glenn isbell, svp of customer support and services, bell...

10
HELICOPTER INVESTOR Bell Helicopter – Delivering Value to the Market Glenn Isbell, SVP of Customer Support and Services, Bell Helicopter Textron Inc.

Upload: others

Post on 30-Apr-2020

6 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Bell Helicopter – Delivering Value to the Market

Glenn Isbell, SVP of Customer Support and Services, Bell Helicopter Textron Inc.

Page 2: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Expanding Globally to Meet Customer Needs

• Footprint expansion• New Sales offices in Prague,

Singapore, Shanghai, Tokyo and Mexico City

• New Training offerings in Valencia and Singapore with more planned in 2016/17

• Over 100 Global Customer Service Facilities

Page 3: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Investing In Products and Services• Three new products and three upgraded

products.• Bell 525 Relentless

• Bell 505 Jet Ranger X

• Bell V-280 Valor

• Expanding our global support and services.• Investing to maintain #1 global support

• ProPilot Magazine - 21 years in a row as #1

• AIN Publications – 9 years in a row as #1

• Vertical Magazine – Ranked #1

• Growing our global training.

• Bell 407GXP

• Bell 412EPI

• Bell 429WLG

Page 4: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Changing the Game: Bell 525 Relentless• The first Commercial Fly-By-Wire

helicopter:• Will change the industry like the

A320 & Boeing 777 did for the airline market.

• First flight completed July 1st

• Best in class range, payload, cabin and operating costs.

• More than 65 LOIs to date.

Page 5: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Reenergizing the Market: Bell 505 Jet Ranger X

• First fully integrated glass cockpit in the 5-seat class.• Modern design and cockpit will

drive high residual values.

• Replacement opportunity for over 2,700 Bell aircraft.• Additional opportunities for over

3,500 competitor replacements

• Over 350 LOIs signed to date.

• Price tag around $1M (2014 USD).

Page 6: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Bell 407GXP

• Modern, integrated glass avionics featuring Garmin synthetic vision.

• Over 1400 Bell 407s delivered to date.

• Signed order for 200 at Heli-Expo 2015.

Bell 429

• Modern, integrated glass avionics with dual channel FADEC.

• Over 230 delivered since 2010.

• Launched VVIP interior in May 2015.

Bell 412EPI

• Modern, integrated glass avionics with FADEC.

• Over 1300 Bell 412s delivered to date.

• Selected by Japan Ministry of Defensefor 150 aircraft.

Outpacing the Competition

Bell upgrades modernize products and enhance residual values

Page 7: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Technologies that reduce common causes of accidents

Loss of Control in Flight

Collision with Ground or Objects

Weather related cause

Power Loss/ Engine Failure

Mechanical / Maintenance malfunction

Fly-by-Wire flight controls

Terrain Proximity & Warning systems (EGPWS, TAWS, Synthetic Vision)

Enhanced Navigation Equipment (GPS, SBAS, Moving Map)

Traffic Awareness / Avoidance(TIS, TAS, TCAS)

FADEC

Training

IVHM/FDM

Cat A Operation Standards

Bell Helicopter is Incorporating Technology that Enhances Safety

Common causes of helicopter accidents

New technology is driving replacement of decades old aircraft.

Page 8: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Bell Helicopter Provides Industry Leading SupportCategory Ranking

Overall Satisfaction / Ranking #1

Aircraft Value for Price #1

OEM Product Support #1

Aircraft Reliability #1

Speed of Service #1

AOG Response #1

Spares Availability #1

Cost of Parts #1

Quality of Training #1

Quality of Technical Manuals #1

Technical Representatives #1

Service Centers #1

• Bell Helicopter product support keeps operators in the air, making money.• Investing in global support expansion

through our Customer Service Facilities.

• Supporting operators with “by-the-hour” plans.

• Continuing to support operators long after end-of-production.

Page 9: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Bell Helicopters Deliver Long-Term Value

98%89% 74%

75%

1

1.5

2

2.5

3

3.5

Act

ual

Val

ue

($M

illio

ns)

Resale Value after 15 yearsBased on Aircraft Bluebook®

Bell 407 AS350B3e EC130T2 AW119Kx

78%61% 70%

36%0

50

100

% o

f A

cqu

isit

ion

Co

st

Resale Value after 15 yearsBased on Aircraft Bluebook®

Bell 412EPI EC155 AW139 S-76

0 20 40 60 80 100

Bell Helicopter

Airbus Helicopters

Manufacturer’s Product Support0 20 40 60 80 100

Bell Helicopter

Airbus Helicopters

Aircraft Value for Price Paid0 20 40 60 80 100

Bell Helicopter

Airbus Helicopters

Overall Satisfaction

0 20 40 60 80 100

Bell Helicopter

Airbus Helicopters

Aircraft Reliability

Business Jet Traveler 2015 Survey Excellent Very Good

Page 10: Glenn Isbell, SVP of Customer Support and Services, Bell ...helicopterinvestor.com/wp-content/uploads/2015/10/6-Keynote-Bell... · HELICOPTER INVESTOR Bell Helicopter –Delivering

HELICOPTERINVESTOR

Summary

• Bell Helicopter is aggressively growing our footprint to meet the needs of a global customer base

• New aircraft, upgraded products and expanded services are driving long-term growth

• Bell Helicopter’s leadership in aircraft reliability, product support and overall satisfaction is reflected in the high residual values of our products