVS17




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Developing Your OrganisationDeveloping your organisation is a constant process, andespecially important when the economy is stagnating.This programme provides you with expertly-facilitatedtime out to learn about organisational development.

We use a variety of learning tools, processes and organisational change theories in a series ofmodules and coaching sessions. And crucially, over the duration of the learning programme, you willactually work upon an organisational development initiative that is tailored to your own organisation’sneeds. By learning together with other organisations on the programme you will broaden your appliedworking knowledge about how change happens, as well as creating a network of peers who are sharingthe challenge. The programme takes five days, spread over three months. We start with a two-daymodule, followed by individual coaching sessions, then another two-day module, more coaching and afinal review day. To get the best from this programme, we encourage organisations to send twoparticipants at management / development worker level who can work together in implementingthe planned organisational change that comes out of this learning.

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Modules One and Two• Exploring the context • Conducting an organisational review • Stages of organisational development• Theories of organisational change • Shaping your change project, including supporting structures withinyour organisation • Using the service development cycle (Boston Matrix)

To be followed by individual coaching sessions of 1.5 hours for each organisation.

Modules Three and Four• Developing organisational culture • Mapping the immunity to change • ‘Wicked problems’ • Risk andInnovation • Understanding roles, power and authority in relation to change • Positioning your organisationFollowed by another individual coaching session of 1.5 hours for each organisation.

Day Five: Review dayAction Learning sets looking in more detail at the issues that have emerged.

Trainers: Consultant trainers Joette Thomas and Duncan Wallace

A FIVE DAY COURSE:Tuesday 18th September

Wednesday 19th SeptemberWednesday 10th OctoberThursday 11th October

and Wednesday 28th November 2012

Save on costs: This five-day course is priced at only £550 per place, or £1000 for twoplaces. This includes all materials, lunch and refreshments. And, thanks to a potential grant ofup to half the cost per attendee, the course could cost you only £500 for two places, whichequates to £50 a day for first-rate training.

Developing Project Management skills

A follow-up to our very popular introductory course (see above). You may know what needs to happen, buthow can you retain control and maintain authority for your projects? The day will include tips and techniquesfor mitigating the impact when things don't go to plan. You'll explore how to manage stakeholder relationshipsand expectations and learn how to develop a Critical PlanAnalysis.

RUNS TWICE:Tuesday 23rd October 2012

or Wednesday 20th February 2013

COSTS: £155 M, £205 NM

Introduction to Project Management

Project management is one of the best methods of managing an organisation in today’s environment of shortterm funding regimes. Used properly it maximises the organisation’s effectiveness using a complex mix of hardand soft management skills. This course will investigate the best method of planning, organising andcontrolling your project(s) and equip you with the necessary tools to manage effectively.

RUNS THREE TIMES:Tuesday 7th August 2012

or Tuesday 4th December 2012or Tuesday 19th March 2013

COSTS: £155 M, £205 NMTrainer: Consultant trainer Steve Brown

Trainer: Consultant trainer Steve Brown




New: Accepting changeand moving forwardThis programme is aimed at senior managers, line managers, project leaders and boards. As the ThirdSector moves to a more self-funding model - are you and your staff equipped to deal with the changes?And when change happens, do you as a manager know how to support employees effectively through thechange process in order to gain acceptance and move forward?

Every individual reacts differently to change. Some people reach acceptance very quickly and somepeople move between acceptance and resistance. This courses will equip you to understand:

• the process of change• how to manage yourself through change• how to coach and manage others through change• how to move forward, with buy-in and acceptance of the changes that have happened

COSTS: £125 M, £180 NMTrainer: Consultant trainer Louise Fury

RUNS TWICE:Friday 9th November 2012

or Wednesday 20th March 2013

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New: Sales Training forThird Sector organisationsYour organisation has to generate self-funding - but do you have the necessary sales skills to do so?In the Third Sector in particular, there are emotional and practical barriers to sales success. But these canbe overcome by learning about inspiring alternatives ways to achieve the results that you really want. Thefocus of this day-long course is on bringing the practical and the emotional sides of selling together, tohelp you and your staff improve your self-funding performance. By the end of the workshop you will beable to:

• Identify and remove your barriers to selling your organisation and its products• Understand how attitude affects sales performance - regardless of selling experience• Understand the logical sequence of the selling process and what personal skills you musthave to develop the sales opportunity• Bring together practical selling skills with an empowering attitude to achieve your sales goals.

Who Should Attend?Louise will work with you at your existing skills level, whether you are experienced in sales or completelynew to sales. Those people who are new to selling will learn the necessary skills for selling andunderstand how attitude affects sales success. Those with sales experience, will have their sellingskills refreshed and be able to reflect on their current attitude to selling.

COSTS: £125 M, £180 NMTrainer: Consultant trainer Louise Fury

RUNS TWICE:Monday 8th October 2012

or Monday 18th February 2013

New to GCVS: Consultant Trainer Louise Fury: Louise is a Postgraduate in Business and PersonalCoaching, accredited by the National Council of Psychotherapists. She has almost twenty years experience ofworking with social enterprise organisations, the wider Third Sector, the NHS and wider medical profession,and the leisure industry. Her focus is to combine her coaching and business skills to help clients to appreciateand fully access their own and their staffs’ potential. Specifically, she works to find performance blocks thatcan affect individuals, teams and whole organisations. She then helps you to indentify the beliefs that arefeeding limiting behaviours, and works with you to explore ways to break through to a heathier situation.

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New: Strategic and operations planning

This course aims to provide managers with the tools to enable them to develop effective forwardplans for their organisations. It is intended for new and aspiring managers, but also experiencedmanagers wishing to enhance or refresh their skills. Course objectives are:. To understand the difference between a strategic plan and an operational plan. To know the tools and resources that can be used when developing plans. To develop a strategic or operational plan for an element of their work. To be able to plan more effectively and realistically setting goals and action plans. To know how to present your plan

Tuesday11th December 2012





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Employability

New: Personal Barriers to employment:tackling the root causes

All too often the long term unemployed feel that the support and solutions available are not right forthem. This one day course considers how to work at an individual level to identify barriers toemployment, and how to address them in partnership with the client. It explores psychologicalissues which can affect engagement and confidence, and discusses and develops a structuredapproach to identifying individual characteristics and solutions. This programme is designed forprofessionals providing employment services including Welfare to Work providers in Glasgow and theWest of Scotland. Content includes:

RUNS TWICE:Wednesday 3rd October 2012

or Friday 1st March 2013

COSTS: £125 M, £180 NMTrainer: Consultant trainer John Kimmet

•The psychology of barriers. How individual self image and belief can produce uniquebarriers to engagement and progress• Understanding the human potential for growth – humanistic psychology• Understanding the hierarchy of motivation• Group case-studies and presentations• Understanding the importance of self efficacy and self esteem in tackling challenges• Effects on behavioural choices, personal motivation, thought patterns and responses,health behaviours

• Discussing the destiny idea and how to change the thinking of our customers• Group case studies and presentations

What are the desired outcomes? By the end of this course delegates should have a clearerunderstanding of the following issues:

• The psychological background to individuality• Individual cases require individual consideration• The pitfalls of a one-size-fits-all approach to case management• Correctly positioning clients in terms of their motivation and self-efficacy• Developing partnership approaches to case management

New: Experiential Learning: peer learning as aprocess of ownership and development

This new one-day programme is intended for professionals providing employment services, includingWelfare to Work providers, social service providers dealing with the learning and development needs ofdisadvantaged adults and providers of specialist services, refuge and support to vulnerable adults

We will explore how an individual’s existing knowledge and experience can be used as building blocksto self confidence and progression when developed in a peer environment. We will also look at howexperiential learning can be used as a platform for information sharing, sharing of ideas and developmentof common solutions by customers who share common challenges.

RUNS TWICE:Monday 3rd December 2012or Monday 25th March 2013

COSTS: £125 M, £180 NMTrainer: Consultant trainer John Kimmet

New to GCVS: John Kimmet. John set up Later Learning this year with a committment to improve thelives of disadvantaged adults through education and learning about the lives they lead and the challengesthey face. He is a Glaswegian, with a long career in business at senior management level and in thecommunity police service. He served with Mission Australia in Brisbane since 2006, working with longterm unemployed and disadvantaged adults. John leads on the delivery of Later Learning courses. Heholds an honours degree in Business and a Masters degree in Teaching Adults from the University ofGlasgow. See more atwww.laterlearning.org



A FIVE DAY COURSE:Wednesday 26th September 2012Wednesday 10th October 2012Wednesday 24th October 2012Wednesday 7th November 2102Wednesday 9th January 2013

(plus surgery days 21st Novemberand a further date tba)

Evaluating

Social Return On Investment

Develop your evaluation methodsSROI gives you the tools to tell your organisation’s storySocial Return On Investment (or SROI) is a new and very specific way of evaluating the impact and worth oforganisations. It uses monetary values to measure change in ways that are relevant to the people whobenefit or contribute to it. The GCVS SROI programme has gained a huge reputation over the past two years.It has been especially designed to lead participating organisations through a series of training workshops (alongwith homework and coaching) so that they can learn to apply SROI techniques to improve their own organisation.The pace and coaching in the programme is designed to be flexible to the needs of individual organisations.

. Understand SROI evaluation and how it works

. Be able to apply SROI principles and practices

. Learn how to use SROI processes

. Improve your organisation’s evaluation processes

. Identify ways to use SROI to measure key indicators

. Share strategies for capturing the story of change

. Apply monetary value in evaluation

For further information, or to make an initial expression of interest in taking part, email course [email protected]: 9.30am - 4.40pm (with surgery times to be advised)Trainers: Consultant trainers Simon Malzer and Isobel MacNaughtan

Back by popular demand

SAVE ON COSTSThe cost of this SROI programme, for two attendees is £1200. Thatcovers five days training and also a bespoke surgery session. Thecourse is eligible for The Flexible training opportunities grants, whichcould save you up to half this cost. We will be pleased to advise on howto apply at no commitment for the FTO grant .

New:Creating effective surveys and questionnairesWell-designed surveys and questionnaires are a cost effective research method to captureviews and opinions and, fortunately, good survey design skills can be learned fairly quickly.

This hands-on training session is ideal for individuals tasked with designing questionnaireswhether seeking to administer structured interviews, written surveys, email or online surveys. Itwill enable you to maximise your research efforts through:• Identifying clear goals for your survey before starting• Determining situations in which a survey will be effective• Recognising vague and misleading questions that will affect your results• Maximising response rates through your distribution methods• Targeting your survey audience better so you don’t waste your or their time• Coding your surveys to make interpretation quicker, easier and more accurate• Developing an action plan for analysis and reporting

Tuesday 19th February 2013

COSTS: £125 M, £180 NMTrainer: Mary Sinclair, GCVS

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Costing and Pricing your ServicesHow can you price your services without first of all knowing what a service costs? Third Sector organisationsare increasingly required to demonstrate their ability to cost and price their services in a manner that iseffective and realistic in order to provide boards and managers with accurate information with which tomake key strategic decisions.

This practical 1-day course demonstrates how to go about costing your services and having done that,what you need to consider in order to accurately price those services. In addition we examine financialratios and how you can apply them in your organisation.

Tuesday 6th November 2012

COSTS: £35 M, £50 NMTrainers: Roy Crosby and Alex Rooney of CEiS

What is Social Enterprise?

The term ‘social enterprise’ is widely used to describe enterprising third sector organisations but whatdoes it actually mean? To answer this, reference will be made to the wide diversity of social enterpriseorganisations currently operating in Scotland and the UK, the range of services and activities provided bythese organisations, and how social enterprises develop their income generation potential.

This half day course will also introduce the range of legal structures currently available for the Third Sectorand how these structures relate to social enterprises, including the traditional ones of Company Limited byGuarantee and Development Trusts, and the newer Community Interest Company (CIC), and ScottishCharitable Incorporated Company (SCIO) structures. The course will also cover issues around CharitableStatus, setting up a trading subsidiary, what is a Trustee, and roles and responsibilities for Directors.Where appropriate, references will be made about the social business reasons influencing such structuraldevelopments.

Friday 5th October 2012

COSTS: £35 M, £50 NMTrainer: John Black of CEiS

SocialEnterpriseTraining

www.ceis.org.uk

GCVS has teamed up with Community Enterprise in Scotland to bring you first-ratetraining designed to help Glasgow’s Third Scetor Social Enterprises to thrive and grow.

CEiS stands for Community Enterprise in Scotland and quite simply the organisation existsto provide training, support and financial support for social and community enterprises. For 28years, CEiS has managed loan funds, issued development grants and provided enterprisesupport. It also organises events and innovative employability programmes to help peopleback to work, and provides training such as that advertised on these pages.

Find out for yourself how CEiS can help your organisationCEiSMoorpark Court, 5 Dava StreetGlasgow G51 2JA

Email: [email protected]: 0141 425 2900

Social Enterprise training - by the experts!


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supporting enterprisesand communities

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Constructing a budget and adapting itfor your funding applicationBudgeting effectively is one of the cornerstones of any well-managed organisation. This practical andparticipative 1-day course is specifically designed to identify all the issues you need to consider whenconstructing an annual budget for your organisation.

A budget generally is made up of 2 separate components – Income and Expenditure and Cash Flow. Thiscourse demonstrates how they differ and highlights the importance of good cash management. Fundingapplications are increasingly more demanding with respect to the amount of financial information requiredto support applications. The latter part of the day demonstrates how to adapt your budget and periodicaccounts in order to reflect the effects a successful funding application has on your business in order toclearly show the benefits of the award.

Friday 7th September 2012

COSTS: £35 M, £50 NMTrainers: Roy Crosby and Alex Rooney of CEiS

Governance for Social Enterprise

Good governance of voluntary sector organisations has never been more important. This half-day courseis for Boards, Management Committees, Trustees and Senior Managers of voluntary sector organisationsand will explain what is governance, how governance relates to the Mission, Aims and Objectives of theorganisation and the fundamental principles of good governance.

Practical advice will be offered on how to improve the effectiveness of Boards, Management Committeesand Trustees, the role of senior managers in governance and their relationship with the Chairperson andhow governance relates to staff, volunteers and the whole organisation working effectively as a team.

Tuesday11th September 2012

COSTS: £35 M, £50 NMTrainer: John Black of CEiS

SocialEnterpriseTraining Just Enterprise - business support for YOU

Are you interested in starting a social enterprise or do you need assistance todevelop and grow your existing third sector organisation? Just Enterprisebusiness support, start-up, procurement and learning services are available to help.Supported by the Scottish Government, Just Enterprise assists EnterprisingThird Sector Organisations who show the greatest potential to grow anddevelop sustainably – that could be in terms of income, employment orcontracts secured.

CEiS manages the contract on behalf of the Scottish Government. The contractis managed and delivered by a consortium of the leading Enterprising ThirdSector Organisations across Scotland.

For information on leadership programmes, business development workshopsand the business support available for social entrepreneurs and EnterprisingThird Sector Organisations, visit the Just Enterprise website:


www.justenterprise.org.uk

or call us on 0141 425 2939FTO EligibleSkillsDevelopmentScotland



Voluntary Sector organisations must be responsive to the needs of their service users and staff in order tocomply with equalities law, but with such a wide range of needs, how can we plan ahead to meet ourresponsibilities? This course looks at a wide range of accessibility issues – physical, social, communicationand cultural. It offers an introduction to basic equalities concepts, access auditing and the legal basisbehind the need for accessibility. It provides plenty of examples of accessibility issues in employment andservice provision, as well as opportunities to share your own experiences with voluntary sector colleagues.

Introduction to accessibility Thursday25th October 2012

10.30am - 4.30pm

Trainer: Carol Young, CRER COSTS: £65 M, £85 NM

Equalities monitoring is an essential tool for mainstreaming equality and diversity. It’s also anincreasingly important element of funding requirements. This one day introduction to equalitiesmonitoring guides you through the process with best practice examples, ideas on how to use theinformation you collect and practical tips for implementing successful monitoring systems. Issuescovered include: planning, designing and introducing equalities monitoring; protected characteristicsunder the Equality Act 2010; how to maximise response rates; how to use the information collected;compliance with data protection legislation.

Introduction to Equalitiesmonitoring

Thursday13th September 2012

10.30am - 4.30pm


The law on discrimination in employment has developed considerably with the introduction of theEqualities Act 2010, and there are more reasons than ever to follow best practice on equality for staff.This course provides practical tips and explanations to help your organisation meet its legal and ethicalresponsibilities. Issues covered include recruitment, monitoring and dignity at work. It also examinesissues around equality in volunteering. This course is designed to enable organisations to share theirknowledge and experiences, look at how the law works in practice and learn more about some of thetrickier elements of employment equality practice.

Equality in employment Thursday29th November 2012

10.30am - 4.30pm


Our Equalities courses are delivered in partnership with the Coalition forRacial Equality and Rights (CRER). Formerly known as Glasgow Anti RacistAlliance CRER is focused on helping eliminate racial discrimination andharassment, and promoting racial justice across Scotland.

Equalities

GCVS and CRER are able to deliver these Equalities courses at a subsidised rate, thanks to thefinancial support given to our calendar by GCC Integrated Grant Fund – approved by Glasgow CPP.

COSTS: £65 M, £85 NM

The Equality Act 2010:what do we need to know?Britain’s new Equality Act became law in October 2010. It brings together nine separate pieces oflegislation into one single Act, replacing previous legislation such as the Race Relations Act 1976and the Disability Discrimination Act 1995. It is vital that voluntary organisations understand the newlegislation and this day-long course is the perfect place to gain the core knowledge that yourorganisation needs. We will explore the main areas covered by the Act, including age, disability,gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnershipand pregnancy and maternity, looking at what has changed and what is new. And we will exploreways to help you make your workplace a fair environment compliant with the law, including positiveaction in the workplace.

Trainer: Carol Young, CRER

Thursday30th August 201210.30am - 4.30pm

www.crer.org.uk

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New:Facilitating Action Learning Sets

Action Learning Sets are an effective way of building a learning culture within organisations or acrossprojects. This one day course will enable you to learn how to set up Action Learning Sets for differentsettings and purposes, and give you time to practice the skills of facilitating Action Learning Sets. Eachparticipant will receive a copy of Duncan’s recent publication, Using Action Learning in Your Organisation.

Monday 26th November 2012


Facilitation/trainingskills/coaching

skills Training for trainers

On this course participants learn how to put together training courses and workshops by examining therole of the trainer and looking particularly at the knowledge, skills and qualities of a trainer. Participantswill also look at planning and preparing training sessions/courses. This course is ideal for those new tothe training role, or those who are interested in training and can provide underpinning knowledge for theLearning and Development SVQ Level 3.

A TWO DAY COURSE:Tuesday 13th November 2012

and Thursday 15th November 2012

New: Coaching for Improved Performance: acoaching approach for managers and leadersCoaching for Improved Performance based on theStephen Covey principle, “seek first to understandand then to be understood”

RUNS TWICE:Monday 29th October 2012

or Friday 22nd February 2013

COSTS: £260 M, £345 NMTrainer: Ruth Farquharson, GCVS

COSTS: £125 M, £180 NMTrainer: Consultant Trainers Acorn Principle First

Facilitation skillsOn this course participants will have an opportunity to increase their understanding of the use offacilitation within a group environment and to develop skills in facilitating. Participants will explore the roleof the facilitator and facilitation models. Participants will also learn handy tips that help facilitating groupsthinking and will look at how group dynamics affect the purpose and outcome of joint working.

Tuesday 18th September 2012

COSTS: £125 M, £180 NMTrainer: Ruth Farquharson, GCVS

10.00am – 4.00pm both days

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This one-day programme is intended to equip you with enhanced skills to support your effectiveness as amanager. It looks at the skills, tools and techniques needed to apply a coaching approach to your day today practice. You will be able to use coaching techniques in meetings, conversations and begin to establishan active coaching culture within the organisation. The programme will assist you in determining how satisfiedyou are with various aspects of your work performance and will provide an opportunity to design a plan ofaction to address specific areas of performance with which you are less satisfied. By developing and usinga coaching approach to management and leadership, you can make immediate and lasting changes inyour day to day practice. The training day will equip you with:. A basic understanding of what coaching is and how it can be applied effectively in a work place setting;. Increased self awareness and a working knowledge of the underlying principles and benefits of using acoaching approach in their current role;. A basis to develop core coaching skills and the knowledge and understanding to apply in day to dayworking practice for improved results.. Tools, tips and techniques for getting the best out of self and others.

Participants will receive a pre-course preparatory task to enable them to start the thinking process andprepare themselves for the training day. This training is delivered to the standards and ethics outlined bythe Association for Coaching competency framework.





Risk assessment

An essential course aimed at people whohave to consider risks not only to themselves but to others as part of their work. At the end ofthe course you will be able to identify, minimise and record risks in the workplace.

RUNS TWICE:Wednesday 5th September 2012or Wednesday 16th January 2013

COSTS: £65 M, £85 NMTrainer: Jacqui Tough, GCVS


9.00am – 5.00pm

NaRS Emergency First Aid at Work

A six hour course providing knowledge on how to act as an appointed person to take charge ofthe first aid arrangements, including looking after first aid equipment and facilities and callingthe Emergency Services when required. From October 2009 HSE will approve this as a firstaider qualification.

Wednesday7th November 2012

Trainer: Jacqui Tough, GCVS

REHIS Elementary Certificate in Health & Safety

A one-day course certified by the Royal Environmental Health Institute of Scotlandproviding basic health and safety awareness for all levels of staff. This nationallyrecognised certificate requires successful completion of a short multiple-choiceexamination at the end of the course. Individual participants are welcome as areblock-bookings from organisations who wish to utilise the course as part of aninduction programme.

RUNS TWICE:Wednesday 24th October 2012or Wednesday 6th March 2013

COSTS: £80 M, £100 NM

COSTS: £130 M, £180 NMincludes cost of NaRS booklet

Trainer: Jacqui Tough, GCVS

Stayingsafeintheworkplace

NaRS First Aid at Work

The Health and Safety (First-Aid) Regulations 1981 require employers toprovide adequate and appropriate equipment, facilities and personnel toensure their employees receive immediate attention if they are injured ortaken ill at work.

This 18-hour course (revalidations 12 hours) meets the requirements forthe purposes of the Act. On completion of the training, candidates will beable to provide, recognise and administer first aid to a casualty. This levelof competence is assessed during an end of course examination, held byan external assessor.

THIS IS A THREE-DAY COURSE:Wednesday 3rd October 2012,Thursday 4th October 2012

and Thursday 11th October 2012

COSTS: £210 M, £230 NMTrainer: Jacqui Tough, GCVS

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Stayingsafeintheworkplace

Disengagement and PhysicalIntervention in theworkplaceThis qualification is designed to provide basic training for those faced with low-level challenging behaviourup to restrictive techniques for those who may encounter higher-level challenging, aggressive or violentbehaviour. The course comprises four units comprising of two Core Units and two Specialist Units.To successfully pass the course a learner must pass the two Core Units and one of the Specialist Units.Core Unit One: Law and Risks of Physical InterventionCore Unit Two:Working with Children and Vulnerable AdultsSpecialist Unit One: Non-restrictive Methods of Disengagement and Physical InterventionSpecialist Unit Two: Restrictive Methods of Physical Intervention

Candidates who register for the Disengagement and Physical Intervention Skills must have the physicalcapability to be able to undertake physical skills training.

Need safety training for some or all of your staff?Would you like to have safety training delivered to a group of your staff, at a date that is convenientto you? GCVS will be happy to discuss a tailored package that includes a room hire at theAlbany Centre, refreshments and lunch. We can accommodate 12 staff at any one course, whichwould make the unit cost around £60 per staff member. And we can help you to access the SkillsDevelopment Scotland Flexible Training Opportunities grant - which could save you up to half ofthe total bill.

Contact: [email protected] to talk about this offer at no obligation.Tel: 0141 332 2444

BTEC Level 2 Award inBreakaway and Self DefenceFor staff at risk of physical assault whilst at work. Ideal for lone workers.

The aim of this course is to instruct people in simple yet effective breakaway (disengagement) andself-defence skills to enable them to protect themselves when faced with the risk of physical violence ina situation of serious and imminent threat to their personal safety.

It is examined at the end of the day, and candidates who pass receive a BTEC Level 2 Intermediate Awardin Breakaway and Self-Defence Certificate. To achieve a successful pass learners will be expected to:• Understand the Law in relation to the use of physical force for personal defence of self and others;• Demonstrate the appropriate and effective physical skills for the purpose of breaking away and defendingagainst a violent assault.

Candidates must have the physical capability to be able to undertake physical skills training.

COSTS: £125 M, £180 NM

COSTS: £125 M, £180 NMTrainer: Steven Morrison, Pro Active Training

Trainer: Steven Morrison, Pro Active Training

NewPersonal safety in the workplace

In response to requests from our members, GCVS is hosting two new courses in physicalsafety techniques. These are especially tailored to meet the needs of staff who mayoccasionally have to defuse someone else’s agression, or even have to defendthemselves against harm. The courses are delivered in conjunction with industry leadersPro Active Safety Training.

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RUNS TWICE:Friday 14th September 2012

or Tuesday 5th February 2013

RUNS TWICE:Friday 12th October 2012

or Tuesday 12th March 2013



Enhance the support that you provide through increased mental health awareness. Courseparticipants will be able to better support service users and people in their community in generalwho are experiencing mental health difficulties. The course features:. Information on common mental health issues: stress, anxiety and depression and lesscommon conditions such as schizophrenia and bipolar disorder. The opportunity to identify their own learning needs and issues they identify when liaising withthe public/service users who have experience of a mental health problem. Information on, and an exploration of, challenges individuals with a mental health problem mayface and interventions which can support individuals to overcome these challenges. Participants will be provided opportunities to explore their own practice and how they can usethe workshop learning. Participants will have greater awareness of agencies to signpost onto where this is required

RUNS TWICE:Friday 26th October 2012

or Thursday 21st February 2013

COSTS: £125 M, £180 NMTrainer: Hilda Campbell of COPE

New: Enhancing support throughincreased mental health awareness

GCVS is delighted to present this new course, in partnership with COPEScotland. The aim of COPE Scotland is to find new and better ways topromote mental wellbeing and resilience. To enable people and familiesto acquire the skills and knowledge to overcome or manage the challengesof life that can lead to mental distress and mental illness if not addressed.

MentalHealth

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Introduction to Sage Line 50

This is for those who are new to using Sage Line 50 or are considering purchasing it. The courseis a basic introduction and covers topics such as setting program defaults, setting up customerand supplier accounts, inputting opening balances, customising the nominal ledger, producing thetrial balance, processing credit and cash transactions, producing various reports etc.The course will also take a brief look at financial and management information that can beproduced by Sage and discuss more advanced features that future courses may cover.

RUNS TWICE:Friday 24th August 2012

or Monday 21st January 2013

COSTS: £125 M, £180 NMTrainer: Consultant trainer Brett Nicholls

Intermediate Sage Line 50

Building on the Introduction to Sage course delegates will learn how to use VAT principles togenerate VAT returns, produce bank reconciliations and produce a variety of reports such asbudget reports and profit and loss accounts to aid management reporting.

RUNS TWICE:Monday 10th September 2012or Monday 25th February 2013

COSTS: £125 M, £180 NMTrainer: Consultant trainer Brett Nicholls

Accounting




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Social Media for Social Good - TWOBack by popular demand: a day of expert talks and workshops to help charities, voluntary and community groups andsocial enterprises get the most out of Social Media.

Social Media has transformed the ways that we campaign, raise funds, sell ourselves, recruit, and generally raiseawareness. Online services like Facebook and Twitter are becoming essential tools to help large and smallorganisations connect with their service users and stakeholders.

This special one-day event from GCVS uses a mix of practical workshops and inspirational talks to look atsome of the main elements of Social Media, and its uses, in a community and voluntary sector context. The event issuitable for charities, community groups, social enterprises and other third sector organisations as well as publicor private organisations looking to connect with the sector.

GCVS EssentialsThings you need to know to grow

Upcoming learningevents from GCVS

For a vast range of Christmas cards and giftsfrom 55 of your favourite Scottish charities.

The Annual CharitiesChristmas Fayre

This popular annual event is open to all members ofthe public. So come along on 14th November to takecare of some of your Christmas shopping needs andsupport the great work of Glasgow’s local charities.

Free Entry! And no booking needed - just turn up

Glasgow City Chambers10am - 4pm

Wednesday14th November, 2012

Thursday 22nd November 2012

Meet the FundersThis event will use a mix of expert speakers, workshops on various aspects of funding and one-to-oneconsultancy advice. There will also be a marketplace of up to twelve of the major funders, where you cantalk about your own organisation or project and find out how best to officially approach them for funding orother help.

COSTS: £110 + VAT for one delegate £200 + VAT for twothe 20% GCVS member discount applies

COSTS: £70 + VAT for one delegate £130 + VAT for twothe 20% GCVS member discount applies

Thursday 18th October 2012



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GCVS EssentialsThings you need to know to grow

There has never been a more dynamic time to be working with or in communities. The economic climate, risingunemployment, welfare changes, cuts and changing priorities have created a cauldron of change that is impacting onboth workers and the people they work with. However adverse situations can bring out the best in people. Confident,knowledgeable and skilled workers are more needed than ever. How can you support and empower people incommunities to rise to the current challenges and opportunities? This two day programme will

• Examine the current national and local context and how it impacts on you• Support you to identify how you could better support people• Explore where your strengths and learning needs lie• Share learning tools and skills tostrengthen your effectiveness• Enable you think about your work and future positively

The course will be of benefit to people working in a number of different community and regeneration settings, particularlythose who feel disconnected from other workers.

Signs of the Times A TWO DAY COURSE:Monday 12th November 2012

and Monday 19th November 2012

Trainers: Consultant Trainer Steve Brown and GCVS Senior Manager Helen Scammell

GCVS is currently looking for subsidy-funding for this learning. Please make your expression ofinterest in order to reserve places, and we will contact you in due course.

This event is FREE .Please be committed to attending if you book spaces.Non-attendance costs other organisations the chance to attend.

A two day training course to supportpeople working with and in communities

Upcoming learning events from GCVS

Future MattersTake your organisation forward in difficult times!We are all coping with the financial downturn and communities in crisis. We have to deal with cuts or, at best, stand-stillgrant funding. Tight contracts are bringing change on a scale that few of us have experienced before. And it feels likewe are running just to stand still.

But DON’T underestimate the importance of stopping and taking time out to think and plan!Organisations that know and plan for the worst and work to understand their value and worth, that are focussed onwhat is important to them and their communities, will be in a much stronger position to navigate the financial storms -and survive fit and strong and able to respond to the new world.

This programme has been designed to help your organisation’s management understand what the future holds. It willprovide you with information, help you understand and use tried-and-tested organisational planning tools - but probablyjust as importantly give you a space to think and plan. Over the two days we will also explore different models, casestudies ideas and options around organisational transformation. The two-day programme is aimed at seniormanagers, project leaders and boards and will be a mixture of learning, work and space to think - so ideallyyou will come in pairs or small groups from your organisation.Trainers: Consultant Trainer John Ithell and GCVS Senior Manager Helen Scammell

A TWO DAY COURSE:Early 2013 - date tbc

A HALF DAY SESSIONEarly 2013 - date tbcAnalysis or Paralysis

In a fast changing operating environment it is important for organisations to be aware of the impact of externalissues and ensure that they are capable of responding positively and proactively to change. Analysis of internal andexternal issues is vital to future sustainability by avoiding paralysis (caught in the headlights) at a crucial time. This halfday will provide you with thinking space and an opportunity to explore driving and restraining forces and planning yourresponse by working through Force Field analysis with consultancy support. The aim is to ensure you leave thesession with confidence that you have carried out a detailed analysis and you have a plan to develop your organisation.

Trainers: Consultant Trainer John Ithell and GCVS Senior Manager Helen Scammell

This event is FREE.Please be committed to attending if you book spaces.Non-attendance costs other organisations the chance to attend.

Working with clients who feel vulnerable and all alone? Look out for the upcoming

Swapping Shoes ProgrammeGCVS will be working with teaching consultancy Later Learning over the coming year to help them deliver sessionsof their innovative Swapping Shoes programme. The sessions are intended for clients of voluntary and communityorganisations and will be very competitively priced.

What is Swapping Shoes?Swapping Shoes is a unique adult learning experience which brings together groups of adults with common experiencesand challenges. This programme provides an opportunity for them to look into the lives of others who face similarsituations and challenges. Attendees are encouraged to use the knowledge and learning they already have to discussand develop ways to make things better.

The aim is to create a comfortable environment for the customer, where they are more likely to engage in, and sharecommon experiences with others who are participating. Swapping Shoes will explore:

Swapping Shoes sessions are designed for people facing common challenges, who can help each other. This may be

Adult learners are pre-screened though interview, to assess compatibility with the wider group. The adult learningoutcomes are explained and it is made clear what is expected of participants and that their agreement to engage is required.

Look out for GCVS publicity on upcoming individual Swapping Shoes sessions. Meantime, if you would like to expressinterest in your clients taking part, contact Tel: John Kimmet on 07817183757 Email: [email protected]

. What they believe currently in terms of their common situation, what they hope for in terms of the future

. What each thinks are their strengths in their current situation

. Where they think the need to improve and find new solutions

. What they think they can pass on from their experiences which could benefit others in the same situation.

. Family domestic carers who look after dependent family members

. People who are suddenly unemployed in later life

. People who find themselves in places of refuge and safety

. Those recovering from alcohol or drugs dependency, sometimes linked to abusive relationships

. Recent school leavers who have underachieved and need guidance and direction

. Recently divorced or widowed older people, who need to rediscover their independence

. Older people in the community who are experiencing loneliness, isolation and lack of information.

All GCVS Essentials take place at the Albany Learning and Conference Centre.

COSTS: £38+VAT for one delegate £64 + VAT for two:the 20% GCVS member discount applies

Thursday 6th December 201210.00am – 12 noon

Workplace Pensions Reform Briefing

Be Prepared! Workplace Pensions Reform has startedThis year sees the introduction and rollout of major new laws on workplace pensions that will affect everyorganisation that employs staff. All sizes of workplace will be covered by 2017.

All employers will have to• Assess their workforce• Register with the Pensions Regulator• Automatically enrol certain staff into a pension scheme and make employer contributions• Provide information and keep records

There may be significant cost implications for some employers that currently make no pension contributions. This briefingwill give an overview of what employers need to do to get ready for and comply with the new law. Don’t miss thisopportunity to get a head start on understanding what this new law will mean for your organisation.

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The GCVS OrganisationalDevelopment Service has beenset up specifically to meet theneeds of voluntary andcommunity organisations.

For the cost of just a few hours consultancy,the GCVS Organisational DevelopmentService will provide an expert who can saveyou worry, hassle and desk-time.

Bespoke consultancy to saveyou worry, hassle and desk-time

OrganisationalDevelopmentService

The GCVS

Talk to us today to find out how our SCIO and Funding and GrantFinding services can help youOrganisational Development ServiceGlasgow Council for the Voluntary Sector11 Queens Crescent, Glasgow G4 9AS

EMAIL: [email protected]@gcvs.org.uk

Tel: 0141 332 2444

GCVS has over thirty years experience of helping voluntary and community organisations to grow. Our funding expertshave worked with hundreds of groups, large and small, to help them to source the funding that they need to survive andto grow. Our new Funding and Grant Finding service could potentially save you precious days that can be going intoservice delivery - and find funding streams that you were not even aware of. The service includes:

Bespoke Funding and Grant Finding Service

A comprehensive funding search – including government funding, lottery, trusts and local grants.

A list of all the suitable / appropriate funders that are worth approaching for your own needs.

Top tips for developing your specific application. Nine out of ten applications fail at the first hurdle. We can help.

Tips from our expert on taking a strategic approach to funding.

A full review of your applications before you send them.

Our bespoke Funding and Grant Finding service is available for £300. The service could save you five times thatamount, in terms of the effort you put into finding potential funders– and in completing application forms thatare simply a waste of your time, either because they are the wrong funders for you, the fund is hopelesslyoversubscribed, or because your application wasn’t as good as it might have been.

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The Scottish Charitable Incorporated Organisation (SCIO) is a new legal form for registered Scottish charities.It was developed to reduce the burden on charities who wish to incorporate. More and more charities areconverting to a SCIO. Although registering or converting to a SCIO is free, the process can be both daunting andtime-consuming for many organisations. The GCVS Organisational Development Service team has specialistknowledge of SCIO inceptions and conversions, and can make the process easy for you!

For the cost of a few hours consultancy, we will work with you to make your SCIO Registration or SCIOConversion as quick and hassle-free as possible.

New SCIO Registrations and SCIO Conversions

SCIO registration and conversion services are available elsewhere – but typically at up to double the GCVScharge, and some professional agencies charge up to £2000. The GCVS charges are:SCIO First Registration £250 and SCIO Conversions from £370

gcvs training calendar aug 2012

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