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Page 1: Grievanc
Page 2: Grievanc

The Department of Administrative Reformsand Public Grievance- Chief Co-ordinatingAgency for redress of grievances

Internal Grievance Redress Machinery withineach Ministry/Department

External Grievance Redress Machinery in theDARPG

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Director of Public Grievances-Officer of therank of Joint Secretary.

Duties/Powers

Grievance Officers at Field Level

Reporting Mechanism

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The Public Wing in Rashtrapati BhawanSecretariat.

The Public Wing in the Prime Minister’sOffice

The Directorate of Public Grievances inCabinet Secretariat. (DPG)

The Department of Pensions andPensioners’ Welfare.(DP&PW)

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DAR&PG O.M. dated 1st March,1988

DAR&PG O.M. dated 22nd May,2005

Citizen’s Charter

CPGRAMS

“SEVOTTAM”

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Any questions?

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Thank You.