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Berlin, February 28, 2017
thyssenkrupp Elevator AG
Harnessing the power of IoT and cloud technology to transform elevator services
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thyssenkrupp Elevator
+50,000 employees
+24,000 service technicians
1.2 million units under maintenance
€7.5 billion in sales
900 locations
150 countries
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Since 2000, thenumber ofhigh-rises
(>200 m) has
tripled70%of the global
population will beliving in cities
by 2050
As urban populations increase,
buildings in cities are growing taller
to accommodate them.
4 thyssenkrupp Elevator AG Columbia University Study, 2010
Riding 6 years
Waiting 16.6 years
Manhattan
…the building manager or someone inside the elevator is calling us
When do we know something iswrong?
Recognise failure patterns
Resolve failures before they occur
Avoid non-essential out-of-service maintenance
Reduce time required to resolve failures
Wouldn’t it be great to be proactive?
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Evolution
BigData
Industry4.0Urbanization Cloud
MonitoringGlobalization
Efficient
InnovationConnected
RevolutionSolution
Internet
GameChanging
Sharing
Intelligent
Web2.0
Algorithms
CloudServiceInternet of Things
Digitalization
New Era
thyssenkrupp: applying IoT to transform
the elevator industry
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+Machine learning
Cloud based storage
+
Elevator
MAX
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Elevator data always at hand
Digital-age partners for our technicians
Better informed, enhanced troubleshooting, less stress
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Cultural Change
Core Business ProcessMachine Learning
Big Data
Internet of Things IoT
Business Model Transformation
Strong Business Case
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• Increased elevator availability
• Quicker service interventions
• Further improved safety and reliability
• Better capacity for planning
• Transparency in service data
• Improved elevator lifetime
MAX
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Next step
Mixed reality, hands-free with Microsoft HoloLens
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Industrial Internet of Things
Empowering our people, transforming the elevator industry and dramatically increasing availability
Long-term impacton business model
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Q&A