guide to pmp bok
TRANSCRIPT
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A Guide To The
Project Management Body of Knowledge (PMBOK)
Significant Changes from the 3rd edition to the 4th edition
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Major Changes• The adoption of the verb-noun format for process
names• Amplification as to Enterprise Environmental
Factors and Organizational Process Assets• Clarifications as to the relationships between
Corrective Actions, Preventative Actions, Defect Repairs, and Requested changes
• The elimination, addition, and consolidation of processes to tighten the logic of the process groups
• A division of the Project Management Plan documents from Project Documents that was unclear in the 3rd edition of the PMBOK
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Major Changes (continued)• The establishment of a distinction between the
elements of a Project Charter from the Project Scope Statement
• The elimination of process flow diagrams that were often interpreted as activity diagrams rather than logical flows
• More emphasis on the logical connections between the processes (where outputs become inputs to follow-on processes)
• An appendix that is intended to emphasize the need for soft (interpersonal) skills
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Name Changes
• PMBOK, 3rd edition– Verb-Noun Titles
• e.g., Create WBS; Develop Project Management Plan
– Noun-Verb Titles• e.g., Scope Planning; Cost Control
• PMBOK, 4th edition– All processes titled in Verb-Noun format
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Verb-Noun Examples
• Old PMBOK– Activity Definition– Activity Sequencing– Activity Resource
Estimating– Activity Duration
Estimating– Cost Estimating– Cost Budgeting
• New PMBOK– Define Activities– Sequence Activities– Estimate Activity
Resources– Estimate Activity
Durations– Estimate Costs– Determine Budget
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Enterprise Environmental Factors• The Organization’s Enterprise Environmental factors and systems that
influence the project’s success– Culture, structure, processes– Government and Industry Standards– Infrastructure (existing facilities and equipment)– Existing Human Resources (skills, disciplines and knowledge)– Personnel Administration– Work authorization system– Marketplace conditions– Stakeholder Risk Tolerance– Political climate– Established communications channels– Commercial databases (e.g., standardized cost estimating data, industry risk study
information)– PMIS
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Organizational Process Assets
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• Processes and Procedures• Processes, policies, standardized guidelines, templates,
communication requirements, closure guidelines, financial controls, issue and defect management, risk management, and work authorization procedures
• Corporate Knowledge Base• Databases (process measurement, issues and defects,
configuration management, and financial), Project files, historical information
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Change Requests, et al
• Corrective Actions• Preventive Actions• Defect Repairs
• Change Requests
Short-term actions
Long-term actions
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Project Integration Management Inputs and Outputs
Monitor and Control
Project Work
PerformIntegrated
ChangeControl
•Project Management Plan
•Change RequestsCorrective Actions Preventive Actions Defect Repairs
•Project ManagementPlan •Change Request Status Updates
•Project Man. Plan Updates
•PM Plan Updates•Project Documentation Updates
•Performance Reports
•Work Performance Information
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New Category of “Change Request”
• Updates to the contents of plans, documents, etc.
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PlanningProcess Group
InitiatingProcess Group
ExecutingProcess Group
Monitoring & ControllingProcess Group
ClosingProcess Group
IntegrationManagement
Develop Project CharterDevelop Preliminary Project Scope Statement
Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project WorkIntegrated Change Control
Close Project
Scope Management Scope PlanningScope DefinitionCreate WBS
Scope VerificationScope Control
Time Management
Activity DefinitionActivity SequencingActivity Resource EstimatingActivity Duration EstimationSchedule Development
Schedule Control
Cost Management
Cost EstimatingCost Budgeting
Cost Control
QualityManagement
Quality Planning Perform Quality Assurance Perform Quality Control
HumanResourceManagement
Human Resource Planning Acquire Project TeamDevelop Project Team
Manage Project Team
CommunicationsManagement
Communications Planning Information Distribution Performance ReportingManage Stakeholders
RiskManagement
Risk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response Planning
Risk Monitoring and Control
ProcurementManagement
Plan Purchases and AcquisitionsPlan Contracting
Request Seller ResponsesSelect Sellers
Contract Administration Contract Closure
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Processes
• Changes to the matrix of Processes– In addition to the wording changes (verb-noun
format)
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PlanningProcess Group
InitiatingProcess Group
ExecutingProcess Group
Monitoring & ControllingProcess Group
ClosingProcess Group
IntegrationManagement
Develop Project CharterDevelop Preliminary Project Scope Statement
Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project WorkIntegrated Change Control
Close Project
Scope Management Scope PlanningScope DefinitionCreate WBS
Scope VerificationScope Control
Time Management
Activity DefinitionActivity SequencingActivity Resource EstimatingActivity Duration EstimationSchedule Development
Schedule Control
Cost Management
Cost EstimatingCost Budgeting
Cost Control
QualityManagement
Quality Planning Perform Quality Assurance Perform Quality Control
HumanResourceManagement
Human Resource Planning Acquire Project TeamDevelop Project Team
Manage Project Team
CommunicationsManagement
Communications Planning Information Distribution Performance ReportingManage Stakeholders
RiskManagement
Risk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response Planning
Risk Monitoring and Control
ProcurementManagement
Plan Purchases and AcquisitionsPlan Contracting
Request Seller ResponsesSelect Sellers
Contract Administration Contract Closure
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PlanningProcess Group
InitiatingProcess Group
ExecutingProcess Group
Monitoring & ControllingProcess Group
ClosingProcess Group
IntegrationManagement
Develop Project CharterDevelop Preliminary Project Scope Statement
Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project WorkIntegrated Change Control
Close Project
Scope Management Scope PlanningScope DefinitionCreate WBS
Scope VerificationScope Control
Time Management
Activity DefinitionActivity SequencingActivity Resource EstimatingActivity Duration EstimationSchedule Development
Schedule Control
Cost Management
Cost EstimatingCost Budgeting
Cost Control
QualityManagement
Quality Planning Perform Quality Assurance Perform Quality Control
HumanResourceManagement
Human Resource Planning Acquire Project TeamDevelop Project Team
Manage Project Team
CommunicationsManagement
Communications Planning Information Distribution Performance ReportingManage Stakeholders
RiskManagement
Risk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response Planning
Risk Monitoring and Control
ProcurementManagement
Plan Purchases and AcquisitionsPlan Contracting
Request Seller ResponsesSelect Sellers
Contract Administration Contract Closure
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Knowledge Area: Communications Management
InitiatingProcess Group
Process: Identify Stakeholders
“The process of identifying all people or organizations impacted by the project, and documenting relevant information regarding their interests, involvement, and impact on project success.”
-PMBOK
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Identify Stakeholders
• Inputs– Project Charter– Procurement Documents– Enterprise Environmental Factors– Organizational Process Assets
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Inputs: Project Charter
• Utilize information provided in Charter about– sponsors– customers– team members – groups– departments
that are involved in project
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Inputs: Procurement Documents
• If the project is:– The result of a procurement activity– Based on an established contract
• Parties to that contract are then key project stakeholders
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Identify Stakeholders
• Tools and Techniques– Stakeholder Analysis– Expert Judgment
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Tools and Techniques: Stakeholder Analysis
• Step 1: Identify all potential stakeholders– Roles– Departments– Interests– Knowledge levels– Expectation– Influence levels
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Tools and Techniques: Stakeholder Analysis
• Step 2: Identify the potential impact or support; classify– Power/interest grid– Power/influence grid– Influence/impact grid– Salience model
Level of authority – powerLevel of concern – interestActive involvement – influenceEffect changes to planning/execution - impact
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Example: Power/Interest Grid
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KeepSatisfied
ManageClosely
Monitor KeepInformed
Power
Interest
High
HighLow
Low
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Identify Stakeholders
• Outputs– Stakeholder Register– Stakeholder Management Strategy
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Outputs: Stakeholder Registry
• Identification Information• Assessment Information• Stakeholder Classification
– Internal/external– Supporter/neutral/resistor, etc.
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Outputs: Stakeholder Management Strategy
• Includes– Key stakeholders– Level of participation desired– Stakeholder groups and management (as groups)
Stakeholder Interest in Project
Assessment of Impact
Potential Strategies
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PlanningProcess Group
InitiatingProcess Group
ExecutingProcess Group
Monitoring & ControllingProcess Group
ClosingProcess Group
IntegrationManagement
Develop Project CharterDevelop Preliminary Project Scope Statement
Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project WorkIntegrated Change Control
Close Project
Scope Management Scope PlanningScope DefinitionCreate WBS
Scope VerificationScope Control
Time Management
Activity DefinitionActivity SequencingActivity Resource EstimatingActivity Duration EstimationSchedule Development
Schedule Control
Cost Management
Cost EstimatingCost Budgeting
Cost Control
QualityManagement
Quality Planning Perform Quality Assurance Perform Quality Control
HumanResourceManagement
Human Resource Planning Acquire Project TeamDevelop Project Team
Manage Project Team
CommunicationsManagement
Communications Planning Information Distribution Performance ReportingManage Stakeholders
RiskManagement
Risk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response Planning
Risk Monitoring and Control
ProcurementManagement
Plan Purchases and AcquisitionsPlan Contracting
Request Seller ResponsesSelect Sellers
Contract Administration Contract Closure
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Knowledge Area: Scope Management
Process: Collect Requirements
PlanningProcess Group
“Scope Planning – Collect Requirements is the process of defining stakeholders needs to meet the project objectives.”
-PMBOK
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Collect Requirements
• Inputs– Project Charter– Stakeholder Register
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Collect Requirements
• Tools and Techniques– Interviews– Focus Groups– Facilitated Workshops– Group Creativity Technique– Group Decision Making Techniques– Questionnaires and Surveys– Observations– Prototypes
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Collect Requirements
• Outputs– Requirements Documentation– Requirements Management Plan– Requirements Traceability Matrix
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PlanningProcess Group
InitiatingProcess Group
ExecutingProcess Group
Monitoring & ControllingProcess Group
ClosingProcess Group
IntegrationManagement
Develop Project CharterDevelop Preliminary Project Scope Statement
Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project WorkIntegrated Change Control
Close Project
Scope Management Scope PlanningScope DefinitionCreate WBS
Scope VerificationScope Control
Time Management
Activity DefinitionActivity SequencingActivity Resource EstimatingActivity Duration EstimationSchedule Development
Schedule Control
Cost Management
Cost EstimatingCost Budgeting
Cost Control
QualityManagement
Quality Planning Perform Quality Assurance Perform Quality Control
HumanResourceManagement
Human Resource Planning Acquire Project TeamDevelop Project Team
Manage Project Team
CommunicationsManagement
Communications Planning Information Distribution Performance ReportingManage Stakeholders
RiskManagement
Risk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response Planning
Risk Monitoring and Control
ProcurementManagement
Plan Purchases and AcquisitionsPlan Contracting
Request Seller ResponsesSelect Sellers
Contract Administration Contract Closure
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PlanningProcess Group
InitiatingProcess Group
ExecutingProcess Group
Monitoring & ControllingProcess Group
ClosingProcess Group
IntegrationManagement
Develop Project CharterDevelop Preliminary Project Scope Statement
Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project WorkIntegrated Change Control
Close Project
Scope Management Scope PlanningScope DefinitionCreate WBS
Scope VerificationScope Control
Time Management
Activity DefinitionActivity SequencingActivity Resource EstimatingActivity Duration EstimationSchedule Development
Schedule Control
Cost Management
Cost EstimatingCost Budgeting
Cost Control
QualityManagement
Quality Planning Perform Quality Assurance Perform Quality Control
HumanResourceManagement
Human Resource Planning Acquire Project TeamDevelop Project Team
Manage Project Team
CommunicationsManagement
Communications Planning Information Distribution Performance ReportingManage Stakeholders
RiskManagement
Risk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response Planning
Risk Monitoring and Control
ProcurementManagement
Plan Purchases and AcquisitionsPlan Contracting
Request Seller ResponsesSelect Sellers
Contract Administration Contract Closure
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Knowledge Area: Communications Management
Process: Manage Stakeholder Expectations
Monitoring & ControllingProcess Group
“Manage Stakeholder Expectations – The process of communicating and working with stakeholders to meet their needs and addressing issuesas they occur.”
- PMBOK
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Manage Stakeholder Expectations
• Actively managing expectations• Addressing concerns that are not yet issues• Clarifying and resolving issues that have
been identified
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Manage Stakeholder Expectations
• Inputs– Stakeholder Register*– Stakeholder
Management Strategy*– Project Management
Plan*– Issue Log– Change Log– Organizational Process
Assets*
*Already Discussed
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Inputs: Issue Log
• Or Action Log• Used to document monitor issues resolution• Facilitates communication• Ensures common understanding• Owner assigned for each issue
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Inputs: Change Log
• Document changes during project
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Manage Stakeholder Expectations
• Tools and Techniques– Communication
Methods*– Interpersonal Skills– Management Skills
*Already Discussed
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Tools and Techniques: Interpersonal Skills
• Includes:– Building Trust– Resolving Conflict– Active Listening– Overcoming Resistance to Change
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Tools and Techniques: Management Skills
• Includes:– Presentation skills– Negotiating– Writing skills– Public speaking
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Manage Stakeholder Expectations
• Outputs– Organizational Process Assets Updates*– Change Requests*– Project Management Plan Updates*– Project Document Updates
*Already Discussed
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Outputs: Project Document Updates
• Stakeholder Management Strategy• Stakeholder Register• Issue Log
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PlanningProcess Group
InitiatingProcess Group
ExecutingProcess Group
Monitoring & ControllingProcess Group
ClosingProcess Group
IntegrationManagement
Develop Project CharterDevelop Preliminary Project Scope Statement
Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project WorkIntegrated Change Control
Close Project
Scope Management Scope PlanningScope DefinitionCreate WBS
Scope VerificationScope Control
Time Management
Activity DefinitionActivity SequencingActivity Resource EstimatingActivity Duration EstimationSchedule Development
Schedule Control
Cost Management
Cost EstimatingCost Budgeting
Cost Control
QualityManagement
Quality Planning Perform Quality Assurance Perform Quality Control
HumanResourceManagement
Human Resource Planning Acquire Project TeamDevelop Project Team
Manage Project Team
CommunicationsManagement
Communications Planning Information Distribution Performance ReportingManage Stakeholders
RiskManagement
Risk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response Planning
Risk Monitoring and Control
ProcurementManagement
Plan Purchases and AcquisitionsPlan Contracting
Request Seller ResponsesSelect Sellers
Contract Administration Contract Closure
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PlanningProcess Group
InitiatingProcess Group
ExecutingProcess Group
Monitoring & ControllingProcess Group
ClosingProcess Group
IntegrationManagement
Develop Project Charter Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project WorkPerform Integrated Change Control
Close Project or Phase
Scope Management Collect RequirementsDefine ScopeCreate WBS
Verify ScopeControl Scope
Time Management
Define ActivitiesSequence ActivitiesEstimate Activity ResourcesEstimate Activity DurationsDevelop Schedule
Control Schedule
Cost Management
Estimate CostsDetermine Budget
Control Costs
QualityManagement
Plan Quality Perform Quality Assurance Perform Quality Control
HumanResourceManagement
Develop Human Resource Plan Acquire Project TeamDevelop Project TeamManage Project Team
CommunicationsManagement
Identify Stakeholders Plan Communications Distribute InformationManage Stakeholder Expectations
Report Performance
RiskManagement
Plan Risk ManagementIdentify RisksPerform Qualitative Risk AnalysisPerform Quantitative Risk AnalysisPlan Risk Response
Monitor and Control Risks
ProcurementManagement
Plan Procurements Conduct Procurements Administer Procurements Close Procurements
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Project Management Plan / Project Documents
• Content of Old Project Management Plan– 3 Baselines– Subsidiary Management Plans– And anything else you could think of
• Content of New Project Management Plan– 3 Baselines– Subsidiary Management Plans
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And anything else …
• New category of input/output– Project Document
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The ThreeBaselinesScope
PlanningScope
Definition
CreateWBS
ActivityDefinition
Act. Res.Estimating
ActivityDuration Est.
ActivitySequencing
ScheduleDevelop.
CostEstimating
CostBudgeting*
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The ThreeBaselinesCollect
Require.DefineScope
CreateWBS
DefineActivities
Est. ActivityResources
Est. ActivityDurations
SequenceActivities
DevelopSchedule
EstimateCosts
DetermineBudget
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Subsidiary Project Management Plans – The 9 Knowledge Areas
• Integration Management• Scope Management• Time Management• Cost Management• Quality Management• Human Resource Management• Communications Management• Risk Management• Procurement Management
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Subsidiary Project Management Plans – The 9 Knowledge Areas
• Integration Management• Scope Management
– Requirements Management Plan - NEW• Time Management• Cost Management• Quality Management• Human Resource Management• Communications Management• Risk Management• Procurement Management
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Subsidiary Project Management Plans – The 9 Knowledge Areas
• Integration Management• Scope Management• Time Management
– Schedule Management Plan• Cost Management• Quality Management• Human Resource Management• Communications Management• Risk Management• Procurement Management
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Subsidiary Project Management Plans – The 9 Knowledge Areas
• Integration Management• Scope Management• Time Management• Cost Management
– Cost Management Plan• Quality Management• Human Resource Management• Communications Management• Risk Management• Procurement Management
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Subsidiary Project Management Plans – The 9 Knowledge Areas
• Integration Management• Scope Management• Time Management• Cost Management• Quality Management
– Quality Management Plan– Process Improvement Plan
• Human Resource Management• Communications Management• Risk Management• Procurement Management
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Subsidiary Project Management Plans – The 9 Knowledge Areas
• Integration Management• Scope Management• Time Management• Cost Management• Quality Management• Human Resource Management
– Human Resource Plan - NEW• Communications Management• Risk Management• Procurement Management
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Subsidiary Project Management Plans – The 9 Knowledge Areas
• Integration Management• Scope Management• Time Management• Cost Management• Quality Management• Human Resource Management• Communications Management
– Communications Management Plan• Risk Management• Procurement Management
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Subsidiary Project Management Plans – The 9 Knowledge Areas
• Integration Management• Scope Management• Time Management• Cost Management• Quality Management• Human Resource Management• Communications Management• Risk Management
– Risk Management Plan• Procurement Management
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Subsidiary Project Management Plans – The 9 Knowledge Areas
• Integration Management• Scope Management• Time Management• Cost Management• Quality Management• Human Resource Management• Communications Management• Risk Management• Procurement Management
– Procurement Management Plan
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Outputs: Project Charter• Specifically:
– Project purpose or justification– Project Objectives– High Level Requirements– High Level Project Description– High Level Risks– Summary Milestone Schedule– Summary Budget– Project Approval Requirements– Assigned project manager, responsibility, authority– Name and authority of the sponsor
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Other Changes
• Process Flow Diagrams• Logical Connections between Processes• Interpersonal Skills
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Miscellaneous
• Life Cycle Explanations• New Organizational Structure
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The Project Life Cycle
• All projects can be mapped to the following life cycle structure:– Starting the Project– Organizing and Preparing– Carrying out the Project Work– Closing the Project
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Generic Life Cycle Structure
• Cost and staffing levels are low at the start, peak as the work is carried out, and drop rapidly as the project draws to a close
• Stakeholder influences, risk, and uncertainty are greatest at the start of the project and decrease over the life of the project
• Ability to influence the final characteristics of the project’s product without significantly impacting cost is highest at the start of the project and decreases as the project progresses
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Product vs. Project Life Cycle
• Product life cycle consists generally of sequential and non-overlapping product phases
• The last Product Life Cycle phase is generally the product’s retirement
• Many possible relationships may exist to a project where the outcome of the project is a product
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Composite Organization
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Involves all these structures at various levels Sometimes create a special project team to handle a critical
project May have many characteristics of a projectized
organization May include full-time staff from different functional
departments May develop its own set of operating procedures May operate outside the standard, formalized reporting
structure
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Composite Organization
Project A Coordination
Project Members
Project B Coordination
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PlanningProcess Group
InitiatingProcess Group
ExecutingProcess Group
Monitoring & ControllingProcess Group
ClosingProcess Group
IntegrationManagement
Develop Project Charter Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project WorkPerform Integrated Change Control
Close Project or Phase
Scope Management Collect RequirementsDefine ScopeCreate WBS
Verify ScopeControl Scope
Time Management
Define ActivitiesSequence ActivitiesEstimate Activity ResourcesEstimate Activity DurationsDevelop Schedule
Control Schedule
Cost Management
Estimate CostsDetermine Budget
Control Costs
QualityManagement
Plan Quality Perform Quality Assurance Perform Quality Control
HumanResourceManagement
Develop Human Resource Plan Acquire Project TeamDevelop Project TeamManage Project Team
CommunicationsManagement
Identify Stakeholders Plan Communications Distribute InformationManage Stakeholder Expectations
Report Performance
RiskManagement
Plan Risk ManagementIdentify RisksPerform Qualitative Risk AnalysisPerform Quantitative Risk AnalysisPlan Risk Response
Monitor and Control Risks
ProcurementManagement
Plan Procurements Conduct Procurements Administer Procurements Close Procurements