gunderson_harris_ba_resume_2015_july

Carol Gunderson Resume [email protected] 512 576 7200http://www.linkedin.com/in/carolgundersonharris

Summary

PMP certified Project manager in 2009, seeking a Business Analyst or Consulting position near Austin, TX. 20 years of experience with software development and support teams.Business Analyst experience, 10 years: Payroll documentation, project management documentation, Agile

SCRUM team workflow documentation. Examples: Supply Chain reporting at Dell, Business Requirement Specifications at Cigna, Quality Assurance Specifications at e-MDs (E H R Medical software), Test Plans, Test Cases, RUP(Rational Unified Process documents), IT Implementation Plans at HP , Data Center Migration Plans at Harris County Toll Road, and Security and PCI compliance Documentation, Payroll Test Plans including SAP interfaces (Kindred Health Care ).

Quality Assurance Specialist, 2 years: Electronic Health Records, Payroll, and Medical Billing QA. EDI interfaces.Project Manager, 7 years with a PMP Project Management Certification in 2009: Project Manager for IT Software

Development Projects, and IT Infrastructure projects. (Harris County Toll Tag and HP).Degreed in Computer Science, PhD, Tulane University. Technical presentation expertise, software engineering

expertise.

Business Analyst Consultant at Kindred Home Health (formerly Gentiva) June 2015 – July 2015Kindred Home Health is a premier provider of Home Health Aides for clients nationwide.

Business Analyst related to Soneto Software including integration testing, payroll testing, and change management documentation. Soneto software is ERP software for health care, medical billing, and payroll including Telephony for clock in/out. I wrote and executed payroll test plans related to new overtime rules for different states, including the SAP interface extract. I documented issues with the new Soneto release, version 134, including connectivity issues.

Business Analyst Consultant with Insight Global at Systems Made Simple March 2015 – April 2015Insight Global is a premier provider of IT employment solutions to Fortune 1000 customers.

Business Analyst for a CMS facing medical billing project. Supervised the work of 4 QA resources, and created test plans and test cases for a medical billing project including EDI interface files. Provided training and feedback to improve quality. Created a summary view of the test case suite. Used expertise in 837 P and 837 I EDI interface files. The goal of the project was to allow CMS to process Medicare and Medicaid payments when submitted together as an encounter. The test case suite was well received by the client.

Customer Service Representative December 2014 – March 201524 Hour Fitness is a premier gym, with more than 4 million members.

Customer Service Representative, including experience taking calls, resolving customer issues including financial issues, and preparing the marketing displays for the retail store as an employee versus a consulting job.

Business Analyst Consultant at Cigna Supplemental Benefits Sept 2014 – Oct 2014Cigna Supplemental Benefits is a leading provider of Medicare Supplemental Insurance, Cancer Insurance, Accident insurance, and other insurance products that complement Cigna Health Insurance, which owns CSB.Business Analyst, with Celerity Consulting. Gathered business and IT requirements, and wrote the Business

Requirements Documents for the Policy Print Automation Project and the Admin Sim 3 Project, for the new 275 EDI interface for medical attachments. Documented the interfaces with the medical records and medical claims vendors, EMSI, AutoAPS, and Emdeon. Recommended improvements to streamline the printing processes for all new customer policies.

Business Analyst Consultant at Dell Supply Chain Reporting June 2014 – Aug 2014Dell is a leading provider of IT Hardware and IT Services globally.Business Analyst, Supply Chain Reporting, with Randstad Consulting. Wrote and distributed global Supply Chain

reports for Dell customer orders, across all global regions, reporting 30 billion dollars of customer product weekly. Analysis included reporting by region, country, line of business, cycle time, and other criteria. This short term position was backfilling a Dell employee on maternity leave.


BankersToolbox, Quality Assurance Specialist May 2014 – June 2014BankersToolbox a leading provider of bank management, Fraud and BSA compliance software, including SAR

reporting, CTR management, Check Kiting, and monetary risks.Quality Assurance Consultant, with Oxford Consulting. Developed and executed test plans for Banking Software,

including Bank Teller, Bank Branch, Central Bank, and financial interfaces. Testing included CTRs (Teller Reporting), FINCen file creation, SARs, Teller entry, Fraud Scenarios, and financial data feeds. (SAR = Suspicious Activity Reporting, to identify possible fraud).

Quality Assurance Specialist Oct 2013 – April 2014

e-MDS ELECTRONIC HEALTH RECORDS SOFTWARE

e-MDs is a leading provider of practice management software and EMR/EHR systems for medical offices of all sizes, including Medical Claims processing, Charting, and Meaningful Use Reporting.

Quality Assurance Specialist. Business Analyst. Executed test plans and test cases as a member of an Agile Scrum Team. Wrote technical documentation for client issues, and new product features, such as ICD 10.

Management of QA Environment. Built Oracle Virtual servers, deployed release candidate builds.Quality Assurance Specialist – Business Analyst July 2012 – Oct 2013

VERSASUITE VersaSuite is a leading provider of Medical Software Services and Enterprise management software, including

Medical Claims processing, Medical Records, Payroll, and Accounting.Quality Assurance Specialist for Hospital Software. Developed an ERP software test plan. Wrote test cases for

converted data, payroll, accounting, clinical workflow, and medical claims interfaces (ICD 9, ICD 10, and EDI 837).

Business Analyst for client engagements, to gather specifications, and to resolve issues. This included contact with C level hospital managers, and visits to the client sites to gather business requirements.IT Project Manager/ Client Engagement Consulting Dec 2011 – Jan 2012

XTIVIA Xtivia is a leading provider of Java Web Services, using the LifeRay stack.Primary IT Project Manager/ Business Analyst for a client engagement, to gather specifications for a 6 month

project, to be completed by the client’s project manager. Software Development Project Manager / Program Manager Sept 2010 – Sept 2011

HEWLETT PACKARD

Hewlett Packard is a leading provider of IT Services globally Program Management and Primary IT Project Manager in Financial IT ledger (SAP) applications, including

successful deployment of the SAP based general ledger (for fixed assets) and Business Warehouse systems with billions of dollars of data. This project resulted in a Pinnacle Award.

Business Analyst Documentation: Project planning documents, SAP Security Audit, Software Implementation Plans, Project Implementation Communications Plans, Staffing plans, IT Asset Retirement plans, Project Retrospective Documents.

Project Manager for a Legacy Asset Transfer Project in IPG/ PSG IT (Notebooks, Desktops, and Printers Group), as an embedded consultant. Value Story: This 6 month project was delivered in 3 months. I was hired full time at HP following this engagement.

Program coordination for Data Center Migrations.

Consultant and Project Manager 2008 – Sept 2010

Consulting for various clients, with excellent references. Harris County: Project Manager for a Data Center Migration, with PCI Compliance and security auditing

requirements, as an embedded consultant with Adams Harris Consulting.


Value Story: I was the lead Project Manager, for our team of network engineers, security, Windows, and UNIX consultants, embedded at the client. Project completed on time, on budget.

Project Risks included exposure of client credit card information on the internet, undocumented legacy systems, and the required deployment of new security appliances for PCI security requirements

My Role: Primary Project manager, including Risk Management, Project planning, onsite PM during the physical migration of the assets. I facilitated PCI (Payment Card Information) Compliance.

Western Well Tools: Product Development Consulting. Independently designed and developed a software product, a System Interface to a Database System. I wrote the specifications, designed the solution, built the software prototype, and deployed this to the engineering team.

Legal Discovery production documentation preparation. Catalogued items in preparation for trial.Web Application Software evaluation for an Engineering domain (at Client’s site, ManateeUSA Software).Medical Office Software Configuration, Network troubleshooting, and Training at Client’s Site.Security and Auditing Project Management experience for a PCI Auditing Project (Harris County Toll tag)Manager of Software Development 2006 - 2008

AMERICAN BUREAU OF SHIPPING - NAUTICAL SYSTEMS

ABS Nautical Systems is a leading provider of fleet management software for the marine industry, deployed to over 200 globally diverse clients

Transition manager of software development resources and projects. Since ABS purchased this company, I managed the software team during the interim, bridging the time before the selling CEO left, and the new software management team was established.

Software development management: Managed the software development team for new software development, and maintenance. This included frequent contact with many of our global clients. Annual cash flow: $7 million dollars for this department in licenses for this software product, and customizations.

Project management and Business analysis: Contributor to sales presentations. Identified Customization projects with clients. Project Management from project initiation and specification writing, proposal contracting, implementation, delivery, and roll out planning – including migrating data and business processes from legacy systems. Value Story: The customized proposals I championed created at least $400,000 of additional cash flow for American Bureau of Shipping, including about 40 small projects, such as creation and deployment of customized reporting for audits.

Facilitated transition to a new offshore software vendor from the existing offshore software vendor Software Process Manager 2005 –2006

EPOCH WELL SERVICES (NOW CANRIG)Epoch Well Services (now Canrig) is a drilling technology company providing a diverse product line to the global

energy industry. This software was deployed on half of the drilling rigs in the United States at that time. Managed team of 20 - 40 onshore and offshore resources as the process manager. (Team size varied with project

cycles.) This company had purchased several Java software products which were integrated into a single web application at this time.

Customized IBMs Rational Unified processes for this team.Previous Experience – Selected Achievements 1982-2005

Adult Training and Education Leadership: 9 years experience as a Professor/Computer Lab Project Manager. Author and presenter for over 900 technical presentations. Published Technical Author.MIS Professor, Department Chair and Lab coordinator, DeVry University, 2004-2005.Courses taught: Computer Software Design (Rational Rose), Databases (Oracle, SQL), Operating Systems (Linux,

Windows), Software Development (Microsoft C++), and Systems Analysis. Web Based TrainProfessor and Computer Lab Coordinator, Southern Methodist University, Abilene Christian University. University Courses taught: Software Development (Java), Operating Systems (Linux and Windows), and

Computer Networking. Certification achieved: Java developer. Access, Professor, Department of Mathematics, University of California – Bakersfield. (Statistics Professor)Research Assistant and Teaching Assistant, Department of Computer Science, Tulane University. (FORTRAN, C)


Computer Lab manager, University of New Orleans, New Orleans, La.Professor and Department chairman, Phillips Junior College, New Orleans, La.

SkillsToastmasters International Leader: Club President, Club Coach, VP - Public Relations, Webmaster. Award

winning public speaker: Motivational Speech, Humorous, and Impromptu Public Speaking Contests. Selected Tools: Microsoft TFS. SharePoint. Oracle Virtual Machines. HP Quality Center. Microsoft SQL Server 2012 and Microsoft SQL Server 2008. Excel including pivot table reports. Excel, Intro to Computers.ExpertiseMedical Office ExperienceElectronic Health Record TestingMedical Claims Testing

EDI files 270 271 837 275Project Manager Technical Training

Software SpecificationBusiness Requirement

EducationProject Management Professional Credential, PMP, 2009. Java Certified Programmer Certification, 2005PhD, Computer Science Department, Tulane UniversityB.S., Computer Science, Louisiana State University -New Orleans Cornell University: Biochemistry Major