HCL Media & Entertainment capabilities

in Oracle Universe

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2

Oracle Practice Snapshot

HorizontalApplications

1. Oracle E-Business Suite 11i, R12,12.1

2. PeopleSoft 8.3, 9.0,9.1

3. Siebel 7.x, 8.0

4. JD Edwards – XE & E1

Industry Applications

1. Oracle Life Sciences

2. Oracle Utilities

New Dimension Applications

1. OTM

2. Demantra

Analytics1. OBIEE

2. Hyperion

Global Rollout

Implementations, Configuration & Development

Design & Product Blue Print

Application Management/ Operations Consolidation

Upgrade and Migration

Assessment Services

Oracle Technologies

1. SOA & BPM

2. Portal and Content Mgmt.

3. IDM

4. Database11g

Co Development

Deployment & Maintenance

A 2500+ strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions.

Investment in Oracle Solution labs to accelerate product development & solution capabilities

Oracle Partnership

Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components

Strategic Enablers

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Our Vertical Representation

Hitech and Mfg Life Sciences Retail and CPG

Ver

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ust

om

ers

Pro

du

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& S

olu

tio

ns

Siebel AECM – FDA Integration for Medical Devices reporting, Siebel for

BA/BE studies, InHouse©

Oracle Life Sciences, EBS. PeopleSoft, JDE, Demantra, Siebel, Hyperion,

OBIEE, Fusion and DBA

Fabless Mfg., VSOE, Shipment Solution, Contract Management

Solution & InHouse©

Oracle EBS. PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

Track & Trace, Merchandizing and Point of Sale Solution

Retek, EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

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Our Vertical RepresentationV

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uct

s &

So

luti

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BFSI

End-to-End integrated Insurance solution

EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE,

Fusion and DBA

Travel and Logistics

OTM, Oracle E-Bus, PeopleSoft, Siebel, Hyperion,

OBIEE, Fusion and DBA

Media and Communications

Siebel, Oracle EBS, PeopleSoft, Hyperion,

OBIEE, Fusion and DBA

Govt

Case Management Solution and PIIMS Solution on Siebel

Siebel, EBS, PeopleSoft, Hyperion, OBIEE,Fusion and DBA

Oracle Relationship – Step Change Partnership

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Oracle Universe – Analyst Talk

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HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics… received very strong marks on value for the money from its client references.

HCLA Strong Performer

“HCL collaborated with Oracle to architect and implement one of the first E-Business Suite R12 solutions in the solar industry. As an Oracle Certified

Advantage Partner, HCL provides customers like Solfocus with a competitive edge in leveraging industry expertise along with the in-depth knowledge of Oracle

Application features and functionalities,”

- Doug Kennedy, Oracle SVP of WW Alliances and Channels

Media & Entertainment in HCL

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Highlights

Facts

Media & Entertainment Practice 12+ years of focus– Longest in the industry

3 out of top 5 publishers worldwide are HCL customers We work with 3 of the 4 leading recorded music companies worldwide No 1 Offshore IT Service provider in Lottery and Casino Gaming Strategic alliances leading media house for media technology

outsourcing

Partnership & Alliances

Micro-Vertical Mix• Publishing & BIS 58% together

IPs and Frameworks

> Content 2.0, > IMPACT

> Unified DRM System, > Digitale

> Gaming Protocol Converter,

> Royalty Management

Centre of Excellence

3000+ Technology & Domain consultants 10000+ person years of MPE experience Experience in servicing all key segments Investment in 10+ IPs & frameworks

Architecture and Technology

Consulting (ATC)

SOA and

MiddlewareWeb

TechnologiesE-Commerce

Oracle RDBMS

Independent Validation & Verification

(IV&V)

J2EE

ECMP

DW/ BI Mobile eLearning

5.95.95.55.55.75.7

8.78.7

16.216.228.428.4

29.729.7

OthersLSH Hi-Tech

FSTeleco

m

Retail

M&E

Oracle Universe – M&E Clients

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Enhancements of Peoplesoft HR & Payroll; Implementation of Artist Payroll; BPR exercise

Enhancements of Peoplesoft HR & Payroll; Implementation of Artist Payroll; BPR exercise

ASM of Oracle Financials; Interface between Siebel and Oracle

ASM of Oracle Financials; Interface between Siebel and Oracle

Oracle Upgrade and ASMOracle Upgrade and ASM

One of the largest clients of HCL; Complete Application Support and Maintenance of Oracle Financials, HRMS, Supply Chain and Hyperion; other 3rd party products like Mark View etc

One of the largest clients of HCL; Complete Application Support and Maintenance of Oracle Financials, HRMS, Supply Chain and Hyperion; other 3rd party products like Mark View etc

Implementation of Oracle Portal and Reports Development for Oracle Financials, Supply Chain and CRM

Implementation of Oracle Portal and Reports Development for Oracle Financials, Supply Chain and CRM

Implementation of Oracle Financials, Supply Chain, Manufacturing and CRM; ASM of Oracle modules as well as custom modules like POSR

Implementation of Oracle Financials, Supply Chain, Manufacturing and CRM; ASM of Oracle modules as well as custom modules like POSR

Implementation of Siebel for 3 key CRM processes

Implementation of Siebel for 3 key CRM processes

Remediation solution for the implementation carried out by another vendor

Remediation solution for the implementation carried out by another vendor

ASM of JD Edwards One World XEASM of JD Edwards One World XE

AN ORACLE CASE STUDY

Industry: MPE

Service Areas: Application Implementation; 24x5 Support; Application Maintenance & Help Desk 

Topology:Oracle 11.5.10.2 and 11.5.9 (HR & Payroll)

Distribution: Purchase Orders, Inventory, Work In Process, Bill Of Materials, Order ManagementFinancials: Cash Management, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets, Treasury, Internal Controls ManagerHRMS: Core HR, Self Service HR, Payroll, Advanced Benefits

A global multi brand media and marketing company

CLIENT

A global multi brand media

and marketing company that

educates, entertains and

connects audiences around

the world. The company has

a diverse set of businesses,

brands, and products. It is a

global company conducting

business in 45 countries

around the world and with

offices in 66 locations. The

company publishes 93

magazines, with a global

readership of more than 100

million. They also publish

books, record music and

video with worldwide sales of

around 68 million units.

CHALLENGES / OBJECTIVES

o The existing application portfolio comprises of SCM, Financial and reporting applications covering Americas, Europe, ANZ and Asia.

o The application footprint is 8+ years old and includes Oracle E-Business Suite, Hyperion, MarkView, Alliant and Constellar complemented by Microsoft technology.

o Future roll-outs to Argentina, Russia and Brazil are in the pipeline.

o The aim was to achieve process optimization through pre-defined SLA’s for the day to day support issues pertaining to the above mentioned application footprint.

o To develop the best support model for the Global Instance which would cover mission critical applications across multiple time zones

o Implement and support new modules like iExpenses, iSupplier, GRC etc.

THE SOLUTION

HCL had a clear understanding of the client’s objectives and came out with a project plan which involved:

– Support financial applications with well-defined SLA’s , in order to cater the day to day issues faced by users all around the globe.

– Providing a dedicated team of 22 members at different locations around the globe with multiple language-speaking consultants

– Round-the-clock work schedules across 3 different time zones

– Taking up discrete projects to provide value added enhancements.

– Re-badging of Client resources to retain Business specific knowledge– Multi-wave Transition successfully completed in 6 Months– Supporting 400 Applications spread across 103 Locations which enables

publishing 92 magazines globally including 50 editions of their own magazine

– Application support and enhancements across the Magazine value chain – Digital systems, Fulfillment systems, Marketing, customer care etc

– Consolidation of Multi Country Applications has marked the beginning of Steady State.

– Formation of Global process based COE for Finance, HRMS, Supply Chain, Tools and Technologies, Corporate Reporting that resulted in improved resolution time and higher CSAT.

– Improved Tool Adoption like PM Smart for Performance, CSAT, Customer Value Portal etc.

– Supporting Oracle 10g Database across 103 Locations in 24 X 5 Model

AN ORACLE CASE STUDY

Industry: MPE

Service Areas: Application Implementation; Application & Database Upgrade; Custom Apps Upgrade; 24x7 Post Implementation Support; Application Maintenance & Help Desk 

Topology: RICE (Reports, Interfaces, Conversions, and Extensions); Financials – GL, AP, AR, FA; CRM - Telesales, Incentive Compensation; EDI; SCM – Order Management, Purchasing, Shipping, Warehouse Management System; MSCA; Manufacturing – Inventory, Bill Of Material, Routing, WIP, MRP; Custom Apps Support; Custom Modules – POSR (Point Of Sale Replenishment), and UNICEF support; Custom App WIP Shop Floor upgrade

A pioneer in greeting card innovation CLIENT

A pioneer in greeting card innovation since 1974; Products sold through wholesale channels & retail outlets throughout the U.S. and Canada; Greeting cards business divided into two divisions - Greeting Cards and Shipping Supply. While both were live on Oracle 11i, the Greeting Card division was yet to implement modules on Order Management; Shipping, WMS, MSCA; and Receivables.

Business interfaces (using EDI) had to be developed for information exchange with external customer applications that primarily dealt with Sales Orders, Investor & Sales information, product engineering information, & WIP manufacturing data

Oracle Implementation initially started by Oracle Corp, was later discontinued. Client’s internal IT team also discontinued the implementation. Faced tremendous challenges during implementation, and HCL stepped in to continue the implementation as per schedule

CHALLENGES / OBJECTIVES

With Oracle unable to complete the implementation, responsibility shifted to the client’s in-house technical team. HCL faced the challenge of completing what Oracle and the client’s IT Team left unfinished; Patching up a system that had already been worked upon by predecessors meant volumes of issues right from the pre-implementation stage; Incomplete knowledge transfer due to lack of cooperation from the in-house technical team

Oracle Apps Implementation of 16 Modules in Financials, SCM, CRM & Manufacturing

End-to-end support was required for a number of heterogeneous systems and we were to provide support for 16 hours x 5 days based on US timings, and round-the-clock 24 x 7 support for all critical issues

Working in coordination with other vendors who had an unfair advantage with the parent company

THE SOLUTION

RICE Services - Developing EDI programs using a third party tool GE Translator & the Oracle E-Commerce Gateway for seamless information exchange with external customer applications to capture sales orders information, invoice, ASN & billing information

Developing 33 interfaces between custom applications (that run on Oracle forms 5.0, Forms 6i, MS Access) and standard Oracle functionality; The interfaces are written using Oracle Forms/ PL SQL/ Unix Shell scripts/ Pearl and Proc C programs

Creating a trouble shooting guide, functional documents, and KT documents by reverse engineering for an implementation done by their in-house IT team which has no supporting documents

Implementing 16 Oracle 11i modules in the manufacturing and financial domain with AR, OM, WMS, Shipping, and Incentive Compensation modules with customization of over 35 critical reports

Design, Development, Maintenance & Support of custom forms in versions ranging from 5.0 to 6i

Maintenance & Support for Oracle Applications 11i covering GL, AP, PO, OM, AR, Shipping/ WMS/ MSCA, WIP, MRP, CRM (IC) modules as well as the home grown systems; Upgrading custom applications from Oracle Forms Version 5.0 to 10g; Suggesting Business Process Changes in managing their Hubs; Specific to Oracle Database tuning, we offered DBA services as part of the transition from the Client DBA for the OEBS 11i- DBA support at the client’s site

Client Speak…

I can't thank you enough for all the effort and dedication in the Hub Sortation project. I appreciate you working the late shift in order to be in the office while I was testing, and how quickly you responded to any new issues that I found. Thanks for the good work that HCL has done in completing this request by the desired date. Thank you for your responsiveness, urgency, teamwork and flexibility. I had requested that 339 pending transactions be cleared so that they would be included in the month’s books, and the task was completed within 24 hours! Great job!!

- Project Manager, Client’s IT Team

“

”

RESULTS / BENEFITS

Increase in sales revenue by 78% within 4 months of implementing modules in OM, Shipping, WMS, and MSCA

Substantial increase in shipments processed per day – approx. $100,000 worth shipment in a single day

Increase in shifts operation from a single shift per day to three shifts operating round the clock, and taking care of increased volumes for order processing

The HCL ODC is the SPOC for all IT related issues – Substantial Cost Reduction; the client does not possess an in-house IT team after we moved in

Decrease in volume of tickets from 250 to just 50

Business process change by implementing Hub Sortation resulted in removal of third party vendors, which benefited the client to the tune of $80,000/month

Root-Cause Analysis - were able to identify and eliminate almost 48-50% of recurring technical issues

Extending an additional 2100 hours of contract for customizing forms and reports, based on our exceptional performance

Projects

Tim

elin

e in

mon

ths

Key Milestones

Custom Application – WIP Shop Floor – Upgrade Project Started

Custom Application (Bravo) Support – KT at onsite

Oracle Applications DBA Support

Go Live of WIP Shop Floor Upgrade Project

Custom Module – POSR (Point Of Sale Replenishment) – Support- KT at Onsite

Production Go Live and Support Contract signed

Custom Module – UNICEF – Support Started

Oracle Apps Implementation of 16 Modules in Financials, SCM, CRM & Manufacturing

Transportation Wave 1 & 2

Transportation Wave 3

Sep 04

Oct 04

Apr 05

Mar 06

Jun 06

Jul 06

Sep 06

Apr 04

2007

2008

A SIEBEL CASE STUDY

Industry: MPE

Service Areas: Application Upgrade, Implementation, Support & Enhancement; Application Testing

Topology: Siebel 7.8 & Siebel 7.5; Sales Force Automation; Siebel Synchronization exchange; Siebel Remote; Siebel Analytics

A leading provider of authoritative legal & business information

CLIENT

Is in the business of providing authoritative legal news, public records and business information, including tax and regulatory publications in Online, Printed or CD-ROM formats; Provides these services for the legal, private sector, public sector, academic and risk management audiences; Operating with 13000 employees and with an annual review of around 2 billion USD

CHALLENGES / OBJECTIVES

To manage different instances and versions of Siebel and provide consistent support

To unify the business process and data between various locations and applications – provide the capability to up sell and cross sell to the sales team(s)

To rollout a unified process and integrate data within a very short time frame

To leverage BI & Siebel Analytics investment

To integrate varied business target selling processes across the globe

THE SOLUTION

Implemented: Siebel 7.8 Module for

three key CRM processes (1) Sales Force

Automation; (2) Email Response; and (3)

redesigned the entire targeted account

selling process

Implemented: Siebel 7.5 to achieve

global time zone based selling

Implementations: (1) SSE (Siebel

Synchronization Exchange); (2) Siebel

Remote (500 Users)

Support & Enhancement of: (1) Siebel

7.8 Sales Application (2) Siebel Analytics

(3) Data Management (4) Siebel 7.8

Upgrade

RESULTS / BENEFITS

Tremendous cost savings for the company through the use of our Onsite / Offshore model

Won several accolades from the client for the implementation and support

By support and guidance, increased user adoption by 30%

Technology Benefits include reduced data load times and reduced cost of ownership due to instance consolidation

Significantly reduced the resolution time for trouble tickets

Developed a reusable Knowledgebase for common problems

RDA Case Study – Proposed Solution Set

Application Development & Management Towers (ADM) Application Development & Management Towers (ADM)

IOMC

Integrated Operations Management Center (IOMC) and Infrastructure Integrated Operations Management Center (IOMC) and Infrastructure

Infrastructure

• Tiered Help Desk Structure• Centrally Managed Help Desk• Multilingual Support• Extended Coverage • Self Help Portal• Password Reset

Open Technologies Mainframe

• Marketing Systems MSR • Marketing Systems

SMART• Customer Care • Pub Tech• RD Interactive• SES - QSP• SES - BAF• Europe Local France• Europe Local Amsterdam• APAC Local Australia • US Local RD Milwaukee

• Fulfillment Systems

TOPS• Fulfillment Systems

SCS+• Fulfillment Systems

IFS• Ad Sales • CALA Local Canada• Europe Local UK• Europe Local

Germany

• End User Computing

Oracle World

• Financial Systems

Catalyst• HR & Payroll

Integrated Help DeskIntegrated Help Desk

Command CenterCommand Center

• Data Center, Messaging • Database

• Network • Security • Mainframe Operations

• Application Monitoring• Tiered Delivery Structure• Critical Incident

Management & Service Readiness Team

• 24 x 7 x 365 Monitoring of client’s IT Infrastructure

RDA Case Study – Application Landscape

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Process Americas

(incl CALA)Europe APAC Future Directions

1. Fulfillment & Customer Care

TOPS SCS+ TOPSTOPS to TOPS-R, OMEGA,

New GEOs on IFS, CDS in NA

2. Marketing MSR SMART SMART Milwaukee - Acxiom to MSR

3. Finance Oracle ERP Oracle ERP Oracle ERPRollout Argentina, Brazil,

Russia

4. HR Oracle HR Oracle HR Oracle HRFoster Shared Services

efficiency, Implement Self Service

5. Payroll ADP Multiple Multiple Implement Global Payroll

One XXX

Marketing(MSR & SMART)

Fulfillment(TOPS-R, SCS+)

One CRM (Omega)

One Finance/HR/Payroll(Oracle)

One EDI(Fusion)

One Analytics(Hyperion)

Need to Consolidate, Standardize and OptimizeNeed to Consolidate, Standardize and Optimize

RDA Case Study – Enablers for Productivity and Performance Improvement

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• Creating Standard Operating Procedures based application support processes to shift application support from high cost L3 resources to lower cost L2 resources who would work in the Integrated Operations Management Center.

• Increasing regression testing efficiencies through creation of automated test scripts leveraging testing tools.

• End-to-end business process maps linked to IT environment which reduces the time taken to perform impact analysis for any enterprise IT application change.

• Expanding the usage of the tooling framework to automate build and release management processes.

• Cross-skill personnel in the common technical pool in order to optimize resource utilization in the development team.

• Web-based training tool with QuickLearn for application rollout in new geographies like SMART, TOPSR etc.

• Performing Root-Cause Analysis, correlating the defects and integrating Remedy with Quality Center

• Creating Defect Prevention Council based on CMMi processes which reduces the number of defects per application.

• Continuously monitoring application health leveraging HCL’s proprietary methodology for objectively computing the Functional Quality, Technical Quality and Management Quality of key applications.

Performance Improvement:Avg 4% YOY from Y2 to Y4

Offshore Leverage:28:72 (ON:OFF ratio)

Microsoft Gold Partner

Oracle Certified Advantage Partner

Go-to-Market Partner for Edge Applications

Strategic Enablers

Pre-built solutions, IP’s/ Frameworks,

Solution Accelerators & reusable components

RDA Case Study – Transition Challenges

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Transition Snapshots Challenges Faced

Talk to me www.hcltech.com