Reference Practicum

Hawthorne Branch

Easter Smith

April 9, 2009

Outline

Descripton of library, clientele, mission What I did & questions answered Theory vs. Practice Lessons learned

Description: Location Eastside Shopping

Center Shares Community

Room with Madison Public Health Department

Nearby Businesses: Pls Check Cashers Pls Payday Loan Store Madison's Cash

Express Bottle Stop

2707 E. Washington Ave.

Madison, WI 53704

(608) 246-4548

Blue Print

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Tour

Hawthorne Branch Library Clientele

Theoretically anyone who walks in our doors or uses our website.

Wisconsin Resident in the 7 county system that compose the South Central Library System

Location favors Madison community, specifically those on the east side

All ages and circumstances

Madison Public Library Mission

“Madison Public Library promotes lifelong learning

by creating welcoming spaces that offer collections

and services to inform, inspire, enrich, and entertain”

Adopted by the Madison Public Library Board March 3, 2005

http://www.madisonpubliclibrary.org/about/mission.html

What I didBook Group Research

1.) Collected Good & Bad Reviews for the Book

2.) Author Info & Interviews

What I didFiction Book Display I

March Subject Headings

Gold-Fiction

Ireland- Fiction

Irish- Fiction

In the title

Gold

Green

Luck

What I did: Fiction Book Display I“Luck of the Irish”

What I didFiction Book Display II

Subject Headings

Book clubs (discussion gps)

Book collecting

Books & reading

Bookmobiles

Booksellers & bookselling

Librarians

Libraries

Women librarians

April

What I did: Fiction Book Display IIApril Adventures w/ Books & Libraries

What I didComputer Classes

Taught one-on one for 1 hour blocks Job Searching & Intro to Computers Used SCLS Online Handouts as a Guide

What I didPrincess & Scary Stories

Bookmarks

Task: List of 10 or so children's books owned by MPL for each of these popular subjects

Approach: Excel document w/ title, author, collection, locations

Questions Answered

Directional (i.e. bathroom, copier, taxes) Ready Reference (i.e. Tax forms, recycling

stickers, reservations) Technical (i.e. E-mail, printing, saving, login,

wireless) Title Requests Account Inquiries (i.e. Renew, fines, holds) Reference (RA, other)

Theory vs. Practice

Space is an issue and determines where things will be located

Reference Policies aren't always very clear, detailed, or applied evenly.

Popular Service Center Role (however, books get lost)

Lessons Learned

Know your library, policies, and your community Time is of the essence For a detailed question, try to see what level of

understanding they have on the topic. In difficult situations, be as calm & as pleasant

as possible. Develop good relationships with fellow

librarians and library support staff