TRACY HAMPTON 5826 W. Hidalgo Ave, Laveen, Arizona 85339

(909) 331-8844Trhampton22@aol.com

SUMMARY

Seeking a position as an IT professional for a reputable company/corporation. Great team building and supervising skills. Experienced technician with exceptional customer service and equipment knowledge. Determined, detail oriented administrator, motivated to drive projects from start to finish. Top secret security clearance. Work experience and knowledge established from nine years and eight months of military service, volunteer work and college courses.

SKILLS

Critical Thinking Complex Problem Solving Security Clearance SpecialistDecision Making Administration/Management Engineering and TechnologyC/C++ Programming Quality Control Analysis Active Listening and LearningAbility to adapt Customer and Personal Service Personnel and Human Resources

EXPERIENCE

Customer service

• Support for over 4000 employees ensuring all trouble calls and issues were address properly and in a timely manner for 3 years.

• Proficient in listening, assessing and satisfying customers needs.

Management

• Managed and trained 6 personnel in job requirements and customer service techniques.

• Maintained and updated employee records of 500 personnel.

• Created a work schedule that fit all employee needs with little to no discrepancies.

Communication

• Effectively communicate responsibilities, expectations and procedures to employees.

• Receive and implement direction delegated by management.

Technician

• Computer technician, network administration, trouble-shoot systems and maintain multiple networks along with computer systems and printers. Website development/management and portal page development.

• Provide great customer service and technical support both over the phone while training employees to navigate multiple computer systems. Ability and discipline to work successfully from a remote location.

EMPLOYMENT HISTORY

2006-Present U.S. Navy Information Systems Technician, Active Duty

Naval Health Clinic, Help Desk Support Technician - Corpus Christi, TX 2006- 2008

• Completed over 1000 trouble-calls and user issues.• Substantially improved help desk ticket system by 40%• Became proficient in networking and troubleshooting printer issues. • Maintained the help desk ticket system for three locations and over 300 users.• Experience in spam and virus protection and containment.• Install and upgrade service packs for windows XP and later.• Created an itemized inventory spreadsheet for all software and hardware. • Experience ensuring network accuracy and systems analysis for three locations. • Executed over 20 fingerprints cards for individuals requesting or updating security clearances.

Carrier Strike Group Ten, IT Manager/Multi System Administrator - Norfolk, VA 2008 - 2012

• Help desk support and customer service dispatch.• Delegated troubleshooting tasks the employees.• Created and designed company portal intranet pages.• Experience in multitasking, prioritizing and meeting deadlines.• Administered user access to over 150 users for national/allied secured network.• Deployed 75 laptops from shipboard internet to Navy Marine Corps Intranet (NMCI). • Trained and mentored seven employees on daily technician tasks and professionalism.• Managed accuracy of computer communications for five branches of the principal company.• Supervised completion of an 600 foot fiber optic project and base lined 50 computers to

Department of Defense standards.• Speer-headed company technology refresh, replacing all laptops and servers with new

equipment.

Area Master Station, IT Manager/Security Clearance Manager - Honolulu, HI 2012 - 2015

• Manage the day-to-day activities of the Network Operation Center.• Conducted Vulnerability Assessment Training for the organization.• Created a tracking database for all employees approaching security clearance expiration. • Directly responsible for managing Internet Protocol terminations for fleet and shore customers.• Manage 24x7, Network Operation Center shift schedule and system monitoring, including

response times for various systems, analysis tools and reporting on appropriate metrics of performance.

• Supervise personnel, ensure staff availability during work shift and determine NOC staff performance and daily workflow.

• Ensured proper operation of Fedora Secret Chat services, Linux DNS mail servers, firewalls, Internet connectivity, Cisco switches, Cisco routers, Dell Edge Servers, and customer support.

EDUCATION

Associates of Arts Degree: Liberal Arts, Saint Leo University – St Leo, Florida

Bachelor’s of Science Degree: Electrical Engineering (Attending),

Arizona State University -- Tempe, Arizona

U.S. Navy: Network Security Vulnerability Technician, Security+ Certified

U.S. Navy: Network and Computer System Administrator

AWARDS/VOLUNTEER

Employee of the Quarter: Received this award four times during my nines years of service.

Habitat for Humanity: 2007 - 2008, Corpus Christi, TX

Habitat for Humanity: 2014 - 2015, Honolulu, HI

Volunteer Coaching: 2009 - 2011, Norfolk, VA