great days at work ilm march 2014
DESCRIPTION
This was a presentation to the Institute of Leadership and Management in Bristol, March 2014.TRANSCRIPT
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Managing Stress
Suzanne Hazelton
Great Days at Work
© 2014 Suzanne Hazelton
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Suzanne Hazeltonworking with leaders and teams to THRIVE!
Great Days at Work
© 2014 Suzanne Hazelton
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Agenda
• Introduction• Part 1: What makes a great day at work?• Part 2: Tools to thrive– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships – Active Constructive Responding
© 2014 Suzanne Hazelton
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MSc. Applied Positive Psychology 2012Business Coaching 2011Transactional Analysis (2 years) 2008Firo-B 2007IBM Certified Learning Professional 2007Transactional Analysis 101 2006NLP Master Practitioner 2005MBTI Practitioner 2005Train the Trainer 2004NLP Certified Practitioner 2003IBM Senior IT Specialist Profession 2003NLP Diploma 2002Professional Cert in Management 2002Microsoft Certified Systems Engineer 1998Microsoft Certified Professional 1997BSc (Hons) Industrial & Business Systems1994
Suzanne’s toolkit
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Psychotherapy … referring to therapeutic
interaction between a trained professional and a client,
(patient, family, couple, or group).
Psychologyis an academic and applied discipline that involves the scientific study of mental functions and behaviours.
Positive psychology
seeks "to find and nurture genius and talent", and "to
make normal life more fulfilling", rather than merely
treating mental illness.
© 2014 Suzanne Hazelton
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Great Days at Work Framework
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Activity 1: Small Group Work
• In a moment, move & sit with some people you don’t yet know well
• Briefly introduce yourself to the others in your group
• Discuss what it’s like when you have ….– Not so good days at work– Great Days at Work
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4-3
5
-4-5 -2 0-1 1 32
-5 +50
From stressing to thriving
Stressed ‘Just ok’ Thriving
© 2014 Suzanne Hazelton
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“What is the path to sustained increase in shareholder value?”
Stock Increase
Identify Strengths The Right Fit
Great Managers
Engaged Employees
Loyal Customers
Sustainable Growth
Real Profit Increase
EnterHere
From: First, break all the rules. What the worlds greatest managers do differently. Buckingham & Coffman
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Stress impacts the individual & the organisation
Individual
Team
Departments
Organisations
© 2014 Suzanne Hazelton
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Sources of stress will not disappear
YouPersonality
Tolerance for ambiguityAbility to cope with change
Motivation
Intrinsic to job• Too much / Too little work• Poor physical working conditions• Time pressures etc
Role in organisation• Role conflict / ambiguity• Responsibility for people• No participation in decision making
etcCareer Development• Over promotion• Under promotion• Lack of job security• Thwarted ambition etc Relations within organisation
• Poor relations with boss• Poor relations with colleagues &• Subordinates• Difficulties in delegating
responsibility
Being in the organisation• Lack of effective consultation• Restriction on behaviour• Office politics etc
Organisation interface with outside• Company vs Family demands• Company vs Own interests etc
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From stressed to thriving – what works?
1. Develop coping skills2. Discover the secret behind positive emotions– Unlink work from how you feel– Micro rests
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Emotion
ProblemThinking
Stress & Coping
*http://www.hse.gov.uk/stress/furtheradvice/wrs.htm
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Seven benefits of Positive Emotions
• Health• Moods go viral• Builds resilience • Opportunity magnet• Create positive memories
Broaden thinking – noticing opportunities • Build high performing teams
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It takes sunshine and rain to make a rainbow
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Negative has more impact than positive
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Balance of negative and positive
3 positive for every negative
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24© 2013 Suzanne Hazelton
What can you do to build your reservoir of
positive emotions?
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Positive Emotion
Balanced time
perspectives
Acts of Kindness Gratitude
Savouring
Strengths
© 2013 Suzanne Hazelton
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Activity 2: “Three Good Things”
• Think of 3 good things that have happened to you today / this week?
• Pair up with someone you don’t yet know (well)– Briefly introduce yourself
• Share one good thing that’s happened to you this week (big or small, you choose the context)– Notice how you feel
• Swap
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© 2013 - Suzanne Hazelton
Art & Science of Communication
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© 2013 - Suzanne Hazelton
”People don’t always remember what you say or even what you do, but they always remember
how you made them feel.” ~ Maya Angelou.
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How do you respond to someone else’s good news?
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DON’T GETOVER-EXCITED
How do you respond to someone else’s good news?
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© 2014 - Suzanne Hazelton
Many of us notice what’s ‘wrong’ with an idea, or the ‘risks’ associated with a course
of action … but research shows that relationships are built on an initial positive
response.
The person will be more likely to listen later if you first share their enthusiasm.
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© 2014 - Suzanne Hazelton
“Seek first to understand, then be understood” ~ Stephen Covey
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Passive and Constructive
Acknowledges the news and moves on
Active and Constructive
Focuses on themTakes an active interest – asks questionsHelps the person capitalise on the good news
Passive and Destructive
Grabs the spotlightChanges the subject
Active and Destructive
Immediately identifies the downsides and concerns
(Nonverbal communication: displays of negative emotions such as furrowed brow, frowning.)
Figure 10.1
Gable, S.L., et al., What Do You Do When Things Go Right?
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Passive and Constructive
“That’s good news.”
(Nonverbal communication: little or no active emotional expression.)
Active and Constructive
“That’s great, I know how important that promotion was to you! We should go out and celebrate and you can tell me what excites you most about your new job”
(Nonverbal communication: maintaining good eye contact; displays of positive emotions such as genuine smiling, laughter and appropriate touch)
Passive and Destructive
“What are we doing on Friday night?”
(Nonverbal communication: little or no eye contact, turning away, leaving the room)
Active and Destructive
“That sounds like a lot of responsibility to take on. There will probably more stress involved in the new position and longer hours at the office.”
Figure 10.1
Gable, S.L., et al., What Do You Do When Things Go Right?
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Activity 3: Responding “Active Constructive”
• Pair up with someone you don’t yet know (well)– Briefly introduce yourself
• ‘A’ - Share one good thing that’s happened to you this week (big or small, you choose the context)
• ‘B’ – find something to genuinely comment on in a positive way (i.e. Active Constructive). – Both, notice (what’s familiar, what’s new)
• Swap
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What will you do (or do more of) as a result of this workshop?
(more info to follow)
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More info.
www.actionforhappiness.org/10-keys-to-happier-living
http://positivityratio.com/
Emotion
ProblemThinking
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Recommended Reading
• Great Days at Work• The Resilience Factor• The Time Paradox– http://www.thetimeparadox.com/
• The How of Happiness• Positivity– http://positivityratio.com/
• Assertiveness at Work• actionforhappiness.org/10-keys-to-happier-living
Emotion
ProblemThinking
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39
“As long as you live, keep learning how to live” ~ Seneca
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Suzanne Hazelton’s contact details
• Email: [email protected]
• Twitter: @SuzanneHazelton
Suzanne is a leadership coach, working with individuals and teams to THRIVE! A positive psychologist, coach and trainer – she’s worked with thousands of people. She’s the author of not just one, but two books: Raise Your Game, and Great Days at Work (Kogan Page). She’s a contributing author to a third: Entrepreneurs Succeed With Us. She works with a range of clients on people & thriving related topics.
© 2013 Suzanne Hazelton
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Managing Stress
Suzanne Hazelton
Great Days at Work
THANK YOU
© 2014 Suzanne Hazelton
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More information
• Communicating for business action– Blog article:
http://suzannehazelton.com/2013/05/28/business-communications/
• Assertiveness– Blog article:
http://suzannehazelton.com/2013/03/17/6-ways-to-increase-your-assertive-language/
– Video: http://www.youtube.com/watch?v=M0bR6nyxeb4
© 2013 Suzanne Hazelton
Emotion
ProblemThinking
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ReferencesBack, K., & Back, K. (1999). Assertiveness at work : a practical guide to handling awkward
situations (3rd ed. ed.). London: McGraw-Hill.Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time
perspective and well-being in British and Russian samples. The Journal of Positive Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181
Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008
Cheng, C. (2003). Cognitive and motivational processes underlying coping flexibility: A dual-process model. Journal of Personality and Social Psychology, 84(2), 425-438. doi: 10.1037/0022-3514.84.2.425
Csikszentmihalyi, M. (2002). Flow : the classic work on how to achieve happiness (Rev. ed. ed.). London: Rider.
Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden strength of positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown Publishers.
Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from https://www.positivityratio.com/
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226. doi: 10.1037/0003-066x.56.3.218
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References (continued)Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human
Flourishing. American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678Huppert, F. A. 2009. Psychological Well-being: Evidence Regarding its Causes and Consequences.
Applied Psychology: Health and Well-being, (2), 137–164.Loehr, J. E., & Schwartz, T. (2003). The power of full engagement : managing energy, not time, is
the key to high performance and personal renewal. New York: Free Press.Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want.
London: Piatkus.Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does
Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803
Reivich, K., & Shatte, A. (2002). The resilience factor : 7 essential skills for overcoming life's inevitable obstacles (1st ed.). New York: Broadway Books.
Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four forgotten needs that energize great performance. London: Simon & Schuster.
Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B. Turner, M. (2006). Positive Emotional Style Predicts Resistance to Illness After Experimental Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi: 10.1097/ 01.psy.0000245867.92364.3c
Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider.