Matthew P. Hartzog761 Poplar Court • Oswego, IL 60543

630 554 3588 hmatthartzog@hotmail.com July 10, 2013

I have been a key contributor to successful ventures and have the experience, drive, and knowledge to make them successful initially and sustaining for the long term. I have built a successful career in high profile, complex projects with respected national vendors.

YOUR NEEDS MY QUALIFICATIONS Relationship Management/Client Service Maintained strong working relationships with

clients that fostered superior customer service. Achieved Net Promoter Scores of 88% and 73% Employee Engagement.

Institutionalize processes Developed standard procedures and best practices to facilitate implementation and deployment enabling efficient status reporting.

Cross functional agility Ability to work as an integral member of a team working towards the accomplishment of company goals as exemplified by my leadership & participation in executive & operations leadership teams

Strategy Development/Execution Developed & led the execution of the deployment plan. A new kiosk was delivered 24/7/365 reducing project timelines by 50%. Improved uptime by 10% & decreased spending 14%.

Leadership Experience leading the professional development of a staff of 100 (union, non-union & management) Established programs to support positive performance.

Creative, focused, and results oriented I offer your company a dedicated resource with a tireless work ethic. It is my goal to deliver outstanding service to my customers. I look forward to personally reviewing my credentials with you at your earliest convenience.

Best-

Matt Hartzog