group 4_interim report.pptx

7/28/2019 GROUP 4_INTERIM REPORT.pptx

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A PRAGAMATIC APPROACH FOR

EFFECTIVE KM AT NUSLIBRARY

A Presentation by,

GROUP 4AYESHA TEHSEEN K

JOSHI KUMAR A V

SUGANYA MANI

SWATHI MOHAN


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Objective To discuss Knowledge Management initiatives at NUS Library.

To conduct KM audit and to identify existing knowledge assets.

To Identify the challenges of resource librarians .

To provide an effective knowledge capture mechanism.

Key objective: Why KM is important at NUS library?


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Introduction Principle source of information needs for staffs & students.

NUS Libraries equip the NUS community with scholarly

information

Virtual operations to enhance awareness about theorganisation

Effective use of IT to deliver improved assistance.


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Organizational Structure

UniversityLibrarian

Resources

BusinessServices Unit

FinancialServices Unit

Library Assetmanagement

Unit

Library HRunit

Services

CentralLibrary

ChineseLibrary

ScienceLibrary

BusinessLibrary

MedicalLibrary

MusicLibrary


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Organizational Structure

Staff ratio:

Professionals: 70

Management Assistants: 75

Office Attendants: 55

Professionals

Management Assistants

Office Attendants


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KM at library

Service-based

- Targets local NUS community

- Provides effective service to students and staffs

Low volatility

- Turn-over ratio is low

- Magnitude of Knowledge change is low


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Knowledge Process

KnowledgeDiscovery

KnowledgeSharing

KnowledgeCapture

New queriesSharing SessionInnovation

WikiSharePointArtifacts

Internal CommunicatorBlogTrainingWorkshops

MentoringSocial Networking


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COD

IFICATIO

N

Service-basedorganization

for NUS

Community

Low volatility

PERSONALIZATION

high

low

highlow

Industry Mapping


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KM Diagnosis and Audit Interview with the Head Librarian

- Knowledge Management implementation

- Usage of IT systems

Interview with resource librarians

- Knowledge sharing techniques

- Challenges confronted Documented Resources

- FAQ

- WiKi, Share Point


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Interim Results Understanding existing framework

Hierarchical knowledge flow

Possible areas of improvement

Tentative KMS Framework

Conducting surveys

Capturing embedded knowledge of Users

Time Proposing an effective capture mechanism

Evaluation of efficiency for proposed solution


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Appendix

SAMPLE INTERVIEW QUESTIONS

When a new staff joins the management, how is he helpedto get up to speed about the system? Is there any training

for new employees? Are there any knowledge portals?

Are there forums for discussion among peers andcolleagues?

If expert help is needed on a particular situation, what isdone or who is approached?

Do they feel they get more information through informaldiscussions or during meetings or through online

databases?

group 4_interim report.pptx

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