harvard managementor content map - western sydney
TRANSCRIPT
Harvard ManageMentor®
Content Map
Aligned to the 70:20:10 Framework
Introduction 1-2 Leading & Motivating Topic 27
Key Features of Harvard ManageMentor® 3 Managing Upward Topic 28
Budgeting Topic 4 Marketing Essentials Topic 29
Business Case Development Topic 5 Meeting Management Topic 30
Business Plan Development Topic 6 Negotiating Topic 31
Career Management Topic 7 New Manager Transitions Topic 32
Change Management Topic 8 Performance Appraisals Topic 33
Coaching Topic 9 Performance Measurement Topic 34
Crisis Management Topic 10 Persuading Others Topic 35
Customer Focus Topic 11 Presentation Skills Topic 36
Decision Making Topic 12 Process Improvement Topic 37
Delegating Topic 13 Project Management Topic 38
Developing Employees Topic 14 Retaining Employees Topic 39
Difficult Interactions Topic 15 Strategic Thinking Topic 40
Dismissing an Employee Topic 16 Strategy Execution Topic 41
Diversity Topic 17 Stress Management Topic 42
Ethics at Work Topic 18 Team Leadership Topic 43
Feedback Essentials Topic 19 Team Management Topic 44
Finance Essentials Topic 20 Time Management Topic 45
Global Collaboration Topic 21 Virtual Teams Topic 46
Goal Setting Topic 22 Writing Skills Topic 47
Hiring Topic 23 Harvard ManageMentor® 70:20:10 Implementation Ideas 48
Innovation & Creativity Topic 24 Creating Blended Solutions using Harvard ManageMentor® 49
Innovation Implementation Topic 25 Universal Competency Map 50-52
Laying Off Employees Topic 26 Summary 53
Contents
Harvard ManageMentor® Content Map
1
Introduction
Effective learning and performance solutions require context and content. Whether or not you
are embracing the 70:20:10 Framework, the Harvard ManageMentor® Content Map can
assist you in bringing Harvard ManageMentor® content and features to life in the context of
your organisation’s need.
• Alignment of topics and content with
organisational competencies and
capabilities.
• Providing development pathways to
support talent and build depth in
succession.
• Utilising blended learning approaches
to support formal and informal learning
(a 70:20:10 based approach).
• Leveraging tools and content to enable
and support a leader-led learning
culture.
• Integrating content and tools with
organisational policy (guidance),
process and performance support.
• Supporting consistency in execution
(tools, language, approach) across the
organisation.
• Providing a toolkit for employees to
access and act upon guidance,
information and tools on a just-in-time
basis.
• Action learning in support of
organisational change and continuous
improvement.
1. Jennings, C. and Clarke D.J. July 2009. ‘Experiential Learning: Bringing Knowledge to Life’,
http://www.trainingindustry.com/it-training/white-papers/experiential-learning.aspx
(downloaded 02 Feb 2011)
Harvard ManageMentor® Content Map
2
The 70:20:10 Framework and
Harvard ManageMentor®
70% - LEARN AND DEVELOP THROUGH EXPERIENCE
The vast majority of what we learn occurs through our
experiences. Common 70% based development
activities include:
• new experiences in the workplace
• applying new learning in real situations
• solving problems, special assignments
• project reviews, reading guides & manuals
• new work within role, increased span of control
• exposure to other departments and roles
• stretch assignments, community activities3.
•
•
•
•
20% - LEARN AND DEVELOP THROUGH OTHERS
We also learn a significant amount through, and with,
others. Common 20% development activities include:
mentoring, reverse mentoring
coaching, informal feedback
internal and external networks
teamwork, professional associations
group based action learning3.
10% - LEARN AND DEVELOP THROUGH FORMAL COURSES
Formal learning is important, but we don’t learn
everything here. Common development activities
include:
structured programs
activity-based workshops
seminars and masterclasses
professional development
business schools
eLearning modules and courses3.
2. Eichinger, R. & Lombardo, M. 1996. ‘The Career Architect Development Planner’, Lominger
3. Jennings, C. 2012, ‘70:20:10 Framework: Case Studies and the Keys to Success’. Blended
Webinar
Harvard ManageMentor® Content Map
3
Key Features of
Harvard ManageMentor®
We refer to the following Harvard ManageMentor® features throughout the Content Map:
Harvard ManageMentor® Content Map
4
Topic
Budgeting
70% 10% 20%
Harvard ManageMentor® Content Map
5
Topic
Business Case Development
10% 20% 70%
Harvard ManageMentor® Content Map
6
Topic
Business Plan Development
10% 20% 70%
Harvard ManageMentor® Content Map
7
Topic
Career Management
‘ ’
‘ ’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
8
Topic
Change Management
‘ ’
‘ ’
‘ ’
l ‘ ’
‘
’
‘’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
9
Topic
Coaching
10% 20% 70%
Harvard ManageMentor® Content Map
10
Topic
Crisis Management
’
‘ ’
‘ ’í
‘ ’
‘ ’
:
‘’
‘’
‘ ’
10% 20% 70%
Harvard ManageMentor® Content Map
11
Topic
Customer Focus
‘ ’
‘ ’é
‘ ’
‘’ é
‘ ’
‘
’
‘— ’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
12
Topic
Decision Making
‘ ’
‘ ’
‘ ’
‘
’
‘’
‘ ’
10% 20% 70%
Harvard ManageMentor® Content Map
13
Topic
Delegating
‘ ’
‘ ’
‘ ’
‘ ’
‘
’ ‘
’
‘ ’
10% 20% 70%
Harvard ManageMentor® Content Map
14
Topic
Developing Employees
’
’
‘ ’
‘ ’
‘ ’
‘’
‘’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
15
Topic
Difficult Interactions
— ’
‘ ’
‘ ’
‘ ’
‘ ’
‘ ’
‘’
‘’
—
10% 20% 70%
Harvard ManageMentor® Content Map
16
Topic
Dismissing an Employee
‘ ’
‘ ’
‘ ’
‘’
‘’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
17
Topic
Diversity
’ —
‘ ’
‘ ’
‘ ’
‘
’
‘’
‘ ’
10% 20% 70%
Harvard ManageMentor® Content Map
18
Topic
Ethics at Work
’
‘ ’
‘ ’
‘‘
’‘ ’
’ ‘
’
‘’
’
10% 20% 70%
Harvard ManageMentor® Content Map
19
Topic
Feedback Essentials
‘ ’
‘ ’
‘ ’
‘
’
‘ ’
10% 20% 70%
Harvard ManageMentor® Content Map
20
Topic
Finance Essentials
’
‘ ’
‘ ’
‘’
‘ ’
‘ ’
‘
’ ‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
21
Topic
Global Collaboration
‘ ’
‘ ’
‘ ’
‘
’
‘ ’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
22
Topic
Goal Setting
’
‘ ’
‘ ’
‘ ’
‘’
‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
23
Topic
Hiring
é é
‘ ’
‘ ’
‘ ’
‘’
‘
’ ‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
24
Topic
Innovation and Creativity
‘ ’
‘ ’
‘ ’
‘ ’
10% 20% 70%
Harvard ManageMentor® Content Map
25
Topic
Innovation Implementation
‘’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
26
Topic
Laying off Employees
‘ ’
‘ ’
‘ ’
‘
’
‘’
ü‘ ’
10% 20% 70%
Harvard ManageMentor® Content Map
27
Topic
Leading and Motivating
‘ ’
‘ ’
‘ ’
‘ ’
‘
’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
28
Topic
Managing Upward
‘ ’
‘ ’
‘ ’
‘ ’
‘
’
‘ ’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
29
Topic
Marketing Essentials
‘ ’
‘ ’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
30
Topic
Meeting Management
‘ ’
‘ ’
‘ ’
‘’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
31
Topic
Negotiating
t
’
‘ ’
‘ ’
‘ ’
‘
’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
32
Topic
New Manager Transitions
‘ ’
‘ ’
‘ ’
‘ ’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
33
Topic
Performance Appraisal
’
‘ ’
‘ ’
‘ ’
‘
’
‘
— ’
10% 20% 70%
Harvard ManageMentor® Content Map
34
Topic
Performance Measurement
’
’
‘ ’
‘ ’
‘ ’
‘
’ ‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
35
Topic
Persuading Others
— ’—
—
‘ ’
‘ ’í
‘ ’
‘ ‘
‘
’ ‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
36
Topic
Presentation Skills
‘ ’
‘ ’
‘ ’
‘ ‘
‘’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
37
Topic
Process Improvement
’
‘ ’
‘ ’
‘ ’
‘
’ ‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
38
Topic
Project Management
’ ’
’
‘ ’
‘ ’
‘ ’
‘ ’
‘’
‘— ’
‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
39
Topic
Retaining Employees
— —
‘ ’
‘ ’
‘ ’
‘ ’
‘
’
‘
’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
40
Topic
Strategic Thinking
’
‘ ’
‘ ’
‘ ’é
‘ ’
‘
’
é‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
41
Topic
Strategy Execution
’
’ — —
‘ ’
‘ ’
‘ ’
‘ ’
‘ ’
‘
— —’
‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
42
Topic
Stress Management
‘ ’
‘ ’
‘ ’
‘
’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
43
Topic
Team Leadership
‘ ‘
‘ ’
‘‘
‘ ’
‘
’ ‘
’
‘’
10% 20% 70%
Harvard ManageMentor® Content Map
44
Topic
Team Management
——
‘ ’
‘ ’
‘ ’
‘’
‘’
‘ —’
10% 20% 70%
Harvard ManageMentor® Content Map
45
Topic
Time Management
‘ ’
‘ ’
‘ ’
‘ ’
‘
—’
‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
46
Topic
Virtual Teams
‘ ’
‘ ’
‘ ’
‘ ’
‘
’ ‘
’
10% 20% 70%
Harvard ManageMentor® Content Map
47
Topic
Writing Skills
‘ ’
‘ ’
‘ ’
‘ ’
‘’
‘— —
’
10% 20% 70%
Harvard ManageMentor® Content Map
48
Harvard ManageMentor®
70:20:10 Implementation Ideas
This table outlines just some of the simple 70:20:10 based development solutions you can
create and deliver using Harvard ManageMentor®
content and features.
70:20:10 Feature Implementation Idea Benefit
Harvard ManageMentor® Content Map
49
Creating Blended Solutions
Using Harvard ManageMentor®
Harvard ManageMentor® content can be leveraged before, during and after any formal
development activity to deliver effective learning solutions and enable knowledge transfer.
1. CONTEXT BUILDING 2. INTERACTIVE SESSION(S) 3. LEARNING TRANSFER
.
ROLE CONTEXT BUILDING INTERACTIVE SESSION LEARNING TRANSFER ( ACTION LEARNING)
Harvard ManageMentor® Content Map
50
Universal
Competency Map
Use the Competencies and related Behaviours below to guide you to Harvard
ManageMentor® topics relevant to your specific learning and performance need/s.
COMPETENCY BEHAVIOURS HARVARD MANAGEMENTOR® TOPIC
Harvard ManageMentor® Content Map
51
COMPETENCY BEHAVIOURS HARVARD MANAGEMENTOR® TOPIC
Harvard ManageMentor® Content Map
52
COMPETENCY BEHAVIOURS HARVARD MANAGEMENTOR® TOPIC
Harvard ManageMentor® Content Map
Alignment of Harvard ManageMentor®
with the 70:20:10 Framework Harvard ManageMentor
® enables your 70:20:10 based learning strategy with customisable
content to drive consistency and efficiency across the organisation. Beyond the learning,
Harvard ManageMentor® drives organisational performance through practical on-the-job
support for your people, where and when they need it most.
Bringing it together
The challenge for many L&OD professionals is to identify how to develop, implement and
resource their 70:20:10 strategy.
Please contact Blended to order copies of this Content Map or to reprint for your organisation.
Blended Pty Ltd ABN 15 111 883 955
Suite 105 171 Union RoadSurrey Hills, Vic 3127Australia
T Intl: +613 9895 0700F Intl: +613 9895 0799E [email protected]
blended.com.au
About Blended
Blended delivers world class organisational learning solutions that build leadership capability and drive organisational performance. We partner with our clients to implement 70:20:10 framework solutions supported by Harvard Business Publishing’s resources to improve engagement, productivity, efficiency and performance.
Blended is proud to be recognised by Harvard Business Publishing as their leading global distributor.
About Harvard Business Publishing
Harvard Business Publishing was founded in 1994 as a not-for-profit, wholly owned subsidiary of Harvard University. Its mission is to improve the practice of management and its impact in a changing world. Harvard Business Publishing has approximately 300 employees, primarily based in Boston, with offices in New York City, India and the United Kingdom.
The company is comprised of three market groups: Higher Education, Corporate Learning and Harvard Business Review Group. Through these publishing platforms, Harvard Business Publishing is able to influence real-world change by maximising the reach and impact of its essential offering — ideas.
Ifyouwouldliketolearnmoreabouthow Harvard ManageMentor®canbuildthecapabilitiesofyourpeopleanddriveorganisational performance, please contact Blendeddirectlyorvisitourwebsite:
www.blended.com.au
Learn more aboutHarvardManageMentor®