grievanc
TRANSCRIPT
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The Department of Administrative Reformsand Public Grievance- Chief Co-ordinatingAgency for redress of grievances
Internal Grievance Redress Machinery withineach Ministry/Department
External Grievance Redress Machinery in theDARPG
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Director of Public Grievances-Officer of therank of Joint Secretary.
Duties/Powers
Grievance Officers at Field Level
Reporting Mechanism
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The Public Wing in Rashtrapati BhawanSecretariat.
The Public Wing in the Prime Minister’sOffice
The Directorate of Public Grievances inCabinet Secretariat. (DPG)
The Department of Pensions andPensioners’ Welfare.(DP&PW)
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DAR&PG O.M. dated 1st March,1988
DAR&PG O.M. dated 22nd May,2005
Citizen’s Charter
CPGRAMS
“SEVOTTAM”
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Any questions?
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Thank You.