general user's manual - cdn.ltvdns.com · summary introduction summary technical and...

GeneralUser's Manual

ELECTRONIC SAFE FOR HOTELS

SERIES MD281 / MD361 / MD381 /MD406 / MD491

ENGLISH

Introduction

Thank you for choosing this product. In choosing this Dometic Safe, you have madean excellent choice.

This manual has been developed for the user to enable you to install and use yournew electronic safe.

We suggest you read it carefully and keep it in case you need to consult it in thefuture.

Summary

Introduction

Summary

Technical and mechanical features

Basic functions for guests

Problems and solutions

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Advanced functions for the hotel

1.1 - Identifying which model

1.2 - Mechanical features

1.3 - Electronic features

1.4 - Installation

1.5 - Mounting features

1.6 - Changing and inserting the batteries

1.7 - Checking the battery level

2.1 - Keypad and display

2.2 - Closing the safe

2.3 - Opening the safe

2.4 - Security blocking

3.1 - Factory master code

3.2 - Opening the safe using the master code.

3.3 - Changing the master code

3.4 - Emergency opening key

3.5 - Remote emergency opening system R.E.O.S. using WEB (optional)

3.5.1 - Factory R.E.O.S code

3.5.2 - Changing the R.E.O.S code

3.5.3 - Opening the safe using the R.E.O.S code

3.6 - Checking the audit trail.

3.7 - Reading the iAudit on the WEB

3.8 - Safe activation system (option)

4.1 - Display messages

4.2 - Problems that might arise and their solution.

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The message then appearson the display, which means the safehas been closed correctly.

Summary

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Basic functions for guests22.2 Closing the safe

To close the safe, you need to:

1. Key in the 4 digits of the guest code

2. Press the key

3. Close the door and press the

NB:

2.2 Opening the safe

Guest Code

Guest Code

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This manual has been designed to help you to use the safe and to get to know whatfunctions are available.

1) Immediately after each title you will find an explanation of how that function works.

2) For ease of understanding, after the description of each function there is an illustration todemonstrate how it works.

3) In the columns at the side, you will find some very useful explanatory notes

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key

If an incorrect key ispressed whilst

inputting the code, it isalways possible to

cancel it by pressingthe key

Note:If you have forgotten

the guest code, thesafe can always be

opened using themaster code.

To open the safe, simply key in theguest code.

1. Key in the guest code; the numberskeyed in will appear on the display.

2. Once the guest code has beenkeyed in, the message willappear on the display.

Technical and mechanical features 11.1 Identifying which model.

Model serial No. product No.

1.2 Mechanical features:

Mounting holes

High security soldered hinges

Battery compartment

Steel bolts

MOD. Nº

PROD. Nº

SER. Nº

Made in EU

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All Dometic safes have an identification plaque where the product number, model and serialnumber are displayed.These details will be useful if you need to contact our Customer Services Departmentand/or our Technical Department, to help us to offer you a better service.

Materials:

Mechanisms:

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Laser-cut door and frame, 5 mmthick

High security soldered hinges

Monoblock mechanical constructionsystem

2 solid steel 18 mm-diameter bolts

Anti-rust coating and finished withtextured liquid paint.

I n d e p e n d e n t m e c h a n i c a lemergency opening system.

ADA compliant keypad with Braillereferences for the non-sighted.

High luminosity 6-digit display.

Completely automated opening andclosing using motor reducer.

Holes at the base and rear formounting the safe

Optionally available, mounting kit forattaching to furniture

6 digit high-luminositydisplay

2 steel 18 mm-diameter bolts

Laser-cut doorand frame

Mechanical emergencyopening system

Keypad withBraille references

Fully automatic openingand closing with motor

reducer

1.3 Electronic features:

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1.4 Installation

Technical and mechanical features

Battery compartment

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Feed:

Environmental Conditions:

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Type of battery (included), 4 alkaline,AAorLR6, 1.5 V batteries

Automatic low battery detection

Electric transformer (optional)

Working temperature: 0 / 45

Storage temperature -20 / 60

Relative humidity (without condensation0% / 90% RH)

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The safe should be installed only by qualifiedpersonnel. For correct functioning, pleasefollow these instructions carefully. If anydamage should occur during unpacking, theDometic after-sales department should becontacted

The safe should beinstalled on a flat, even surface. Do not install iton a sloping or unstable surface.

Do not install the safe nearsources of heat such as radiators, heaters ornear to devices that might generate heat. Avoidareas where the temperature is 0º or above 45º.

Do not install the safenear sinks, washbasins, swimming pools, etc.Avoid pouring liquids on the safe. Do not installin places with a relative humidity withoutcondensation of more than 90% RH.

In the followinginstances damp might penetrate owing tocondensation:- If the safe is moved from a cold to a warmenvironment.- If the safe is used in a particularly damp room

If damp should occur through condensation,the safe might not work correctly. In such anevent, do not use the safe for several hours andthen try again.

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Installation surface:

Temperature:

Water and damp.

Damp Condensation:

1.5 Features for mounting safe

Model 281 361 381 406 491

H 82.5 95 95 95 95

L1 35 75 85 97.5 140

L2 210 210 210 210 210

Mesurements in m/m

Rear holes

Model 281 361 381 406 491

L1 35 75 85 97.5 140

L2 210 210 210 210 210

L3 - - - 378 463

L4 - - - 13.5 13.5

P 117.5 205 225 175 185

Base Holes

Rear Mounting Base Mounting

Technical and Mechanical features 1

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Mesurements in m/m

Mounting plate(optional)

Mounting plate(optional)

Should it be considered necessary, the battery level can be checked at any time by pressing

The present level of the batteries will appear on the display.

1.6 – Cómo cambiar / colocar las pilas.

NOTE

1.7 Battery level check

According to the level shown, we recommend that

LEVEL BATTERY CONDITION

Between 6.0 and 4.9 O.K.

Between 4.8 and 4.5 We recommend changing them

Equal to or less than 4.4 Change them

Cover

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1.6 Changing / inserting the batteries

1 Technical and Mechanical features

NB : RESPECT THE ENVIRONMENT,DISPOSE OF USED BATTERIES IN ASUITABLE CONTAINER.

Note: When the batteries need changingthe safe will give a warning with the message

which will appear on the display andwill give off a sound signal which will not allowthe safe to be closed until the batteries havebeen changed.

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Use only AA / LR6 1.5 VALKALINE batteriesChange all batteries in the safeat the same time.Avoid using different types ofbatteries or batteries of adifferent quality or different use-by date in any one safe.

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1. Unscrew the screws that hold theinside covers.

2. Remove the battery holder andtake out the batteries (if changingthem).

3. Insert the new batteries, makingsure that the polarity is inaccordance with the instructionson the receptacle.

4. Check that the safe is workingproperly by pressing any key.

5. Replace the inside cover.

Basic functions for guests

2.1 Keypad and display

8.8.8.8

Alphanumeric keys

Example:

Luminous display

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2This chapter contains all the basic functions for guests to be able to open and close the safe

NB: Whilst the display isflickering, the mechanicalpart of the safe is working andit is not possible to enter newinformation.

Only numbers can be input into thesafes. However, to make it easy toremember the code entered, thenumbers can be related to thecorresponding letters on each key.

: The guest code 3552corresponds to the letters GOOD.Example

The instructions for openingand closing the safe are presentedgraphically on the door.

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The safe's keypad has 10 alpha-numeric keys from 0 to 9 and the keys. and which are used toprogramme the guest code.

This is a confirmation key, it isused to confirm the code thatthe guest has programmedinto the safe.

This key has 2 functions

To close the safe when thecode has already been input.

T o c a n c e l t h eprogramming process.

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2.2 Closing the safe

Basic functions for guests.

2.3 Opening the safe

2.4 Security blocking

Guest code

Guest code

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2NB: If an incorrect key ispressed whilst keying in thecode, it is always possiblecancel it by pressing the key

NB: If the guest code hasbeen forgotten, the safe canalways be opened using themaster code.

To close the safe it is necessary

1. To enter the 4-digit guest code.

2. Press the key.

3. Close the door and press thekey

Alter finishing this operation, themessage will appear in thedisplay, which means that it hasclosed correctly.

To open the safe, simply key in theguest code.

1.Key in the guest code. The numberskeyed in will appear on the display.

2. Once the guest code has been keyedin the message will appear in thedisplay.

Note: If the safe is blockedand it is necessary to open it,the emergency key can beused.

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The safes are protected so that they cannot be opened by malicious persons.

SAFE BLOCKSAFTER 5 INCORRECT CODES HAVE BEEN ENTERED: Safe blocks for 6minutes; this starts after 5 consecutive incorrect attempts. Each error is indicated on thedisplay with an message. After 5 incorrect attempts, the safe blocks. If an attempt ismade to press any key, the message appears in the display

: After 6 minutes, the safe will automatically unblock.Note

3.1 Factory master code

3.2 Opening the safe using the master code

Master code

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3This chapter contains the safe's advanced function, which can only be used by the hotelmanagement. These functions are used for carrying out all operations, for example: arecord of operations for audit monitoring (optional), opening with the master codes, etc.

Note: If there is too long adelay when the digits arebeing keyed in, the displaywill turn off and it will benecessary to start again frompoint 1.

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1. Press the key

2. Key in the master code

3. Press the key. The display willshow the message

4. The safe will open automatically in10 seconds.

Advanced functions for thehotel management.

CAREFUL: If the master code is forgotten, nobody, not even Dometic, can recoverit, so we most strongly recommend that the code be handled CORRECTLYAND SAFELY.

All Dometic safes have a master code which has been previously programmed at thefactory. This code is known as the FACTORY MASTER CODE.

The factory master code is

As with the emergency key, the master code enables the safe to be accessed without usingthe guest code.

The master code will be particularly useful to you when guests leaving the hotel have left thesafe door shut or when guests have forgotten their code.

For your security, we most strongly recommend that you change the factorymaster code for your own code. (See point 3.3 for how to change the master code).

NOTE:

3.3 Changing the master code

Factory master code

Current master code New master code

Master code

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For your security, we stronglyrecommend that you change thefactory master code for your owncode. We suggest that you make anote of the new master code whenyou have programmed it in and that itis kept in a safe place.

Note: If there is a delay ofmore than 8 secondsbetween operations, theoperation will be aborted andthe message willappear on the display. If thisoccur, the process to changethe master code will need tobe started again

1. With the safe CLOSED, key in thecurrent master code which is recordedin the memory. The display will showthe message

2. You have 8 seconds to key in thenew 6-digit master code. The displaywill show the message

3. You have 8 seconds to key in thenew 6-digit master code again. Asound signal will confirm that it hasbeen recorded correctly.

4. Key in the new master code and,after 10 seconds, check that the safewill open.

Note: If the factory mastercode is forgotten, it is notpossible to programme in anew one without knowing theprevious one.

Note: the master code canonly be changed with thesafe closed.


New master code

3.4 Emergency opening key

New gest code

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The safes are equipped with a mechanicalsecurity lock to open the safe in case ofemergency.In this way, it is always possible to open thesafe, even if the electronic circuit isdamaged. However, we suggest that theuse of the mechanical key be restricted andthat only one authorised person should beallowed to use it.

We suggest that all emergency keysbe kept in a safe place – only authorisedpersonnel should use them.

Warning: Avoid keeping theemergency key inside thesafe, as it would not bepossible to use it, should it benecessary to do so. Wesuggest the key be kept in as a f e p l a c e t h a t o n l yauthorised personnel haveaccess to.

1. The emergency openingmechanism is protected bya plastic cover or a handle.Please, unscrew it to accessthe lock.

2. Insert the key and turn itapproximately 180º to theright until the bolts slidecompletely home.

3. Keep the key in thisposition, approximately180º, open the door andprogramme in a new 4-digitguest code.

4. Turn the emergency keyto the left and remove it.

5. Key in the programmedguest code and the door willopen.


Guest code

The emergency opening will berecorded in the Audit record (optional) bymeans of electronic monitoring.

3.5 Remote emergency opening system R.E.O.S (optional)

3.5.1 Factory R.E.O.S. code

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3Owing to a new, exclusive development operated via the internet, using software especiallydesigned by Dometic, we are able to offer you enhanced security and convenience.

In order to open the safe in addition to the code entered into the safe you will need internetaccess.

Note: Your safe will need tohave been prev ious lyprogrammed to be able touse the opening system.

For security reasons, we recommend changing the factory R.E.O.S. code to a new code ofyour own. We suggest that you write down the new R.E.O.S. code that you haveprogrammed in and that you keep it in a safe place.

The factory R.E.O.S. code is:

As with the emergency key, the R.E.O.S. code together with the internet-operated softwarewill enable access to the safe even without using the guest code.This code will be particularly useful if guests leave the hotel room, having left the safe doorclosed or when guests forget their code

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Note: If the R.E.O.S. code isforgotten, it is not possible toprogramme a new codewithout knowing the previousone.


3.5.2 Changing the R.E.O.S. code

3Note: If you forget theR.E.O.S. code, it is notpossible to programme a newone without knowing the

Factory R.E.O.S. code

Present R.E.O.S. New R.E.O.S. code New R.E.O.S. code

For your security, we recommendthat you change the factory R.E.O.S.code for one of your own. Wesuggest you make a note of the newR.E.O.S. code that you haveprogrammed in and keep it in a safeplace.

1. With the safe CLOSED,key in the present R.E.O.S.code, which is recorded inthe memory. The displaywill show the messagemensaje

2. You have 8 seconds tokey in the new 6-digitR.E.O.S. code. The displaywill show the message

3. You have 8 seconds tokey in the new 6-digitR.E.O.S. code again. Asound signal will confirmthat it has been recordedcorrectly.

Note: If there is a delay ofmore than 8 second betweenoperations, the operation willbe aborted and the message: will appear in thedisplay. If this happens, theprocess for changing theR.E.O.S. code will need to bestarted again

Note: The R.E.O.S code canonly be changed with thesafe closed.

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3.5.3 Opening the safe using the R.E.O.S. code.

Español

English

31. Key in the R.E.O.S. code into the safe. After 5 seconds an alpha-numeric code willappear on the display (for example, 52115Ab271). Remember to bear in mind that the safewill display the code in two blocks (example, the first block is 52115 and the second block isAb271).


2. If you already have access to the webpage, go to the address

3. Choose your language.

.www.webreos.com

4. Enter your user name and password. Click Accept.

6. Make a note of your code (Example 1234).

7. Key the code given into the safe and the door will open automatically.

35. Enter the room number and the alpha-numeric code (E.g. 52115 Ab271) and selectObtain.


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Note: For security reasons,the code will remain on-screen for one minute only.

3.6 Audit Trail (iAudit).

3Optionally, the safes have a permanent memory (the audit trail stores the last 1,000 eventsin its memory). Where necessary, the hotel staff can consult the audit trail for any safe tofind out what took place and when. The safes have a connector to connect to the SD cardreader, in which it is possible to store up to the last 1,000 events.

The audit trail is an excellent tool for checking when the safe has been opened and the codeused to do so. It is possible to trace back and find who actually opened the safe (whether aguest or a member of the hotel staff). In this way, it is possible to reconstruct the wholehistory of a safe's openings.


To read the audit trail:

2. Unscrew the screws holding the cover situated atthe back of the safe door and connect the SD cardreader to the electronic circuit connector

1. Insert the SD card into the SDcard reader.

3. Press 0141497167 . The display will show the message

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5. Enter the current time in the 24 hour formatHH-MM. The message will appearon the display.

4. Key in the date in the following format:dd/mm/yy. The message willappear in the display.

6. Key in the room number and press ENTER.The transfer of data from the safe memory tothe SD card will begin automatically.

The process will be finished when thesafe display turns off and three beepssound.

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3.7 Reading the iAudit

Español

English

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1. If you already have access to the WEB page, go to the address

2. Insert the SD card in your computer's card reader

3. Select your language.

www.webreos.com.

3.7 Reading the iAudit.

4. Key in your user name and password. Click .Accept

5. Select iAudit on the menu and click on .Download

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6. Follow the instructions in the program.

7. The card reading will start and finish automatically.

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Picture C

3Advanced functions for thehotel management.

8, Click on the icon (Picture A). You can view on screen (Picture B) or, if you wish,print (Picture C) all activity at the safe.

Audit

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Picture B

Picture A

3To activate the safe, the guest should insert the activation pin in the lower part of the door.Without the special activation pin, the safe will not work.Note: Option suitable for

rental safes.

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Activation pin

3.8 Safe activation system (optional)


LIST OF MESSAGES

Display Sound

2 short beeps

Press ENTER 3 short beeps

Press 0 to 9 1 short beep

ENTER followed by CLOSE

Key in correct guest code

Error in motor block 4 long beeps

Incorrect sequence 1 long beep

Checking system

Wait, when opening with master code

Repeat master code

After changing batteries 2 short beeps

Low battery detected 2 long beeps

Error entering opening code 1 long beep

5 consecutive errors 3 long beeps

Programming error 1 long beep

Enter date

Enter time

Enter room number

Blocked owing to 20 events in 10mins 3 long beeps

Fault in SD card reader connection 1 long beep

SD card reading in process

End of SD card reading 3 short beeps

4.1 Display messages

4Certain messages may appear on the safe's display. Their explanations can be found in thefollowing table.

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Press CLOSE

EFFECT CAUSE SOLUTION

The safe will not shut • Replace batteries

• Wrong key

4.2 Possible problems which might occur and their solutions


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4DISPLAY

MESSAGE

Bolts are not slidingcompletely home onclosing.

• Closing microruptornot detected

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•

•

Check there is nothing insidethe safe impeding the bolts frommoving.

Check the connection betweenthe engine block and the electriccircuit

Replace the engine block

The safe is emittinga long beep.

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•

Incorrect numbersequence

Programme time runout

Incorrect personalcode

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Key in correct sequence

Pause less than 8 secondsbetween pressing keys

Enter correct code

When any key istouched, safe emitsconsecutive beepsand does not allowany activity.

• Safe blocked owingto 5 attempts to openit with an incorrectcode.

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•

Wait 6 minutes, not touchingany keys, for the safe tounblock automatically, then keyin the correct code.

Open with the mechanicalemergency key.

• Low battery detected

The safe is notaccepting themaster code

• Wrong master code • Key in correct master code

The emergency keyis not turning

• Check that the key number iscorrect and turn it clockwisethrough 180º

The safe is notemitting any signals

•

•

Batteries flat

The batteries are notproperly connected

•

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Change the batteries

Check the connection and thepolarity

No code can beentered

• Blocked owing to 20opening and closingoperations in lessthan 10 minutes

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Wait 6 minutes, not touchingany of the keys, for the safe tounblock

Open with the mechanicalemergency key

Dometic Spain S.L.

C/Güell, 40- Pol. Ind. Güell Vell

17180 Vilablareix

Girona. (Spain).

-www.dometic.es

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