global travel retail excellence - world duty · pdf fileglobal travel retail excellence...

AFRICA | AMERICAS | ASIA | EUROPE

ITALY: Corso di Porta Vittoria, 1620122 Milano

SPAIN: Josefa Valcárcel, 30 28027 Madrid (+34) 912 742 200

UK: 4 New Square, Bedfont Lakes Feltham, Middlesex TW14 8HA (+44) 20 8624 4300

USA: 6905 Rockledge DriveBethesda, Maryland 20817(+1) 240 694 4100

www.worlddutyfreegroup.com

GLOBAL TRAVEL RETAIL EXCELLENCE

WORLD DUTY FREE GROUP AFRICA | AMERICAS | ASIA | EUROPE


WELCOME TOWORLD DUTY FREE GROUP


SEPTEMBER 2015, GBR

CONTENTSINTRODUCTION 2

OUR HISTORY 3

FACTS AND FIGURES 7

OUR WORLDWIDE LOCATIONS 9

FOCUS ON FIVE 13

OUR STORES 15

CATEGORY EXPERTISE 27

CUSTOMER SERVICE 34

MARKETING & DIGITAL MEDIA 35

SUPPLY CHAIN 41

INDUSTRY AWARDS 42

COMMITTED TO SUSTAINABILITY 44

WORLD DUTY FREE GROUP

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WWORRLDD DUTTY FRREE GGROUUP IS PRESENT IN 105 LOCATIONS ACROSS 20 COUNTRIES ON FOUR CONTINENTS. THE AIRPORTS IN WHICH THE GROUP OPERATES HANDLE MORE THAN ONE BILLION PASSENGERS EVERY YEAR. THIS HAS PERMITTED THE COMPANY TO VERY QUICKLY UNDERSTAND AND ADAPT TO LOCAL TASTES, BOTH OF LOCAL AND INTERNATIONAL COSTUMERS. WITH A WORKFORCE OF OVER 9,500 EMPLOYEES, WDFG OPERATES MORE THAN 500 STORES.

WORLD DUTY FREE GROUP IS THE SOLE DUTY FREE OPERATOR AT FIVE OF THE TOP 30 BUSIEST INTERNATIONAL AIRPORTS AROUND THE WORLD — MORE THAN ANY OTHER OPERATOR. THE GROUP IS PRESENT IN SOME OF THE MOST ATTRACTIVE HUBS FOR INTERNATIONAL TRAVEL, INCLUDING LONDON HEATHROW, LONDON GATWICK, MADRID, VANCOUVER AND HELSINKI AIRPORTS. THE GROUP’S LARGEST MARKET IS EUROPE, WITH THE UNITED KINGDOM AND SPAIN AS KEY MARKETS; WORLD DUTY FREE GROUP ALSO HAS A STRONG PRESENCE IN THE US MARKET, WITH OVER 240 STORES SPREAD ACROSS 30 LOCATIONS, INCLUDING 6 OF THE TOP 10 BUSIEST US HUBS, AS WELL AS OPERATIONS IN THE DINAMIC MIDDLE-EAST MARKET, WITH STORES IN JORDAN, KUWAIT AND SAUDI ARABIA.

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PROUD OF THE …

EXCITED ABOUT THE

1997World Duty Free founded by BAA to run tax and duty free shopping at its UK locations.

2005Autogrill acquires a 50% share in Aldeasa.

2007Alpha Group Travel Retail purchased by Autogrill.

2008World Duty Free purchased by Autogrill, alongside remaining 50% of Aldeasa.


1955Alpha begins trading during the early days of airport shopping.

1974Aldeasa founded as a bonded warehouse and wholesale business in Spain.

1976 Aldeasa opens its fi rst stores, at fi ve Spanish locations: Madrid, Alicante, Barcelona, Mallorca and Ibiza.

1980sAldeasa expands into South America and beginsoperating from palaces, museums and cultural sites in Spain.

2011World Duty Free Group unveiled as the new tax and duty free retail group.

2012World Duty Free Group announces the acquisition of the retail division of HMSHost in the US, adding more than 240 stores to the global estate.

2013Autogrill announces the demerger of World Duty Free Group to reinvent the business as a stand-alone global travel retail company. On 1st October shares in World Duty Free S.p.A., holding company of World Duty Free Group, commence trading on the Milan Stock Exchange.

2015World Duty Free Group completes acquisition of the remaining three concessions from HMSHost travel retail division in North America.Dufry acquires the majority stake in World Duty Free S.p.A. from Autogrill.

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WE SELL

OF PERFUME PER WEEK AND A BOTTLE OF

CHANEL No.5 EVERY FIVE MINUTES


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SALES OF € 22,4006.66 MMILLIOON IN 2014, UP +15.8% (+13.7% AT CONSTANT EXCHANGE RATES) ON 2013

OVER 400 YEAARSS’ EXPERIENCE IN MANAGING AIRPORT SHOPPING

99,55000 TALENTEDINDIVIDUALS IN OURGLOBAL WORKFORCE


MAJOR DEVELOPMENTS IN FINLAND, GERMANY,SAUDI ARABIA AND UK

RENEWAL OF KEY CONCESSIONS: LONDON HEATHROW AND KUWAIT AND NEW CONCESSIONS GRANTED IN EUROTUNNEL FRANCE, AND USA

MANAGING 120,,0000 SQUARE METRES OF SHOPPING SPACE AROUND THE GLOBE

SUCCESSFULLY WORKING ALONGSIDE OVER 11,0000 INTERNATIONAL BRAND PARTNERS

AWARDED AIRRPORRT REETAILERR OF TTHHE YEEAR, BY FRONTIER FOR TWO CONSECUTIVE YEARS, IN 2013 AND 2014

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CANADA

F

UNITED K

UNITED STATES

MEXICO

PERU

CHILE

JAMAICA

CURAÇAO

BRAZIL

Commercial and operational offices in Spain, UK and United States.UK, UinpaSn s cefioalnioaeo n

20 COUNTRIES

MORE THAN 105 LOCATIONS

OVER 500 STORES*


SPAIN

FRANCE

JORDAN

INDIA

D KINGDOM

SAUDI ARABIA

GERMANY

ITALY

KUWAIT

FINLAND

SRI LANKA

CAPE VERDE

THEOF WORLD DUTY FREE GROUP

AT PRESENT, WORLD DUTY FREE GROUP HAS A POTENTIAL

CLIENT BASE OF MORE THAN 600 MILLION TRAVELLERS A YEAR;

THOSE WHO PASS THROUGH THE MORE THAN 105 LOCATIONS

IN THE 20 COUNTRIES IN WHICH THE GROUP IS PRESENT.


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the MARKET LEADER in travel retail in the UK and Spain

GROWING RAPIDLY in Europe and in exciting territories

such as the Americas.

renowned in the industry for developing CUTTING-EDGE

store environments

constantly driving INNOVATION IN DIGITAL TECHNOLOGY and leading the way in enhancing our

customers’ shopping experience

dedicated to employing knowledgeable, focused and

friendly staff who provide TOP LEVELS OF SERVICE

skilled in sourcing the BEST PRODUCTS in travel retail

for both global and local customer bases

recognised by the industry bodies and our peers, with a host of

AWARDS in recent years

committed to reducing our ENVIRONMENTAL IMPACT


THE BEST PRODUCTS IN TRAVEL RETAIL

FOR BOTH GLOBAL AND LOCAL CUSTOMER BASES


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OUR BUSINESS MODEL

Five core principles underpin our business and allow us to build for a strong future.

AIRPORT PARTNERSHIPS

Our business model is built on successful partnerships with our airport partners. Design innovation, an understanding of each individual location in which we operate and a wealth of experience make World Duty Free Group one of the world’s most prestigious partners in travel retail.

1

STUNNING STORES

Our stunning stores are where all the elements of our operations successfully combine to provide a unique and special shopping experience. Our skilled teams work together, alongside our partners, to showcase our products, delight our customers and deliver commercial success.

2


SKILLED PEOPLE

We employ over 9,500 people in a diverse and multi-cultural team spanning more than 80 nationalities. Our employees work to the same ethical principles across the globe and offer a world class service across a wide range of markets and travellers.

3

5

CUSTOMER FOCUS

With millions of travellers with diverse needs passing through our airport stores every day, we are dedicated to providing shopping solutions and product choices that perfectly meet their needs, as well as coordinating with our airport partners to provide further support services.

4

BRAND EXPERTISE

We are trusted by hundreds of worldwide brands to showcase their products and brand heritage in fi rst class store environments. We involve brand partners at strategic level, when planning our space, merchandising and promotions to represent our suppliers’ products at their very best.

d partners at strategicplanning our space, ng and promoromotions to

suppliers’ prododucts at est.


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OUR MAIN DUTY FREE STORES ARE

CONCEIVED WITH AIRPORT PASSENGER

FLOW IN MIND. THE RESULT IS A ‘WALK-

THROUGH’ CONCEPT THAT HAS BECOME ONE

OF OUR TRADEMARK DESIGN SUCCESSES.

TRAVELLERS ARE LED THROUGH THE STORE

ON THE NATURAL PATH TO THEIR DEPARTURE

GATES, MAKING SHOPPING AN INTEGRAL PART

OF THEIR JOURNEY.

THE GROUP BROUGHT THE WALK-THROUGH

CONCEPT TO THE NORTH AMERICAN MARKET

FOR THE FIRST TIME. BOASTING THE LARGEST

DUTY FREE BEAUTY DEPARTMENT IN NORTH

AMERICA, THE 1,450 M2 SPACE IN VANCOUVER

AIRPORT IS THE ANCHOR STORE FOR NINE

OTHER OUTLETS, INCLUDING AN HERMÈS

BOUTIQUE AND THINKING CANADA SOUVENIR

STORE. WE OPENED THE BIGGEST WALK-

THROUGH STORE IN EUROPE, AT GATWICK

SOUTH, LONDON.


World Duty Free Group is a vital partner in our key strategic priority of positioning Vancouver as one of the world’s best gateway airports. By understanding our customers’ needs and responding with current brands and up-to-date product lines, the Group provides a shopping experience that engages our travellers and sets the experience apart from our competitors.

We look forward to working with World Duty Free Group to add additional brands and accessory lines to take advantage of new markets

and trends.

SUUSAANN STIENEE, DIRECTOR OF RETAIL AND PASSENGER SERVICES, VANCOUVER


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MAIN TAX & DUTY FREE STORES

Classic duty free products at fantastic prices are the nucleus of our main store concessions. World Duty Free Group operates a range of store concepts depending on the location, and we research each individual airport´s customer profi le in detail to determine the best solution.

Once inside, ranges inspire and delight. A strong connection to many of the world’s top brands allows World Duty Free Group to carefully select its ranges, whether for fragrance, liquor, luxury, fashion, confectionery or tobacco. We showcase every product line in a well designed – and defi ned – space in store, courtesy of our meticulous space planning discipline.

Our attention to interpreting customer profi les has seen our main stores become the places to go to for impressive savings on best sellers and unrivalled exclusive products and special offers.

The Group also operates ‘express’ satellite stores located at departure gates and arrivals halls to offer a core tax and duty free range to cater for last minute purchases.

We operate some of the industry’s best known store fascias, established over many years as among the world’s most successful and desirable tax and duty free airport stores.


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When customers want a deeper product experience, our range of specialist shops is designed to deliver. These store teams are renowned for their expertise and category knowledge and the product quality and range is exemplary.

World Duty Free Group has developed specialist stores in core categories.

SPECIALIST STORES

BEAUTY

BEAUTY STUDIO | new launches to the skincare and cosmetics markets

BRAND BOUTIQUES | stand-alone stores for some of beauty’s biggest names, including MAC, Kiehl’s, Jo Malone and Aveda

LIQUOR

WORLD OF WHISKIES | niche brands, limited editions, world famous names and expressions for the connoisseur star in a 350-strong range from the world’s best distilleries

WINE COLLECTION | great grapes and respected regions build this rare and vintage collection

FOOD & CONFECTIONERY

FOOD SOCIETY | Spanish delicatessen and regional specialities in food and wine, coupled with the world’s only on-airport gourmet Iberico ham slicer

SIMPLY CHOCOLATE | a paradise for chocoholics

THE SWEET SHOP | a vibrant concept for a colourful candy collection

TOBACCO

LA CAVA DEL CIGARRO | stocking all the famous international names in tobacco production

CIGAR HOUSE | a range of up to 300 lines carefully selected by our specialist team


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Our gift and souvenir shops showcase traditional goods synonymous with a country’s national identity, side-by-side with contemporary designs and items with strong local connections.

Customers are delighted by the expertly sourced selection, with our buyers opting for original products that truly refl ect the host nationality or region.

GIFTS AND SOUVENIRS

THINKING …

Families and business travellers alike love this selection of classic souvenirs. From clothing items and branded stationery to decorative items, ornaments and cultural goods – it can all be found in store. Not content with just stocking goods that refl ect the region, we love to incorporate a local element into our stores architecture too – like at Thinking Barcelona where the design refl ects the work of the city’s most famous designer and architect, Antoni Gaudi.

GLORIOUS BRITAIN

An established brand now recognised by travellers from around the world, Glorious Britain is the UK’s premier gift and souvenir outlet. We incorporate iconic British symbols into our store design, including London’s Big Ben and the classic Mini Cooper car. The blend of quintessentially British gifts with quirky contemporary ranges ensures that every traveller fi nds something to their taste. Glorious Britain staff are a passionate team who will ensure that every customer takes home their own special piece of Great Britain.


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LUXURY STORES

JEWELLERY & GIFTS | exclusive jewels and luxury watch brands

WATCH & SEE | glasses and watches from the biggest international names including DKNY, Gucci and Diesel

HIGH STREET FAVOURITES

Established names in fashion are found at many of our locations. Passengers can pick up hot-off-the catwalk ranges, at tax-free prices, from leading brands including Tommy Hilfi ger, Lacoste, Hugo Boss and Mango.

FASHION STORES

COLLECTION | fashion and accessories from designer lines

MEN’S FASHION | home to all the latest trends in menswear

SUNGLASSES | specially-selected ranges from over 40 respected brands

BRAND BOUTIQUES | our portfolio covers the world’s most prestigious luxury brands including Hermès, Bulgari, Salvatore Ferragamo and Ermenegildo Zegna. Exclusive agreements have allowed us to extend these beyond international and duty free environments, to domestic locations.

FASHION AND LUXURY


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NEWS

THE ECONOMIST | houses all the top-selling news and consumer titles

THE WALL STREET JOURNAL |catering for an international passenger portfolio with an extensive range of newspapers and magazines, in many languages

SUNSET NEWS | for all essential reading and general travel retail goods

CONVENIENCE

ZMARKET | these stores provide fresh fast food and essential travel items to ensure the smoothest of journeys for our passengers

Passengers travelling through North America have come to trust our news and convenience stores for essential reading and last minute food and travel purchases. We operate a range of news stores that cater for all – international, regional and local readerships.

NEWS AND CONVENIENCE


WORLD DUTY FREE GROUP STORES CATER FOR AN INTERNATIONAL CUSTOMER BASE – BRAND AWARE TRAVELLERS WHO EXPECT A HIGH-LEVEL OFFERING ACROSS ALL SIX OF OUR CORE PRODUCT CATEGORIES: BEAUTY, LIQUOR, TOBACCO, SOUVENIRS, FOOD AND LUXURY ITEMS. OUR SPECIALIST BUYERS ARE SKILLED IN SELECTING THE CORRECT RANGES FOR EACH INDIVIDUAL LOCATION AND BRINGING WORLD FAMOUS BRANDS AND LOCAL PRODUCTS TOGETHER UNDER ONE ROOF.

RIGHT PRODUCT, RIGHT PLACE, RIGHT TIME

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AND CAN BE INTEGRATED

INTO ANY AIRPORT IN THE WORLD


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BEAUTY |

World Duty Free Group provides an unrivalled selection of

beauty products merchandised in spaces that mirror the

world’s top department stores. Often the showpiece sections

of our main tax and duty free shops, customers benefi t from

fi rst-to-market launches of perfumes, cosmetics and skincare

ranges. We secure travel retail exclusives on premium brands

and work with the biggest names to promote the newest

products on the market through our creative in-store theatre.


LIQUOR |

Through long-established relationships with key brands, we

have built a strong liquor portfolio that embraces international

best sellers alongside collectors’ editions and exclusives.

Customers trust us to source the best wines and spirits,

catering for a range of budgets – at prices that can be 40%

lower than standard. Our sales fi gures refl ect our success: in

the UK, World Duty Free is the biggest retailer of malt whisky,

accounting for 25% of sales in the country.


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FOOD AND CONFECTIONERY |

Great offers and great choice are at the heart of our food and

confectionery category. We select ranges to appeal to all

age groups, and to suit leisure and business travellers alike.

Whether customers are looking to treat themselves to luxury

confectionery, fi nd a food gift, or experience the national treats

of the host country, they will fi nd all this and more in store.

GIFTS AND SOUVENIRS |

It takes a discerning eye to source desirable souvenir gifts

that will truly capture a country’s style and national fl avour,

and at World Duty Free Group we employ a team that is truly

up to the task. Extensive research and supplier comparison

ensures that only the best products reach our stores, and we

select goods that suit a wide range of passengers with varied

budgets. From a simple keyring to a reproduction of a local

artist’s work, variety, surprise and value are the linchpins of our

gifts and souvenirs category.


LUXURY AND FASHION ||

When it comes to the very latest trends, our partnerships with

market leaders ensure we keep abreast of every season’s

styles. Our stores and stand-alone boutiques house fashion

brands with a worldwide reputation, including Burberry, Hermès

and Tommy Hilfi ger. We understand that trends extend beyond

clothing, and our handbags, watches and jewellery products are

sourced to keep the ranges fashionable, fresh and desirable.

TOBACCO |

Our extensive tobacco range focuses on all the leading worldwide

brands customers have come to expect, offered at fantastic

duty free and duty paid prices. Our buyers also research local

favourites and tailor ranges to different tastes around the globe.

Our expertise extends to cigars, and a specialist team sources

a selection that offers choice and value for both the novice

and connoisseur.

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“ I love airport retailing. The chance to meet thousands of passengers every day fascinates me. I have learned so much since joining the company, having been given wide brand training to expand my knowledge. I love the satisfaction on a customer’s face when they discover something new and it prompts them to buy the product.”

JOOSE ROODRIGOOSALES AND SERVICE SPECIALIST, GATWICK, LONDON

“ The most important aspects to great customer service are empathy, enthusiasm and enjoying your work. This is how I interact with my customers. The personal satisfaction of knowing that your advice and service has exceeded a customer’s expectations is priceless.”

MAARTAA MMARTINEEZ ESCCALACUSTOMER SERVICE ASSISTANT, BARCELONA, SPAIN

World Duty Free Group carries out extensive consumer research to get to the heart of the markets in which we operate and to discover who our customers are and what they want from us. We also recognise that a great product range and beautiful stores are nothing without the talented people who work for us.

We train our store staff to make the most of their individual talents and gain wide experience of the brands they sell. When it comes to passion for the job, we aim to employ the very best.

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Our ground-breaking Contentainment programme

delivers multi-channel, commercially focused

digital marketing campaigns, promoting both

new and established products to some of the

most brand-aware customers in the world.

Contentainment combines iconic video displays,

front of house merchandising, targeted sampling,

expo space and professional demonstrations to

bring partners’ brands to life as unparalleled in-

store theatre.

The programme is in constant development

and the use of iPads, multi-touch tablets and

motion sensors are recent new additions to the

technology.

The results speak for themselves – with sales

uplifts of up to 45% on big launches. That’s why

we now plan to invest to bring Contentainment to

a wider international portfolio.

AN INTEGRATED MARKETING APPROACH SEES TRADITIONAL MERCHANDISING, PROACTIVE PR AND EYE-CATCHING SEASONAL CAMPAIGNS SUCCESSFULLY DOVETAIL WITH ONE-OFF SHOWS AND IN-STORE LIVE EVENTS.



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BBRAAND PARTNNERRSHIPSSWe seek to inspire passengers at every point of their journey through

the airport, and build promotions that truly capture the imagination.

Working alongside our airport operators we have staged highly-

successful in-store campaigns with Jo Malone, Bacardi and

many more.


When it comes to engaging with our customers, World Duty Free Group strives to be at the

forefront of the industry. We are constantly exploring exciting new channels as the way the world

communicates continues its rapid revolution, having a huge impact on the way shoppers select

and make their purchases. We have been using digital communications for the past 10 years to

drive conversion, boost average passenger spend and build customer loyalty.

INNFOORRMATTIVE WEBBSITEES for core tax and duty free stores

SOOCCIAAL MEEDIAA reaching audiences via Facebook and Twitter accounts

SPPECCIAALISST WWEBSIITES for World of Whiskies and Glorious Britain, including pre-order and online purchasing*

EMMAAILL NEWWSLETTEER to alert mailing list customers to new products, offers and campaigns

ONLLINNE BLLOGSS to talk in more detail about our category ranges

PHHOONE APPPS via special offers with Four Square and Quidco

* Online pre-order facility with in-store purchasing available for World of Whiskies. Glorious Britain has its own fully transactional website.

World Duty Free Group’s innovative use of digital technology has captured the imagination of our

passengers, and the industry as a whole. We have won several accolades at the Moodies, the

travel retail industry´s social media awards.

BEST TWITTER FEED for our @WorldDutyFree page

BEST USE OF DIGITAL MEDIA ON THE CONCOURSE for Contentainment

BEST USE OF SOCIAL MEDIA OVERALL for a travel retailer

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WE FOCUS ON OUR AND PROVIDE TRAVEL RETAIL EXCLUSIVES, INTERNATIONAL BEST SELLERS,

GREAT GIFTS AND COLLECTABLES, LOCALLY PRODUCED GOODS AND

FIRST-TO-MARKET LAUNCHES


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To ensure optimal product availability, our award-winning supply chain

experts integrate complex local and global logistics operations. We take a

collaborative approach with suppliers and back this with industry-leading

logistics technology. This gives us accurate stock fi gures, and the ability to

respond quickly to the needs of our stores and their customers.

We operate a modular, fl exible and dynamic logistics network, with country-

based logistics operations supported by a sophisticated, multi-channel global

network of distribution centres and consolidation platforms. This integration

allows us to offer a differentiated level of service to our stores, providing

added value to all our stakeholders, including airport partners, customs

authorities, brand partners and the end customer.


WORLD DUTY FREE GROUP HAS GAINED WIDESPREAD INDUSTRY RECOGNITION

INDUSTRY ACCOLADES RECENTLY AWARDED TO WORLDDUTY FREE GROUP INCLUDE:

FRONTIER AWARDSAIRPORT RETAILER OF THE YEAR IN 2013 AND 2014

THE MOODIE REPORT DREAMSTOREWINNERS IN 2013. 2014, AND 2015BEAUTY | LONDON HEATHROW AIRPORT

THE DRINKS BUSINESS AWARDS 2015TRAVEL RETAIL OPERATOR OF THE YEAR

ACI NA AWARDS 2015BEST GREEN CONCESSIONS PRACTICE |AVEDA STORE IN MINNEAPOLIS ST. PAULINTERNATIONAL AIRPORT

BT RETAIL WEEK TECH & ECOMM AWARDS 2015BEST CUSTOMER EXPERIENCE

ARN AWARDS 2014BEST AIRPORT RETAIL DESIGN | AVEDA STORE IN MINNEAPOLIS ST. PAULINTERNATIONAL AIRPORT

AWARDS 2014FRONTIERWINNER


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LONDON HEATHROW AIRPORT

We are working side-by-side with the

wider airport community to deliver

a sustainable Heathrow. Through

collaborative decision-making, the aim

is to improve sustainability performance,

present a joined up approach to

stakeholders and to make sustainability

a core element of the Heathrow brand.

MANCHESTER METROPOLITAN UNIVERSITY

Through support for a key research

project being carried out at Manchester

Metropolitan University, the Group is

offering its experience and expertise to

help develop low-carbon airport retail

models for the future. The study is

investigating current CO2 emissions and

considering alternatives that will enable

airports to adapt to climate change.

BIRMINGHAM AIRPORT

A pioneering project realised

at Birmingham Airport, won the

Champion of Champions accolade

at the 2012 Green Apple Awards for

Environmental Practice. The unique

model, designed by a member of our

in-house development team, puts our

energy consumption at the heart of

the development and was the result of

the collaboration between ourselves

and Birmingham Airport to make more

effi cient use of shared mechanical

and electrical systems.

The energy impact of the new

2,100sq m store was reduced

by 54%, through use of low energy

lighting and cooling strategies that use

fresh external air.


The Group reports against environmental and social targets on

a wide range of subjects including employment, human rights,

energy use, product sourcing and social responsibility.

Our supply chain department works collaboratively with brand

partners and suppliers to optimise vehicle utilisation, improve

effi ciency and reduce CO2 emissions in our distribution

operations. We work with with brands partnersww to reduce the

amount of excess packaging entering our waste streams and we

strive to recycle as much as possible – in our most developed

supply chain systems we send less than 5% waste to landfi ll. All

stores in the UK are ISO14001 and OHSAS18001 certifi cated

and we’re committed to extending this high standard as far as

possible to the rest of the World Duty Free Group estate.

AS A GLOBAL COMPANY, WORLD DUTY FREE GROUP

UNDERSTANDS ITS RESPONSIBILITY TO MANAGE ITS

OPERATIONS SUSTAINABLY. AT TOP LEVEL WE ARE

INCREASINGLY AIMING TO BUILD NEW STORES THAT HAVE

LOW ENVIRONMENTAL IMPACT, WHILE AT THE SHARP END WE

CONSTANTLY LOOK TO MAKE SMALL CHANGES TO REDUCE

OUR DAILY ENERGY USE.


ITALY: Corso di Porta Vittoria, 1620122 Milano

SPAIN: Josefa Valcárcel, 30 28027 Madrid (+34) 912 742 200

UK: 4 New Square, Bedfont Lakes Feltham, Middlesex TW14 8HA (+44) 20 8624 4300

USA: 6905 Rockledge DriveBethesda, Maryland 20817(+1) 240 694 4100

www.worlddutyfreegroup.com


WORLD DUTY FREE GROUP AFRICA | AMERICAS | ASIA | EUROPE

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