glue and sticking together - a story by capgemini on yammer

Tom Barton, Capgemini

Connectivity: the competitive edge

28 Sept 2011

Glue and sticking together

| Connectivity: the competitive edge

Once upon a time…

Tom Barton, Capgemini, “Glue and sticking together”

2© 2011 Capgemini. All rights reserved.


Who, what, where, why, when, how many…?




We are all storytellers




And we are storytellers at work




Head of storytelling




44 years of history

1967SoGETI founded by Serge Kampf in Grenoble, France on October 1.

1973Sogeti, Gemini Computer Systems and CAP merged as Cap Gemini Sogeti.

1975First AnnualReport published.

1985Cap Gemini Sogeti listed on the "Second Market" of the Paris Stock Exchange.

1989Opening of the Group University in France (Béhoust).

1991Creation of Gemini Consulting resulting from the merger of five management consulting firms.

1993First transformation program of the Group’s organization, sales approach, methods and culture, called “Genesis.”

1996The Group reorganized its shareholding and management structure and adopts a new name and a new logo: Cap Gemini.

Opening of a flagship office in Singapore, marking the first steps into Asia.

2000Acquisition and merger with Ernst & Young Consultingto form Cap Gemini Ernst & Young.

2002• Sogeti name revived in some

countries and expanded to others for Local Professional Services.

• The second major transformation of the Group’s move to a simpler model built around Consulting, Technology and Outsourcing and Local Professional services.

• The Board of Directors name Paul Hermelin CEO.

2004Name and logo changed to Capgemini coinciding with global ad campaign to position “The Collaborative Business ExperienceTM.”

2007Capgemini acquiresKanbay and Indigo,expanding its offshore capabilities in India.

2008Capgemini acquires Vizuri (UK), BAS (The Netherlands) and Empire (Czech Republic).

1968Gemini Computer Systems Inc. based in New York.

1962CAP founded in France

1978Cap Gemini Inc. established in Washington DC.

1998Cap Gemini is included on the CAC 40 listing on the Bourse.

1999Cap Gemini is voted "European Company of the Year" by the European Press Federation.

• Opening of a new international training and conference center in France at Les Fontaines.

1960's 1970's 1980's 1990's 2000's

2009Consulting Services becomes a global entity: Capgemini Consulting.

2010Acquisition of CPM Braxisin Brazil.


Canada

United States

Mexico

Brazil

Argentina

All over Europe

Morocco

Australia

People’s Republicof China

India

Chile

Guatemala

Singapore

A global presence in 40 countries(As of June 30, 2011)

OmanPhilippines

Taiwan

Vietnam

UnitedArab Emirates

UK & Ireland8,688

France20,203

Benelux10,452

Nordic Countries4,279

North America8,925

Central & Eastern Europe 8,396

Morocco367

Iberia4,752

Italy1,762

India34,565

Latin America8,703

Asia Pacific3,182

Group workforce 114,2748

Working offshore42,592

Group Headquarters

Paris, France


A wide range of solutions and services

Capgemini

Consulting

Digital Transformation Strategy and Transformation Marketing , Sales & Service Finance & Employee Transformation

Mobile Technology Open Source / SaaS Software & Quality Management Testing Enterprise Resource Planning (ERP) Co-Sourcing/Multi-Sourcing Business Intelligence Portals

Application

Services

Application Consulting Application Development & Maintenance (AD&M) Application Development & Integration / Customer

Software Development (CSD) Application Outsourcing Application Lifecycle Services IT Transformation: Strategy & Architecture

Infrastructure

Services

IT/IS advisory, design & transformation services (ITS) IT governance services & implementation Data Center Optimization and Virtualization Cloud computing – IaaS, Google Apps, Office365, SAPaaS End-to-end full-lifecycle Enterprise Services Management

Sogeti

Application Management High-Tech Engineering Infrastructure Management Testing

Research & Advisory Services Human Resources Industry specific services for banking

& insurance

Remote Infrastructure Management Data Center and Infrastructure Services Network & Security Services. Workplace Services & Virtualization Storage and data management

Supply Chain Management Technology Transformation

Business

Process

Outsourcing

Finance and Accounting Procurement Supply Chain Management Customer Operations Management Management Assurance Services


We built thetrainline.com




The most sustainable date centre in the world




Saving the MOD £5 billion




6.9 million people submit tax returns online




New ways of working together



From communication 1.0 to networked communications

http://www.4lounge.net/wp-content/uploads/2011/07/n_1234209334_facebook_logo.jpg


Capgemini intranets




Check my mailbox?




Does anyone know where I might find…?




Maybe there’s a newsletter for that…




Finding the right thing is not always that easy




In the real world…




There’s quite a lot to sift through




In house, there are multiple, discrete locations




Yammer launched on 10 Sept 2008…

two people from Capgemini join




In the first month 38 people join

the Capgemini network




The birth of the Capgemini network




October 2008, 22 more people join




March 2009, the 1,000th user joined




Our Yammer code of conduct (on our wiki)




May 2009, we reached 2,000 users




Guidelines for using Yammer, issued by Group CIO

“Yammer is NOT a corporate tool. It is not

administered, and so the access is not

controlled. We have then to consider this space

as some kind of grey zone, between public

internet and intranet. But from a security point of

view, if it is grey, I am afraid it is black.”



June 2009


November 2009: 5,000 users




2010 – 23rd Rencontres




June 2010:

first internal announcements for Rencontres

• Dedicated internal website

• Yammer to play key role in interaction




2010 – 23rd Rencontres




8,500 new Yammer users




August 2010, the Group CEO joins




Open to everyone




Yammer is no longer under the radar




23rd Rencontres gets underway 29 September 2010




Dedicated site integrates Yammer




By the end of Rencontres, there were 14,250 users




By 31 Dec 2010: 18,500 users




July 2011:

we upgrade to the premium version of Yammer




Capgemini is the largest Yammer network

• 30,000 users

• 800 active groups

• 1,000 messages a day




So, what does Yammer give us?




The platform is clear and structured

© 2011 Capgemini. All rights reserved. 48


Personal suggestions

Name and picture

Groups joined

Features

Settings

Suggestions for groups

News is divided into My Feed and Company

Feed


Yammer offers a variety of functions




Available on my mobile




How we’re using Yammer



Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of Microblogging At Capgemini Yammer’, BIS Working Paper

Requests for information generate quick responses



… and round the clock



Discussions are presented together



Discussions about future trends



Opportunities to share successes



Links to news, particularly industry news



Seek suggestions and ideas



Water cooler chat



... and on a serious note too



Even very personal issues... work/home blurring



Communication in groups for projects



Transparent project management in real time

Communication is clearly documented in one place

No-one is forgotten from communications

Everyone is up to speed on current status

Developments are clear and easily understood

Partners and customers can interact with early failures

What does it all mean for us?



We are more connected

Relationships are more easily established and maintained

We benefit from better, more relevant information


And how do we measure its success?




And it’s not just us…

Professionals engaged in internal enterprise social

networking were 8 to 10 times more likely to stay

with the firm [than those who don’t]



Deloitte Australia

Reflections



Everyone has a story

In Yammer, rank is stripped away, and everyone can access

Ideas are free to roam. And true collaboration can flourish

Andy Mulholland, our Group CTO, said:

“So now I have a social networking tool, with real time micro-blogging and

current topic searching, and it’s all integrated with email as well as being a

Web Service. At last!”


From an end user

“I have been working for Capgemini for 32 years,

but I can honestly say that the last years have

done more for me in company-binding than the

years before. [Yammer] has made me part of a

global organisation that was never before

possible. And I have spent my time in global

teams before.”



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glue and sticking together - a story by capgemini on yammer

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