greater success with smart logistics

GREATER SUCCESSWITH SMART LOGISTICS

2

WHAT DRIVES THE LOGISTICS INDUSTRY

For many companies in the logistics industry, the issue of

digitalization is already very high on the agenda. However,

many companies face great challenges in implementing them.

For instance, issues that supply chain managers regularly face

in their day-to-day work include known problems such as

cooling system failure, goods that unnoticed become spoiled

during transport, lack of the delivery vehicle's current position

because the driver does not respond, or finished parts that are

picked up too late.

In 2019, digital association Bitkom surveyed approx. 500

logistics companies for its study, “Digitalization of Logistics.”

Although the majority was indeed convinced that digitalization

will fundamentally change goods transport in the coming years,

many companies are still hesitant in practice: Only one out of

every ten companies uses software to predictively service

machines and vehicles; only one out of five uses data analyses.

MORE EFFICIENT USE OF DRIVERS

In addition, there is the challenge of using drivers as efficiently

as possible to optimally use existing resources, accelerate

processes on ramps, dynamically plan routes, and therefore

prevent empty runs.

Failing to keep track of the individual value-creation stages costs logistics companies time and money. Digital solutions can already help to make the supply chain more transparent.

This is also confirmed by a BVL member survey (2019) on the

issue of “Digitalization of the transport chain and the role of the

drivers” with over 400 participating managers from industry,

retail, and logistics.

UNIVERSAL DATA EXCHANGE

Furthermore, the survey shows that a universal data exchange

along the entire logistics chain and the standardized data

platform that this requires are hot topics for many logistics

companies. However, the lack of willingness on the part of

those involved and the lack of technical capabilities for

exchanging data pose significant barriers in implementing

digital tools where trust and data protection are of the utmost

priority. There is also a difference between the area of shipment

data, where there is already a high level of data exchange

between partners in the transport chain, and the areas of

demand forecasts, material flow disruptions, and status

information, where this is not yet the case.

At the same time, there are already smart solutions that supply

chain managers can use to simply and cost-effectively digitalize

the supply chain. And the Data Intelligence Hub already

provides a standardized, universal data marketplace with

comprehensive data analysis tools.

LOGISTICS TODAY

02 WHAT DRIVES THE LOGISTICS INDUSTRY

Digitalized goods transport, universal data exchange, and efficient use of drivers

03 DIGITAL TRENDS IN THE SUPPLY CHAINThe five stages of the supply chain

05 USE CASES AND REFERENCESALONG THE SUPPLY CHAIN

06 MANUFACTURING AND PRODUCTION Krones AG – Speed in the supply chain

08 TRANSPORT LOGISTICS

Quehenberger Logistics GmbH –

Protection against theft and damage

10 INTRALOGISTICS

Continental AG – Transparency thanks to the E-label

OSRAM GmbH – Smart campus network

14 DELIVERY ITT – Digital route management Avant Gebäudedienste GmbH – Digital fleet

17 CUSTOMER

Beverage supplier – Hand scanner as a service

19 SYNERGY EFFECTS DUE TO IOTFOR PRODUCTION AND LOGISTICS

20 PRODUCTION AND LOGISTICS

Hirsch AG – Perfect temperature thanks to punctual trucks

22 INDUSTRY 4.0

umati – Easily connect machines

UPDATE

NEW

NEW

NEW

NEW

DIGITAL TRENDS IN THE SUPPLY CHAINThe five stages of the supply chain

1 Manufacturing and production

2 Transport logistics

4 Delivery

3

5 Customer

3 Yard logistics/intralogistics


Trucks that wait at ports and logistical hubs

mean wasted time. A central communications

platform enables dynamic slot booking for

delivery vehicles. Drivers are automatically

informed about waiting times and free slots via

an app or information display.

Valuable load carriers can be monitored using

simple trackers. Failing to keep track of the

transport chain results in damage to goods

remaining unnoticed along the delivery route.

Easy-to-handle sensor modules accompany the

cargo along the delivery route and provide

real-time notifications whenever there are

unplanned route changes, interruptions in the

cold chain, or shocks.

4 Delivery

Digital telematics solutions enable greater

transparency in the company fleet using real-

time data across all vehicles and alarms in

case of accidents, theft, or unauthorized trips.

Information about the weather, traffic, or short-

term changes in the delivery address reach the

driver in real time and reduce the pressure on

them. As a result, delivery routes can be

promptly optimized: time saved means reduced

costs. Fleet productivity increases, and fuel

consumption and CO2 emissions decrease.

Automatic data exchange via a cloud platform

keeps all the companies involved in the supply

chain up to date. Mobile hand scanners in the

vehicle directly provide information on the

delivery status. Consequently, delivery dates

are punctually adhered to, and greater

reliability results in customer satisfaction.


A stuck roller shutter or a defective sorting

system can halt the entire operation and

cripple all the subsequent transport steps.

Sensors report wear early on and enable

predictive maintenance – before the system

fails. Where is which pallet located? Intelligent

drones use AI to automatically identify load

carrier labels from the air, accelerating the

location process.

On goods, digital delivery notes can replace

paper labels that are often damaged or

incorrectly labeled on the delivery route. They

display all the current information about the

delivery at a glance. As a result, even damaged

goods are detected before they reach the

customer or are passed on for further

processing.



4 Delivery

5 Customer


4


Mobile connectivity and the Internet of Things

make production faster and more efficient:

Sensors at production machines detect

anomalies and report disruptions to the service

team in a timely manner before production

comes to a halt. Special gloves with integrated

scanners make warehouse inventory easier.

Transport robots move autonomously through

the production halls thanks to a 5G campus

network. Waiting times, whenever finished

parts are not immediately dispatched, and the

reordering of consumables can also be

accelerated: With a single touch, smart service

buttons send an email or text message for

pickup or reordering.

5 Customer

Contactless deliver of goods and packages is also in demand in the B2B sector.

Barcode scanners are used in nearly every industry. However, also worrying about financing, connectivity, device, management, and servicing when purchasing the devices is very cumbersome for many companies.

Modern barcode scanners help here - in a practical, device-as-a-service rental model.



4 Delivery


USE CASES AND REFERENCESCompanies nowadays are already using the possibilities of IoT,to accelerate their logistics processes and create synergies:

Krones AG produces filling

and packaging systems for the

beverage and food industry.

At the touch of a button,

the mid-sized company now

minimizes maintenance and

idle times for finished

parts.


Full-service logistics partner

Quehenberger Logistics

always keeps track of its

customers’ goods using

worldwide tracking.


3

The world's largest automotive

supplier, Continental, uses

digital routing slips to keep

track of its intralogistics, and

lighting manufacturer Osram

has taken the first step towards

a smart factory with its campus

network.

4 Delivery

Thanks to sensor data, security

services company ITT improves

its vehicle deployment, and

Erfurt-based building services

provider Avant always knows

where its vehicles are

thanks to smart

trackers.

5 Customer

One beverage supplier uses

a state-of-the-art Zebra hand

scanner via a device-as-a-

service model.

5

Yard logistics/intralogistics

5 Customer

MANUFACTURING AND PRODUCTION

RENDER SERVICES AT THE TOUCH OF A BUTTONIt is common for delays to occur during routine procedures in production. Intelligent IoT solutions enable the automation of many manual activities.

• Improve efficiency

• Reduce process costs and response times

• Increase operational reliability

Service buttons that trigger the ordering process at the touch of a button. They can be attached any-where via plug-and-play and are integrated into the IoT via a mobile network.

THE CHALLENGE

In many factories, timely pickup of finished

goods or reordering materials affects

productivity. Fitters often need to interrupt

their work to initiate the next process step or to

make a phone call to a colleague in the

warehouse. These actions often take several

minutes. This is why many companies are

striving to automate intralogistics processes

and thereby accelerate the flow of materials

and increase productivity.

SOLUTION

Workstations can be equipped with Deutsche

Telekom's IoT Service Button to automatically

initiate reorders. These small service bells are

connected to the Industrial Internet of Things

(IIoT) and work on a plug-and-play basis. They

communicate via an embedded prepaid SIM

card and via

NarrowBand IoT (NB IoT), the IoT wireless

standard, with the Cloud of Things,

Deutsche Telekom’s IoT platform.

Additional usage examples: No one in the

laboratory has to leave the sterile

environment anymore to reorder

consumable items. In the logistics

distribution center, the service button on

the swap body reports the end of the

loading process and gives the forklift

operator the green light to retract the

bridge. In production, the touch of a

button can send a notification for pickup

to the logistics department once a system

part has completed the revision process.

CUSTOMER BENEFIT

Fitters save time and increase their

productivity, since they no longer have to reach

for the phone; rather, they only need to press

the IoT service bell. Split seconds later,

employees in the warehouse receive a text

message or email asking them to deliver new

material. Orders can be processed up to 30

percent faster thanks to the digitalization of the

logistics sector.

30%FASTER

Order processing

6

KRONESSMART LOGISTICS WITH THE IOT SERVICE BUTTON

Krones in figures:

• Headquarters: Neutraubling, Germany

• Employees: 17,000

• 5 factories in Germany

• More than 100 locations worldwide

• 5,700 registered patents and utility models

7

BUTTON INSTEAD OF A PHONE

IoT for Industry 4.0: Krones AG, a Bavarian

manufacturer of systems for the beverage

industry, has equipped its production facilities

with Deutsche Telekom's IoT Service Buttons.

At first glance, they may seem like

inconspicuous devices, but they increase

efficiency.

Once an employee has finished a system

component, they do not need to either reach

for the telephone nor write a message to their

colleagues in the logistics department.

They simply give the service button a quick

press, and their colleagues immediately

receive a text message or email requesting a

part pickup. This automation saves you the

burden of routine tasks and increases

productivity in the supply chain. As a result,

maintenance and idle times are reduced to a

minimum.

PLUG-AND-PLAY INSTEAD OF GATEWAY

It is simple to set up the service bells: All

Krones had to do was install the IoT devices at

the workstations and create an account on

Deutsche Telekom's IoT platform – in the

Cloud of Things, where the data is processed.

Data is transferred between the bell and the

cloud via a SIM card. The new prepaid rates

Business Smart Connect and NarrowBand IoT

(NB-IoT) can also be used, if desired. Low

energy requirements and high radio coverage

are among NB-IoT's benefits. As a result, the

service bells can also transmit through thick

walls – in basements and factory halls alike.

There is as little need for integration into

Krones’ Wi-Fi network as there is to install

additional IoT gateways – although it can be

done upon request, of course. This makes it

possible to easily get started with the Internet

of Things for smart logistics thanks to plug-

and-play and a mobile connection.

MANUFACTURING AND PRODUCTION

SPEED INTHE SUPPLY CHAINRelieving employees of routine tasks and speeding up the supply chain: Krones AG makes logistics more efficient with a service bell that is integrated into the Internet of Things.

TRANSPORT LOGISTICS

MONITORING TRANSPORTS IN

THE CLOUD

Delays, theft, and spoiled or damaged goods regularly lead to high costs for the logistics industry. The Internet of Things helps to transparently monitor shipments.

• Greater operational efficiency, reduced costs

• Protection against thefts

• Improved service quality and operational reliability

8

IoT trackers that use sensors to record parameters such as temperature, moisture, and light in the cargo area. GPS helps to keep track of the vehicles’ position.

15%GREATERProductivity

THE CHALLENGE

Thefts are a hefty burden for logistics

companies. According to the German

Insurance Industry Association's (GDV)

calculations, thieves steal 1.3 billion euros’

worth of goods from nearly 26,000 trucks each

year. Furthermore, there are costs amounting

to 900 million euros, which are due to

contractual penalties for delayed deliveries and

repairs, among other things. There's another

problem: Interrupted cold chains that cause

damage amounting to 850 billion euros

annually.

SOLUTION

Logistics companies connect goods to the

Internet of Things to increase the security and

quality of shipments. Deutsche Telekom's

intelligent transport and monitoring solutions

such as the Low Cost Tracker are used in the

process. The trackers contain sensors that

record parameters such as temperature,

humidity, and light in the cargo area.

IoT devices that are equipped with prepaid

SIM cards send this information to the Cloud

of Things, Deutsche Telekom's IoT platform,

via the mobile network. The user uses a web

portal and a clearly arranged dashboard to

access the information in real time.

CUSTOMER BENEFIT

Such a tracking solution provides assistance

in case of cargo theft, since the IoT devices

continuously send GPS data to the Cloud of

Things. In case of theft, the position of the

goods can be tracked in real time. The quality

of the shipments is also increasing.

Logistics companies store threshold values for

transport parameters –for temperature, among

other things – on the IoT platform. The

system triggers an alarm as soon as these

values fall below or exceed the limits, and the

driver responds before the goods become

damaged.

QUEHENBERGER

SMART DELIVERY WITH IOT TRACKERS

Quehenberger in figures:


• Vehicle fleet: 400 vehicles

• Locations: 85

• Countries: 19

• Transshipment and warehouse area: 430,000 m2

• Shipments (2018): 2.4 million.

9

ROUTE MONITORING VIA DASHBOARD

Thieves lurk in rest stops, cut through truck

tarpaulins, and steal goods. It is a blow to the

image of any logistics company, but

Quehenberger has found a way to stop

criminals in their tracks with smart logistics.

The solution for the full-service provider from

Straßwalchen in Salzburg: Shipment & Asset

Monitoring by T-Systems.

The goods are equipped with wireless trackers

that are integrated into the IoT. The devices

continuously send data to Deutsche Telekom's

Cloud of Things. As soon as the shipments of

goods leave the planned route, the portal

sounds the alarm. Thanks to the introduction

of IoT technology, the risk of theft is next to

none. It also increases the quality of

shipments, since the IoT devices continuously

monitor the temperature, air humidity, and

incidence of light as well. This solution delivers

a detailed report, thereby complying with

legal requirements and standards. Reasons

for damage to the goods or delays can be

properly substantiated. Timely delivery and

improved coordination with distributors

throughout the entire supply chain ensure

greater customer satisfaction.

SIMPLE INTEGRATION

Integrating IoT devices is a quick process, and

SIM cards are integrated into the devices.

There are several mobile data rates available,

which also enable roaming on national

subsidiaries’ networks. This allows you to

monitor goods that cross international borders.

Also an option: Integrating merchandise

management systems to automatically

synchronize shipping data.

TRANSPORT LOGISTICS

PROTECTION AGAINSTTHEFT AND DAMAGEQuehenberger Logistics GmbH makes life difficult for thieves. Thelogistics company's goods are equipped with trackers that areintegrated in the Internet of Things.

INTRALOGISTICS

DIGITAL LABEL INSTEAD

OF A ROUTING SLIP

New stickers are regularly placed on load carriers on theirdelivery route. This costs resources and time. Digital freightdocuments accelerate this process.

• Save on printing costs and paper labels

• Immediately show the latest status of all the labels

• Always keep track of the position, condition, and possible damage to the goods

10

Digital freight paper with an E-paper display. Temperature sensors measure the ambient temperature, and shock sensors record vibrations.

30%LOWER

Material and personnel

costs

THE CHALLENGE

Paper delivery notes that are attached to

transport boxes, pallets, and containers are

often lost, incorrectly labeled, illegible, or

become soiled during transport. Regularly

deciphering and tracing back these labels is

time-consuming and prone to errors. Failing to

keep track of temperature fluctuations and

vibrations on the delivery route results in

damaged goods going unnoticed and being

delivered defective to the customer. The June

2019 “Digitalization of Logistics” study by

industry association Bitkom shows that

roughly 80 percent of respondents are

convinced that digitalization helps to reduce

errors in transport chains.

SOLUTION

Digital freight papers with temperature and

shock sensors make the condition of the

goods transparent. Thanks to GPS and

mobile connections

On a monitor logistics companies can see

from anywhere where their goods are. Digital

freight papers have shatterproof displays, are

energy-efficient, and can therefore go

through all the steps in the supply chain

without taking any damage.

CUSTOMER BENEFIT

With digital freight papers, logistics

companies always keep track of the location

and condition of their goods. Paper labels,

and therefore printing and cleaning costs, are

eliminated.

In addition, less time consumed means less

personnel costs. Thanks to notifications on the

digital solution's display, logistics companies

see when the cargo has experienced

vibrations or temperature fluctuations along

the delivery route, enabling them to check the

goods in time before they reach production or

the customer.

CONTINENTALTRANSPARENT INTRALOGISTICS

The Continental factory in Regensburg in figures:

• 2,400 employees

• 5,000 pallets

• 8,000 square meters of factory premises

• 20,000 small load carriers

• 100,000,000 electronic units per year

• 6,000,000,000 electronic components per year

11

Continental uses small load carriers in

intralogistics. These are transport boxes that

the technology company provides sorted by

model and on pallets for locations and

customers. Paper and manual labor are

currently required to determine the

destinations and places of use. Pallets are

manually labeled, and if there are any changes,

employees immediately print out new paper

and need to apply them. If there are missing

pallets and boxes or if they must be

inventoried, this can be done only manually as

well.

INTRALOGISTICS PROCESSES DIGITALIZED

T-Systems replaces paper and manual work

with the telematics modules, low-power E-ink

displays, and end-to-end digital processes. The

digital label and goods tracking uses mobile

network standards such as 3G and 4G and

supports NarrowBand IoT (NB-IoT). Continental

always keeps tracks of the various pallets and

boxes.

Thanks to position determination via GPS and

geofencing, the display can show specific

information depending on the location. To that

end, Continental defines individual geofencing

areas and sets notifications via a dashboard on

the IoT cloud platform.

ALL INFORMATION AT A GLANCE

Continental is informed about all movements

via e-mail or SMS and knows where the

transport carriers are in real time. Whether

vibrations or temperatures, sensitive

components can always be monitored.

The display notifies about possible problems

as early as during acceptance. In case of

doubt, the delivery is initially brought to the

analysis station before unusable equipment

disrupts production.

INTRALOGISTICS

TRANSPARENCY THANKS

TO THE E-LABEL

Digital label instead of a paper routing slip: How the world'slargest automotive supplier, Continental AG, uses E-labels tomake its intralogistics more transparent and effective.

INTRALOGISTICS

CAMPUS NETWORKS FOR

THE SMART FACTORY

A digital and automated workflow is the foundation for flexible production processes. One key factor is wirelessly connecting production facilities via campus networks.

• Guaranteed availability of high bandwidths

• Closed, wireless network with high level of data security

• Low latency

4G and 5G-based network solution for a defined local area. The combination of a private and public mobile network with edge computing for the highest bandwidths.

10xFASTER

Datatransmissionwith 5G

THE CHALLENGE

Remotely servicing machines or performing

changes to the production process online:

Campus networks based on Wi-Fi already

enable processes such as monitoring a

stationary machine. As the number of

connected systems and applications at a

company increases, however, so does the

demand for more powerful mobile networks.

To provide them, numerous hot spots have to

be installed on company premises to support

wireless data transfer. Furthermore, Wi-Fi is not

suitable for mobile scenarios such as driverless

transport systems in logistics, since the signal

transmission would take too long.

SOLUTION

On the other hand, 5G technology meets

requirements such as high bandwidth, low

latencies, and improved availability. But

processes can already be significantly

optimized based on existing 4G/LTE

technology. Campus networks are exclusive

mobile networks for a defined local business

campus, a university, or individual buildings.

They are tailored to the individual needs of

their users and are ready to meet the future

requirements of Industry 4.0.

CUSTOMER BENEFIT

In addition to fast, low-latency data transfer,

companies benefit from guaranteed

availability and high reliability with low

energy requirements.

The exclusive campus network is not

publicly available and guarantees a high

level of data security. However, it is

connected to the public mobile network so

that companies can communicate with

partners, service providers, and suppliers.

12

OSRAM

PRIVATE MOBILE NETWORK

Osram by the figures:

• Founded: 1918

• Headquarters: Munich


• Sites in Germany: 10

13

INTRALOGISTICS

SMART CAMPUS NETWORKIn the future, OSRAM wishes to use autonomous robot vehicles to transport heavy goods on its production facilities in the Schwabmünchenfactory. Telekom provides the high-speed network required to do so.

Mobile transport robots, or what are known as

automated guided vehicles (AGV), must be

able to adapt themselves to newer and newer

situations and respond quickly, e.g., to prevent

accidents with people. However, this was

impossible using the existing ICT

infrastructures on OSRAM premises. To

smoothly operate AGVs as the basis for a smart

factory, you need a wireless network with

guaranteed, adequately high performance.

OSRAM opted for an integrated platform: A

wireless campus network based on a public

mobile network and a local edge cloud to

achieve the minimum latencies needed to

smoothly operate the AGVs.

LOCAL COMPUTING POWER PLUS A FAST WIRELESS NETWORK

The campus network now gives the location

a flexible, private, LTE-based wireless

infrastructure. As a result, the factory in

Schwabmünchen is equipped with a secured,

high-performance network with guaranteed

service quality that ensures communication

between the AGVs and the local computing

capacities. Edge computing capacities near

the AGVs process the data for mapping and

navigation, which keeps latency low.

Sensitive data remains local on the campus

edge cloud. Furthermore, OSRAM can use the

campus network in Schwabmünchen to

evaluate digitalization projects live in a real

production environment in the future.

At the same time, the new network improves

wireless network reception for employees and

guests who wish to work mobile on the

company premises. As part of managed

services, Deutsche Telekom handles the full

rollout and operation of the local wireless

infrastructure.

13

DELIVERY

MANAGING VEHICLE ROUTES IN THE CLOUDNowadays, customers expect increasingly quicker deliveries – on time, transparent, and often on the day after they place their order.

Digitalization solutions enable the optimization of delivery processes.

• Increased productivity thanks to optimum route planning

• Deploy drivers more efficiently

• Increased customer satisfaction

GPS tracking devices for theOBD2 interface of vehicles. They transfer the location and additional data to the cloud via NB-IoT for route optimization.

40%LOWER

Fuel costs

THE CHALLENGE

Traffic in Germany poses a challenge to

logistics companies. According to ADAC,

roughly 2,000 traffic jams occurred every day

in 2018 – automobile drivers had to endure

460,000 hours (in total more than 50 years) of

traffic. The problem: Many companies cannot

see when traffic causes productivity drops at

which points. This is inconvenient, because

there is rising pressure from the customer,

who is increasingly less understanding about

delays. At the same time, it increases

stress among employees.

SOLUTION

If companies digitalize their logistics, they can

offer their customer smart delivery. Deutsche

Telekom's Drive & Track solution integrates

your vehicles into the Internet of Things (IoT

). Many different IoT devices can be

connected to the OBD2 interfaces

(on-board diagnostics) of automobiles. They

transmit the location of the vehicles via

wirelessly to Deutsche Telekom's IoT platform,

the Cloud of Things. Logistics companies

access the cloud via a web portal and manage

the data using a dashboard.

CUSTOMER BENEFIT

Thanks to the vehicles’ integration into the

internet of things, employees from operations

management can track the position of the

automobiles in real time. They analyze and

optimize the efficiency of routes. Drivers spend

less time in traffic and productivity increases.

Customers receive more punctual deliveries,

increasing satisfaction. At the same time, fuel

consumption decreases by up to 40 percent.

Furthermore, digitalizing logistics makes asset

monitoring possible. During this process, IoT

devices wirelessly transmit vehicle status data

to the Cloud of Things. If there is an

impending defect, operations management

arranges for proactive servicing – before the

vehicle experiences an expensive breakdown.

ITTMODERN FLEET MANAGEMENT

ITT in figures:

• Founded: 1990

• Headquarters: Erfurt

• Branch offices: 12

• Vehicles: approx. 250

15

Ensuring the safety of drivers and goods, optimizing routes, and servicing vehicles in a timely manner: Industrie- und TransportschutzThüringen GmbH (ITT), a security services company, uses the Drive & Track cloud solution to manage its fleet.

ROUTE MANAGEMENT FROM THE CLOUD

Cash pick-ups, delivering change, or transporting valuables: For nearly 30 years, ITT has been transporting money and valuable items trustfully and securely. The Erfurt-based company currently has approx. 250 vehicles on the road all over Germany. Shipment routes must be changed on a regular basis in order to protect drivers and goods from robberies. To that end, ITT has moved its route management to the cloud.

ITT uses Deutsche Telekom's Drive & Track cloud solution for dynamic route planning. The system consists of trackers with integrated SIM cards. The intelligent devices can be used immediately and can be connected to the vehicles’ OBD2 interfaces without installation.

As a result, they are connected to the Internet of Things and send their data to a cloud-based platform via the mobile network. ITT uses it to consistently view the activities of its transporters, enabling them to flexibly adapt routes.

IMPROVES VEHICLE DEPLOYMENT THANKS TO THE SENSOR DATA

Drive & Track not only helps ITT with route planning: Sensors in the trackers record vehicle data such as battery voltage or engine data. The cloud platform uses these values to create detailed analysis reports in real time, allowing ITT to transparently read data and service vehicles in a timely manner. At the same time, live maps show the location of the locations of the transporters in real time.

ITT immediately receives email or SMS notifications whenever predefines threshold values are exceeded and, e.g., vehicles deviate from their planned route, or the sensors detect an accident.

With Drive & Track, ITT provides improved customer service, more satisfied employees, and enhances security in the transport of money and valuables with dynamic route plannings.

DELIVERY

Digital route management

AVANT DIGITALIZATION IN BUILDING MANAGEMENT

Avant in figures:

• Founded: 1990

• Employees: 350

• Headquarters: Erfurt

• Branch offices: 9

• Buildings: 500

16

Accept more orders, optimally utilize teams, save 20 percent fuel: Building services provider Avant uses the Drive & Track cloud solution to manage its fleets.

DIGITALIZATION OF LOGISTICS

Cleaning the offices after the end of the

workday, clearing the ice from the streets in

winter, and maintaining the trees, bushes, and

lawn in the summer: 350 people currently work

for Erfurt-based Avant Gebäudedienste GmbH.

To strengthen its competitiveness, Avant has

digitalized its logistics and moved its fleet

management to the cloud.

The company uses Deutsche Telekom's Drive &

Track product, which comprises GPS tracking

devices that can be plugged into the OBD2

interfaces (on-board diagnostics) of

automobiles, connecting them to the IoT.

Employees from operations management view

the locations of the teams in a web portal

without having to reach for the telephone.

Spontaneous cleaning assignments can be

quickly assigned, and customers are notified of

the teams’ arrival to the minute.

OPTIMALLY PLANNING ROUTES

Fuel and working hours: These are valuable

resources that Avant saves by connecting

vehicles to the cloud. Employees in operations

management use the web portal to develop the

optimum routes along the individual order

stages. As a result, the company has managed

to increase productivity and reduce fuel

consumption by 20 percent. In addition, asset

monitoring reduces the risk of automobile

breakdowns, because the tracking devices

also transmit information about the condition

of the vehicles to the cloud. If there is an

impending defect, operations management

arranges for proactive servicing.

Even employees benefit directly: In the past,

they were able to privately use company

vehicles only via the one-percent regulation.

Nowadays, an electronic trip log is at their

disposal, which is an innovation that has led

to increased employee satisfaction.

DELIVERY

DIGITAL FLEET MANAGEMENT

CUSTOMER

BARCODE-SCANNER AS A SERVICE

THE CHALLENGE

In 2019, courier, express delivery, and package companies in Germany have delivered nearly 3.7 billion shipments. Mobile scanners used to read QR and barcodes or RFID chips have long since been indispensable for managing this massive amount of delivery processes. However, the devices often run on outdated operating systems for which neither security updates nor support are available. Taking care of connectivity, device management, and maintenance of these devices themselves is very cumbersome for many companies.

SOLUTION

Deutsche Telekom offers barcode scanners from its partner Zebra Technologies, the global market leader in enterprise mobile computing, as an all-round, no-hassle, device-as-a-service model. In addition to the devices, the package contains the SIM card including connectivity (2G to 5G), a device management solution, software updates, SLAs, and a device protection insurance policy.

Deutsche Telekom's Mobile Optimization Service delivers a reliable mobile network connection including data encryption. It is billed per month and per device.

CUSTOMER BENEFIT

There is no need for high initial investments,

and costs can be planned transparently thanks

to monthly payments. The customer receives

everything from a single service provider, and

they do not need to provide personnel for

installation, device management, and

maintenance. Scanners are regularly updated

to the latest Android version, and if a device is

defective, it is replaced within a few hours. If a

new scanner model is released on the market,

the customer can upgrade their equipment

stock free of charge if desired. Furthermore,

the offering always remains flexible and

scalable for when, e.g., a new subsidiary is

opened. Data from the scanners is

automatically sent to the customer's

merchandise management system via a secure

mobile network connection.

• No major initial investments

• Devices are always new and have the latest software

• Includes service and insurance

17

Xtimes greater

PRODUCTIVITY

Barcode scanners from the global market leader with the latest Android operating system. Connection to customer systems via secure mobile network.

Barcode scanners are used in nearly every industry. However, also worrying about financing, connectivity, device, management, and servicing when purchasing the devices is very cumbersome for many companies. Deutsche Telekom's service bundle now makes that easier.

Customer project

Beverage supplier

18

Cola and lemonade, beer and wine, water and juice: One beverage supplier supplies cool drinks to companies and private customers in various German cities.

They can order online or via the app, and the delivery is made within a few hours at no cost. To digitally record pallets and boxes, the company uses barcode scanners from Zebra Technologies.

The market leader's mobile devices are in demand due to their longevity: Not only are they robustly made, they also receive firmware updates and support for many years.

MODERN SCANNERS IMPROVE PRODUCTIVITY

Using voice or messages, the company can assign new orders to its drivers while they are on the road.

A SIM card with an included data plan provide the data connection. The roll-out is carried out quickly and efficiently: If, for instance, the customer opens a new office, the desired number of preconfigured and preassembled devices are delivered just-in-time to the destination, and the employees can immediately use the scanners on their trips.

The company receives everything from a single source – Deutsche Telekom: A complete device package without one-time investments at a fixed monthly price. A mobile device management solution and a device protection insurance policy are part of the package.

CUSTOMER

Mobile data recording with all-around service

FASTER, THIRST-QUENCHING DEPLOYMENT

Top hardware with fast roll-out in a low-cost service bundle: A beverage delivery service equips its drivers with barcode scanners from Zebra.

The Zebra scanners read barcodes, QR codes, or RFID chips and furthermore have classic smartphone functions:

18

PRODUCTION 4.0: SYNERGY EFFECTS THANKS TO IOT

Logistics has a major influence on a variety of company divisions.

Whenever congestions at the ramp delay the delivery of goods

and important parts for installation cannot be stored in time as a

result – ultimately bogging down the entire production process –

it often results in high costs, lack of delivery punctuality, and

dissatisfied customers. It is even more important for just-in-time

deliveries, where production depends on timely delivery.

Therefore, anyone wishing to make their production processes

suitable for the future must consider the entire supply chain and

the subsequent work processes, because digitalization is

agnostic to company divisions. The key theme is “smart” – smart

logistics, smart manufacturing, smart ...

FROM THEORY TO PRACTICE

The road to intelligent manufacturing is also bumpy, which is

something that many manufacturing companies are becoming

aware of in practice. Narrowly-defined targets, diverging

processes, and budget constraints hamper the digital

transformation of production processes in many locations.

Universal, seamless integration of the production and supply

chain is one of the challenges. Manufacturing orders must be

coordinated, the required parts must be ordered and provisioned

on time, shipments must be carefully scheduled, and deliveries

must be made. In this case, a multitude of heterogeneous data

and applications from other areas must also be harmonized in

addition to the various supply chain stations. The fact that the

range of technology in these fields is consistently growing does

not make matters easier: From the Internet of Things and cloud

applications to 3D printing, the digital twin, voice assistants, and

even the use of wearables, drones, and smart robots.

A smooth-running supply chain benefits many company divisions – especially manufacturing.

A UNIVERSAL SOLUTION

Hirsch Glas GmbH has already gone one step further in this

regard. Thanks to tracking information for goods delivery and

the use of sensors in furnaces, the system can be optimally and

timely prepared, and early action can be taken in response to

possible delays.

As a result, data from various fields delivers relevant information

that is bundled on Deutsche Telekom's Cloud of Things,

making it available in real time. This makes smooth “just-in-

time” production possible.

Furthermore, if all the partners or suppliers involved in the

supply chain are to be seen as a whole besides the company's

own divisions, then a universal and secure data market place is

inevitable.

DIGITAL INTELLIGENCE FOR EVERYONE INVOLVED

Deutsche Telekom's Data Intelligence Hub (DIH) offers

precisely this foundation. It brings together information from

different stakeholders on a neutral platform, thereby laying the

foundation for intelligent, fully automated production. Using the

cloud-based data market place, suppliers, manufacturers,

carriers, and customers can securely and efficiently provide and

use relevant data. As a result, status information on the state of

manufacturing or delivery is available in real time for all

participants thanks to IoT status information. Impending delays

can be proactively identified, and measures to eliminate

disruptions can be taken in time.

Umati – a uniform interface that can securely and effortlessly

integrate machine tools and systems into customer and

application-specific IT ecosystems – shows how the DIH is

already being successfully used.

19

DELIVERY AND PRODUCTION

INTELLIGENT FACTORY CONNECTS LOGISTICS AND MANUFACTURING

• Increase productivity through optimum route and production planning

• Deploy drivers more efficiently

• Optimum machine utilization

• Intelligent data management

Harmonized route and system optimizations deliver greater transparency and increase customer satisfaction

40%LOWER

Fuel costs

THE CHALLENGE

IoT technology in production and logistics

focuses on connecting machines and

production systems along with vehicles that

transport goods. Companies want to use IoT

to detect and accordingly respond to data

such as temperature, air humidity, fill levels,

locations or vibrations in real time.

SOLUTION

Sensors that reliably send their outputs to the

Cloud of Things – where the data is

subsequently processed digitally – are used.

Now the customer can use the device of their

choice (PC, laptop, smartphone)

to access their data.

.

CUSTOMER BENEFIT

The analysis of sensor data helps companies to

optimize and accelerate processes in

production and logistics: Delivery routes are

optimized, defective systems are detected early

on using alarm functions, or the shipment is

expedited.

The Internet of Things not only supports

companies in the fields of shipments and

production but also in other value-creation

stages. This is because holistic concepts for

the production of the future – coupled with

greater transparency, increased flexibility, and

lower shipment and production costs – deliver

competitive advantages and draw the interest

of the economy and all the associated actors.

Keep track of vehicles in real time, immediately detect delays, inform customers faster, optimally utilize teams and systems, plan entire system renovations more effectively

15%GREATER Productivity

HIRSCH GLAS GmbH SEAMLESS PRODUCTION 4.0

Hirsch Glas GmbH in detail:

• Founded: 1981

• Headquarters: Oberlahr

• Employees:< 50

• Locations: 1

20

Hirsch Glas GmbH paints up to 200,000 glasses per day. If they are not

delivered punctually and in a perfect state, the assembly line stands still. The company has solutions ready so that the logistics and production operate smoothly.

MONITOR, DETECT, AND ACT

The mid-sized company from Oberlahr in

Westerhald does not store most of its glasses

directly on its company premises. Trucks

deliver different batches of glasses directly to

the company on a daily basis. Depending on

the order

Hirsch Glas rearranges its production lines

every day: The spraying machines are filled

with new paint, the assembly line is rearranged

for the expected number of glasses, and the

furnaces are emptied.

As a result, logistics companies immediately

notice whenever there are delays and arrival

times cannot be adhered to. This gives Hirsch

Glas employees timely notice that a delivery is

delayed, allowing them to more effectively plan

the renovation of the entire system, since the

glass finisher has also connected its furnaces

to the Internet of Things. Up to ten sensors in

the ovens record the internal temperature in

ten-second intervals and send the output to T-

Systems’ Cloud of Things. Quality suffers if the

temperature falls below a threshold value or

exceeds the maximum temperature. The data

is processed in an app, and temperature

fluctuations are directly reported.

As such, Hirsch Glas can use connected ovens

to, e.g., forgo having to perform morning

control calls to the factory and immediately

respond to alarms.

DELIVERY AND PRODUCTION

A CRYSTAL-CLEAR PERSPECTIVE - IN REAL TIME

Smart IoT solutions prevent unexpected

interruptions in the supply chain and in

production. With the help of the Drive & Track

IoT solution, employees in the headquarters

keep track of their trucks in real time without

having to regularly call the drivers.

21

INDUSTRY 4.0

Creating value out of data

• The data Intelligence Hub as an innovative platform for secure & efficient interaction data processing and analysis

• Simple, transparent, and definitely open up new sources of income

Confer data intelligenceA data marketplace with big data analytics from the cloud – under your full control

THE CHALLENGE

Approx. 80% of all value-creation chains are currently digitalized, and companies are increasing their revenue and profit margins by using digital ecosystems, artificial intelligence, and data analytics.

At the same time, data plays the primary role and must be considered as the standardized product on which conventional mechanisms –such as product development, marketing, or sales – are used.

SOLUTION

Data provides the perfect foundation for optimizing one's own processes and increasing the company's own efficiency. In the process, the Data Intelligence Hub not only serves as a marketplace but also as a secure infrastructure for processing the data.

CUSTOMER BENEFIT

.

Complete, use, and exchange production-related data - the Data Intelligence Hub as a marketplace for data and data analysis tools across various companies and industries

Improved results thanks to more information: With the Data Intelligence Hub, existing information is used more efficiently. Integrated analysis tools help to convert unstructured data into findings that are relevant for business.

Enriched by externally procured data, they provide the perfect foundation for optimizing one's own processes and increasing the company's own efficiency.

In the process, the Data Intelligence Hub not only serves as a marketplace but also as a secure infrastructure for storing and processing the information.

xtimes greater

OPPORTUNITIES

22

Easily connect machines in a standardized manner using umati

DATA SOVEREIGNTY AS THE GREATEST CHALLENGE

The Internet of Things is already simplifying

many production steps for Industry 4.0,

although these are often internal company

steps. Often times, they fail to make progress

in exchanging machine data across the entire

company. One initiative from the VDW and

Deutsche Telekom has a solution for this

problem.

Umati represents a uniform interface that can

securely and effortlessly integrate machine

tools and systems into customer and

application-specific IT ecosystems. It is

therefore used to connect machine tools to IT

systems inside and outside of the production

environment (MES, ERP, Cloud, ...). In the

process, it follows standardized semantics

based on the OPC UA communication

standard. Furthermore, it can be effortlessly

enhanced with specific upgrades from

machine tool manufacturers and users – and

globally at that.

Together with a strong partner network, umati

guarantees the user data sovereignty, data loss

prevention, as well as easy and standardized

connectivity of their machines. The Data

Intelligence Hub allows data to be exchanged

easily and securely via a standardized

platform. For improved, connected industry

collaboration of the future.

INDUSTRY 4.0

Open up new fields of business with data handling and routing

Data sovereignty has proven to be the greatest

challenge. Uniform standards and intelligent

routing are a fundamental prerequisite for

securing your own data.

There are also problems from a technical

standpoint: Missing, uniform interfaces make it

difficult to exchange machine data across the

entire company.

umati

UNIVERSAL MACHINE TOOL INTERFACE

umati at a glance:

• Simplifies and reduces efforts to connect machines to the customer's IT infrastructures

• Is an open standard based on OPC UA• Is developed by the machine tool industry for

their customers



4 Delivery

5 Customer


OUR RECOMMENDATION: INDIVIDUAL STEPS

In order to avoid becoming overwhelmed by the

numerous ways to implement a smart logistics and

smart factory strategy, there is the option of taking

a gradual approach and segmenting investments in

new technologies: What do you need to secure the

core business and what does it take to promote

future innovation and process capability?

HOLISTIC PERSPECTIVE

Our experts will be happy to discuss with you your

questions related to the digitalization of your

processes to find a tailor-made, future-relevant

and, above all, holistic solution for your company.

CONTACT:

[email protected]

PUBLISHER:

T-Systems International

GmbH, Hahnstrasse 43d

60528 Frankfurt am Main,

Germany

Last revised: October 2020

INTERNET:

Click here to go to the logistics accelerator website!

WHAT CAN YOU DO NEXT?

mailto:[email protected]

https://iot.telekom.com/en/industries/transport-logistics

greater success with smart logistics

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