gion - fintech la nuova frontiera dei pagamenti digitali · la nuova frontiera dei pagamenti...
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GION - Fintech
La nuova frontiera dei pagamenti digitali
December 12th 2018 - Talent Garden Calabiana Milano
3
▪ 90% Chinese smartphones
▪ 22,000 messagges per day
▪ 200 mln active users who uses WeChat for mobile
payments
▪ +300 mln linked cards
▪ About 1 mln transactions per minute
▪ +300,000 Retail stores accepting WeChat payments
China market: one App fits all
▪ Riksbank works to introduce an e-krona
▪ Payment services: few but relevant solutions, no one owned
by a single bank
▪ During 2016, 77% of Swedes used at least one mobile
payment app
▪ Swish, launched in 2012 by Nordic banks, is the most used
Fintech app in Sweden (67%)
Sweden: towards a «Cashless Society»
Politecnico di Milano, Osservatorio Mobile Payments and Commerce, 2017
6,7 bn€ in 2017
+60% vs 2015
Mobile Payment and Commerce
Digital Payments: Italian market
Politecnico di Milano, Osservatorio Mobile Payments and Commerce, 2017
This document is strictly confidential and privileged. It shall not be disclosed to not authorized person.
Italian C2B payments market is still traditional but Digital
payments are growing
Source: Osservatorio Mobile Payments & Commerce, Politechnic of Milan
72%
28%
Traditional Payments (Cash, SDD, SCT)
Digital Payments
2017 Total C2B Payments In Italy
Cards (Credit,
Debit, Prepaid)
Cards&
Digital
Payments
New Digital
Payments
220
174
46
Digital Payments [€ bn]
Mobile POS7
Mobile Payments
& Commerce
New Digital
Payments
46
1
Contactless18
Ecommerce &
Epayments20~50% Cash
~22% SDD,SCT, Bank check
Total = 800 bn €
This document is strictly confidential and privileged. It shall not be disclosed to not authorized person.
Italians are progressively adopting e-payments, increasing
cards usage and digital payments
Source: Osservatorio Mobile Payments & Commerce, Politechnic of Milan
2030
46
1613
128
141
140
156
159
198
174
220
11,8%
179
168
20162013 2014 20172015
New Digital Payment*Cards (Credit, Debit, Prepaid)
CAGR 2013-17Digital Payments Trend 2013-17 [€bn]
+ 8%
+ 37%
* Includes contacltess cards, mobile POS, ecommerce & epayments (both desktop and mobile) and Mobile proximity payment
Expected 100bn in 2020 for
New Digital Payments
This document is strictly confidential and privileged. It shall not be disclosed to not authorized person.
The competitive arena
PAY
SisalPay today
03
10 BN € TURNOVER, +200 MLN TRANSACTIONS
13 MLN CONSUMERS
PARTNER OF ALL MAIN COLLECTION AND PAYMENT ITALIAN PLAYERS
PAYMENT INSITUTION REGULATED BY BANK OF ITALY
WELL KNOWN AND TRUSTED BRAND
+ 40.000 POINTS OF SALE
This document is strictly confidential and privileged. It shall not be disclosed to not authorized person.
SisalPay evolution
2014/2015 2017 2018
> Cash-less Payments1onSisalPaybill payments
> Omni-channel (SisalPayApp+Web+PoS)
> New Digital Payments App
Yesterday
> Cash-based Retail only business
BUSINESS
DEVELOP-MENT
USER
EXPERIENCE
IT
OPERATIONS
CRMMARKETING
SALES
New team,
new capabilities
Supported by Open Innovation strategy
Exploit digital opportunities to renew the customer experience of our Consumers and
Merchants
This document is strictly confidential and privileged. It shall not be disclosed to not authorized person.
SisalPay App is the first step in digital adoption, enhancing
the retail payments experience
STORE LOCATOR
PROMO AND NEWS
PUSH NOTIFICATIONS
Information about new partners and services
Nearest SisalPay PoSresearch
Additional channel to talk tocustomers with tailored based information (4 DEM/push per month)
“SCATTA E PAGA”
“ARCHIVIA RICEVUTA”
“RICARICA VELOCE”
Bill payments just by scanning the QR or barcode
Payments receipts digitalization by scanning QRcode on physical bill payments receipts
Fast mobile top-up through a QR code to show at the PoS
> Complementary services (e.g. receipt storing)
> Support to PoSoperations (e.g. service providing acceleration)
> Higher visibility and store traffic increase (e.g. Store locator)
Key features
Benefits
For PoS
> Fully omni-channel experience
For Customer
Retail digitalization
SisalPay App provides 1.5 releases per month
+100k users from January
50%!
This document is strictly confidential and privileged. It shall not be disclosed to not authorized person.
Digital Payments App: the new product
SisalPay aims at enlarging its offering with an innovative product: the
new App for digital payments simplifies, digitizes and renews the
payment process
Digital Payments App enhances the retail payment experience with
an innovative acquiring solution
It is not only an App for payments, but a unique purchase and sales
experience
It has no costs for download, registration and transactions, no fix costs
neither subscriptions
This document is strictly confidential and privileged. It shall not be disclosed to not authorized person.
The App aims at exploiting PSD2 cash-less disruptive
opportunity
Traditional and innovative value chain> Two major disruptions in the Italian Payments market:
▪ PSD2 regulation
▪ Launch of SCT Inst
> Impacts on market dynamics:
▪ Digital payments adoption facilitated
▪ Competition increased
▪ Current value chain changed
Context
TRADITIONAL
[Card Based]
> The App innovative model creates a direct link between Merchants and Customers with clear benefits in terms of costs for PoS and securityfor clients
INNOVATIVE
[IBAN Based]
A process that involves multiple actors
A leaner value chain
Customer Card Issuer
Card Scheme
Acquirer Merchant
Customer New Operators (e.g. Satispay)
Merchant
This document is strictly confidential and privileged. It shall not be disclosed to not authorized person.
Bill core values and first results
Useful
Digital payments wallet for Customers (pay anywhere in any moments)
and Merchants (no need to manage cash)
Convenient
No fixed and low variable costs for Merchants
Multi-device, fully integrated
A multi-device system made of a Consumer app, Merchant
app and fully integrated register (for payment acceptance),
Merchant portal and public website
Easy to access, easy to use
Customer-centric user interface with simple and clear
innovative features
Secure and certified
SisalPay product, authorized by Banca d'Italia
Business Accelerator
Better customer behavior understanding, loyalty initiatives and tailored
offering – "Digital Shelf" for Merchant businesses
Launched on September
24th
4,000 registered Consumers
and 30,000 Merchant
No Sisal network in progress
and partnership with first big
Merchants
This document is strictly confidential and privileged. It shall not be disclosed to not authorized person. 14
SisalPay digital strategy key findings
▪ Innovative customer experience
▪ Supporting digitalization for current customer base
▪ New digital-addicted customers
▪ Education to digital transformation for small merchants (proximity relevance)
This document is strictly confidential and privileged. It shall not be disclosed to not authorized
person.
How to compete in this new world?
Startup
Screening
Crowdsourcing/
Call4Ideas
Startup
Adoption & M&A
Corporate
VC/Incubator
Startup
Scouting
Partnership with
Key Innovation Players
Hackathon
Complexity
Innovation Impact
Open Innovation Initiatives
This document is strictly confidential and privileged. It shall not be disclosed to not authorized
person.
Open innovation: an accelerator factor
Collaboration with key
start ups
Innovation boostCompany culture
evolution
Time-to-market
reduction
Dedicated niche
capabilities
Grazie