getting results through individual & organizational accountability
DESCRIPTION
Getting Results through Individual & Organizational Accountability. Annette Jones, SBSE Territory Manager Jennifer Williams, Retired LB&I Territory Manager. Objective. The wizard of oz characters. Albert Einstein. Definition of Accountability. Above the Line See It Own It Solve It - PowerPoint PPT PresentationTRANSCRIPT
The Oz Principle
Getting Results through Individual &Organizational Accountability
Annette Jones, SBSE Territory ManagerJennifer Williams, Retired LB&I Territory Manager
OBJECTIVE
Getting results through Accountability
Understand actions that keep you “Below the Line”
Moving yourself “Above the Line”
Setting key expectations
Identify actions that lead to results
The Wizard of Oz describes the journey of the characters as they
come to realize they possessed the power to change and were not victims of their circumstances.
THE WIZARD OF OZ CHARACTERS
DorothyScarecro
wTin Man
Lion
Wizard
ALBERT EINSTEIN
Man must cease attributing his problems to his environment, and learn again to exercise his will – his personal responsibility.
DEFINITION OF ACCOUNTABILITY
What does accountability mean
to you?
Definition – An obligation or
willingness to accept responsibility or to account for one’s
actions.
ACCOUNTABILITY
Above the Line See It Own It Solve It
Below the Line Making excuses easier than accepting
responsibility Recognize “Below the Line” Behavior
THE VICTIM CYCLE
Ignore/Deny It
It’s Not My Job
Finger Pointing
Confusion/Tell Me
What to Do
Cover Your Tail
Wait and See
LIST EXAMPLES……..
THINGS I CAN CONTROL THINGS I CANNOT CONTROL
My Attitude
My Emotions
My Behavior
My Past
Other’s ResponseOther’s
BehaviorOther’s Attitude
We cannot change our past. We can not change the fact that people act in a certain way. We can not change the
inevitable. The only thing we can do is play on the one string we have, and that is
our attitude. I am convinced that life is 10% what happens to me and 90% of how I react to it. And so it is with you... we are
in charge of our attitudes.
CHARLES SWINDOLL
ELEANOR ROOSEVELT
In the long run, we shape our lives, and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.
PERSONAL ACCOUNTABILITY
Connors, Smith & Hickman in The Oz Principle“A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results – to See It, Own It, Solve It and Do It.”
FOUR STEPS TO ACCOUNTABILITY
SEE IT – ACKNOWLEDGE THE PROBLEM
Get the perspective of others
Ask for and offer feedback
Be realisticBe honest with yourself; admit mistakes
Consider all the facts
OWN IT – TAKE RESPONSIBILITY FOR IT
Be personally invested
How did you contribute to the problem
Answer for personal commitments
Act on feedback
Align my work with the results the organization is trying to achieve
SOLVE IT – DETERMINE WHAT I CAN DO
Ask, “What else can I do?”
Redefine boundaries
Test assumptions
Recognize there are some things out of my control
DO IT – TAKE ACTION
Clarify responsibilities
Report proactively
Relentlessly follow up
Do what I say I’ll do
Measure progress
PERSONAL ACCOUNTABILITY ASSESSMENT
Assess where you stand…..
RESOURCES….
The Oz Principle, Rogers Connors, Tom Smith, & Craig Hickman
QUESTIONS OR REFLECTIONS