Results at a Glance

FINANCIAL SERVICES

The Challenge: • The company realized it had to

continue to find ways to innovate and optimize paper-driven business processes across the globe in order to ensure the level of customer services required to maintain the company’s high value brand

The Solution: • Today, documents supporting business

processes such as: new applications, merchant disputes, customer remittance, proof of ID, customer queries are ingested across over 100 sites worldwide to a central location where they are indexed and automatically routed to the specialized teams for onward processing.

Global Credit Card Provider

• Respond within hours rather than days to customer and merchant inquires across many business processes

• Automated processing of global documents supports timely compliance with regulations and allows business units to provide trend information

• Increased process efficiency allows customer service representatives to spend more time servicing the customer rather than looking for a document