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Guide to Becoming an IEMA Training Centre Version 2 December 2015 2

CONTENTS

SECTION A: BACKGROUND TO IEMA .................................................................................................. 4

1. Introduction ................................................................................................................................ 4

2. About IEMA ................................................................................................................................ 4

3. About IEMA Training .................................................................................................................. 4

4. The benefits of becoming an IEMA Training Centre .................................................................. 4

SECTION B: IEMA TRAINING CENTRE AND COURSE INFORMATION ............................................. 5

5. Centre Approval ......................................................................................................................... 5

6. Course Approval ........................................................................................................................ 5

7. Trainer Approval ........................................................................................................................ 6

SECTION C: HOW TO BECOME AN IEMA TRAINING CENTRE ......................................................... 7

8. New Training Centre and Course Approval Process ................................................................. 7

9. Gaining approval for further courses ......................................................................................... 8

10. Centre and Course Quality Assurance and Renewal Process .................................................. 8

SECTION D: CONTACT DETAILS ........................................................................................................ 10

ANNEX 1: POLICY MANUAL ................................................................................................................ 11

TRAINER REQUIREMENTS ................................................................................................................. 11

1. IEMA Registered Trainer Criteria ............................................................................................. 11

2. IEMA Registered Trainers Approval Process and Adding/Changing Trainers ........................ 11

PRICING AND COURSE DELIVERY .................................................................................................... 12

3. Pricing and Refunds ................................................................................................................ 12

4. Number of Learners per Trainer .............................................................................................. 12

5. Sub-Contracting of Training Provision ..................................................................................... 12

6. Extension of Course to E-learning/Blended Learning/Applied Learning ................................. 13

7. Course Delivery Length ........................................................................................................... 13

8. Tailoring Delivery of the Course .............................................................................................. 13

9. Certification .............................................................................................................................. 13

INTERNATIONAL .................................................................................................................................. 14

BRANDING, MARKETING AND COPYRIGHT ..................................................................................... 14

10. Copyright and Intellectual Property Rights .............................................................................. 14

CENTRE RESPONSIBILITIES .............................................................................................................. 14

11. Change in Centre Details and Main Contact ........................................................................... 14

12. Data Protection ........................................................................................................................ 14

13. Retention of Documents .......................................................................................................... 15

14. Safeguarding ............................................................................................................................ 16

15. Other Centre Responsibilities towards Learners ..................................................................... 16

QUALITY ASSURANCE ........................................................................................................................ 16

16. Annual Quality Assurance Self-Assessment ........................................................................... 16


17. Quality Assurance Visits .......................................................................................................... 16

18. Learner Surveys ....................................................................................................................... 16

19. Complaints ............................................................................................................................... 17

20. Complaints against IEMA Training .......................................................................................... 17

21. Improvement Actions Process ................................................................................................. 17

22. Suspension or Removal of Centre/Course/Trainer Registration ............................................. 18

23. Non-Renewal of IEMA Training Centre/Course ....................................................................... 18

General Procedures for Examinations and Assessments ..................................................................... 19

24. Venue ....................................................................................................................................... 19

25. Invigilation ................................................................................................................................ 19

26. Examination Papers ................................................................................................................. 19

27. Examination Re-Sits ................................................................................................................ 20

28. Assessment Marking and Standardisation .............................................................................. 20

29. Timeframes for Marking and Issuing Results .......................................................................... 20

30. Equal Opportunities & Reasonable Adjustment ...................................................................... 20

31. Special Consideration .............................................................................................................. 21

32. Appeals .................................................................................................................................... 21

33. Malpractice ............................................................................................................................... 21

ANNEX 2: PRICING STRUCTURE ....................................................................................................... 23

ANNEX 3: IEMA CERTIFIED COURSES.............................................................................................. 24

ANNEX 4: BRANDING GUIDELINES ................................................................................................... 25

1. Summary .................................................................................................................................. 25

2. IEMA Training Centre .............................................................................................................. 25

3. IEMA Certified Courses ........................................................................................................... 25

4. IEMA Approved Courses ......................................................................................................... 25

5. IEMA Certification .................................................................................................................... 26

6. IEMA Training Website ............................................................................................................ 26

7. Improper Use the Branding ...................................................................................................... 26

8. Permitted Wording ................................................................................................................... 26

9. Misuse of the IEMA Logos ....................................................................................................... 27

10. Copyright and Intellectual Property Rights .............................................................................. 27

ANNEX 5: IEMA ENVIRONMENTAL SKILLS MAP .............................................................................. 28

ANNEX 6: IEMA CODE OF PRACTICE ................................................................................................ 29

ANNEX 7: IEMA New Centre and Course Application Form................................................................. 31

ANNEX 8: IEMA Registered Trainer Application Form ......................................................................... 50

ANNEX 9: IEMA Training Quality Assurance Self-Assessment Form .................................................. 55

ANNEX 10: Manual Order Forms .......................................................................................................... 72

ANNEX 11: CHANGE LOG ................................................................................................................... 73


SECTION A: BACKGROUND TO IEMA

1. Introduction

Thank you for your interest in joining IEMA’s network of Training Centres. This document has been designed

to provide all the information that potential Training Partners will need to become an IEMA Training Centre.

2. About IEMA

The Institute of Environmental Management & Assessment (IEMA) is the professional home of over 15,000

environment and sustainability professionals from around the globe. IEMA’s role is to support individuals and

organisations to set, recognise and achieve global sustainability standards and practice.

IEMA members are equipped to collaborate, lead and deliver sustainability in their organisations, using IEMA

standards as their foundation. They improve environmental performance and drive competitiveness,

productivity, resilience and growth.

As an organisation IEMA are independent and international, gathering members’ views and experiences to

deliver evidence to Governments, information to business, inspiration to employers and great stories to the

media that demonstrate how to transform the world to sustainability.

To find out more, visit www.iema.net.

3. About IEMA Training

IEMA Training creates and supplies, through partnerships with training partners, environment and

sustainability skills to global employers. IEMA Training sets the standard for the content and delivery of

environment and sustainability training through robust quality assurance processes and provides professional

development support in line with the IEMA Environmental Skills Map.

4. The benefits of becoming an IEMA Training Centre

IEMA is committed to set standards, facilitate or otherwise support the best training and development relevant

to the environmental and sustainability profession and produce the most competent environmental and

sustainability professionals. It is recognised that an essential way of achieving this is via programmes of high

quality environmental and sustainability training. In joining this network, you will benefit from:

• Recognition for the high quality of your programmes and gaining a commercial advantage – certified

or approved by IEMA, recognised by learners across the globe

• Linking your programmes of learning directly to the IEMA Environmental Skills Map - the knowledge

and skills benchmark for environmental and sustainability professionals

• The opportunity to engage learners on a continual programme of learning as they progress through

their careers and IEMA membership levels

• Your programmes listed on the IEMA and Environmentalist websites - accessed by thousands of

unique visitors per month


• Access to course syllabi prepared by leading experts in environment and sustainability – an

opportunity to expand your training course portfolio

• Being part of a network committed to good practice - up to date courses meeting the needs of

employers and learners

• Engage in IEMA’s Policy work – a voice influencing policy on environment and skills

• Work in partnership to raise demand for environment and sustainability skills – share experience and

expertise

SECTION B: IEMA TRAINING CENTRE AND COURSE INFORMATION

To join our network, you will need to first become an IEMA Training Centre and thereafter gain approval for

one or more IEMA courses. This section provides an introduction to what becoming a Training Centre means

and the different courses that you can gain approval for, with further detail on the actual processes provided in

Section C.

Pricing can be found in Annex 2.

5. Centre Approval

All training partners are required to become an IEMA Training Centre in order to deliver an IEMA Certified or

Approved course. The Centre Approval process looks at Centre’s overall management, policies and systems

(such as equal opportunities, trainer recruitment and development, data protection etc.) to ensure that the

Centre is set up effectively for high quality course provision.

IEMA Training Centre status is valid for one year and will be renewed on an annual basis subject to meeting

Quality Assurance requirements (detailed in Section C).

6. Course Approval

IEMA approves two types of courses along with the trainers that deliver them:

1. IEMA Certified Course

These are courses which have a prescribed specification developed by IEMA that includes details

such as the course title, duration, entry requirements, learning syllabus, assessment method and

trainer requirements. Some IEMA Certified courses require training centres to develop their own

materials in line with the specification whilst others have course materials provided as part of the

course approval.

IEMA Certified Courses, based on IEMA Specifications which require IEMA Training Centres to

develop their own materials comprise of:

� IEMA Foundation Certificate in Environmental Management

� IEMA Associate Certificate in Environmental Management

� IEMA Diploma in Sustainable Business Practice

� Foundation Course in Environmental Auditing

� Internal EMS Auditor

� Lead Environmental Auditor

� EMS Implementation

� Carbon, GHG footprinting, accounting and management


IEMA Certified Courses which include training materials provided by IEMA comprise of:

� Making the Transition to ISO 14001:2015

� Working with Environmental Sustainability

� Managing with Environmental Sustainability

� Leading with Environmental Sustainability

Following completion of IEMA Certified courses, learners gain an IEMA and IEMA Training Centre co-

branded certificate (see Annex 1 for further details).

2. IEMA Approved Course

IEMA can approve any training course which falls within the scope of the IEMA Environmental Skills

Map and can aid the Continuing Professional Development of an Environmental/Sustainability

Professional.

IEMA certification, whilst not mandatory for IEMA Approved courses is considered a valuable benefit

and can be arranged on request (see Annex 1 for further details).

Course Approval is valid for one year and can be renewed on an annual basis at the same time as Centre

Renewal subject to meeting Quality Assurance requirements (detailed in Section C).

For a synopsis of our current course portfolio see Annex 3. Detailed specifications for each course can be

found on the IEMA Training website - www.iema.net/training.

7. Trainer Approval

To provide high standards of quality assurance, IEMA Certified or Approved Courses must be delivered by

IEMA Registered Trainers. When applying for Course Approval all trainers that will deliver the course(s) are

required to complete a Registered Trainer Application Form.

Up to 3 trainer approvals are included at the time of application within each course price along with trainer

packs where applicable (courses with IEMA training materials provided). After initial approval has been

attained, if additional trainers are required for approval or changes to trainers made, administration charges

will be incurred. Trainer registration is renewed every year at the time of Centre renewal.

Further details regarding IEMA Registered Trainers can be found in Annex 1.


SECTION C: HOW TO BECOME AN IEMA TRAINING CENTRE

This section outlines the processes for joining IEMA as a Training Centre as well as ongoing quality

assurance. They are designed to be applicable for all sizes of training centres – from micro-organisations to

large organisations. If you are unsure about any of the processes, please do not hesitate to contact us.

8. New Training Centre and Course Approval Process

We have developed a simple approval process to enable you to become an IEMA Training Centre and start

delivering IEMA Certified and/or Approved courses as easily as possible whilst still maintaining our high

standards of quality:

Register your interest

If you are interested in becoming an IEMA Training Centre and start delivering IEMA Certified and/or

Approved courses please e-mail us on [email protected].

Discussion

Within 2 business days of your enquiry a member of the IEMA Training team will give you a call to

discuss the options available, the approval process and fees. If you are happy to proceed we will send

you the documents required for completion.

Centre, Course and Trainer Approval Application with Payment

You will need to complete the necessary forms with supporting documentation to gain both Centre and

Course approval along with registering Trainer(s) for that course. Guidance on completion will be

provided and an IEMA Training team member will be happy to assist you with any queries.

Quality Assurance Check

Once you have completed the forms these need to be sent to us along with payment to

[email protected]. Your application will be logged and checked through by IEMA who may contact you

to request further information. This will be processed within 4 working weeks of payment receipt.

Welcome

If your application meets our requirements you

will be granted IEMA Training Centre status

and Course approval which is valid for one

year, subject to adhering to IEMA Training

policies.

You will be issued with a Centre Certificate

and Welcome Pack which contains all the

information you will need to start delivering

courses along with marketing support. A

quality assurance visit (including observation

of teaching) will also take place within the first

year of approval.

Improvement Actions

If your application does not meet our

requirements, we will highlight areas of

concern/improvement for you to address.

Once complete, please send through the

revised materials and application form.

Depending on the level of changes

required this may incur further charges.

Upon receipt, the IEMA Training team will

carry out a quality assurance check, from

which there are two possible outcomes.


9. Gaining approval for further courses

IEMA Training Centres who wish to deliver further courses should follow the same steps outlined above (8.

New Training Centre and Course Approvals Process).

As an existing IEMA Training Centre, only the Course and Trainer Approval application forms will need to be

completed and submitted.

Once approved, your initial course approval will be pro-rated to align with your Centre Renewal date.

10. Centre and Course Quality Assurance and Renewal Process

IEMA Training Centres, courses and trainers are renewed together on an annual basis. Quality assurance is

taken very seriously at IEMA and therefore centre, course and trainer renewal is linked to satisfactory

completion and checking of our quality assurance (QA) self-assessment form by training centres.

These forms are designed to help Centres ensure their Centre and Course policies, materials and

training/subject expertise remain up-to-date and effective and can also be utilised for a

Training Centre’s internal quality assurance check as well. Please note that delays in completion of the

process or payment may result in Registered Centre suspension and penalty charges.

Please see the timeline below to understand how this process works:


Quality Assurance Self-Assessment Form Completion & Submission

16 weeks before your Centre and Course renewal date: you will be sent a notice of upcoming renewal

and the QA self-assessment form completion request. The completed form (which includes the renewal

agreement) needs to be submitted within 6 weeks – no other documentation will be required for

submission at this stage. If you need any guidance to complete this or have any queries do not hesitate

to contact the IEMA Training team who would be more than happy to help.

IEMA Training Quality Assurance Check

10 weeks before your Centre and Course renewal date: Your QA self-assessment form MUST have

been submitted by this date. The IEMA Training team will now check through the forms to ensure

satisfactory completion. These checks will be carried out within 10 working days.

Please note that if you have not submitted your form by this date without prior agreement with IEMA,

suspension and penalty charges will be applicable along with potential non-renewal of IEMA Training

Centre status.

After this checking stage there are three possible routes:

Remember to complete and send in your completed QA Self-

Assessment forms to [email protected] within this 6 week period.

Invoice, Payment and Renewal 30 days before your Centre and Course renewal date: An invoice will be sent for renewal payment. Once payment has been received, updated Centre certificates will be sent out. Please note late payments will incur penalty charges.

Satisfactory Completion & no further documentary evidence requested

Further documentary evidence requested. IEMA may request certain documentation to be sent for evidence. This may be requested as part of a random sampling activity or due to inconsistencies in/ incomplete form submission. Training Centres will have 10 working days to submit any required evidence. Upon receipt of improvements, the IEMA Training team will check through these to ensure satisfactory completion. From this there are two possible outcomes:

Improvement Plan If renewal is suspended, areas of concern/improvement will be sent for the Centre to address. This process may incur administration and/or reinstatement charges. Upon receipt of improvements, the IEMA Training team will check through these to ensure satisfactory completion. From this there are two possible outcomes:


SECTION D: CONTACT DETAILS If you have any queries regarding becoming an IEMA Training Centre or any of our courses, please do not

hesitate to contact us. Our contact details are:

Postal Address: IEMA Training

City Office Park

Tritton Road

Lincoln

LN6 7AS

United Kingdom

Phone Number: +44 (0)1522 540 069

Email Address: [email protected]

Website: www.iema.net/training


ANNEX 1: POLICY MANUAL

TRAINER REQUIREMENTS

1. IEMA Registered Trainer Criteria

IEMA Registered Trainers (excluding universities) are required to:

1. Have training/teaching experience and/or a relevant teaching qualification.

If trainers do not have a teaching qualification (level 3 teaching qualification or higher) they must

demonstrate suitable training/teaching experience. International teaching qualifications deemed

at the equivalent level will be accepted.

2. Be a member of IEMA at a professional membership level.

By the trainer’s IEMA Training Centre renewal date in 2016 they should be at a professional

membership level (Associate, Full or a member of an IEMA Specialist Register).

3. Abide by the IEMA Code of Practice at all times.

4. Have practical experience relevant to the course being delivered and maintain subject and

training expertise through Continuing Professional Development.

5. Have a DBS (Disclosure and Barring Service formerly called CRB) Enhanced check which is

reviewed every 3 years when working wholly or mainly with children, vulnerable or young adults.

6. Meet the requirements of individual IEMA course specifications that they are seeking approval to

deliver (see individual course specifications for further details).

Please note if individual IEMA course specifications have higher membership, experience and/or teaching

requirements than the Policy Manual, the course specification requirements supersede the Policy Manual.

All trainers (excluding universities) must be approved by IEMA.

2. IEMA Registered Trainers Approval Process and Adding/Changing Trainers

All trainers that deliver IEMA Certified/Approved courses (excluding universities) must be registered with IEMA

through completion of the Trainer Registration Form.

Up to 3 trainers can be approved during initial course approval. Thereafter any additional trainers requiring

approval (including trainer changes) will be charged an administration fee (see Annex 2 for pricing).

Once approved, no additional fees will be required and trainers will remain on the IEMA Registered Trainer

database, subject to continuing to meet the IEMA trainer criteria.

IEMA Registered Trainers can only deliver the IEMA Certified/Approved courses that they have successfully

applied and registered for. If trainers wish to deliver additional courses they must complete the trainer

application process. More than one IEMA Certified/Approved course registration can be applied for within one

form but all course requirements must be met.


Additional trainer application forms can be submitted at any time.

10 working days must be allowed for the trainer application to be checked.

Certain courses may require attendance at a trainer induction session or shadowing of delivery prior to the

trainer being registered to deliver the course. This requirement will be stated within individual course

specifications.

PRICING AND COURSE DELIVERY

3. Pricing and Refunds

Pricing is detailed in Annex 2. All prices exclude VAT which will be applied where applicable. IEMA operate a

no refund policy.

Pricing will be reviewed annually. Training partners will be provided with at least 8 working weeks’ notice of

changes to pricing.

4. Number of Learners per Trainer

A maximum of 16 learners per trainer are allowed in a classroom taught course (excluding university courses).

Where a course is being delivered via e-learning/blended learning/applied learning or as part of a wider

university course, trainers must have adequate time to support the learner activities and facilitate group

activity but can support greater numbers of learners than for classroom taught courses.

5. Sub-Contracting of Training Provision

In general, all training is expected to be delivered by IEMA Training Centres and Trainers (with the exception

of universities where registered trainers are not required). If IEMA Training Centres use other non-registered

centres to deliver training, the following requirements must be met:

• IEMA must be notified and reserve the right to reject a Centre

• The centre delivering the training on behalf of the IEMA Training Centre must follow the IEMA Training

Centre policies and procedures.

• All communications and administrative requirements to and from IEMA will go through the IEMA Training

Centre only

• All trainers delivering the course must be approved and registered with IEMA regardless of the Centre

they work for

• Learners attending the course must be made aware that the training is being delivered through the IEMA

Training Centre

• Certificates will remain dual-branded with the IEMA Training Centre only


6. Extension of Course to E-learning/Blended Learning/Applied Learning

If an IEMA Training Centre wishes to extend the provision of their course to an e-learning, blended learning or

applied learning format this will have to go through course approval and thereafter an annual e-learning

charge will be added (see Pricing in Annex 2).

7. Course Delivery Length

IEMA Certified Course Specifications state required Guided Learning Hours (GLH) with a maximum of 8 GLH

allowed per day of training.

A Guided Learning Hour is the contact time required to support learners in achieving the learning outcomes

for the course. Guided learning hours (based on classroom taught courses) includes contact time (excluding

induction), lectures, tutorials and supervised study, one to one tutorials, facilitated workshops, trainer-guided

research, guided homework, group work and the assessment of work-based learning, but not marking of

assignments when the learner is not present. Breaks are excluded from Guided Learning Hours. For other

forms of learning (e.g. e-learning), or in courses where translation is required/learners are studying in a

second language, further Guided Learning Hours than the course specification requires may be needed to

ensure suitable coverage of the course learning outcomes.

Delivery of courses may be split over a reasonable period rather than consecutive days e.g. one day a week

for three weeks, with IEMA approval. Delivery may also need to be adapted/changed due to cultural norms

(e.g. working days, number of working hours may vary in different countries). In requesting approval for this

type of structure, the training Centre must consult with the IEMA to ensure adequate:

• coverage of the course syllabus

• learner continuous assessment

• continuity between teaching days

• control procedures

E-learning/work-based learning courses must also ensure appropriate time-limits are provided for course

completion.

Please also refer to individual IEMA Certified Course Specifications and guidelines as time-limits may be

applicable for specific courses, which, where applicable supersede the Policy Manual.

8. Tailoring Delivery of the Course

IEMA recognise that Training Centres will need to tailor courses for particular clients or learners. Tailoring of

the course is encouraged providing that the learning outcomes of the course are still met. It is recommended

that tailoring of the course is through case studies and case examples. Training courses may go beyond the

minimum requirements set out in the learning outcomes; this should be supported by additional time to deliver

the course and to suit the particular needs of the audience.

9. Certification

IEMA Certificates (with the option of IEMA Training Centre co-branding) must be provided to learners who

successfully complete IEMA Certified courses. These certificates are produced by IEMA with security features


that ensure quality, consistency and recognition. As these certificates are registered with IEMA, they can be

validated/re-issued in the future. For certification charges see the pricing structure in Annex 2.

IEMA certification, whilst not mandatory for IEMA Approved courses is considered a valuable benefit and can

be arranged on request.

Details regarding the Certification Process will be issued to IEMA Training Centres upon approval.

INTERNATIONAL

All IEMA guidelines, application forms and course syllabi are based on UK regulations and requirements and

therefore there may be sections of this that are not applicable or relevant to international delivery.

IEMA are developing further detailed guidance for international delivery but if there are specific queries please

contact IEMA directly.

BRANDING, MARKETING AND COPYRIGHT

All IEMA Training Centres and Trainers must abide by IEMA Training’s Branding Guidelines - see Annex 4.

10. Copyright and Intellectual Property Rights

IEMA is the owner/licensee of all intellectual property rights and copyright related to text and images whether

electronic or other format that has been provided by IEMA (e.g. logos, training course materials and

specifications). These works are protected by copyright laws and treaties around the world. All such rights are

reserved. Use of all IEMA copyright material must be done so in accordance with our guidelines.

CENTRE RESPONSIBILITIES

11. Change in Centre Details and Main Contact

It is the responsibility of the IEMA Training Centre to inform IEMA of any changes in Centre Details (e.g.

address, company name, main contact) as soon as they occur to ensure we have the most up to date

information. Changes should be sent via recorded post or email ([email protected]). Failure to update IEMA

may result in the Centre missing important updates, delays in approval or certification, penalty/administration

charges being applied or Training Centre status being suspended/removed.

If there are personnel changes within the IEMA Training Centre, it is the responsibility of the Centre to carry

out a comprehensive handover with new personnel and ensure they are properly trained to adhere with IEMA

requirements.

12. Data Protection

All Centres must comply with the Data Protection Act 1998.


As an IEMA Training Centre delivering IEMA Certified and/or Approved courses, certain learner information is

required to be submitted to IEMA who may use this data in the following ways:

• Retain a record of the learner’s successful course completion for future reference and validation

purposes if required

• Undertake quality administration in relation to the course and/or qualification for which the learner is

registered including providing the learner with a certificate on successful completion of the course

and/or qualification

• Contact the learner directly in relation to IEMA quality control purposes for the course that the learner

is registered

• Inform the learner of products or services offered by IEMA

• Administer requests of reasonable adjustments where applicable

• Carry out statistical analysis (on an anonymised basis) which may be carried out by IEMA or selected

third parties; and:

• To monitor (on an anonymised basis) equal opportunities relating to ethnicity or disability or other

such monitoring purposes

IEMA Training Centres must ensure that learners are aware of what personal data is being collected and how

it will be used which can be fulfilled through a data protection notice. This notice must be accurate and

compliant with relevant legislation and IEMA requirements.

13. Retention of Documents

All documents must be stored securely and in accordance with the Data Protection Act 1998 and/or other

relevant data protection laws where applicable.

The table below details the minimum retention times for different documentation that an IEMA Training Centre

must meet. All documentation must be available for audit at any time.

Documentation Minimum Number of Years for Retention

Learner assessment records (e.g. coursework, exam

papers and related marking documentation)

3 years*

Course documentation (e.g. training materials, completed

pre-course and evaluation forms), Centre policies and

procedures, Trainer records, Meeting records (relevant to

Centre and Course(s))

3 years*

Financial and contractual records 7 years*

*Unless otherwise specified due to funding/other regulatory requirements e.g. European Social Fund


14. Safeguarding

Safeguarding applies for IEMA Training Centres that deliver training to children (anyone under 18 years of

age) or vulnerable adults. Vulnerable adults are defined as people aged 18 or over, who are receiving or may

need community care services because of learning, physical or mental disability, age or illness, and who may

or may not be able to take care of him or herself, or unable to protect him or herself against significant harm or

exploitation.

IEMA Registered Trainers who deliver courses wholly or mainly with children, vulnerable or young adults must

have a Disclosure and Barring Service (DBS) Check carried out (formerly called CRB check) and this should

be renewed every 3 years. In addition, the Centre must have effective Safeguarding processes in place.

15. Other Centre Responsibilities towards Learners

IEMA Training Centres are responsible for delivering courses for learners who have registered and paid for a

course with them as well as any related potential liabilities, therefore should ensure that they have relevant

insurance (e.g. Public Liability Insurance) and contingency mechanisms (e.g. back-up Trainers or refund

procedures) in place.

IEMA does not take any responsibility or liability for any learner who has registered with an IEMA Training

Centre.

QUALITY ASSURANCE

16. Annual Quality Assurance Self-Assessment

Annual centre, course and trainer renewal is linked to satisfactory completion and checking of our Quality

Assurance (QA) Self-Assessment form by training centres. The Quality Assurance Self-Assessment forms are

designed to help Centres ensure their Centre and Course policies, materials and training/subject expertise

remain up-to-date and effective and can also be utilised for a Training Centre’s internal quality assurance

check as well. See Section C.

17. Quality Assurance Visits

The purpose of Quality Assurance visits is to carry out observation of teaching and learning and to complete a

check of relevant documentation and records. The frequency of the Quality Assurance Visits will be

determined using a risk-based model taking into account a variety of factors including how long the Centre

has been approved with IEMA, number of courses delivered, course results, feedback and/or complaints,

completion of the self-assessment etc.

For IEMA Training Centres that are based outside the UK, Centres will be asked to video record training

delivery and send this to IEMA for quality assurance purposes.

18. Learner Surveys

IEMA will periodically contact learners who have attended IEMA Certified/Approved courses directly to

ascertain their views on the quality of the courses and training delivery. These surveys will be carried out


electronically or via telephone. The findings of these surveys will be used for continued quality assurance and

may be communicated to IEMA Training Centres where applicable e.g. if used within a complaints

investigation. Please note no learner names or personal details will be used within findings unless permission

has been granted.

19. Complaints

IEMA Training Centres should operate a Complaints Procedure which ensures that any complaints are dealt

with effectively by an independent and objective person/panel (as appropriate), resolved in a timely manner

with all records retained in accordance with the document retention policies.

Learners can also contact IEMA regarding any complaints related to IEMA Training Centres. These will be

investigated through the IEMA Complaints Procedure and/or IEMA Malpractice Policy depending on the

nature of the complaint.

20. Complaints against IEMA Training

IEMA strives to establish and maintain working relationships with both our training partners and subsequent

IEMA learners and we do everything we can to make sure we provide the best possible service.

However, should a need arise we have procedures in place to allow you to complain effectively.

Please write to:

Head of Professional Standards

IEMA

City Office Park

Tritton Road

Lincoln, LN6 7AS

UK

Please also write ‘Private and Confidential’ on the envelope.

21. Improvement Actions Process

IEMA Training Centres/Trainers may be asked to carry out improvement actions by IEMA in the following

situations:

- A Complaints or Malpractice investigation

- Non-compliances found in Quality Assurance Self-Assessment Form / during Quality Assurance Visits

- Poor course results

- Learner Survey results

- Non-adherence to requirements set out within the IEMA Training Policy Manual (e.g. using non-IEMA

registered trainers, incorrect use of the IEMA logo)

In these situations, the areas of concern will be detailed by IEMA to the Centre/Trainer who will need to

identify and carry out actions to address these.


If it is deemed that a large proportion of time will be required to review improvements, this may incur extra

charges which will be set at the Standard Assessor Day Rate plus related expenses if applicable (see pricing

in Annex 2).

If the results from the above situation are found to be above a certain threshold of severity, a Centre/Trainer

may be suspended or removed from IEMA registration.

22. Suspension or Removal of Centre/Course/Trainer Registration

If an IEMA Training Centre, Course or Trainer is suspended, they cannot advertise or deliver all/specific IEMA

Certified/Approved courses until certain criteria are fulfilled.

If an IEMA Training Centre/Course/Trainer’s Registration is removed, they are not allowed to advertise or

deliver all/specified IEMA Certified/Approved courses at all. In order to regain registration where it has been

removed a Centre or Trainer will have to go through the relevant Approval process as a new application.

Suspension or removal of Centre/Course/Trainer registration can occur due to all the following situations:

- A Complaints or Malpractice investigation

- Non-compliances found in Quality Assurance Self-Assessment Form / during Quality Assurance Visits

- Poor course results

- Learner Survey results

- Non-adherence to requirements set out within the IEMA Training Policy Manual (e.g. using non-IEMA

registered trainers, incorrect use of the IEMA logo)

- Non-completion of Quality Assurance Self-Assessment Forms

- Non-payment of renewal or certification fees within the required timeframe

- Non-completion or poor completion of an IEMA Improvement Plan

Depending on the nature of the issue, IEMA will first try to resolve the matter through improvement plans, but

if the situation is found to be above a certain threshold of severity, a Centre/Course/Trainer may be

suspended or removed from IEMA Training registration.

23. Non-Renewal of IEMA Training Centre/Course

If an IEMA Training Centre does not wish to renew the partnership or a particular course, sufficient notice prior

to the centre renewal date must be provided to ensure the following:

- Learners on existing courses (including e-learning/work-based learning) have the opportunity to complete

the course and re-sit the assessment if required at least once before the centre/course renewal date

- Learners booked on courses starting after the centre/course renewal date are made aware that the

course is no longer an IEMA Certified/Approved course and are provided with the opportunity to cancel

their booking

IEMA certification will not be provided to any learner who completes a course after the centre/course renewal

date has passed (which will be the date of cancellation). The only potential exemptions to this rule are

undergraduate/postgraduate university degree programmes – training centres delivering these courses need

to contact IEMA to discuss arrangements for learners.

IEMA Training Centres must ensure that all IEMA related branding is removed from all promotional materials

following non-renewal of the centre/course.


GENERAL PROCEDURES FOR EXAMINATIONS AND ASSESSMENTS The following guidelines should be followed for all IEMA Certified/Approved courses where applicable. IEMA

Training Centres delivering the Associate Certificate in Environmental Management should refer to the ‘IEMA

Associate Entry Examination: Examination Handbook’.

24. Venue

The IEMA Training Centre should ensure that a suitable venue has been chosen for the examination ensuring

the following:

- Attention has been paid to health, safety and welfare matters such as heating, lighting, ventilation and the

level of extraneous noise

- The seating arrangements are such to prevent candidates from overlooking, intentionally or otherwise,

the work of any other candidates. All candidates should face the same direction and, where possible,

have a separate desk/table of sufficient size to accommodate the examination paper(s).

- All candidates are able to see a reliable clock and a board stating the start and finish times of the

examination

- At least one sign stating ‘Quiet Please – Examination in Progress’ has been placed on the exterior of the

examination room

- The room is clear of any display materials that may be helpful to candidates

- All electronic devices including mobile telephones are switched off (unless allowed in an open-book exam

in which case electronic devices must be switched on silent and not used for communication purposes)

25. Invigilation

Exams must be invigilated at all times with at least one invigilator present for every 20 candidates. Each

learner in the examination room must be in sight of the invigilator at all times. Where only one invigilator is

present he/she must be able to summon assistance easily without disturbing the candidates (e.g. a learner

needing to take a comfort break).

The invigilator should inform learners about relevant health and safety information prior to the examination

e.g. fire exits, assembly points (if this has not been stated already), and that in the event of a fire alarm/drill,

learners must not discuss the contents of their examination paper so that, wherever possible, the examination

can be re-started and that any lost time will be added to the end of the examination.

26. Examination Papers

Examination papers should meet the requirements set out within the specific Course Specification. A

minimum of two different examination papers should be developed to allow for re-sits to take place.

To ensure exam security, candidates should not be allowed to take examination papers away from the venue

with them or take photographs/images of the examination papers.


27. Examination Re-Sits

If a learner fails an assessment, the opportunity to re-sit the assessment should be provided. Re-sits should

be taken at least two weeks after the initial assessment using a different examination paper/assessment

activity to ensure assessment integrity.

28. Assessment Marking and Standardisation

All assessments (examination and coursework) must have related marking scheme(s) developed. In addition,

IEMA Training Centres must have robust processes in place to ensure assessment standardisation e.g.

second independent marking of assessments, periodic meetings checking through a selection of

assessments etc.

Where assessments are carried out in languages other than English and require translation prior to

marking/for quality assurance purposes, the translation needs to accurately reflect the source quality. If the

source language is poor or terminology appears wrong (allowing for inherent differences between the source

language and English), the language must NOT be “improved” as it is important that the English examiner(s)

can accurately see the true standard of the learner’s submission.

29. Timeframes for Marking and Issuing Results

Course assessments must be marked within a suitable timeframe after course completion – it is expected that

courses with simple assessments (e.g. multiple choice) will be marked within one week of course completion

and those with longer assessments (e.g. essay style) within three weeks of course completion (including any

standardisation procedures).

For IEMA Certified courses, as soon as marking is complete, Training Centres must send learner details

regarding certification to IEMA and once certificates are received, post out certificates to learners within two

working days. This will ensure learners receive their results in a timely manner. Learners who have been

unsuccessful should receive their results at the same time as those who have passed.

30. Equal Opportunities & Reasonable Adjustment

IEMA Training Centres must be committed to providing all learners with an equal opportunity to attend and

complete an IEMA Certified/Approved course through effective policies, procedures and systems.

Learners may require reasonable adjustments to be made related to the course and/or assessment for a

number of reasons including:

- a permanent (long-term) or temporary disability or medical condition;

- communication and interaction needs;

- where English is an additional language.

As part of their general responsibilities, Centres should:

- Have robust pre-course procedures which can help:

� decide whether potential learners are capable of meeting the requirements of the course


� identify any specific learner requirements which may affect their ability to successfully

complete the course (with evidence where applicable e.g. medical document)

� discuss requirements with learner(s) and make any required changes (using specialist advice

where necessary) ensuring these are suitable

- Allow reasonable adjustments within the assessment process ensuring that these:

� Do not invalidate the assessment requirements set out in the specification for the course

� Reflect the current needs of the individual learners and, as far as is reasonable possible, their

usual methods of working

� Do not give the learners an unfair advantage compared to learners for whom reasonable

adjustments are not being made

� Maintain the relevance, validity, reliability, comparability and integrity of the assessment

All relevant equal opportunities legislation must be complied with.

31. Special Consideration

Special consideration involves procedures that may result in an adjustment to the marks of learners who have

not been able to demonstrate attainment because of exceptional circumstances during the examination /

assessment itself.

IEMA Training Centres must have procedures in place for Special Consideration which includes requesting,

recording and analysing evidence submitted in support of Special Consideration and recording the decision

made. The maximum allowance should be no more than 5% of the total raw marks available in the

assessment.

32. Appeals

All learners on an IEMA Certified or Approved course have the right to enquire about their result and appeal

against the outcome of that enquiry. The IEMA Training Centre must have in place, policies to deal with result

enquiries and appeals thoroughly and fairly.

33. Malpractice

Any attempt to gain unfair advantage in an examination/assessment for oneself or for another constitutes

malpractice, as does any infringement of examination rules. Examples of malpractice include:

- two or more candidates collaborating to answer the examination questions;

- an invigilator or trainer revealing the questions in an examination to candidates before the time of the

examination.

- plagiarism, which is defined by the Oxford English Dictionary as ‘the practice of taking someone else’s

work or ideas and passing them off as your own’. Examples of plagiarism include:

� copying or paraphrasing very closely another candidate’s work in an examination

� copying or paraphrasing very closely, statistics, diagrams, facts or text from any source (e.g.

internet, books, lectures, tutorials, videos) without crediting where the information has come

from


All IEMA Training Centres must have policies/procedures in place to deal with malpractice within IEMA

Certified/Approved courses. Where a trainer or invigilator is involved in malpractice, the IEMA Training Centre

must report this to the Learning Manager at IEMA Training for investigation and resolution.

IEMA will investigate every suspected case of malpractice where this relates to an IEMA Training Centre

and/or its trainers. Should an IEMA Training Centre fail to co-operate with investigations, IEMA may suspend

the Centre’s approval.

Where malpractice is proven, IEMA may disqualify a trainer for delivering IEMA Certified/Approved courses or

terminate the contract with the Training Centre.

Anyone found by IEMA to be guilty of malpractice may appeal against the outcome following the IEMA

Appeals Policy.


ANNEX 2: PRICING STRUCTURE

IEMA Courses

NEW IEMA

Training Centre

Additional IEMA Course's

Year 1 Pricing Structure only

Course e-learning Extension Year 1

Pricing Structure only

IEMA Training Centre

Renewal

IEMA Course

Renewal

Course e-learning

Extension Renewal

IEMA Certification

IEMA Printed Manuals

Course Group

Course Name Centre + 1

IEMA course Approval

Licence pro rata

Approval Licence pro rata

Annual Renewal

Annual Renewal

Annual Renewal

Charge per learner

Learner Trainer

IEMA Certified Courses

Membership

IEMA Foundation Certificate in Environmental Management

£2,000.00 £350.00 £400.00 £350.00 £400.00 £400.00 £750.00 £350.00 £20.00 N/A N/A

IEMA Associate Certificate in Environmental Management

£2,000.00 £350.00 £400.00 £350.00 £400.00 £400.00 £750.00 £350.00 £0.00* N/A N/A

IEMA Diploma in Sustainable Business Practice

£5,000.00 £1,500.00 £1,000.00 £350.00 £400.00 £400.00 £2,500.00 £350.00 £100.00 N/A N/A

Auditing

Foundation Course in Environmental Auditing

£2,000.00 £350.00 £400.00 £350.00 £400.00 £400.00 £750.00 £350.00 £20.00 N/A N/A

Internal EMS Auditor £2,000.00 £350.00 £400.00 £350.00 £400.00 £400.00 £750.00 £350.00 £20.00 N/A N/A

Lead Environmental Auditor £2,000.00 £350.00 £400.00 £350.00 £400.00 £400.00 £750.00 £350.00 £20.00 N/A N/A

EMS EMS Implementation £1,250.00 £350.00 £400.00 £350.00 £400.00 £400.00 £750.00 £350.00 £20.00 N/A N/A

Making the Transition to ISO14001:2015

£750.00 £350.00 N/A** N/A N/A £400.00 £350.00 N/A £20.00 £45.00 £85.00

Leadership IEMA Leading with Environmental Sustainability

£750.00 £350.00 N/A** N/A N/A £400.00 £350.00 N/A £20.00 £45.00 £85.00

Workforce Development

All Jobs Greener

IEMA Managing with Environmental Sustainability

£1,250.00

£350.00 N/A** N/A N/A £400.00 £350.00 N/A £20.00 £45.00 £85.00

IEMA Working with Environmental Sustainability

£350.00 N/A** N/A N/A £400.00 £350.00 N/A £20.00 £45.00 £85.00

IEMA Approved Courses

IEMA Approved***

7-14 Guided Learning Hours £750.00 £350.00 £400.00 £350.00 £400.00 £400.00 £350.00 £350.00 £20.00 N/A N/A

Additional 7 GLH £95.00 £95.00 N/A £95.00 N/A N/A £95.00 N/A N/A N/A N/A

Other Charges

IEMA Registered Trainers – charge per additional application

£35.00

Additional Assessor Days (per day) £750.00

Centre Extension Request Charge £500.00

Notes: 1. All prices exclude VAT 2. The Approval Pro-Rata Licence for additional courses applies to the first year of approval only 3. Course approval includes up to 3 trainers’ registration (at the time of application). Additional trainers/changes made after initial course approval will incur an extra administration charge 4. The Centre Extension Request Charge relates to penalty charges applicable when late submission of QA forms/payment occurs 5. Certification is not mandatory for IEMA Approved courses but can be provided upon request * Certification charge is included within the IEMA membership fee for this course ** No pro-rata licence fee is required as this is included within the price of the learner manuals. If you develop your own materials a £400 licence fee will be added

*** IEMA reserves the right to alter application and/or renewal prices for Approved Courses depending on the nature and scale of the course


ANNEX 3: IEMA CERTIFIED COURSES


ANNEX 4: BRANDING GUIDELINES 1. Summary

IEMA have developed a set of branding guidelines to help you display the correct information, ensuring that as

a Training Centre you are recognised to deliver a programme of quality courses aligned to IEMA Standards.

The logos are valid for 1 year from Training Centre Approval date.

2. IEMA Training Centre

As an IEMA Training Centre this logo can be displayed publicly on marketing

and other relevant materials including:

Company website �

Letterheads �

Business Cards �

Promotional literature �

We recommend this stamp is always used in high resolution with an image

size of no less than 50mm squared with an exclusion zone around it of no

less than 1cm.

3. IEMA Certified Courses

As an IEMA Training Centre and provider of a Certified Course (see our

Certified Course Listing) this logo can be displayed publicly on marketing and

other relevant materials including:

Company website �

Course Specific Promotional literature �


size of no less than 50mm squared with an exclusion zone around it of no less than 1cm.

4. IEMA Approved Courses

As an IEMA Training Centre and provider of an Approved Course (see our

Approved Course Listing) this logo can be displayed publicly on marketing

and other relevant materials including:

Company website �

Course Specific Promotional literature �


size of no less than 50mm squared with an exclusion zone around it of no less than 1cm.


5. IEMA Certification

Certification applies to all IEMA Certified courses. All learners completing an IEMA Certified Course will be

issued with a uniquely identified Certificate. All Certificates are personalised and can be dual branded.

6. IEMA Training Website

The IEMA website is a public facing tool to promote IEMA Certified and IEMA Approved courses to both

existing IEMA Members and Non-Members. This site has been designed to recognise the partnerships we

have with our Training Partners as Training Centres.

Training Centres are encouraged to use this facility to promote and market your course dates.

7. Improper Use the Branding

The following would constitute improper use of the logo:

• Use of the logo where only non-IEMA approved courses are advertised by an IEMA Training Centre

• No distinction between IEMA Certified/Approved and Non-Approved courses in promotional material,

potentially misleading to learners selecting courses

• Positioning the logo in such a way as to infer that non-IEMA Certified/Approved courses are IEMA

Certified/Approved

• Sizing the logo to dominate the entire advertisement; the IEMA Training Centre logo should be at

least 25% smaller than the Centre’s company logo

8. Permitted Wording

The wording that IEMA Training Centres may use in the advertisement or promotion of IEMA

Certified/Approved Courses is set out below. Please note that IEMA Training Centres may not use IEMA

Assessment Reports either to take extracts from, or as a whole, for promotional purposes.

IEMA Training Centres must only use the wording set out below when advertising or promoting their courses.

Failure to adhere to this may result in the suspension or withdrawal of IEMA Training Centre approval. The

courses must be listed as follows:

‘IEMA Certified/Approved [IEMA Course Title] ([Country of Delivery])’

Only the specific IEMA Certified Course Title may be used (except for IEMA Approved Courses, as deemed

appropriate by IEMA, which will have the wording approved prior to approval). Examples of acceptable

wording:

A Lead Environmental Auditor Course being delivered in Hong Kong would be advertised as:

IEMA Certified Lead Environmental Auditor Course (Hong Kong)

A Foundation Course in Environmental Auditing being delivered in the UK would be advertised as:

IEMA Certified Foundation Course in Environmental Auditing (UK)


9. Misuse of the IEMA Logos

The IEMA Training Centre is required to exercise proper control over its use of the IEMA name and logo, in

accordance with these guidelines. Incorrect references to IEMA approval of a course or misleading

statements found in advertisements, catalogues, certificates and on websites serve to undermine the

reputation of IEMA. IEMA actions in such circumstances include corrective action, withdrawal of

Centre/Course registration and, if necessary, legal action. Persistent misuse will result in the Training

Centre’s status being suspended or removed.

The logo should be used in such a way that it is clear which course(s) being delivered has been

Approved/Certified by IEMA and no other courses, products, activities or services. If potential misuse of the

IEMA name or logo is identified, IEMA should be contacted so that appropriate action can be taken. In this

instance, IEMA will contact the organisation concerned and set out the corrective actions required and specify

timeframes for this to be corrected.

If you have a question regarding the use of the IEMA name or logo, please contact us.

10. Copyright and Intellectual Property Rights

IEMA is the owner/licensee of all intellectual property rights and copyright related to text and images whether

electronic or other format that has been provided by IEMA (e.g. logos, training course materials and

specifications). These works are protected by copyright laws and treaties around the world. All such rights are

reserved. Use of all IEMA copyright material must be done so in accordance with our guidelines.


ANNEX 5: IEMA ENVIRONMENTAL SKILLS MAP


ANNEX 6: IEMA CODE OF PRACTICE

As a condition for admittance to membership of IEMA, individual members

are required to declare a commitment to the IEMA Code of Practice. IEMA reserves the right to withdraw membership of any signatories whose actions

are considered to be inconsistent with the IEMA Code of Practice. Individual members of IEMA shall:

1. Uphold and promote the environmental and sustainability profession;

2. Exercise honesty, impartiality, diligence and objectivity in my professional work

3. Support and promote sustainable action and challenge environmentally unsustainable action;

4. Work to and promote high standards and best practice in the environmental profession;

5. Ensure that professional judgement is not influenced by a conflict of interest and I shall make all relevant parties aware where there is such a conflict;

6. Acknowledge my limitations of competence and not undertake work which I know is

beyond my professional capabilities; 7. Develop and maintain standards of professional competence and knowledge through a combination of training, learning and practical experience and through the support of others;

8. In giving advice, make the relevant person(s) aware of the potential consequences

of actions; and

9. Endeavour to be an innovative, lateral thinker in the pursuit of environmental improvement and sustainability.

Code of Practice

‘Transforming the world to sustainability’


ANNEX 7: IEMA NEW CENTRE AND COURSE APPLICATION FORM

Section 1: IEMA Training Centre Application

1.1. Centre Details

Centre Name:

Main Contact: Alternative Contact:

Main Contact Tel: Alternative Contact Tel:

Main Contact Email: Alternative Contact Email:

Finance Contact: Marketing/Sales Contact:

Main Address: Please attach a list of any satellite locations that are included as part of the Centre Approval.

Website:


1.2. IEMA Training Centre Quality Standard

Standard Possible Sources of Evidence

Please list documents/ evidence available in support of this standard

IEMA Comments (to be completed by IEMA)

IEMA USE Compliant Partly Compliant Non-Compliant

A. Management, Policies and Systems A1 The centre follows sound Environment and Health &

Safety principles. The centre has in place policies and procedures, which are implemented and periodically review these principles.

Policy and procedures

A2 The centre has comprehensive policies to ensure effective learning. Policies include Equal Opportunities, Safeguarding, Special Consideration, Reasonable Adjustment, Plagiarism, Appeals, Complaints and Malpractice which ensure the needs of learners are met. Procedures to ensure effective implementation and periodic review of these policies are in place.

Policies, Procedure, Course records

A3 The centre uses appropriate, secure and auditable systems for the retention, storage and retrieval of records relating to the administration and management of learning programmes. The centre can demonstrate that there is an effective procedure for the secure retention and storage of records and documentation in accordance with Data Protection Policy.

Procedure for retention, storage and retrieval of records.

A4 The centre has effective communications processes. The centre has a communication process for information and supporting documentation relating to courses, policies and procedures to ensure that changes are distributed and made available in an effective manner to all relevant stakeholders.

Procedure in place for communication of changes.

B. Quality of Teaching B1 The centre has a procedure for recruiting the right

quality of training staff.

Procedure for training staff recruitment






The centre has a recruitment process which demonstrates clear alignment to the skills requirements of the business.

B2 The centre will assess, review and support training staff in training delivery, on a regular basis. The centre can demonstrate an effective professional development process and periodic teaching reviews which will provide a good level of confidence in staff competence.

Tutor Continuing Professional Development procedures, Observation of Teaching and Learning schedule, annual staff appraisal.


1.3. IEMA Training Centre Due Diligence Information

Due Diligence Check Applicant Information IEMA USE

1 Registered Name of Company (as registered with Companies House):

2 Registered Company Number:

3 Name of Registered Director:

4 Has this company ever been registered under any other names? If so, please provide full details – this

should include dissolved companies.

5 Registered Company Address:

6 Any other premises (address) your company trades or delivers from:

7 Has the Director of the registered company been associated with any other companies (both active and

inactive) currently or in the past? If so, please provide details.

8 Have any sanctions been imposed by any awarding organisations on your company in the last 3 years? If

so, please provide details.

9 Is your company subject to OFSTED inspections and if so, what was your last OFSTED grade and when was this?

10 Have there been any serious complaints or allegations made about your company in the last year? If yes,

please provide details.

11 Are any of your senior staff serving a disqualification order made by the court under the Company

Directors Disqualification Act 1986? If so, please provide details with dates.

12 Has your company passed the Due Diligence Assurance Gateway process?

13 Is your company registered on the Skills Funding Agency Register of Training Organisations?

14 Is your company registered with the UK Register of Learning Providers? If yes, please provide your UKPRN number:

15 Awarding Bodies which you have current active status with and course details:


Due Diligence Check Applicant Information IEMA USE

16 Do you have direct claim status with these bodies?

17 Please provide full details of anything you consider could give rise to a conflict of interest (e.g. IEMA Committee Member and Training Partner):

18 Do you have Public Liability Insurance and if yes, please state the amount covered?

19 Do you have Professional Indemnity Insurance and if yes, please state the amount covered?

20 Has any of the Directors or any other person who has powers of representation, decision or control been convicted of any of the following:

• Conspiracy which related to participation in a criminal organisation

• Corruption

• Bribery

• Fraud

• Money Laundering Any other offence within the meaning of Article 45 (1) of the Public Sector Directive. If you answer Yes to any of the above, please provide full details

21 Has the company or Directors, or any bidder of funds:

• become insolvent (if company) or bankrupt (if an individual) or had a County Court Judgement against them

If you answer Yes to any of the above, please provide full details


1.4. Training History

Please provide a summary of any training courses your company has delivered over the last 3 years.

Last year Y1

Y2

Y3

Course 1 Name and Brief Details: Number of courses delivered

Countries of delivery

Numbers of learners



Numbers of learners



Numbers of learners



Numbers of learners


Section 2: IEMA Certified or Approved Course Application

2.1. Course for Approval

Please tick the course that you wish to gain approval for (if you wish to gain approval for more than one course, please complete the additional Course

Application Form for each further course separately).

a. IEMA Certified Courses

Course Title Application for approval

Anticipated initial delivery date

Anticipated annual learner numbers

Country / Countries of course delivery

Method of Delivery if applicable (classroom, e-learning, blended, work-based)

Proposed Retail Price per learner

IEMA course specifications which require training materials development

Foundation Certificate in Environmental Management

Associate Certificate in Environmental Management

IEMA Diploma in Sustainable Business Practice

Foundation Course in Environmental Auditing

Internal EMS Auditor

Lead Environmental Auditor

EMS Implementation

Carbon, GHGs, Footprinting, Accounting and Management

IEMA courses with training materials provided by IEMA

Leading with Environmental Sustainability

Managing with Environmental Sustainability

Working with Environmental Sustainability

Making the Transition to ISO 14001:2015


b. Your own course for gaining IEMA Approval (please complete the table below)

Course Title to be approved

Level of course (QCF equivalent)

Duration of course (guided learning hours)

Method of Delivery (classroom, e-learning, distance, blended, work-based)

Outline of the course

Cross mapping to the IEMA Skills Map

Learning Outcomes

Learner Entry Requirements

Target Audience

Market Potential

Anticipated initial delivery date

Anticipated annual learner numbers

Country / Countries of course delivery

Proposed Retail Price per learner


2.2. Name of Trainers for Approval

(Please complete the IEMA Registered Trainer Application Form for all trainers)

N.B. A maximum of 3 trainers can be approved within the course approval fee. Any additional trainers will incur further charges.

Name of Trainer

1 4

2 5

3 6

2.3. IEMA Training Course Quality Standard





A. Course Materials (N.B. If you are applying to deliver an IEMA course which has training materials provided by IEMA please move to section D: Course Review)

A1 Depth and breadth of course materials must be sufficient to achieve the defined learning outcomes of the required syllabus and be technically accurate.

Course materials

A2 Learning outcomes are clearly defined and cross referenced with appropriate timing apportioned. Specifically:

• Learning outcomes should be cross referenced within a Scheme of Work/table to show how it is being covered within the course.

• Guided learning hours should be indicated and time apportioned appropriately to the subject areas.

• The time allocation should clearly set out how it meets the required guided learning hours for the course including the course structure (e.g. consecutive days or split weeks).

Course materials Scheme of work






A3 The centre ensures relevant information relating to the course is developed and accurate. The centre has information relating to the course available and easily accessible to relevant stakeholders, including details of the learner assessment. Course information, including the title, is accurate and adheres to IEMA guidelines (if using an IEMA course specification).

Course materials Course marketing e.g. leaflet, website

A4 The course materials include pre-course information to send to potential learners as well as information to receive back prior to the course starting. This should include learner entry requirements, provision for any learner needs (linked to equal opportunities), pre-reading (if applicable) and any other relevant information.

Pre-course information document Procedures

A5 The course materials are of a high standard. Presentation, visual and written materials provided throughout the course are of good quality. Case studies used are comprehensive and relevant. Specified site visits must be appropriate to the course content, accessible and within reasonable proximity to the training venue.

Course materials

A6 Further reading, learning and recognition opportunities are detailed to learners. Learning materials issued to learners and course presentations signpost learners to further reading and learning opportunities including IEMA membership/courses where applicable.

Course materials (learner packs, presentation slides)

A7 Courses include general guidance on exam technique/assessment.

Course materials






Where applicable, courses must include general guidance on exam technique/assessment.

B. Quality of teaching and learning B1 The course trainer(s) is/are suitably qualified to

deliver the course and are IEMA members.

Trainer application form

B2 Course content can be tailored to meet learner needs whilst still maintaining the core course specification. Course content can be tailored to meet learner needs linked with equal opportunities and/or work background (e.g. in-house courses within a specific industry sector).

Course materials (areas that can be tailored for company sectors) Pre-course information document

B3 The course contains a variety of suitable teaching and learning methods. The course contains a good variety and balance of teaching and learning methods, with a flexibility of approach which tailors provision to individual learner needs. Lesson plans are comprehensive to satisfactorily guide the trainer through course delivery. They must link the teaching activity to the learning outcomes as well as specifying delivery methods. Providers of a full or part-time academic programme must provide documented detailed learning objectives for each module with guidance on delivery.

Lesson plan, course materials including handouts, activity sheets - evidence of a mix of teaching and learning methods Learning materials

B4 Suitable learning plans are in place for longer courses. For longer courses (e-learning, distance and work-based learning) each learner has a learning plan that is implemented and reviewed to track their progress through the course.

Learning plans






B5 Group work and remote interaction is promoted in e-learning/distance learning courses Group work should to be promoted and can include any form of remote interaction including emails, telephone and online forums.

Remote interaction capability

C. Assessment of Learners C1 Procedures for learner assessment and its

methodology are in place. Effective methods of assessment are in place which meets IEMA specification requirements where applicable.

Procedure document

C2 Assessment methodology is suitable for the course. The assessment methodology should ensure that underpinning knowledge tests are commensurate with course level. Questions test knowledge, understanding and application with clear marking criteria.

Course assessment documents Marking guide

C3 Assessment covers all learning outcomes. The assessment is cross referenced to a table of course Learning Outcomes to ensure it covers all of these.

Assessment/ Learning outcomes table

C4 Assessment is weighted appropriately. Marking must take appropriate weighting into consideration for each question, e.g. answers to multiple choice questions must attract fewer marks than free-text type answers.

Question paper; Marking guide

C5 Examination security measures are in place. Measures must be in place to ensure examination security e.g. storing examination papers securely, use of exam conditions, use of a question pool or rotation of examination papers (Minimum number of 2 question papers).

Examination procedure document; question papers






C6 Learners are provided with appropriate instructions regarding the assessment. Pre-assessment instructions to the learner must be clear and concise and include relevant policies that they need to know (see below).

Examination procedure document Learner information document Assessment papers Trainer manuals

C7 Examinations and post examination processes are carried out in accordance with relevant centre policies and procedures. These include Reasonable Adjustment, Special Consideration, Malpractice and Appeals Policies. If a re-sit is applicable a different exam paper must be used. Re-sits must allow sufficient time for further learning to take place (minimum period of two weeks).

Examination procedure document Centre policies

C8 For work based/applied learning, the centre has a clearly defined verification and assessment process. The centre demonstrates good quality internal verification and assessment processes.

IQA and Assessment Policy and procedures.

C9 The course has an assessment standardisation procedure that is managed, implemented and documented. There is an effective procedure to ensure assessment marking is standardised and quality assurance maintained.

Course assessment guidance; assessment standardisation processes Marking guides

C10 Learner information is sent to IEMA after course delivery. Procedures must be place to send completed and

Procedure Learner Information






accurate learner information and details of achievements to IEMA in accordance with IEMA requirements, along with membership payment for all learners on a course which leads directly to membership (see Policy Manual for further details).

Forms

D. Course Review D1 Quality of provision is regularly evaluated and

reviewed, with improvements made in a sustainable manner. Processes have been developed for evaluating, reviewing and improving course materials, teaching and learning and raising achievement. Learner feedback (evaluation) covers delivery, course content by module and customer service.

Learner feedback form Course review procedures


Section 3: Declaration and Signature

Please ensure that all of the applicable information from the list below is included with your application. If any items are not included, please indicate why this

information has not been included. Your application must be submitted electronically via email or USB/CD.

Centre:

1. Centre policies or evidence of application of relevant principles 2. Quality procedures / evidence of application of relevant quality principles related to training and learning 3. Copy of Public Liability Insurance and Professional Indemnity Certificates 4. A copy of the last year’s audited accounts or a reference letter from accountants. Unaudited accounts are not acceptable.

Please note company credit checks will be undertaken. Course:

5. Course materials and assessment mapping to the syllabus (table of learning outcomes) 6. Learner notes or handouts, including sources of further information 7. Lesson Plans 8. Scheme of Work 9. Trainers’ notes outlining important learning points, group exercises, projects, case studies 10. Training resources/aids (e.g. PowerPoint presentations) 11. Example assessments and answer guidelines (if applicable) 12. Pre-course information sent to learner 13. Template(s) for learner feedback 14. Quality procedures applicable to the training course (where different from that contained in centre application) 15. Completed trainer application forms


Please tick the relevant box regarding payment:

• I would like to pay by BACS with Purchase Order No.......................

• I would like to pay by credit card

By signing this application form you are confirming that:

• to the best of your knowledge the information supplied in this application is accurate

• this application is made in accordance with the IEMA Guide and you understand the assessment process

• you have read through the IEMA Training Policy Manual and, subject to gaining IEMA approval, agree to comply with all IEMA requirements

outlined within the Policy Manual

• you are aware that IEMA operate a no refund policy

Signature of Head of Centre, Principal or Chief Executive (electronic signature is accepted):

Signed: ...................................................

Print name: .............................................

Job Title: .................................................

Date: ......................................................

Please send your completed application form as a Microsoft Word document along with all other application information in electronic format via email or

USB/CD to:

IEMA Training, City Office Park, Tritton Road, Lincoln, LN6 7AS, UK

Email: [email protected]

If you have any queries, please contact us on 01522 540 069.


Section 4: IEMA Training Assessment (IEMA to complete this section)

4.1. IEMA Training Assessment Details

Assessor Name

Date of Assessment

4.2. IEMA Training Centre and Course Assessment Outcome

Centre and Course application approved Improvement Actions required prior to granting of approval

4.3. IEMA Registered Trainer Assessment Outcome

Trainer Name Trainer Application Outcome (Approved/Denied)

4.4. IEMA Training Assessment Summary

In this section IEMA will detail the main findings including particularly good points, areas of concern and areas for improvement.


Section 5: Improvement Actions to Gain Approval

5.1. Applicant Improvement Actions

Where improvement actions are required prior to approval being granted, the applicant should utilise this section to detail how they have addressed

the areas of concerns and submit applicable revised materials accordingly.

Centre/Course Quality Standard Reference

Improvement Actions Undertaken Applicable Documentation

5.2. IEMA Training Improvements Action Assessment and Outcome

Assessor Name

Date of Improvement Actions Assessment

Centre and Course application approved Further Improvement Actions required prior to granting of approval

Trainer Name Trainer Renewal Outcome (Approved/Denied)

In this section IEMA will detail any other comments or recommendations related to the application.


ANNEX 8: IEMA REGISTERED TRAINER APPLICATION FORM

Section 1: Personal Details Trainer Name:

Training Centre(s) Name:

Trainer’s Main Address: Please attach a list of any satellite locations that that are included as part of the Centre Approval.

Trainer’s Telephone:

Trainer’s Email: Trainer’s IEMA Membership Level and Membership Number:

Courses you are applying to register as a trainer (Titles)

1

2

Section 2: Teaching/Training and Subject Knowledge

Qualifications (please provide copies of all relevant certificates with this form) Please list all teaching/training and environmental/sustainability knowledge related qualifications and the date of achievement that you hold relevant to the course that you are applying for (please see course specifications for specific trainer requirements).

Teaching/Training Qualifications and Date: Environmental/Sustainability Knowledge Qualifications and Date:

Continuing Professional Development Please provide details of how you keep up to date with teaching/training and relevant environmental/sustainability knowledge including all CPD (Continuing Professional Development) undertaken in the last 12 months.


Teaching/Training CPD: Environmental/Sustainability Knowledge CPD:

Section 3: Experience

Previous and Current Employment Please detail current and previous employment along with the main responsibilities held, ensuring that you also cover relevant information linked with the course trainer requirements that you are applying for. Please start from the most recent employment.

Job Title:

Dates of Employment:

Employers Name & Address:

Main Responsibilities:

Job Title:




Job Title:




Job Title:





Practical Experience & Skills Please submit a statement, providing specific evidence of practical experience and skills (including figures, company names and dates where possible) in training/teaching and environment/sustainability relevant to the course that you are applying for (please see course specifications for specific trainer requirements). Please write no more than 250 words for each section (bullet points are accepted).

Teaching/Training Experience (including experience in writing course materials and programmes):

Environmental/Sustainability Experience:

Section 4: Other Information

Use this section to provide any other information you feel is relevant to your application.

Section 5: Declaration & Signature

The information given in support of this application is true and accurate to the best of my knowledge.

Applicant Signature: (Electronic Signature accepted)

Printed Name:

Date:

Please send your completed application form as a Microsoft Word document along with all other application

information in electronic format via email or USB/CD to:

IEMA Training, City Office Park, Tritton Road, Lincoln, LN6 7AS, UK

Email: [email protected]



Assessor Name:

Date of Assessment:

Does the Applicant have a teaching qualification?

Does the Applicant meet the teaching/training experience requirements for the course?

Does the Applicant meet the subject knowledge requirements for the course?

Does the Applicant meet the IEMA membership requirements for the course?

Is the Applicant already approved as a trainer for any other IEMA courses?

Any other relevant information:

Is further information required?

Approval granted (Yes/No)? If No state the reasons


ANNEX 9: IEMA TRAINING QUALITY ASSURANCE SELF-ASSESSMENT FORM FOR CENTRE AND COURSE RENEWAL

Section 1: IEMA Training Centre Self-Assessment

1.1. Centre Details

Centre Name:

Main Contact: Alternative Contact:

Main Contact Tel: Alternative Contact Tel:

Main Contact Email: Alternative Contact Email:

Finance Contact: Marketing/Sales Contact:

Main Address: Please attach a list of any satellite locations that are included as part of the Centre Approval.

Website:





Action to be taken and deadline date. Only complete if you have not been able to provide evidence

Standard Met

(Yes/No)

To be completed by Training

Centre

IEMA USE

A. Management, Policies and Systems A1 The centre follows sound Environment and

Health & Safety principles. The centre has in place policies and procedures which have been implemented and reviewed in the past year or in accordance with their review schedule (please provide details of frequency).

Policy and procedures Evidence of review

A2 The centre has comprehensive policies to ensure effective learning. Policies include Equal Opportunities, Safeguarding, Special Consideration, Reasonable Adjustment, Plagiarism, Appeals, Complaints and Malpractice to ensure the needs to learners are met. These policies have been effectively implemented and reviewed in the past year or in accordance with their review schedule (please provide details of frequency).

Policies, Procedure, Course records Evidence of review

A3 The centre uses appropriate, secure and auditable systems for the retention, storage and retrieval of records relating to the administration and management of learning programmes. The centre has an effective procedure for the secure retention and storage of records and documentation in accordance with Data Protection Policy which has been reviewed over the past year or in accordance with their review schedule (please provide details of frequency).

Procedure for retention, storage and retrieval of records. Evidence of review

A4 The centre has effective communications processes.

Procedure in place for





Standard Met

(Yes/No)


Centre

IEMA USE

The centre has a communication process for information and supporting documentation relating to courses, policies and procedures to ensure that changes are distributed and made available in an effective manner to all relevant stakeholders. This procedure has been reviewed to ensure it remains effective.

communication of changes. Evidence of review

B. Quality of Teaching B1 The centre has a procedure for recruiting the

right quality of training staff. The centre has a recruitment process which demonstrates clear alignment to the skills requirements of the business and this process has been implemented and reviewed.

Procedure for training staff recruitment Evidence of implementation and review.

B2 The centre will assess, review and support training staff in training delivery, on a regular basis. The centre has an effective professional development process and periodic teaching reviews which will provide a good level of confidence in staff competence. These have been implemented and reviewed.

Tutor Continuing Professional Development procedures, Observation of Teaching and Learning schedule and reports, annual staff appraisal.


1.3. IEMA Training Centre Due Diligence Information

(please only note down areas of change since the last quality assurance self-assessment completion)

Due Diligence Check Applicant Information iemaSTS USE

1 Registered Name of Company (as registered with Companies House):

2 Registered Company Number

3 Name of Registered Director:

4 Has this company ever been registered under any other names? If so, please provide full details – this

should include dissolved companies.

5 Registered Company Address:

6 Any other premises (address) your company trades or delivers from:

7 Has the Director of the registered company been associated with any other companies (both active and

inactive) currently or in the past? If so, please provide details.

8 Have any sanctions been imposed by any awarding organisations on your company in the last 3 years? If

so, please provide details.

9 Is your company subject to OFSTED inspections and if so, what was your last OFSTED grade and when was this?

10 Have there been any serious complaints or allegations made about your company in the last year? If yes,

please provide details.

11 Are any of your senior staff serving a disqualification order made by the court under the Company

Directors Disqualification Act 1986? If so, please provide details with dates.

12 Has your company passed the Due Diligence Assurance Gateway process?

13 Is your company registered on the Skills Funding Agency Register of Training Organisations?


Due Diligence Check Applicant Information iemaSTS USE

14 Is your company registered with the UK Register of Learning Providers? If yes, please provide your UKPRN number:

15 Awarding Bodies which you have current active status with and course details:

16 Do you have direct claim status with these bodies?

17 Please provide full details of anything you consider could give rise to a conflict of interest (e.g. IEMA Committee Member and Training Provider):

18 Do you have Public Liability Insurance and if yes, please state the amount covered?

19 Do you have Professional Indemnity Insurance and if yes, please state the amount covered?

20 Has any of the Directors or any other person who has powers of representation, decision or control been convicted of any of the following:

• Conspiracy which related to participation in a criminal organisation

• Corruption

• Bribery

• Fraud Any other offence within the meaning of Article 45 (1) of the Public Sector Directive. If you answer Yes to any of the above, please provide full details

21 Has the company or Directors, or any bidder of funds:

• become insolvent (if company) or bankrupt (if an individual) or had a County Court Judgement against them

If you answer Yes to any of the above, please provide full details


Section 2: IEMA Certified or Approved Course Self-Assessment

2.1. IEMA Certified / Approved Courses

Name of all IEMA Certified/Approved Course(s) delivered by the Centre and approved Trainers

IEMA Certified/Approved Course Name IEMA Registered Trainer Names

1

2

3

4

5

6

2.2. IEMA Certified/Approved Course Quality Standard

N.B. If you deliver than one IEMA Certified/Approved course please either complete details for each course within the same table OR complete the table

separately for each individual course (through copying and pasting the table template as many times as required). In both cases please ensure that each

course is easily identifiable to the Assessor.

Name of Course(s):




Standard Met

(Yes/No)


Centre

IEMA USE

A. Course Materials Review A1 The depth and breadth of course material has

been reviewed over the past year to ensure it is sufficient to achieve the defined learning

Course materials review and changes documentation





Standard Met

(Yes/No)


Centre

IEMA USE

outcomes of the required syllabus and be technically accurate.

A2 Learning outcomes have been reviewed over the past year to ensure they are clearly defined and cross referenced with appropriate timing apportioned. Specifically:

• Learning outcomes should be cross referenced within a Scheme of Work/table to show how it is being covered within the course.

• Guided learning hours should be indicated and time apportioned appropriately to the subject areas.

• The time allocation should clearly set out how it meets the required guided learning hours for the course including the course structure (e.g. consecutive days or split weeks).

Course materials review and changes documentation Scheme of work

A3 The centre has ensured relevant information relating to the course is accurate. The centre has information relating to the course available and easily accessible to relevant stakeholders, including details of the learner assessment. Course information, including the title, is accurate and adheres to IEMA guidelines (if using an IEMA course specification).

Course marketing e.g. leaflet, website

A4 The course materials have included pre-course information which has been sent to all potential learners over the past year as well as information to receive back prior to the course starting. The information received has been

Completed pre-course information documents Evidence of changes made where required Procedures





Standard Met

(Yes/No)


Centre

IEMA USE

used to tailor the courses appropriately where applicable. This should include learner entry requirements, provision for any learner needs (linked to equal opportunities), pre-reading (if applicable) and any other relevant information.

A5 The course materials have been reviewed to ensure they remain at a high standard. Presentation, visual and written materials provided throughout the course are of good quality. Case studies used are comprehensive and relevant. Specified site visits must be appropriate to the course content, accessible and within reasonable proximity to the training venue.

Course materials Course materials review and changes documentation

A6 Further reading, learning and recognition opportunities have been detailed to learners. Learning materials issued to learners and course presentations signpost learners to further reading and learning opportunities including IEMA membership/courses where applicable.

Course materials (learner packs, presentation slides)

A7 Courses have included general guidance on exam technique/assessment. Where applicable, courses must include general guidance on exam technique/assessment.

Course materials

B. Quality of teaching and learning B1 The course trainer(s) have maintained their

professional credentials and expertise to remain suitably qualified to deliver the course.

Tutor CPD logs Tutor observation logs and feedback

B2 Course content has been tailored where required to meet learner needs whilst still

Course material changes for specific





Standard Met

(Yes/No)


Centre

IEMA USE

maintaining the core course specification. Course content can be tailored to meet learner needs linked with equal opportunities and/or work background (e.g. in-house courses within a specific industry sector).

courses. Pre-course information documents.

B3 The course has been reviewed over the past year to ensure it continues to contain a variety of suitable teaching and learning methods. The course contains a good variety and balance of teaching and learning methods, with a flexibility of approach which tailors provision to individual learner needs. Lesson plans are comprehensive to satisfactorily guide the tutor through course delivery. They must link the teaching activity to the learning outcomes as well as specifying delivery methods. Providers of a full or part-time academic programme must provide documented detailed learning objectives for each module with guidance on delivery.

Lesson plan, course materials including handouts, activity sheets - evidence of a mix of teaching and learning methods Course materials review and change documentation

B4 For work based learning, the centre has followed a clearly defined verification and assessment process. The centre demonstrates good quality internal verification and assessment processes and these have been consistently applied.

IQA and Assessment Policy, IQA and Assessor records - of completion and feedback to assessors and learners - completed consistently, learner progress clear to learner.

B5 Learning plans are in place for longer courses which have been reviewed over the past year to ensure suitability. For longer courses (e-learning, distance and work-based learning) each learner has a learning plan that is implemented and reviewed to track their progress through the course.

Completed learning plans. Evidence of review and applicable actions taken.





Standard Met

(Yes/No)


Centre

IEMA USE

C. Assessment of Learners C1 Procedures for learner assessment and its

methodology are in place and have been effectively implemented. Effective methods of assessment are in place which meets IEMA specification requirements where applicable.

Procedure document Completed learner assessments

C2 Assessment methodology has been reviewed over the past year to ensure it remains suitable for the course. The assessment methodology should ensure that underpinning knowledge tests are commensurate with course level. Questions test knowledge, understanding and application with clear marking criteria.

Course assessment documents. Review documentation

C3 Assessments have been reviewed to ensure they cover all learning outcomes. The assessment is cross referenced to a table of course Learning Outcomes to ensure it covers all of these.

Assessment/Learning outcomes table

C4 Assessments have been reviewed to ensure they are weighted appropriately. Marking must take appropriate weighting into consideration for each question, e.g. answers to multiple choice questions must attract fewer marks than free-text type answers.

Question paper; Marking guide

C5 Examination security measures are in place and have been effectively implemented throughout the past year. Measures must be in place to ensure examination security e.g. storing examination papers securely, use of exam conditions, use of a question pool or rotation of examination papers (Minimum number of 2 question papers).

Examination procedure document; question papers Evidence of implementation e.g. rotation of papers





Standard Met

(Yes/No)


Centre

IEMA USE

C6 Learners have been provided with appropriate instructions regarding the assessment. Pre-assessment instructions to the learner must be clear and concise and include relevant policies that they need to know (see below).

Examination procedure document Learner information document Assessment papers Trainer manuals

C7 Examinations and post examination processes have been carried out in accordance with relevant centre policies and procedures and reviewed to ensure suitability. These include Reasonable Adjustment, Special Consideration, Malpractice and Appeals Policies. If a re-sit is applicable a different exam paper must be used. Re-sits must allow sufficient time for further learning to take place (minimum period of two weeks)

Examination procedure document Centre policies Marked assessments Assessment process review

C8 For work based learning, the centre has implemented a clearly defined verification and assessment process. The centre demonstrates good quality internal verification and assessment processes.

IQA and Assessment Policy and procedures. Marked assessments

C9 The course has managed, implemented and documented an assessment standardisation procedure. The procedure has been reviewed over the past year to ensure it remains suitable. There is an effective procedure to ensure assessment marking is standardised and quality assurance maintained.

Course assessment guidance; Completed assessment standardisation documents Process review documents

C10 Learner information has been sent to IEMA after course delivery over the past year.

Procedure





Standard Met

(Yes/No)


Centre

IEMA USE

Procedures must be in place to send completed and accurate learner information and details of achievements IEMA within time limits stated in the Policy Manual, along with membership payment for all learners on a course which leads directly to membership (see Policy Manual for further guidance).

Completed Learner Information Forms

D. Course Review D1 Quality of provision has been regularly

evaluated and reviewed, with improvements made in a sustainable manner. Processes have been developed for evaluating, reviewing and improving course materials, teaching and learning and raising achievement. Learner feedback (evaluation) covers delivery, course content by module and customer service.

Completed learner feedback forms; Course review procedures and documentation

2.3. IEMA Course and Trainer Details

Please complete the below table to include all courses held over the past year (since your last renewal date).

Name of course Name of Trainer Delivering Course

Number of courses delivered over the past year by trainer

Country / Countries of delivery

Total number of learners taught by trainer

Pass rate (percentage) by trainer

Average Assessment Percentage (if applicable) by trainer

Number of Complaints received



By signing this application form you are confirming that:

• to the best of your knowledge the information supplied in this IEMA Training Quality Assurance Self-Assessment Form is accurate

• this Quality Assurance (QA) Self-Assessment Form is made in accordance with the IEMA Training Guide and you understand the QA and

renewals process

• you have read through the IEMA Training Policy Manual and, subject to gaining IEMA approval for renewal, agree to comply with all IEMA

requirements outlined within the Policy Manual

Signature of Head of Centre, Principal or Chief Executive (electronic signature is accepted):

Signed: ...................................................

Print name: .............................................

Job Title: .................................................

Date: ......................................................

Please send your completed Quality Assurance Self-Assessment form as a Microsoft Word document via email to [email protected].

At this stage no documentation apart from the completed Quality Assurance Self-Assessment form are required.

If you have any queries, please contact us on 01522 540 069.



4.1. IEMA Training Quality Assurance Self-Assessment Check

Assessor Name

Date of Assessment

Area to Check

Assessor Comments

Satisfactory completion of the form (are there any areas that are missing/incomplete/do not provide enough information?)

Proposed actions and deadline dates where areas of the Standard have not been met (are these actions appropriate, realistic and comprehensive to meet the standard)

Cross-checks between IEMA records and details within the forms to ensure accuracy (Centre details, Trainer names, number of courses and learners)

Trainers – course pass rates and complaints check

Previous self-assessment/assessment reports – any outstanding issues

Any other comments


4.2. Further Documentation Request

Further documentary evidence to be requested: Yes No

If yes, please detail the documentary evidence required

Document Link to Quality Assurance Standard (Centre/Course)

4.3. IEMA Training Centre and Course Quality Assurance Self-Assessment Check Outcome

Centre and Course renewal approved Further Improvement Actions required prior to granting of renewal

4.4. IEMA Registered Trainer Quality Assurance Self-Assessment Check Outcome


4.5. Summary of Findings (IEMA to complete this section if renewal has been denied)

In this section IEMA will detail the areas of improvement required for granting renewal.


Section 5: Improvement Actions to Gain Renewal


Where improvement actions are required prior to renewal being granted, the applicant should utilise this section to detail how they have addressed

the areas of concerns and submit applicable revised materials accordingly.

Centre/Course Quality Standard Reference

Improvement Actions Undertaken Applicable Documentation

5.2. IEMA Training Improvements Action Assessment and Outcome

Assessor Name

Date of Improvement Actions Assessment

Centre and Course renewal approved Further Improvement Actions required prior to granting of renewal


In this section IEMA will detail any other comments or recommendations related to the renewal.


ANNEX 10: MANUAL ORDER FORMS

To be received by IEMA a minimum of 3 weeks before the start of a course Training Centre Name:

Delivery Address:

Contact Name:

Email:

Tel:

Contact Name at Delivery Address:

Course Trainer:

Course Start Date:

Course Title:

Type of Manual (Trainer or Learner):

Price per Manual:

Number of Manuals required:

Total Price:

Purchase Order Number:

Please email the completed order form to the IEMA Training Team on [email protected]


ANNEX 11: CHANGE LOG

Changes as of December 2015

Section Change

Throughout

document

iemaSTS to IEMA Training

iemaSTS Registered Centre to IEMA Training Centre

Website change from www.iemasts.com to www.iema.net/training

E-mail address change from [email protected] to [email protected]

Removal of references to Introduction to EMS course as this course has been withdrawn

Annex 1 Policy

Manual

1. Trainer Requirements

Removal of requirement for a training qualification if can demonstrate suitable training

experience (no time requirement of 5 years teaching/training)

Removal of IEMA Affiliate member requirement as now a professional membership level

is expected

Removal of requirement to attend one IEMA Trainer Event per year

3. Prices and Refunds

Addition of annual review of pricing with training partners provided at least 8 working

weeks’ notice of any price changes

5. Sub-Contracting of Training Provision

Details requirements that Centres must meet if they sub-contract any training provision

(previously was not allowed)

7. Course Delivery Length

Further guidance provided on the term Guided Learning Hours and the length of time over

which courses can be delivered/completed taking into account different forms of learning,

languages and cultural norms

11. Change in Centre Details and Main Contact

Further emphasis on the need for comprehensive handover to take place through the

term 'properly trained to meet IEMA requirements'

19. Complaints

Addition of reference to IEMA Complaints Procedure as well as Malpractice Policy

23. Non-Renewal of IEMA Training Centre/Course

Addition of section to explain requirements when a centre chooses not to renew as a

Centre/specific courses

24. Venue

Change in seating of candidates for assessment to ensure all are facing the same


direction

Addition of allowance for electronic devices in open-book exams (but to be kept on silent

mode and not used for communication purposes)

26. Examination Papers

Addition of requirement to not allow candidates to take exam papers away from the venue

with them or photograph the papers to ensure exam security

27. Examination Re-Sits

Change in minimum time between re-sits to 2 weeks

28. Assessment Marking and Standardisation

Addition of further details regarding translation

29. Timeframes for Marking and Issuing Results

Addition of section to provide expected timeframes for marking assessments and issuing

results

30. Equal Opportunities and Reasonable Adjustment

Update in examples for reasonable adjustments to include interaction and communication

needs, and where English is an additional language

33. Malpractice

Update in examples of malpractice

Annex 2 –

Pricing

Structure

Correction in certification charge for IEMA Working with Environmental Sustainability and

Managing with Environmental Sustainability courses

Addition of notes for Approved Course price alteration depending on the nature and scale

of the course

Annex 4 –

Branding

Guidelines

2. IEMA Training Centre

Change in logo

4. Registered Trainer

Removal of logo

2-4 (Logos)

Change in recommended logo stamp size and exclusion zone

8. Permitted Wording

Change in wording from country of approval to country of delivery as no requirement to

individually register countries of delivery

Annex 7 – New

Centre and

Course

Application


Removal of Section A - Stakeholder Requirements as requirements repeated elsewhere

in the form

A1 (previous B1) – addition of term 'which are implemented' to this text


Form Removal of A3 (previously B3) 'The centre has promoted equality and diversity in learning'

and incorporation of these requirements within A2 (previously B2)

Removal of A4 and A5 (previously B4 and B5) as requirements repeated elsewhere in the

form

2.3. IEMA Training Course Quality Standard

C5 – change in number of assessment papers from 3 to 2


Alteration of payment methods to remove cheque and add in credit card payment option


Addition of column for Centre/Course Quality Standard Reference so applicant can link

the improvement actions directly to the relevant section of the application form

Annex 8 – IEMA

Registered

Trainer

Application

Form

Practical Experience and Skills

Addition of wording to ensure applicants provide specific evidence of experience and

skills (with figures, company names and dates where possible)

Annex 9 – IEMA

Training Quality

Assurance Self-

Assessment

Form

Removal of Section A - Stakeholder Requirements as requirements repeated elsewhere

in the form

A1 (previous B1) – addition of term 'which are implemented' to this text

Removal of A3 (previously B3) 'The centre has promoted equality and diversity in learning'

and incorporation of these requirements within A2 (previously B2)

Removal of A4 and A5 (previously B4 and B5) as requirements repeated elsewhere in the

form

1.3. Centre Due Diligence Information

Addition of statement to only note down areas of change since the last self-assessment

2.2. IEMA Certified/Approved Course Quality Standard

C5 - change in number of assessment papers from 3 to 2

2.3. IEMA Course and Trainer Details

Addition of column to note down country/countries of delivery


Addition of extra text regarding confirmation of understanding IEMA Policy Manual

requirements prior to signature


Addition of column for Centre/Course Quality Standard Reference so applicant can link

the improvement actions directly to the relevant section of the application form