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Global Leadership and Management

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I. INSTRUCTOR DATA.

Professor Murray Johannsen Academic Bio: Available for download on KU ISC site Public Bio: http://www.linkedin.com/in/murrayjohannsen E-Mail: info.legacee.com Primary University: University of California, Los Angeles (UCLA)

II. COURSE DESCRIPTION

The growth in multi-national organizations reflect many opportunities for culturally flexible individuals to conduct business that crosses national boundaries. This course is a practical introduction to the issues, opportunities, and complexities associated with working internationally. It examines the transcendent business trends affecting nations and the key characteristics of the evolving international business culture. A key focus for this class is assessing one’s “cultural intelligence” and how to change one’s leadership style to influence others from different cultures. Participants learn about the knowledge and skills multinational corporations (MNCs) are seeking, common organizational characteristics of MNCs, and develop a greater ability to work in a global or multicultural organization. Students are expected to learn key Western and Asian business values to understand why behavior and thinking is so different when it comes to doing even the most simple business task. From this study one gets an important side benefit—a greater understanding of one’s own culture.

III. METHODS OF LEARNING

This is a blended class—it uses material delivered both live and on-line.

Live Instruction. This class will consist of informal lectures, in-class exercises, video, case studies, and discussions while the in-class exercises and homework serve as means to apply the theory learned in class. Because this course involves in-class exercises which elaborate on the materials in the text, you should read the chapter assigned prior to coming to class. On-line Instruction. Since the world of global business is much different today than it was last year so the site will contain current articles and A-V from experts to make the course more relevant, the information more timely. Access to the on-line site and how to use it will be explained during the first class. Overview material can be viewed at:

https://legaceeonline.moodle.school/

IV. TEXTS AND READING MATERIALS

The course reader contains a set of classic, timeless articles on different element of the global system, understanding management and key theory on the art of leadership. Current articles and videos are on the online system. The reader can be picked up from CopyMart once you are on campus for about 15K won. You will get access to the online system at the end of the first week. There is no need to purchase other books or textbooks for the class.

V. GRADING

Type of Assignment Total Points Weight Internet Resource Submission 25 10% Attendance 75 10%

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Mid-term 100 30% Final 100 30% Team Project 100 20%

VI. ATTENDENCE

You will receive five points for attending each class.

VII. MID-TERMS AND FINAL

Types of questions asked will include multiple choice, true/false and matching. Part of each exam will include short answer and essay questions.

VIII. Internet Resource Submission

Part of our ability to be successful resides in our ability to access no cost information. For this assignment you will need to submit ONE Internet URL video or audio, website, a website or a website article and come up with a three or four sentence description of the URL. This assignment is e-mail based and is due at the end of the second week.

IX. TEAM PROJECT

The focus is on the practical side of business; for example, how to get a job in Germany, how business is done in China, how to influence someone from Thailand (your leadership style), etc. The research results will be reported to the class via a formal presentation to the class and turn in of the PowerPoint presentation. As part of the PowerPoint presentation, be sure to CITE YOUR REFERENCES. THIS MEANS KEY FACTS AND SOURCES OF PICTURES on the slide or the slide’s notes. Include a Resources Page containing more background information. To receive full credit, the section should include between five to and ten URLs, each of which has a short description of two to five sentences. The length of time for a presentation is 5 minutes per person. Sample Research Questions:

• Determine the knowledge and skills a manager and a leader must know to prosper in a global environment.

• Define major careers, the knowledge and the skills needed given the likely advances in artificial

intelligence and social robotics.

• Present must do activities to raise money using a crowdsourcing site such as Kickstarter.com or Indiegogo. Compare successful and unsuccessful campaigns.

• Figure out how a social enterprise can run an Internet fundraising campaign to raise money

without using crowdsourcing.

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• Compare and contrast social corporate values being used by two or three MNCs today. Ask, how well do they live up to the written mission statement?

• Study and model the success characteristics that cause SOCIAL entrepreneurial companies to

succeed.

• It’s thought that culture in more important than strategy. Decide what cultural principles or values you would use to make an entrepreneurial company quickly scale. Use present examples from the real world.

• Determine what makes nation-states RESILIENT and which ones are most likely to prosper in

the 21st century. Why? This is not just a measure of competitiveness, which mostly looks at economics. It includes the ability to with stand stressors such as climate change.

• Determine two or three INDUSTRIES will be the most likely to create good paying jobs in the

developed world. WHY? Determine two or three what industries you should avoid. Why?

• How do cultural differences affect the way in which people lead and manage? Research, three countries, explain and give examples.

• Research and discuss some of the most common methods of employee selection used by an

MNCs in a certain industry. Put together a plan to get a job.

• Research and explain how organizations could train their people to communicate more effectively with people from other cultures.

• An estimated at 20-40% of expatriates return home without completing their assignment.

Discover the cause(s) and propose what can be done about it.

• Imagine that you are team of consultants to a company in ________ (country) in _________ (industry).

What do you need to know for market entry for a specific product or service in one or two

countries.

• Define influence & persuasion patterns that work across in two or three cultures

• Ethical issues in doing business in . . .

• How business people in . . . . . (conduct of first meeting, build the relationship, etc.) To decrease social loafing, each team will perform a peer evaluation at the end of the project on member contributions to the team. Up to 20% of the points allocated by the instructor for the presentation can be affected by this evaluation. In a group of five, the top two will gain points, the person in the middle will not gain or lose and the bottom two will lose points. In a group of four, the top two will gain and the bottom two will lose points.

X. Thursday Classes

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These classes will be used for review of previous classes conducted and dedicated to exercises, group discussion, time for work on group projects and so on.

XI. COURSE CONTENTS

Class 1—Class Overview – June 27, 2017 Lecture Topics a. Review of Syllabus

b. Introductions c. Leadership and Management

In-Class Exercises Differences Between Leadership and Management Reading See On-Line Readings

Objectives Understand the course requirements, topics presented and work required. Know the course grading criteria. Understand the nature of the team project.

Class 2 — Understanding East & West: The Evolving International Business Culture– June 28, 2017

Lecture Topics a. Characteristics of the International Business Culture

b. Major differences between East and West c. Why Cultural Understanding Is Important

In-Class Exercises Looking Into the 21st Century Pro/Con debate on the positive and the negatives on the international system of doing business with a special focus on the MNCs impact on society.

Reading Offermann, Lynn & Hellmann, Peta (1997). Culture’s Consequences for

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Leadership Behavior: National Values in Action. Journal of Cross-Cultural Psychology, 28: 3, (May), pg. 342 to 352 Hofstede, Geert (1993). Cultural constraints in management theories, Academy of Management Executive, 7(1) pages 81-94.

Objectives Understand the major aspects of the developing international business culture. Describe some of the business customs associated with this culture.

Class 3—Understanding East & West–June 29, 2017 Lecture Topics a. Cognitive (Thinking) Processes

b. Cultural Values Affecting Business: Low and High Power Distance, Individualism vs. Collectivism, Masculinity-Femininity, Ambiguity Avoidance, Universalism vs. Particularism

In-Class Team Formation for Class Projects. First Team Meeting

Reading Thomas, Thomas (2008). Cross-Cultural Management, 2nd Edition, Chapter 3: Comparing Cultures: Systematically Describing Cultural Differences, Thousand Oaks, CA: Sage. Thomas, Thomas (2008). Cross-Cultural Management, 2nd Edition, Chapter 6: The Manager as Negotiator: Communicating and Negotiating Across Cultures, Thousand Oaks, CA: Sage. Earley, P. & Mosakowki, Elaine (2004). Cultural Intelligence. Harvard Business Review. See On-Line System

Objectives

Describe some of the major frameworks and theories for examining culture. Understand the importance of Confucian values and how these impact doing business outside of Asia. Understand the general strategies individuals use to adapt to a different culture. Know the major issues associated with cross-cultural communication.

Class 5—Threats To Globalization– July 3, 2017 Lecture Topics a. Major threats affecting the world economic order

b. Threats affecting major trading blocks: EU, US, Greater China and Japan In-Class Exercises N/A Reading See on-line material

Objectives Understand the major threats to world economic order. Realize that different areas of the world face different type of threats.

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Class 6—Opportunities Inherent in Globalization– July 4, 2017 Lecture Topics a. Countries showing potential

b. Industries showing potential In-Class Exercises My Opportunities and Threats Reading See on-line material

Objectives

Understand that globalization and the Internet creates many opportunities for those with technical and language skills. Know what is meant by Friedman use of the term, “The World is Flat”

Class 7— The Problem With Ethics – July 5, 2017 Lecture Topics a. Why Public Corporations Act Unethically

b. The Importance of Personal Ethics c. Social Responsibility and “Green” d. Sustainability

In-Class Exercises The Path to Success: Whether it Makes Sense or Act Ethically in the World of Business

Reading The Ethical Mind: A Conversation With Psychologist Howard Gardner, Harvard Business Review, March 2007 See on-line material

Objectives

Discover ethical differences in different cultures Understand why corporate social responsibility and sustainability is growing in importance in the world of international business. Understand why public corporations (an many private ones) tend toward unethical actions.

Class 7 —July 6, 2017: Review, Discussion, Group Activities

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Second Team Meeting In-Class Exercise: Ethics in the 21 Century Age We will discuss a number of different scenarios which raise troubling ethical issues. Some examples:

a. It’s been said the primary goal of a public corporation is to maximize profits for the shareholders. What is the upside? What is the downside?

b. What’s legal and what’s ethical when it comes to influencing government officials? c. What’s ethical and not ethical when it comes to marketing?

Class 8—Management History– July 10, 2017 Lecture Topics a. Evolution of Management Theory In-Class Case Discussion: The Corporation Reading Shin, Yoo Kuen (1989). The Traits and Leadership Styles of CEO’s in Korean

Companies. International Studies of Management & Organization. 28(4) (Winter). Pg. 40-48. See on-line material

Objectives: Understand the contributions of Frederick Taylor, Henri Fayol, Max Weber, and Adam Smiths major contributions to management theory.

Class 9— Understanding Multinational Corporations (MNCs) – July 11, 2017 Topics a. MNC development stages

b. Structure and organizations In-Class Video: Wal-Mart Reading Ball, Donald; McCulloch, Wendell; Frantz, Paul; Geringer, J.; Minor, Michael

(2004). International Business: The Challenge of Global Competition, Chapter 14, International, Organizational Design, and Control, New York: Irwin, pages 480 to 489. See on-line material

Objectives

Outline the main stages of development of multi-national companies Identify the different structural arrangements that international organizations may adopt. Describe the different control and coordination aspects associated with each type of structure.

Class 10— NMC’s Staffing and Getting a Job– July 12, 2017

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Lecture Topics a. Staffing the organization

b. Selection methods and criteria c. Conducting an Interview

In-Class In-Class Discussion: Compare and contrast what Korean, American and European MNCs are looking for in terms of new hires

Reading Moss, and Tubbs, (2000). Interviewing, Human Communication, 9th Edition, Chapter 11, pages 331 to 353. Thomas, David(2008). Cross-Cultural Management, 2nd Edition, Chapter 10: The Challenge of International Assignments, Thousand Oaks, CA: Sage.

Objectives Know how to get a job in an MNC; what they look for in new hires. Know the responsibilities of a typical in-country or expat manager.

Class 11 —July 13, 2017: Review, Discussion, Group Activities Third Team Meeting Exam Review Practice Interviews Interviews are more than just answering questions. They involve creating positive first impressions and using nonverbal communication techniques to impression manage an image of competence. Learn about the interview process, practice being interviewed and playing the role of the interviewer.

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Class 12—Midterm—July 17, 2017 Mid-term Exam Reading (for Class 10)

Coutu, Diane (2004). Putting Leaders on the Couch: A Conversation with Manfred F.R. Kets de Vries. Harvard Business Review. (January). Pg 65 to 71. See on-line material

Class 13—Understanding Leadership – July 18, 2017 Lecture Topics a. Leadership and Management

b. Leadership Styles In-Class Exercises Determine your primary leadership style Reading Cacioppe, Ron (1997). Leadership moment by moment!Leadership &

Organization Development Journal, Volume 18: 7 1997 pp. 335-345 Thomas, David (2008). Cross-Cultural Management, 2nd Edition, Chapter 7: The Manger as Leader, Thousand Oaks, CA: Sage.

Objectives

Understand the fundamental differences between leadership and management. Understand the role of leadership and its importance in a global context. Be able to define and describe the major type of leadership styles seen in the world today.

Class 14—Transformational Leadership– July 19, 2017 Lecture Topics a. Transactional vs. Transformational Leadership

b. Characteristics of Transformational Leaders In-Class Exercises Exercise: How comfortable are you with change? Reading Livingston, J. Sterling. (1969). Pygmalion In Management. Harvard Business

Review. Objectives Know the key differences between the transactional leader and the

transformational leader. Describe the major characteristics common to transformational leaders.

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Class 15 —July 20, 2017: Review, Discussion, Group Activities Fourth Team Meeting Assessing Your Knowledge and Skills: The Core Five Assessment Ideally leaders understand themselves and their follows. We will perform a series of assessments designed to give you better insights into hidden aspects of your personality and perform whole person assessment to clarify the knowledge and skills you need to pursue your vision.

Class 16—How To Emerge As a Leader – July 24, 2017 Lecture Topics a. Tactics to Use

b. Formal and Informal leadership c. Influence Without Authority

In-Class Movie: The Thing Reading Cohen, Allan R. and Bradford, David L (1989) Influence Without Authority: The

Use Of Alliances, Reciprocity, And Exchange To Accomplish Work Organizational Dynamics, 17:3, Winter, pages 5-17. See on-line material.

Objectives Identify different techniques to emerge as a leader within a group. Discover how one can influence others without the use of authority.

Class 17 — Sources of Leader Influence – July 25, 2017 Lecture Topics a. Social and Selfish Power

b. Position and Personal Power c. Seven Types of Influence

In-Class N/A Reading Maccoby, Michael (2004). The Power of Transference: Why People Follow the

Leader, Harvard Business Review, September, pages 77 to 85 See on-line material

Objectives Develop an understanding of how to influence others. Discover your top three sources of influence and how to increase your ability to influence others.

Class 18— July 26, 2017 — The Power of Vision: Preparing Yourself For the 21st Century

Lecture Topics a. The Nature of Imagination

b. The Power of Vision In-Class Exercise: Seeing With the Minds Eye

Objectives Realize why it is critical to your success to have vision Realize that imagination is essential to individual creativity and corporate innovation

Reading See on-line material

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Class 19 — July 27, 2017 — Team Presentations Lecture Topics N/A In-Class Team Presentations Objectives N/A Reading See on-site

Class 20 & 21 — July 31 and August 1, 2017: Team Presentations

Final – August 2, 2017

XII. Bibliography

Carroll, Raymonde (1990). Cultural Misunderstandings: The French-American Experience. University of Chicago Press. Dodd, Carley H. and Frank F. Montalvo; (1987). Intercultural Skills For Multicultural Societies; SIETAR International. Hofstede, Geert (1994). Cultures and Organizations, McGraw-Hill International. Trompenaars, Fons. (1997). Riding The Waves of Culture: Understanding Cultural Diversity in Business, 2nd Edition, McGraw-Hill 416 pages, 0786311258 (Recommended) Hall, Edward T. and Hall, Mildred Reed. (1989). Understanding Cultural Differences: Germans, French & Americans, Intercultural Press, Inc.

Simons, George F.; Working Together: How To Become More Effective In A Multicultural Organization; Crisp Publication, Inc.; 1989. Stewart, E. and Bennett M., (1991). American Cultural Patterns: A Cross-Cultural Perspective, Intercultural Press.

Trompenaars, Fons (2000). Building Cross-Cultural Competence: How to Create Wealth from Conflicting Values. Publisher: Yale Univ Press