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HCAM|MCAL SPRING LEADERSHIP CONFERENCE MARCH 23-24, 2016 | DETROIT, MI ENV i S i ON THE FUTURE OF CARE

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Page 1: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

HCAM|MCAL

SPRINGLEADERSHIP

CONFERENCEMARCH 23-24, 2016 | DETROIT, MI

ENViSiONTHE FUTURE OF CARE

Page 2: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

WelcomeThis year’s Spring Leadership Conference will feature quality, in-depth education at an executive-level on a variety of the profession’s most urgent and emergent issues impacting leadership and workforce; business models/operations; quality and regulatory; and reimbursement and finance.

PurposeThe purpose of this conference is to provide long-term care and assisted living leaders (including homes for the aged, adult foster care and other independent and supportive living settings) with quality, implementable standards of practice to promote facility/center management, operations, continuity of workforce and optimal resident care and service.

Target AudienceThis conference is designed for executive-level leadership including facility/center owners, corporate-level consultants (CEO, CFO, COO, etc.), regional directors, administrators, executive directors, directors of nursing, nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including homes for the aged, adult foster care and other independent and supportive living settings).

Continuing EducationParticipants will have the opportunity to earn up to 10 licensed nursing home administrator contact hours.

This continuing education activity is appropriate for adult foster care providers and certified assisted living directors for a recommended maximum of 10 clock hours of professional development.

Participants may also earn up to 10 nurse contact hours.HCAM is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the

American Nurses Credentialing Center’s Commission on Accreditation.

HEALTH CARE ASSOCIATION OF MICHIGANMICHIGAN CENTER FOR ASSISTED LIVING

SPRINGLEADERSHIPCONFERENCEMARCH 23-24, 2016 | MOTOR CITY CASINO HOTEL | DETROIT, MI

ENViSiONTHE FUTURE OF CARE

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Page 3: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

Wednesday, March 23TImE PROGRAm/EvENT PRESENTER

8:00 AM Registration Opens8:00-9:30 AM Breakfast Buffet9:00-9:15 AM Welcome & Opening Remarks David LaLumia

9:15-10:15 AM Opening Keynote: The Health System of the Future: Lead, Follow, or Get Out of the Way. Dr. Josh Luke

10:30 AM-12:00 PM HCAM Regulatory and Quality Assurance Performance Improvement (QAPI) Update Andy Rothman & Vickie Burlew

Managing Costs While Managing Care Bert Brady & Paulette Najarian-KnightThe Cost of Retention & Burnout Angie Szumlinski & Erica Holman

12:00-1:00 PM Provided Luncheon

1:00-2:00 PM Move Over Antipsychotics… A Look at the Increased Scrutiny of Antibiotic Use in Nursing Homes Bill Vaughan & Rob Shulman

The Cost of Litigation & Impact on Insurance David Wiegel, John Hessburg & Vickey Voss

Privacy Breaches, Litigation and Protection for Long-Term Care and Assisted Living Providers Mary Webber

2:15-3:45 PM The Skilled Shift: Home Health to Home Care & Assisted Living Dr. Josh LukeReimbursement & Finance Update Betsy Rust & Pat AndersonWorkforce & Succession Planning - Build Your Talent Pool for Tomorrow and Beyond Audra Dixon

4:00-5:00 PM Implications for the Proposed Post Acute Medicare Spending per Beneficiary Penalty Dr. Josh Luke

MCAL Regulatory & Quality Update Linda Lawther 5:15-7:15 PM Executive Happy Hour

Thursday, March 24TImE PROGRAm/EvENT PRESENTER

8:00 AM Registration Opens8:00-9:30 AM Breakfast Buffet

8:15-9:45 AM Managed Care PanelsModerator: Dr. Josh Lukewith HCAM Member & Associate Partner Panelists

The Importance of Leadership in Keeping Caregivers Mary Tellis-Nayak

10:00-11:00 AM Discharge Planning: Understanding the Proposed Rule and the IMPACT on Post-Acute Providers Rebecca Matthews

How to Hire and Keep Caregivers Mary Tellis-Nayak11:15 AM-12:45 PM Employment Law Update Grant Pecor

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AGENDA

Page 4: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

keynote/general sessionsTHE HEALTH SYSTEm OF THE FUTURE: LEAD, FOLLOW, OR GET OUT OF THE WAY.Dr. Josh Luke | National Bundled Payment CollaborativeSkilled nursing facility (SNF) and assisted living (AL) owners, administrators and directors of nursing will not want to miss this cutting edge presentation from a best-selling author and one of the leading healthcare futurists in the country. This presentation, led by a former SNF & AL administrator, who also served as a hospital CEO, breaks down which bundled payment models are most relevant to SNF and AL, as well as the most appropriate way to position post-acute care for each bundled payment model. The presentation provides great detail not just on all of the hospital penalty programs, but shares how hospitals and SNFs are being penalized when post-acute care length of stay is excessive and when SNFs routinely discharge to home health. The Care Plan Act will be a major focus, and strategies on how SNFs best align with referral sources and help them avoid penalties, while avoiding (recently announced) SNF penalties for over-utilization as well. If you have never seen this presenter speak, you won’t want to miss it as he has been called the “Tony Robbins of Healthcare” as he is equally entertaining, inspiring and informative!

LABOR & EmPLOYmENT LAW UPDATE Grant Pecor | Clark Hill PLCThis program will focus on labor and employment trends and current developing issues. With the ever-evolving state and federal labor and employment laws, it is critical that employers keep up-to-date to avoid legal liability. This program will feature practical tips for employers to comply with developing labor and employment laws, including discrimination and accommodation laws and the new NLRB election regulations.

legal/regulatory/quality sessionsHCAm REGULATORY AND QUALITY ASSURANCE PERFORmANCE ImPROvEmENT (QAPI) UPDATE Andy Rothman | Lebenbom & Rothman, PCvickie Burlew | Lebenbom & Rothman, PCWe are facing the largest federal change to our industry since the Omnibus Budget Reconciliation Act (OBRA) in 1990. We expect over 100 new and revised regulations to be finalized this year, payroll-based journal reporting to the Centers for Medicare and Medicaid Services (CMS), rebasing of the 5 Star System, and dementia surveys. Simultaneously, we are challenged with re-organization at the State and changes to state law permitting us to hire physicians. This session organizes the changes and offers suggestions to implement and manage change.

ANTIBIOTICS: A LOOK AT THE INCREASED SCRUTINY OF ANTIBIOTIC USE IN NURSING HOmES Bill vaughan | Remedi SeniorCareRob Shulman | Remedi SeniorCareAntibiotic use in nursing homes has come under intense scrutiny due to studies that suggested antibiotics are overused and poorly managed. Misuse of antibiotics can cause profound clinical implications for the residents and adversely affect the “regulatory health” of the facilities who administer them. This presentation, given by a board certified geriatric pharmacist and the former Chief Nurse of Maryland’s state survey agency, will provide an overview of current and proposed federal regulations which impact antibiotic use. Best clinical practices designed to reduce the risks associated with antibiotics will also be explored. Finally, antibiotics stewardship will be discussed from both a clinical and operational perspective.

THE SKILLED SHIFT: HOmE HEALTH TO HOmE CARE & ASSISTED LIvINGDr. Josh Luke | National Bundled Payment CollaborativeIn this session, long-term care providers will learn about Medicare Spending per Beneficiary (MSPB) and its impact on the hospital. Long-term care providers will learn how they can have an impact on the hospital’s penalty and how to open doors through the referral sources to effectively manage this process. The specifics of the Care Plan Act and how it impacts MSPB. Finally, this session will discuss the proposed Post-Acute MSPB penalty and how long-term care providers can minimize exposure.

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Recommended for all long-term care audiences

Recommended for all long-term care audiences

Recommended for all long-term care audiences

Recommended for skilled nursing audiences only

Recommended for skilled nursng audiences only

Page 5: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

reimbursement/finance sessionsmANAGING COSTS WHILE mANAGING CAREBert Brady | Omnicare a CvS Health CompanyPaulette Najarian-Knight | Omnicare a CvS Health CompanyMedication costs are rising every year, especially as new items come to market. This presentation will compare the benefits and risks in utilizing the newest, most expensive drugs as well as ways to control drug costs so as not to spend more than necessary while providing effective care. Sometimes the increase in drug cost is offset by decrease in other areas like labor, lab tests, etc. Other times, a more cost-effective means of treating the resident can be considered. Participants will come away from this presentation with the knowledge to make more advantageous decisions in regards to managing their pharmaceutical costs.

PRIvACY BREACHES, LITIGATION AND PROTECTION FOR LONG-TERm CARE AND ASSISTED LIvING PROvIDERSDavid Wiegel | Kitch Drutchas Wagner valitutti & SherbrookJohn Hessburg | Kitch Drutchas Wagner valitutti & Sherbrookvickey voss | voss Insurance Services, Inc.This presentation will deal with the growing risk of cyber-related data breaches and related concerns for those caring for the elderly. Examples of such breaches and the ramifications experienced by the facilities will be provided. Relevant litigation and consequences will be discussed as well. Lastly, participants will have the opportunity to ask insurance provider experts questions or share best practices in regards to cyber breaches or mitigation of the risks.

REImBURSEmENT & FINANCE UPDATE Betsy Rust | Plante & moran PLLCPat Anderson | Health Care Association of michigan HCAM Executive Vice President for Reimbursement Services, Pat Anderson, and Betsy Rust, reimbursement consultant to the HCAM Board of Directors, will facilitate this session designed to provide a comprehensive overview of the various Medicare bundled payment models, Comprehensive Care for Joint Replacement and managed care arrangements. Explore risk arrangements for these bundled payment models and how to decide if your facility is ready to make this type of contract. Also, the presenters will provide an update on recent changes in Medicare and Medicaid reimbursement and status of the MI Health Link pilot program.

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skilled nursing focused sessionsImPLICATIONS FOR THE PROPOSED POST ACUTE mEDICARE SPENDING PER BENEFICIARY PENALTY Dr. Josh Luke | National Bundled Payment CollaborativeThe Medicare Payment Advisory Commission has proposed a Post Acute Medicare Spending per Beneficiary penalty which is likely to be introduced by 2017. Learn how this penalty is measured and how skilled nursing facilities (SNF) should immediately be changing behavior to avoid penalty exposure and the impact of this proposal on patients/residents. CMS penalty periods are almost always a three year look back so the time to act is now as SNF’s are being measured based on current performance. This session will explore which two key indicators impact a SNF’s post acute Medicare Spending per Beneficiary exposure, and how a SNF can begin to address them with relative ease in a short amount of time, to ensure optimal coordinated patient care.

mANAGED CARE PANELS moderated by: Dr. Josh Luke | National Bundled Payment CollaborativeThe provider panel will facilitate this session designed to provide a comprehensive update to members on Michigan’s vision for long-term care managed care, both short term and long term. Additionally, a cross section of service providers representing various aspects of the health care continuum will be assembled to share their insights on how the world of managed care continues to affect their strategic planning and processes. The panelists composed of HCAM & MCAL Associate Partner representatives will share how they currently work with managed care organizations related to contracting/payment; closed networks; changes or deviations from traditional practices. A discussion filled with participant questions is not one you want to miss!

DISCHARGE PLANNING: UNDERSTANDING THE PROPOSED RULE AND THE ImPACT ON POST-ACUTE PROvIDERS Rebecca matthews | Great Lakes Caring Home Health and HospiceThe proposed rule changes for discharge planning are fast approaching. The purpose of this presentation is to provide clarity on these rule changes. Specifically, how discharge planning will change for hospitals and post-acute providers, including its effect on the relationship between skilled nursing facilities and home health agencies.

Recommended for skilled nursing audiences only

Recommended for all long-term care audiences

Recommended for skilled nursing audiences only

Recommended for skilled nursing audiences only

Recommended for skilled nursing audiences only

Recommended for skilled nursing audiences only

Page 6: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

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workforce succession sessions THE COST OF RETENTION AND BURNOUT Angie Szumlinski | EvolucentErica Holman | EvolucentHave you ever wondered what the actual cost is of turnover and burnout? How do you reduce burnout and increase retention without sacrificing quality? Why do some homes “gel” while others are chaotic? Learn how to shift your hiring paradigm and on-boarding process to have the success necessary to be a star in the industry.

GET IT RIGHT! BEFORE KNOWLEDGE LEAvES THE BUILDING mary Webber | NexCare Health Systems, LLCHas your organization implemented the most efficient employee/management team possible? Are you maximizing profits and ensuring long term success by utilizing your organization’s internal talent? The demand for exceptional talent has never been greater. This presentation will discuss how to evaluate your team’s skill sets and competencies and maximize current talent utilization to assume key business leadership roles in the organization as they become available. Additionally, this presentation will identify and provide the strategic alignment necessary to develop your organization’s internal talent, best practices and strategies to lessen the impact of

“institutional knowledge loss” as employees retire and/or leave the organization.

WORKFORCE & SUCCESSION PLANNING - BUILD YOUR TALENT POOL FOR TOmORROW AND BEYOND Audra Dixon | LeaderStatThis presentation will provide an overview on what workforce planning is, why it is important and how it directly relates to the importance of succession planning in an organization. This informative session will include information on succession planning for small and mid sized organizations and larger organizations, how to identify key/critical positions and how to analyze the current talent pool within the organization as potentials to fill key positions. How to implement a standard workforce and a succession planning model will be shared as well.

THE ImPORTANCE OF LEADERSHIP IN KEEPING CAREGIvERS mary Tellis-Nayak | myInnerview Research tells us how important management is to the retention of employees. What exactly are employees looking for in their managers? What are the characteristics of a good manager/leader? This presentation will explore the answers to these questions by looking at two areas: what residents want from their caregivers and what caregivers want from their managers. This presentation will provide an opportunity for the attendee to identify their own managerial style and determine if their style addresses the needs of the residents as well as the caregivers. Attendees will leave this session with the ability to formulate a plan for self improvement.

HOW TO HIRE AND KEEP CAREGIvERS mary Tellis-Nayak | myInnerview Research has demonstrated that organizations with an engaged workforce outperform organizations who have a lesser engaged workforce. So, what is employee engagement? How does it differ from employee satisfaction and how is it related to motivation and commitment? This presentation will explore each of these concepts and suggest ways in which leaders/managers can support caregivers in their work. We will also explore factors important in the hiring process and behaviors which are important during the early stages of employment. Attendees will take suggestions home which they can implement tomorrow!

assisted living session mCAL REGULATORY & QUALITY UPDATE Linda Lawther | michigan Center for Assisted Living It is imperative that “Assisted Living” decision makers and all staffing levels stay current in their knowledge of Michigan and National trends or changes relative to HFA, AFC and various housing settings. Understanding rules, regulations and/or industry changes empowers providers to make the best decisions for resident services and/or operational aspects of your businesses. In this session MCAL leadership will provide you with the most current information available from the National Center for Assisted Living and relative to Michigan specific information.

Recommended for all long-term care audiences

Recommended for all long-term care audiences

Recommended for all long-term care audiences

Recommended for all long-term care audiences

Recommended for all long-term care audiences

Recommended for assisted living audiences only

Page 7: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

2015_HCAM Spring Leadership Conference_V1.pdf 1 2/20/15 2:15 PM

2016 Principal Associate Partner 7

Page 8: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

Jeff Ulin, Purchasing Consultant269.569.0036 • [email protected]

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Page 9: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

©2016 Omnicare

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Today’s modern care environment

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2016 Principal Associate Partner 9

Page 10: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

WE HAVE OUR PRIORITIES.Residents require the right medication at the right time every day—along with the focused care and attention of empowered, happy nurses and staff. Remedi SeniorCare® Pharmacy helps make this happen by doing more than dispensing meds accurately. We’re optimizing connectivity to ensure your team reaps the benefits of your EHR. And seeing to it that the person at the other end of the technology has your back.

1-855-Remedi5 (1-855-736-3345)www.RemediRx.com

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Page 11: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

Benefit Plan Design, Modeling, Analytics & Marketing

Vendor Evaluation & Management

Benefit Administration & HR Support

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Wellness Solutions & Management

Enrollment Support & Employee Communications

Regulatory Compliance Support

Affordable Care Act (ACA) Consulting

Financial/Claims Analysis & Reporting

Competitive Benchmarking

Why Choose Cambridge for your employee benefits?Because we specialize in Healthcare.

248.743.4300 n cambridge-cg.com

sheri Crifasi | account [email protected]

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Page 12: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

YOUR LTC OXYGEN AND MEDICAL EQUIPMENT PROVIDER.

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Ed Southworth and Brian Klein look forward to seeing you at this year’s event!

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Page 13: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

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Giarmarco, Mullins & Horton PCwww.gmhlaw.com

Phone: (248) 457-7000Fax: (248) 457-7001

2016 Premier Associate Partners 13Health Care Association of Michigan

Promoting Excellence in Senior Care

prefered provider of:

Page 14: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

• Decrease Medication Error

• Positively Impacting Quality Outcomes Plus Helping Avoid Hospital Readmissions

• Controlling Facility Costs

• Medication When Needed

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Please contact Cheryl Tropsic or Leigh Ann Flora for more information

In Touch is committed to industry-leading, pharmaceutical service solutions with a focus on highly personalized, automated systems. In Touch pioneered the short cycle, unit dose concept to help long-term care facilities improve performance and better manage their pharmacy costs.

Contact C.J. Tuminello today at 877-711-5700, ext. 8523 to see how partnering with Amerinet and LHA can bring significant savings on the products and services you use every day.www.amerinet-gpo.com

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From supply chain management to consulting, we listen to you and work with your organization to tailor solutions specifically to your needs.

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Page 15: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

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Lancaster Pollard Mortgage Company is a Fannie Mae/GNMA/HUD-FHA/USDA approved lender. Lancaster Pollard & Co., LLC is a registered securities broker/dealer with the SEC and a member of FINRA, MSRB & SIPC.

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Page 16: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

 

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Page 17: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

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Page 18: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

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Page 19: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

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Page 20: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

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Page 21: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

Lodging Accommodations - Reserve by March 1st!Once you have registered for the Spring Leadership Conference, please secure your hotel reservation directly with Motor City Casino Hotel located at 2901 Grand River Avenue Detroit, MI 48201. Rooms have been designated for participants at the discounted group rate of $144 per night if booked prior to March 1. Both valet and self-parking at Motor City Hotel & Casino are complimentary.

◊ To reserve your room by phone, call (866) STAY-MCC prior to March 1Be sure to mention group code”11661U” at the time of reservation to receive the discounted group rate.

◊ To reserve your room online, go to http://bit.ly/SLCMotorCity prior to March 1

Printing Session MaterialsIn an effort to be environmentally responsible, HCAM/MCAL is trying to reduce the amount of paper we use at our educational programs. Electronic program materials and handouts will be accessible online before, during and after this program on the association website:

www.HCAM.org www.MichCAL.comInstructions on how to access and print program materials will be e-mailed to all registered participants (if an e-mail address is provided on the registration form) in the weeks leading up to this conference.

HOURMarch 23rd 5:15-7:15pm

AMNESIA - 16th floor

HAPPYEXECUTIVE

WITH HOSTED BAR!

CONFERENCE SPONSORS as of Feb. 5, 2016

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REGION2

REGION1

Page 22: HCAM|MCAL SPRING LEADERSHIP CONFERENCE SLC Brochure LowRes.pdf · nurse managers, directors of finance and other long-term care and/or assisted living management personnel (including

To register, please complete this form and submit with payment by fax to (517) 627-3016, by mail to: HCAM 7413 Westshire Dr., Lansing, MI 48917 or register online at www.hcam.org

Print Clearly / One Registration Form Per PersonName:____________________________________________________________ Title:______________________________________________

Facility/Company:______________________________________________________________________________________________________

Address:______________________________________________________________________________________________________________

City:____________________________________________________________________________ State:__________ Zip: ________________

Phone:_________________________________________________________ Fax: _________________________________________________

E-mail:_______________________________________________________________________________________________________________ (Your confirmation of registration & additional conference information will be sent to you by email.)

Payment InformationCheck One: ____Check/Money Order made payable to “HCAM” ____Visa ____MasterCard ____American Express ____Discover Credit

Card Number:____________________________________________________________ Expiration Date (month/year):__________________

Three-digit Security Code on Back of Card:______________________________ Billing Zip Code for Credit Card:________________________

Cardholder Name (print):________________________________________________________________________________________________

Cardholder Signature:_____________________________________________________________ Today’s Date:_________________________

Registration Please utilize this form to register for the 2016 HCAM|MCAL Spring Leadership Conference. Completed forms should be mailed to HCAM at 7413 Westshire Dr., Lansing, MI 48917 or faxed to (517) 627-3016.

Early Registration DeadlineThe discounted early registration rate is available to current HCAM or MCAL members or associate partners only, whose registration is received by HCAM|MCAL by February 26, 2016.

Event Confirmation & Program InformationAfter your registration form has been processed, an event confirmation will be emailed to your attention. Please be sure to include an email address. Additional program information will be sent by e-mail prior to the program.

Payment & Applicable RateAll registration fees are due at the time of registration. We accept Visa, MasterCard, American Express or Discover. We will also accept a check or money order payable to HCAM. Incorrect rates will be adjusted to reflect the correct applicable rate and automatically charged accordingly.

Cancellation & Refund PolicyAll refund requests must be made in writing by e-mail to the attention of Kisti Boatright at [email protected]. Telephone cancellations will NOT be accepted. Individual registration fees, less a 25% processing fee, will be refunded for cancellations received in writing prior to Feb. 26.

Cancellations received after Feb. 26 and no-show registrants, will not receive a refund nor a credit to a future program.

SubstitutionsIndividuals registered to attend this program, but unable to attend, may send an alternate in their place. Please contact Kisti Boatright via e-mail at [email protected] with the first and last name, title and facility/company of both you and your substitute to process this request.

Dietary Restrictions and/or Special AccommodationsIndividuals with special dietary restrictions, or those who require special accommodations to fully participate in this conference, should contact HCAM in writing by e-mail to [email protected] at the time of registration, detailing their request or restriction.

Consent to Use of Photographic ImagesRegistration and attendance at, or participating in, HCAM and MCAL events and/or activities constitutes an agreement by the registrant to HCAM and MCAL’s use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events and activities.

QuestionsShould you have questions, please contact Kisti Boatright by phone at (517) 622-6194 or by e-mail at [email protected].

Package & Description

HCAM/MCAL Member Rate

Prior to Feb. 26

HCAM/MCAL Member RateAfter Feb. 26

Prospective

Member Rate

Full Package: Includes March 23-24 education, luncheon and happy hour. $450 $550 $650Total Due: $

HEALTH CARE ASSOCIATION OF MICHIGANMICHIGAN CENTER FOR ASSISTED LIVING

SPRINGLEADERSHIPCONFERENCEMARCH 23-24, 2016 | MOTOR CITY CASINO HOTEL | DETROIT, MI

BY SUBMITTING THIS REGISTRATION FORM, YOU CONSTITUTE AN AGREEMENT TO ALL HCAM|MCAL POLICIES AS STATED BELOW.

*Overnight lodging is NOT included.