Australia Where to get further assistance

© 2008 GS12

Australia

GS1 Observations

• Visited over 30 sites over the past 4 months• Not scanning or only part scanning (ie SSCC only) of the label prior to

despatch in many sites• 3PL sites presented on average greater opportunities for

improvement • Varying degrees of label print quality and printer servicing• Top barcode(s) present biggest opportunity

• Solution Provider Feedback• Approximately only 50% of installations have regular maintenance

servicing included in their installation contracts

© 2008 GS13

Australia

GS1 Perspective - What’s causing the problem?

• Grocery / Liquor suppliers are fairly disciplined when it comes to consumer unit & carton bar code verification,

• Very few send Pallet labels in for testing on a regular basis• GS1 Main supplier/member contacts are:

• Packaging• Admin• IT• Marketing

• Result is a general disconnect with logistics, operations and 3PL contacts. We typically don’t meet with them nor do they attend GS1 Training

• The message isn’t getting through to the right people

© 2008 GS14

AustraliaRetailer Documentation

4

© 2008 GS15

AustraliaIndustry Documentation

• Woolworths Supermarkets Packaging & Bar code Specifications:• http://www.wowlink.com.au/TopicCentre/SupplyChain/PackagingBarcodes/Sp

ecifications

• Coles B2B Logistic Labelling Standards:• http://www.supplier.coles.com.au/eCommerce/implementing-b2b/rules-

standards.aspx

• Metcash Packaging, Bar code & Logistics Specifications:• http://www.metcash.com/index.cfm?page_id=2184

• GS1 Australia’s Numbering and Bar coding User Manual:• http://www.gs1au.org/information_library/user_manuals.asp

• ECRA Toolkit• http://www.gs1au.org• http://www.ecraustralasia.org.au/ -

© 2008 GS16

AustraliaGS1 Australia Services

BarcodeTestingMessage

Validation

AccreditationSite VisitsHelp Desk

Member Assistance

Industry Engagement

E-messagingImplementations

Project Management /

Facilitation

ADC Implementations

GS1 Locatenet

Supply ChainKnowledge

CentreEssentialsClass-Room

Series

On-LineLEARN 101 Series

Learning

GS1netData Sync

Service

Imaging

Alliance Partner NetworkGS1

AustraliaServices

© 2008 GS17

AustraliaGS1 Australia Services

• Bar Code Testing Service• GS1 Australia charges a fee of $27 per Bar Code Verification

report for members and $87 for non-members.• A report is issued per bar code

• Members receive their first five (5) tests per year, per allocated company prefix FREE of charge. • This means ~40% of verification service users do not pay anything

for their verification reports

• Bar Code testing will only assess the label format and technical specifications meet industry standards

© 2008 GS18

AustraliaBar Code Testing Service

• 9 reporting criteria on pallet labels that Woolworths measure vendors against

• Label position incorrect 28.8%• No label in use 19.3%• Duplicated/Different SSCCs 14.8%• Damaged Label 11.6%• Will not Scan 11.0%• Under Stretch Wrap 9.2%• Pallet Label on 1 side only 2.5%• Incorrect Product Label 1.9%• Duplicated (SSCC number already used in last 12 months) 0.5%

• 77% of issues won’t be picked up by Bar code testing• These are process issues

© 2008 GS19

AustraliaGS1 New Service

GS1 in conjunction with industry has developed a new onsite pallet label quality and process assessment service.

It includes a pre-questionaire followed by a site visit that will document & assess:

– Label Quality– Label Application Process

Site visit report will be generated documenting findings, including photos of all labels assessed

Site visits could be conducted as a once-off or on an annual/bi-annual basis for benchmarking & comparison purposes

© 2008 GS110

AustraliaOnsite Assessment Service

1. Label quality• Number of printers (make and model)• Evidence of service or cleaning & maintenance logs or procedures• Adherence to technical specification and industry requirements

– ISO Grade & Scan Rate of barcodes on all labels assessed– Bar code height, magnification & other technical parameters

• Label, including product information has been formatted correctly– Correct company prefix used to create SSCC

2. Label Application Process• Is the label applied automatically online or manually• Has the label been applied within industry requirements • Has the label been applied to the correct pallet • Is the product information correct• Is any part of the label scanned prior to despatch

© 2008 GS111

AustraliaOnsite Assessment Service

• Label position incorrect 28.8%• No label in use 19.3%• Duplicated/Different SSCCs 14.8%• Damaged Label 11.6%• Will not Scan 11.0%• Under Stretch Wrap 9.2%• Pallet Label on 1 side only 2.5%• Incorrect Product Label 1.9%• SSCC number already used in last 12 months 0.5%

• Service has been designed to cover 99% of the major issues

12

We recognise that efficient Pallet Labelling has a positive impact and we have put significant emphasis on this in 2010 to ensure we comply with our customers’ Pallet Labelling standards on a consistent basis. We are extremely grateful for the support

we have received from Andrew Steele and the GS1 Team which has brought this subject into focus within our organisation.

The GS1 onsite label assessment service was a particularly valuable part of our project; this not only tested our label quality but also gave feedback on label

grading, label positioning, our printers and the overall application procedures. Moreover, the GS1 visit to our 3PL prompted much healthy debate and emphasised

the importance of Pallet Labelling in the overall Supply Chain.

Our Pallet Labelling project and the activities we have undertaken with GS1 has improved our Pallet Labelling significantly and we now consistently achieve 98%

conformance.

Helen Shaw, Customer Relationship Manager, Don KRC – A Division of George Weston Foods Limited

Australia

Contact Details

Andrew SteeleIndustry Manager - FMCGGS1 AustraliaT + 61 2 9695 2213M + 61 4 1737 7374W www.gs1au.orgE asteele@gs1au.org