global human capital management (hcm): challenges & approaches
TRANSCRIPT
Panelists/SpeakersPanelists/Speakers
2
Chris BradshawVP, ADP GlobalView Implementation (Americas)
18 years working in the HCM / Payroll & HR BPO market Currently responsible for new ADP GlobalView client
implementations in USA, Canada, Mexico, Brazil and Argentina
Leslie FierGlobal Director, Payroll Enterprise Services• Pall Corporation
25 years of service as a HR, Payroll, and Shared Services professional
Six Sigma Black Belt
What is Human Capital Management?What is Human Capital Management?
Performance Management
Learning
Engagement, Goal Alignment
Sourcing, Screening, Selection
Recognition,Merit, Pay
On-Boarding
Succession Planning / retirement
Benefits Administration
Career and Individual Development
Managing an employee’s life cycle to maximize the efficiency and efficacy of a company’s workforce
Workforce Management
Trends in Global Payroll / HCMTrends in Global Payroll / HCM Trend 1: Globalization
Trend 2: Demographics
Trend 3: Integration
Trend 4: Compliance
Trend 5: Talent Management
1
2
3
4
5
• Nearly 40% of employees work outside of their home country• Integrated Human Capital Management is key *
• 47% of all employees will have been born after 1977 by 2013• 70% of employees will be mobile **
* ADP Research Institute MNC Market Study 2011** Frost & Sullivan 2010*** ADP Research Institute – Achieving Strategic HR**** Price Waterhouse Coopers 14th Annual CEO Survey - 2011
• 58% of HR staff time is spent on administrative tasks ***
• 19% of time spent on feeding data into multiple systems
• 20k of new pieces of legislation world wide effects employees• Less time to implement state / federal employment tax regulations
• 83% of CEO’s list talent management as their #1 priority ****
• Less time to implement state / federal employment tax regulations
Macro trends are affecting the HCM marketMacro trends are affecting the HCM market
Client needs are changing
Integration within solution and operating / reporting systems
Changing workforce demographics Globalization of workforce
Disruptive forces in the market
Impact of healthcare reform Ongoing employment & tax regulatory changes
Innovation is picking up pace
Agile development and adoption (e.g., talent management)
Shift to SaaS and cloud based solutions “Consumerization” of enterprise apps
HCM Market
Globalization Challenges:Globalization Challenges:
Global Payroll has historically been a highly decentralized operation with no consistency from region to region, gaps in controls, and redundancy in resourcing and payroll platforms.
• Extension of shared services strategies (internationally).
• Global service consistency / World wide coverage.
• Global solution design & Integration.
• Consistent User Experience.
• Configuration vs Personalization
• Enablement of future global cost initiatives.
• Mobilization of data for decision making.
Harmonization
Solution Consistency
• Audit, tax, statutory, and technology controls.
• Service Performance metrics (globally & locally)
• ISAE 3402 Compliance
• Vendor & platform consolidation.
• Contract administration – driving consistent pricing structure and value.
• MNC Partnership – doing business with a global provider.
Integration and ease of use are very important Integration and ease of use are very important to HR executivesto HR executives
11%
23%
28%
33%Integration
Useability
Deep functionality
4%Delivery model
2%
Vendor stabilityOther
What is the “most important factor when selecting HCM solutions?”
Source: 2010 Knowledge Infusion and HR Executive Talent Management Survey (n = 250)
User experience being delivered through cloud- User experience being delivered through cloud- based, integrated HCM solutionsbased, integrated HCM solutions
Open Integration ArchitectureCommon Core DatabaseCore Data IntegrationClient and Partner IntegrationPlug and Play Modules
Core Application ServicesAdministration
Security
Workflow ReportingBI
Core Component
Library
Self ServiceLibrary
Configuration
Audit
Administration Functional Application Services
Common Function LibraryCross Product ,Wizards, Common Data Screens
HR Benefits Payroll TLM
FunctionalConfiguration
Browser
Revolution UI Framework
Core/Common
SearchInbox
Task ListCalendar
User PreferencesNavigation
Rich Web 2.0 User ExperienceRich Interactive Graphical Design PersonalizationEasy to Use Object/Task/Process Oriented Activities
New Innovations to Enhance Service ExperienceContextual Self ServiceNew Channels- Live Chat, Web Collaboration, CommunitiesKnowledge Management
Innovations Driving Market LeadershipMobileAnalytics SearchSocial
Optimizing Mobile Site is essential to drive activity
57%** of users say they won’t recommend a business with a poorly designed mobile site
40%** have turned to a competitors site after a bad mobile experience
Developing a BRANDED mobile app will expand reach
91% of companies featured in Interbrand’s 2011 Best Global brands have a presence in one of the major app stores
Mobile / tablet usage are fastest growth segments in Search, Mobile / tablet usage are fastest growth segments in Search, requiring strong presence to ensure buyers will find us.requiring strong presence to ensure buyers will find us.
3
21
4
20112012
Prof Biz2012
37%
26%
42%
Growing percentage of B2B customers using a mobile device to research products / services**
Source; * Google Internal query trends across all four pillars for Jul-Sept 2012, * *Google and Compete B2B Customer Study June 2011 /2012
ADP Progress to date
Launched mobile/tablet search in FY”12 ~1MM impressions / month
Launched mobile optimized landing page in FY”13 and increased conversion by 112%
Ahead of key competitors
Social Technology is changing the way we workSocial Technology is changing the way we work
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information
Sales Product & Dev. Marketing Service Operations
•6 New Deals •Corporate Overview •New Onboarding •Sales Kick Off
•2 New Features •Dashboard Redesign •Q4 Roadmap •Onboard New Hire
•Website Copy •Press Release •8x Pipeline •Case Studies
•Deploy Helpdesk •Knowledgebase •Product Video •Newsletters
•Open UK Office •2013 Budgets •Deploy Invoicing •Back office Integ.
Social has enabled the opportunity for business to connect with clients and to enable a new level of employee collaboration and engagement
Tra
d.
Org
. S
ys
tem
Ex
. O
rg.
Go
als
In order to bring the promise of social to life it must:-Enable discovery & connection across the organization (vertically & horizontally)-Be where I work -Be in the process of how I work (one experience)
Social Social Social Social
Pall CorporationPall Corporation
About Pall
40 countries
Over 50% located outside the U.S.
SAP shop – HCM, FI, CO, ECM, TM, ADP GlobalView and Streamline
Market
Leading manufacturer in filtration, separation and purifications products and solutions.
My Role
Global Director Payroll Enterprise Services
8 months
Challenges from day one!
Pall Corporation
Global Challenges at PallGlobal Challenges at Pall Challenge 1: Global Project Planning
Challenge 2: Skills and Competencies
Challenge 3: Resource Planning
Challenge 4: Integration
Challenge 5: Change Management
1
2
3
4
5
• U.S. Centric – accentuate global aspects and considerations• Blue Print – spend the time to do it right!
• Gap analysis – strong performers = great project member • Training first!
• Backfills for project team members – no such thing as 110%• Monitor mindset – take time to celebrate, prevent burnout
• Engage stakeholders – Payroll, HR, IT, Finance• Establish “source of truth” for all data elements
• Successful change can’t happen if no one knows about it!• Critical to have established change management process