The Department of Administrative Reformsand Public Grievance- Chief Co-ordinatingAgency for redress of grievances

Internal Grievance Redress Machinery withineach Ministry/Department

External Grievance Redress Machinery in theDARPG

Director of Public Grievances-Officer of therank of Joint Secretary.

Duties/Powers

Grievance Officers at Field Level

Reporting Mechanism

The Public Wing in Rashtrapati BhawanSecretariat.

The Public Wing in the Prime Minister’sOffice

The Directorate of Public Grievances inCabinet Secretariat. (DPG)

The Department of Pensions andPensioners’ Welfare.(DP&PW)

DAR&PG O.M. dated 1st March,1988

DAR&PG O.M. dated 22nd May,2005

Citizen’s Charter

CPGRAMS

“SEVOTTAM”

Any questions?

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