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GOVERNMENT SERVICES OFFICE
Client Handbook
Dependent Visa Services – 2015
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DIFC – Government Services Office 3
DIFC Client Portal 3
General Instructions 3
How to apply for GSO Services through DIFC portal 4
DEPENDENT VISA SERVICES 5
New Dependent Visa Package 5
Applicant Outside the Country 5
Applicant Inside the Country 8 5
Transfer of Dependent Visa Package 10
Renewal of Dependent Visa Package 13
Cancellation of Dependent Visa 15
Visa Cancellation with Passport 15
Visa Cancellation without Passport 16
Amendment of Dependent Visa 17
Transfer of Dependent Visa to a New Passport 17
Lost or Damaged Passport 18
Change of Nationality 19
Dependent Entry Permit Services 20
Renewal of Entry Permit 20
Re-Issue Dependent Entry Permit 21
Cancellation of Dependent Entry Permit 22
Visit Visa Services 23
Short Term Visit Visa 24
Long Term Visit Visa 25
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DIFC – Government Services Office
The Government Service Office was established to extend the support of General Directorate of Residency and Foreigners
Affairs-Dubai (GDRFA) to clients registered with DIFC. It has since become a one-stop-shop for a large number of visa
related services such as Employment visa services, Visit Visa Services, Dependent Visa Services, Non DIFC sponsored
Employment services..etc.
The DIFC Government Service Office Client Handbook – Dependent Visa Services is a detailed guide covering all aspects
of dependent visa related applications for the DIFC Sponsored Employees. The manual provides a comprehensive list of
services offered by the Government Service Office, including the following details for each service:
Definition
Application process
Documents required to be uploaded along with the application
Original Documents required for the service
Service Fees and timeframe
DIFC Client Portal
DIFC client portal is dedicated to provide DIFC registered entities with various services. It offers online services, such as
company and employee services. Through ‘Employee Services’, you could apply for all visa related services. Moreover,
online payments could be done by topping up company’s balance to apply for each and every service that the portal offers
efficiently.
Please click here for portal access and to watch the introductory videos.
For further queries or clarifications, please e-mail the Government Service Office on [email protected] or call us on 04
– 362 2222.
General Instructions
The portal user with ‘Employee Services’ access will be able to apply for all GSO related services if the
company holds a valid establishment card.
The portal account should have enough balance in order to submit a Service Request.
User will be able to track and view the status of a submitted application through the portal. However, DIFC
Government Services Office will be contacting the client through email and SMS once the documents are
ready for collection as well as if further documents/information is required.
If the submitted service request requires any original documents to start the process, the original(s) should be
submitted at DIFC Government Services Office, right after submitting the service request through portal.
The documents uploaded along with the service request should be coloured and clear. Please ensure the
passport photograph is with white a background, frontal view of the applicant and either in jpg format. If the
dependent is below 15 years of age, the photograph should also be aligned with EID requirements (clear
picture looking straight to the camera, without showing teeth with no spectacles or heavy jewellery).
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Clients are requested to ensure that they provide accurate information on all applications to avoid any delays
or errors. The Government Service Office will not be responsible for any errors on General Directorate of
Residency and Foreigners Affairs documents due to the provision of inaccurate information
Visa related emails and SMS will be sent to all the portal users with ‘Employee Services’ access.
All information provided on applications will be treated with confidentiality.
All requirements and fees listed in the manual/portal are subject to change by General Directorate of
Residency and Foreigners Affairs or the Government Service Office without prior notice.
DIFC Government Services working hours are: Sunday to Thursday – 08:00AM to 03:00PM
How to apply for GSO Services through DIFC portal
This section provides clear guidelines on the submission process of the DIFC Client Portal.
User Access
Click on the link: https://portal.difc.ae/User_Access_Form and select the desired option from the drop-
down menu (create new user or update existing user).
Fill the required information, upload the passport copy of the user and click on ‘submit
A ‘User Details Document’ will be generated in the system. Print this document; obtain the signature of the
user as well as the company authorised signatory as per the commercial license.
Email the signed document to [email protected] along with a copy of the commercial license.
Receive an email from DIFC portal team with the user id and password.
Submission of application
Log on DIFC Client Portal and click on ‘Employee Services’
Select the required service from the list of services.
Fill the online application and click on ‘Save’.
On the next page, click on ‘download/upload doc’ and upload the required documents and click on ‘Save’.
Review the application and click the button ‘Submit’.
Submit the original documents at the DIFC Government Services office if required only.
Return Functionality
Upon submission, DIFC Government Services Officer will review the application and approve, return or reject the
application. Incomplete applications will be sent back to the client for more information or documents re-upload.
If the service request is returned for more information, please click on the ‘Pending Actions’ icon and provide
required information in the field ‘Client Comments’ and then click on ‘Save’
If the service request is returned for Re-upload Documents, please click on the ‘Pending Actions’ icon,
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replace the required document(s) and then click on ‘Save’.
If the pending requirement is an additional upload, Click on ‘Pending Actions’ icon, upload the required
document under ‘Download/Upload Doc’. After upload, click on the ‘step ID’, ‘Edit’ on the service request,
enter a comment on ‘customer comments’ and then click ‘Save’.
If Government fines are to be paid, please go to Employee Services – Government Fines Payment. After
making the payment please click on ‘Step ID’, ‘Edit’ and enter a comment on ‘Customer Comments’ section
and then ‘Save’.
Track the status of the submitted Service Request
The applicant can view the latest status of the application by clicking ‘Service Requests’ in the client portal.
Cancellation Of Service Request
Open the service request and click on ‘Cancel’
DIFC GSO officer will verify the cancellation request and approve/reject accordingly
The service request will be stopped and a refund will be processed if applicable only. For new visa
applications, refunds will be applicable only before scheduling the medical fitness test.
The refund amount will be credited back to the company’s portal account after approval of DIFC finance
within 20 working days.
Dependent Visa Services
New Dependent Visa Package
Applicant Outside the Country
This Service Request allows you to apply for new residence visas for the family member or domestic helper of a DIFC
sponsored Employee while the dependent is outside the country.
Application Process
Log on to the portal and select the service ‘New Dependent Visa Package’ under Employee Services. Fill the
Service request with accurate information and submit after uploading the required documents.
An e-mail and SMS notification from the Government Service Office will be sent once the entry permit
sponsor form is ready for collection/delivery.
The sponsorship form needs to be signed by the sponsor and returned to DIFC.
An e-mail and SMS notification will be sent from the Government Service Office within 2 working days, given
that there are no further delays by the General Directorate of Residency and Foreigners Affairs, to collect the
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original entry permit which should be deposited at the port of entry prior to applicant’s entry to UAE.
Submit the original passport and entry permit once the applicant has entered the UAE in order to process
his/her Emirates ID application form and schedule a medical fitness test (if the dependent is a domestic
helper, the applicant should undergo a medical test in any DHA approved medical fitness centre outside
DIFC and submit the test result along with the passport and entry permit).
An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the
requirement of Emirates ID biometrics
Complete the medical fitness test at the DIFC medical centre (if applicable).
If Emirates ID biometrics is ‘required’, collect the original passport, original visa (for new applications) and
emirates ID registration form stamped by DIFC from Government Services Office and undergo the EID
biometrics (fingerprint and photo capture) any Emirates ID authorised centre.
Submit back all the original documents including the stamped Emirates ID registration form to DIFC
Government Services Office once the biometrics are completed.
An e-mail and SMS notification from the Government Service Office will be sent once the visa stamping
sponsor form and maid contracts (for domestic helper) are ready for collection/delivery.
The sponsorship form needs to be signed by the sponsor and returned to DIFC. Maid contracts should be
signed by both the sponsor and domestic helper
An e-mail notification will be sent once the individual’s original passport and original Emirates ID registration
form are ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopy of the applicant, with the personal details page.
Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi
Clear coloured passport photocopy of the sponsor, including the personal details and visa pages.
Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a
copy of the original Title Deed issued by the Dubai Land Department is required.
A Copy of latest Water and Electricity bill under the sponsor’s name. (New DEWA account holder can upload
a copy of DEWA deposit receipt)
If the tenancy contract is under the name of employer. A letter in Arabic from the company addressed
General Directorate of Residency and Foreigner Affairs-Dubai, with the details of the apartment, confirming
that the apartment is provided to the employee.
Sponsor’s salary certificate, issued by the current employer signed by the company authorised signatory.
Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED.
Copy of the receipt issued by General Directorate of Residency and Foreigners Affairs if the family file was
opened already.
For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and
wife are of different nationalities and have been married outside of either of their home countries, the
marriage certificate should be attested by the consulate of the husband’s home country.
For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs.
For child sponsorship, copies of the mother’s passport with the visa stamp page if the mother has a valid
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sponsorship.
For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor.
For son above 18 years of age, a letter in Arabic from a UAE university, addressed to General Directorate of
Residency and Foreigners Affairs-Dubai, to confirm his continuity of education.
For daughters above 18 years of age, an undertaking letter confirming the marital status (single) of the
daughter. Undertaking template will be generated upon saving the service request in the portal.
For Domestic Helper, copy of passport and visa of sponsor’s spouse.
For Domestic Helper with the designation Driver, copy of applicant’s Driving License.
For Domestic Helper with the designation Driver, copies of registration cards of two vehicles registered under
Sponsor’s name.
For Domestic Helper, If the domestic helper’s nationality is same as of sponsor or sponsors spouse, then an
official letter from the home consulate, to indicate that they are not blood relatives.
For Domestic Helper, Individuals of Sri Lankan or Indonesian nationalities are required to submit the original
of their medical reports, issued by an authorised medical centre in their home country. Kindly email
[email protected] for a list of approved medical centres. In case a copy is provided only, an undertaking
letter from the recruiting agency in the UAE will be required
Copy of attested Educational Certificate if the sponsor is a female. (Kindly note that only women bearing
managerial job title may apply through the Government Service Office, if the husband is unemployed. Other
conditions may also apply).
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application.
Original Documents to be Submitted
Original Attested Marriage Certificate for the spouse sponsorship
Original attested Birth Certificate for the child sponsorship.
Original passport (required once the applicant has entered the UAE. Kindly ensure availability of at least two
empty pages in the passport before submission).
Original Entry Permit (required once the applicant has entered the UAE).
Original Medical Test Result (required if the applicant is a domestic helper once the applicant has entered the
UAE).
(2) Passport size photographs (at the time medical test if applicable).
Fees and Service Time
Service Type Applicant Type Service Fee (AED) Timeframe
Normal
Below 18 years of Age
1,600
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Above 18 years of Age
Domestic Helper
2,540
6,740 +2,040 (Deposit)
7 working days
Express
Below 18 years of Age
Above 18 years of Age
Domestic Helper
1,900
4,110
8,650 +2,040 (Deposit)
2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Application Inside the Country
This Service Request allows you to apply for new residence visas for the family member or domestic helper of a DIFC
sponsored Employee while the dependent is in the country.
Application Process
Log on to the portal and select the service ‘New Dependent Visa Package’ under Employee Services. Fill the
Service request with accurate information and submit after uploading the required documents.
Submit the required original documents to DIFC Government Services Office.
An e-mail and SMS notification from the Government Service Office will be sent once the entry permit
sponsor form is ready for collection/delivery (not applicable if the applicant is a new born baby)
The sponsorship form needs to be signed by the sponsor and returned to DIFC.
An e-mail and SMS notification will be sent from the Government Service Office within 2 working days, given
that there are no further delays from the General Directorate of Residency and Foreigners Affairs, to confirm
issuance of residence visa (entry permit) in order to submit the original passport if not submitted already. If
the dependent is a domestic helper, the entry permit should be collected from DIFC GSO to undergo a
medical test at a Dubai Health Authority approved medical fitness centre. Submit the required documents to
DIFC GSO if any.
An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the
requirement of Emirates ID biometrics if the applicant is above 18 years of age.
Complete the medical fitness test at the DIFC medical centre (if applicable).
If Emirates ID biometrics is ‘required’, collect the original passport, original visa (for new applications) and
emirates ID registration form stamped by DIFC from Government Services Office and undergo the EID
biometrics (fingerprint and photo capture) any Emirates ID authorised centre.
Return all the original documents including the stamped Emirates ID registration form to DIFC Government
Services Office once the biometrics are completed.
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An e-mail and SMS notification from the Government Service Office will be sent once the visa stamping
sponsor form and maid contracts (if domestic helper)are ready for collection/delivery.
The sponsorship form needs to be signed by the sponsor and returned to DIFC. Maid contracts should be
signed by both the sponsor and domestic helper.
An e-mail notification will be sent once the individual’s original passport and original Emirates ID registration
form are ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopy of the applicant, with the personal details page.
Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi
Clear coloured passport photocopy of the sponsor, including the personal details and visa pages.
Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a
copy of the original Title Deed issued by the Dubai Land Department is required
A Copy of latest Water and Electricity bill under the sponsor’s name. (New DEWA account holder can upload
a copy of DEWA deposit receipt)
If the tenancy contract is under the name of employer, A letter in Arabic addressed General Directorate of
Residency and Foreigner Affairs-Dubai from the company, with the details of the apartment, confirming that
the apartment is provided to the employee.
Sponsor’s salary certificate, issued by the current employer signed by the company authorised signatory.
Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED.
Copy of the receipt issued by GENERAL DIRECTORATE OF RESIDENCY AND FOREIGNERS AFFAIRS if
the family file was opened already.
For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and
wife are of different nationalities and have been married outside of either of their home countries, the
marriage certificate should be attested by the consulate of the husband’s home country.
For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs.
For child sponsorship, copies of the mother’s passport with the visa stamp page if the mother has a valid
sponsorship.
For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor.
For son above 18 years of age, a letter in Arabic from a UAE university, addressed General Directorate of
Residency and Foreigners Affairs-Dubai, to confirm his continuity of education.
For daughters above 18 years of age, an undertaking letter confirming the marital status (single) of the
daughter. Undertaking template will be generated upon saving the service request in the portal.
For Domestic Helper, copy of passport and visa of sponsor’s spouse.
For Domestic Helper with the designation Driver, copy of applicant’s Driving License.
For Domestic Helper with the designation Driver, copies of registration cards of two vehicles registered under
Sponsor’s name.
For Domestic Helper, If the domestic helper’s nationality is same as of sponsor or sponsors spouse, then an
official letter from the home consulate, to indicate that they are not blood relatives.
Copy of attested Educational Certificate if the sponsor is a female. (Kindly note that only women bearing
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managerial job title may apply through the Government Service Office, if the husband is unemployed. Other
conditions may also apply).
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application.
Original Documents to be submitted
Original Attested Marriage Certificate for the spouse sponsorship
Original attested Birth Certificate for the child sponsorship.
Original passport once the entry permit is issued (Kindly ensure availability of at least two empty pages in the
passport before submission).
Original Entry Permit (if collected from DIFC GSO).
Original Medical Test Result (required if the applicant is a domestic helper once the applicant has entered the
UAE).
(2) Passport size photographs (at the time medical test if applicable).
Fees and Service Time
Service Type Applicant Type Service Fee (AED) Timeframe
Normal
New born baby
Below 18 years of Age
Above 18 years of Age
Domestic Helper
2,850
3,010
3,870
8,130 +2,040 (Deposit)
7 working days
Express
New born baby
Below 18 years of Age
Above 18 years of Age
Domestic Helper
3,500
3,760
6,420
10,430 +2,040 (Deposit)
2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai. :New born baby application is applicable only if the child is born in UAE and never exited the country.
Transfer of Dependent Visa Package
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Transfer of Dependent Visa Package
This Service Request allows you to apply for transferring residence visas of the family member or domestic helper to the
sponsorship of a DIFC sponsored employee.
Application Process
Log on to the portal and select the service ‘Transfer of Dependent Visa Package’ under Employee Services.
Fill the Service request with accurate information and submit after uploading the required documents.
Submit the required original documents to DIFC Government Services Office.
An e-mail and SMS notification from the Government Service Office will be sent once the Transfer form and
maid contract (if domestic helper) are ready for collection/delivery.
The sponsorship transfer form needs to be signed by both current and new sponsor and returned to DIFC.
Maid contracts should be signed by both the sponsor and domestic helper.
For Family member above 18 years of age : An e-mail and SMS notification will be sent once the medical
fitness test has been scheduled indicating the requirement of Emirates ID biometrics
Complete the medical fitness test at the DIFC medical centre (if applicable).
If Emirates ID biometrics is ‘required’, collect the original passport, and emirates ID registration form stamped
by DIFC from Government Services Office and undergo the EID biometrics (fingerprint and photo capture)
any Emirates ID authorised centre.
Return all the original documents including the stamped Emirates ID registration form to DIFC Government
Services Office once the biometrics are completed.
An e-mail notification will be sent once the individual’s original passport and original Emirates ID registration
form are ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopy of the applicant, with the personal details and visa page.
Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi
Clear coloured passport photocopy of the sponsor, including the personal details and visa pages.
Clear coloured copy of current employer’s passport and visa copy if the sponsor is an individual.
Clear coloured copy of the current employer’s establishment card if the sponsor is a company.
For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and
wife are of different nationalities and have been married outside of either of their home countries, the
marriage certificate should be attested by the consulate of the husband’s home country.
Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a
copy of the original Title Deed issued by the Dubai Land Department is required.
A Copy of latest Water and Electricity bill under the sponsor’s name. (New DEWA account holder can upload
a copy of DEWA deposit receipt)
If the tenancy contract is under the name of employer, A letter in Arabic from the company addressed
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General Directorate of Residency and Foreigner Affairs-Dubai, with the details of the apartment, confirming
that the apartment is provided to the employee.
Sponsor’s salary certificate, issued by the current employer signed by the company authorised signatory.
Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED.
Copy of the receipt issued by General Directorate of Residency and Foreign Affairs if the family file was
opened already.
Copy of attested Educational Certificate if the sponsor is a female. (Kindly note that only women bearing
managerial job title may apply through the Government Service Office, if the husband is unemployed. Other
conditions may also apply).
For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs.
For child sponsorship, copies of the mother’s passport with the visa stamp page if the mother has a valid
sponsorship.
For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor.
For son above 18 years of age, a letter in Arabic from a UAE university addressed to General Directorate of
Residency and Foreigners Affairs-Dubai, to confirm his continuity of education.
For daughters above 18 years of age, an undertaking letter confirming the marital status (single) of the
daughter. Undertaking template will be generated upon saving the service request in the portal.
For Domestic Helper, copy of passport and visa of sponsor’s spouse.
For Domestic Helper with the designation Driver, copy of applicant’s Driving License.
For Domestic Helper with the designation Driver, copies of registration cards of two vehicles registered under
Sponsor’s name.
For Domestic Helper, If the domestic helper’s nationality is same as of sponsor or sponsors spouse, then an
official letter from the home consulate, to indicate that they are not blood relatives
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application.
Original Documents to be submitted
Original Attested Marriage Certificate for the spouse sponsorship
Original attested Birth Certificate for the child sponsorship.
Original passport is to be submitted along with the signed visa transfer form (Kindly ensure availability of at
least two empty pages in the passport before submission).
Original Medical Test Result (required if the applicant is a domestic helper and to be submitted along with
signed transfer form).
(2) Passport size photographs (at the time medical test if applicable)
Fees and Service Time
Service Type Applicant Type Service Fee (AED) Timeframe
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Normal
Below 18 years of Age
Above 18 years of Age
Domestic Helper
2,700
3,610
7,100 + 2,040 (Deposit)
5 working days
Express
Below 18 years of Age
Above 18 years of Age
Domestic Helper
3,500
4,310
9,150 + 2,040 (Deposit)
2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Renewal of Dependent Visa Package
Renewal of Dependent Visa Package
This service request allows you to renew the residence visa of a DIFC Sponsored employee’s family members or Domestic
helper.
Application Process
Log on to the portal and select the service ‘Renewal of Dependent Visa Package’ under Employee Services.
Fill the Service request with accurate information and submit after uploading the required documents.
Submit the required original documents to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the
requirement of Emirates ID biometrics (not applicable if the dependent is a domestic helper or below 18 years
of age)
Complete the medical fitness test at the DIFC medical centre (if applicable).
If Emirates ID biometrics is ‘required’, collect the original passport, and emirates ID registration form stamped
by DIFC from Government Services Office and undergo the EID biometrics (fingerprint and photo capture)
any Emirates ID authorised centre.
Return all the original documents including the stamped Emirates ID registration form to DIFC Government
Services Office once the biometrics are completed.
An e-mail and SMS notification will be sent once the visa renewal sponsor form and maid contracts (for
domestic helper) are ready for collection/delivery.
The sponsorship forms need to be signed by the sponsor and returned to DIFC. Maid contract should signed
by both sponsor and the domestic helper.
An e-mail notification will be sent once the individual’s original passport and original Emirates ID registration
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form are ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopy of the applicant, with the personal details and visa page.
Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi
Clear coloured passport photocopy of the sponsor, including the personal details and visa pages.
Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a
copy of the original Title Deed issued by the Dubai Land Department is required.
A Copy of latest Water and Electricity bill under the sponsor’s name. (New DEWA account holder can upload
a copy of DEWA deposit receipt)
If the tenancy contract is under the name of employer. A letter in Arabic from the company addressed
General Directorate of Residency and Foreigner Affairs-Dubai with the details of the apartment, confirming
that the apartment is provided to the employee.
Sponsor’s salary certificate, issued by the current employer signed by the company authorised signatory.
Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED.
Copy of the receipt issued by General Directorate of Residency and Foreigners Affairs if the family file was
opened already.
Copy of attested Educational Certificate if the sponsor is a female. (Kindly note that only women bearing
managerial job title may apply through the Government Service Office, if the husband is unemployed. Other
conditions may also apply).
For child sponsorship, copies of the mother’s passport with the visa stamp page.
For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor.
For son above 18 years of age, a letter in Arabic from a UAE university, addressed to General Directorate of
Residency and Foreigners Affairs-Dubai, to confirm his continuity of education.
For daughters above 18 years of age, an undertaking letter confirming the marital status (single) of the
daughter. Undertaking template will be generated upon saving the service request in the portal.
For Domestic Helper, copy of passport and visa of sponsor’s spouse.
For Domestic Helper, copies of receipt for Domestic helper guarantee payment.
For Domestic Helper with the designation Driver, copy of applicant’s Driving License.
For Domestic Helper with the designation Driver, copies of registration cards of two vehicles registered under
Sponsor’s name.
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application.
Original Documents to be submitted
Original passport (Kindly ensure availability of at least two empty pages in the passport before submission).
Original Medical Test Result (required if the applicant is a domestic helper)
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Original Birth Certificate of the child or Original EID of the sponsor in case the applicant is below 15 years of
age.
(2) Passport size photographs (at the time medical test if applicable).
Fees and Service Time
Service Type Applicant Type Service Fee (AED) Timeframe
Normal
Below 18 years of Age
Above 18 years of Age
Domestic Helper
1,200
2,040
6,470
7 working days
Express
Below 18 years of Age
Above 18 years of Age
Domestic Helper
1,500
3,310
8,210
2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Cancellation of Dependent Visa
Visa Cancellation with Passport
This service allows you to apply for cancellation of a family of domestic helper residence visa of a DIFC sponsored
employee who is in UAE or outside UAE (for less than six months with a valid DIFC visa).
Application process
Log on to the portal and select the service ‘Cancellation of Dependent Visa’ under Employee Services. Select
the sponsor and dependent (if available) from the search option, fill the required information and submit after
uploading the required documents.
Submit the required original documents at DIFC Government Services Office.
An e-mail and SMS notification will be sent once the visa cancellation sponsor form is ready for
collection/delivery.
The sponsorship forms need to be signed by the sponsor and returned to DIFC GSO.
An e-mail and SMS notification will be sent once the individual’s original passport, Cancellation papers are
ready for collection/delivery.
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Documents to be uploaded
Clear coloured passport photocopy of the applicant, including the personal details page and visa stamp page.
Clear coloured passport photocopy of the sponsor, including the personal details page and visa stamp page.
Original Documents to be submitted
Original passport
Original Emirates ID
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 300
2 working days
Express
400 4 working hours
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
2. Visa Cancellation without Passport
This service allows you to apply for cancellation of a family or domestic helper who is outside UAE for more than six months
or whose visa expired while he/she is out of UAE. Valid visas of a dependent who is outside UAE for less than six months
can also be cancelled without original passport in case the sponsor needs to cancel his DIFC employment visa.
Application Process
Log on to the portal and select the service ‘Cancellation of Dependent Visa’ under Employee Services. Select
the sponsor and dependent (if available) from the search option, fill the required information and submit after
uploading the required documents.
An e-mail and SMS notification will be sent once the visa cancellation sponsor form is ready for
collection/delivery.
The sponsorship forms need to be signed by the sponsor and returned to DIFC GSO.
An e-mail and SMS notification will be sent once the individual’s Cancellation papers are ready for
collection/delivery.
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Documents to be uploaded
Clear coloured passport photocopy of the sponsor, including the personal details page and visa stamp page.
Clear coloured passport photocopy of the sponsor, including the personal details page and visa stamp page.
Original Documents to be submitted
Original Emirates ID (if available)
Frees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 300 2 working days
Express 400 4 working hours
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Amendment of Dependent Visa
1. Transfer of Dependent Visa to a New Passport
This service allows you to transfer a valid Dependent visa from an old passport to new.
Application process
Log on to the portal and select the service ‘Amendment of Dependent Visa’ under Employee Services. Select
the sponsor and dependent (if available) from the search option, fill the required information and submit after
uploading the required documents.
Submit the required original documents at DIFC Government Services Office.
An e-mail and SMS notification will be sent once the visa amendment sponsor form is ready for
collection/delivery.
The sponsorship forms need to be signed by the sponsor and returned to DIFC GSO.
An e-mail and SMS notification will be sent once the individual’s original passport is ready for
collection/delivery.
Documents to be uploaded
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Clear coloured photocopy of the applicant old passport, including the personal details page and visa stamp
page.
Clear coloured photocopy of the applicant new passport, with the personal details page
Clear coloured passport photocopy of the sponsor, including the personal details page and visa stamp page.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Original Documents to be submitted
Original Passport (old and new)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 450
3 working days
Express 560
1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
2. Lost or Damaged Passport
This service allows you to transfer a valid Dependent visa to a new passport issued in lieu of lost or damaged
Application process
Log on to the portal and select the service ‘Amendment of Dependent Visa’ under Employee Services. Select
the sponsor and dependent (if available) from the search option, fill the required information and submit after
uploading the required documents.
Submit the required original documents at DIFC Government Services Office.
An e-mail and SMS notification will be sent once the visa amendment sponsor form is ready for
collection/delivery.
The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is
ready for collection/delivery.
Documents to be uploaded
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Clear coloured copy of the lost/damaged passport, including the personal details page and visa stamp page.
Clear coloured copy of the new passport
Clear coloured copy of sponsor’s passport, including the personal details page and visa stamp page.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Copy of Lost Certificate issued by local police.
Visa Information Report (if any)
Original Documents to be submitted
Original Passport (New)
Original Lost Certificate
Visa Information report (if passport is lost out of UAE)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal
470
3 working days
Express 1,150
1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
3. Change of Nationality
This service allows you to transfer a valid Dependent visa to a new passport issued due to change of Nationality.
Application process
Log on to the portal and select the service ‘Amendment of Dependent Visa’ under Employee Services. Select
the sponsor and dependent (if available) from the search option, fill the required information and submit after
uploading the required documents.
Submit the original documents at DIFC Government Services Office.
An e-mail and SMS notification will be sent once the visa amendment sponsor form is ready for
collection/delivery.
The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is
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ready for collection/delivery.
Documents to be uploaded
Clear coloured copy of the old passport, including the personal details page and visa stamp page.
Clear coloured copy of the new passport
Clear coloured copy of sponsor’s passport, including the personal details page and visa stamp page.
Clear coloured copy of good conduct certificate issued by Dubai Police if the applicant is above 15 years of
age.
Clear coloured copy of the clearance letter issued by Dubai Courts. If the applicant is above 15 years of age.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Original Documents to be submitted
Original Passport (old and new)
Good conduct certificate issued by Dubai Police if applicable
Clearance Letter issued by Dubai Courts if applicable.
Emirates ID
(1) Passport size Photograph of the applicant
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 930
Not Applicable
Note: Change of Nationality application is subject for certain approvals at General Directorate of Residency and Foreigners Affairs which may cause delay in service time.
Dependent Entry Permit Services
Renewal of Entry Permit
This service request allows you to renew an expired dependent entry permit before he/she enters the country or before
completing the local amendment. The request for renewal should be submitted within 3 days prior to the expiry date of entry
permit.
Application Process
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Log on to the portal and select the service ‘Dependent Entry Permit Services’ under Employee Services.
Select the sponsor and dependent (if available) from the search option, fill the required information and
submit after uploading the required documents.
Submit the original documents to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the entry permit renewal sponsor form is ready for
collection/delivery.
The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO.
An email and SMS notification from DIFC Government Services Office will be sent once the renewed entry
permit is ready for collection/delivery if applicable.
Documents to be uploaded
Clear coloured copy of the applicant’s passport
Clear coloured copy of the entry permit
Clear coloured copy of sponsor’s passport with personal details and visa page
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Original Documents to be submitted
Original Entry Permit (if the entry permit was collected from DIFC GSO)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 520
3 working days
Express 700
1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs
Re-Issue Dependent Entry Permit
This service request allows you to correct an error in an issued dependent entry permit.
Application Process
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Log on to the portal and select the service ‘Dependent Entry Permit Services’ under Employee Services.
Select the sponsor and dependent (if available) from the search option, fill the required information and
submit after uploading the required documents.
Submit the original documents to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the re-issue sponsor forms are ready for collection/delivery.
The sponsorship forms need to be signed by the sponsor and returned to DIFC GSO.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the entry permit is
ready for collection/delivery if applicable.
Documents to be uploaded
None
Original Documents to be submitted
Original Entry Permit (if the entry permit was collected from DIFC GSO)
Fees and Time of Service
Service Type
Service Fee (AED)
(Applicant Outside the UAE)
Service Fee (AED)
(Applicant Inside the UAE)
Timeframe
Normal 760 1,300
3 working days
Express 970 1,650
1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Cancellation of Dependent Entry Permit
This service request allows you to apply for cancellation of a dependent visit visa or an issued entry permit before stamping
the visa on the passport.
Application process
Log on to the portal and select the service ‘Dependent Entry Permit Services’ under Employee Services.
Select the sponsor and dependent (if available) from the search option, fill the required information and
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submit after uploading the required documents.
Submit the original documents to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the cancellation sponsor form is ready for collection/delivery.
The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the entry permit
cancellation is completed.
Documents to be uploaded
Clear coloured copy of the applicant’s passport
Clear coloured copy of the entry permit
Clear coloured copy of sponsor’s passport including personal details and visa pages.
Original Documents to be submitted
Original Entry Permit (if the entry permit was collected from DIFC GSO) for unused entry permit cancellation
Original Entry Permit and Passport for used entry permit cancellation.
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 300
2 working days
Express 400
4 working hours
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Visit Visa Services
This service request allows you to apply for a short term (30 days) or long term (90 days) Personal Visit Visa under the
sponsorship of a DIFC sponsored employee. Citizens of the countries listed below are entitled to an on-arrival visit visa
upon entry to the UAE. A default number of visit days will be given upon arrival by DNRD.
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Andorra Croatia Germany Italy Malta San Marino Switzerland
Australia Cyprus Greece Japan Monaco Singapore
United Kingdom
Austria Czech
Republic
Holland
(Netherlands) Latvia New Zealand Slovakia United States
Belgium Denmark Hong Kong Liechtenstein Norway Slovenia Vatican City
Brunei Estonia Hungary Lithuania Poland South Korea
Bulgaria Finland Iceland Luxembourg Portugal Spain
Canada France Ireland Malaysia Romania Sweden
Short Term Visit Visa
This service request allows you to apply for short term (30 days) visit visa under the sponsorship of a DIFC sponsored
employee.
Application Process
Log on to the portal and select the service ‘Personal Visit Visa’ under Employee Services. Fill the Service
request with accurate information and submit after uploading required documents.
An e-mail and SMS notification will be sent once the visit visa sponsor form is ready for collection/delivery.
The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO.
An e-mail and SMS notification from DIFC Government Services Office will be sent to once the visit visa is
ready for collection/delivery.
Documents to be Uploaded
Clear coloured passport photocopy of the applicant, with the personal details page.
Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi
Clear coloured passport photocopy of the sponsor, including the personal details and visa pages.
For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and
wife are of different nationalities and have been married outside of either of their home countries, the
marriage certificate should be attested by the consulate of the husband’s home country.
Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a
copy of the original Title Deed issued by the Dubai Land Department is required.
A Copy of latest Water and Electricity bill under the sponsor’s name. (New DEWA account holder can upload
a copy of DEWA deposit receipt)
If the tenancy contract is under the name of employer. A letter in Arabic from the company addressed
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General Directorate of Residency and Foreigner Affairs-Dubai, with the details of the apartment, confirming
that the apartment is provided to the employee.
Sponsor’s salary certificate, issued by the current employer signed by the company authorised signatory.
Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED.
Copy of the receipt issued by General Directorate of Residency and Foreign Affairs if the family file was
opened already.
Applicants of Sri Lankan or Indonesian nationalities are required to submit the original of their medical
reports, issued by an authorised medical centre in their home country. Kindly email [email protected] for
a list of approved medical centres. In case a copy is provided only, an undertaking letter from the recruiting
agency in the UAE will be required
For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs.
For child sponsorship, copies of the mother’s passport with the visa stamp page if the mother has a valid
sponsorship.
For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor.
For parent sponsorship, document to prove the relationship. Eg. Birth certificate.
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application.
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 600+ 1,040 (Guarantee)
3 working days
Express 850+ 1,040 (Guarantee)
1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Long Term Visit Visa
This service request allows you to apply for long term (90 days) visit visa under the sponsorship of a DIFC sponsored
employee. Long Term visa will be provided only for immediate relatives of the employee.
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Application process
Log on to the portal and select the service ‘Personal Visit Visa’ under Employee Services. Fill the Service
request with accurate information and submit after uploading required documents.
An e-mail and SMS notification will be sent once the visit visa sponsor form is ready for collection/delivery.
The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO.
An e-mail and SMS notification from DIFC Government Services Office will be sent to once the visit visa is
ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopy of the applicant, with the personal details page.
Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi
Clear coloured passport photocopy of the sponsor, including the personal details and visa pages.
Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a
copy of the original Title Deed issued by the Dubai Land Department is required.
A Copy of latest Water and Electricity bill under the sponsor’s name. (New DEWA account holder can upload
a copy of DEWA deposit receipt)
If the tenancy contract is under the name of employer. A letter in Arabic from the company addressed
General Directorate of Residency and Foreigner Affairs-Dubai, with the details of the apartment, confirming
that the apartment is provided to the employee.
Sponsor’s salary certificate, issued by the current employer signed by the company authorised signatory.
Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED.
Copy of the receipt issued by General Directorate of Residency and Foreign Affairs if the family file was
opened already.
For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and
wife are of different nationalities and have been married outside of either of their home countries, the
marriage certificate should be attested by the consulate of the husband’s home country.
Applicants of Sri Lankan or Indonesian nationalities are required to submit the original of their medical
reports, issued by an authorised medical centre in their home country. Kindly email [email protected] for
a list of approved medical centres. In case a copy is provided only, an undertaking letter from the recruiting
agency in the UAE will be required
For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs.
For child sponsorship, copies of the mother’s passport with the visa stamp page if the mother has a valid
sponsorship.
For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor.
For parent sponsorship, document to prove the relationship. Eg. Birth certificate.
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application.
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Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,100 + 1,040 (Guarantee) 3 working days
Express 1,650 + 1,040 (Guarantee) 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
For any questions please contact us:
Telephone: 04 362 2222
Email: [email protected]
Visit us: Level B1 (Marble Walk) The Gate, DIFC