Health Care Cooperative and

Learning Solutions

LearningSOLUTIONSONLINE TRAINING THAT WORKS!

Executive Summary

“Do the RIGHT thing in all business and personal situations”.

ONLINE TRAINING THAT WORKS!

LearningSOLUTIONS

• Work Side-by-Side with HCC

• Assess Needs

• Implement Tailored Training

• Assess Results

Executive Summary

Our Philosophy

“Do the RIGHT thing in all business and personal situations”.

ONLINE TRAINING THAT WORKS!

LearningSOLUTIONS

• Solution-Oriented Learning• Identify the Issue• Create the Resolution

Why it’s Important How Everyone Benefits What to Do With the Knowledge

Our Philosophy: Find the Solution

Results• Improve Employee Awareness

• Define Employee Roles

• Increase Productivity

Results

Team Learning Solutions

“Do the RIGHT thing in all business and personal situations”.

ONLINE TRAINING THAT WORKS!

LearningSOLUTIONS

Meet Our Team

Chief Technical Officer:Deb Harding

Media Designer: Sharen MacPherson

Director of Learning: Ashlyn Camney

Project Manager:Jennifer Bergeron

We are a multi-disciplined team with offices in the US and Canada. We collaborate internationally on projects.

•Teacher, trainer, software developer

•Creates technology solutions

•Integrates technology into systems

•Brings confidence to project

Meet Our Team: Technical Officer

Chief Technical Officer:

Deb Harding

Meet Our Team: Media Designer

Media Designer: Sharen MacPherson

•Designs graphics

•Creates unique products

•Conveys right feel to training

•Focuses learners with design

Meet Our Team: Director of Learning

Director of Learning:

Ashlyn Camney

• Manages change processes

• Creates training materials

• Assists in learning adaption

• Implements training

Meet Our Team: Project Manager

Project Manager: Jennifer Bergeron

• Manage time

• Manage working plans

• Implement action

• Provide tools for success

• Coordinate communication

Our Approach

“Do the RIGHT thing in all business and personal situations”.

ONLINE TRAINING THAT WORKS!

Doing the RIGHT thing … Together!

LearningSOLUTIONS

Cost-effective

Our Approach

Ethics Training Needs

Authentic

Initially Address

Employee Personal Conduct & Appropriate use of Company Assets

EngagingQuality Presentations

Consistent

Accessible

Collaborative

Flexible

How Learning Solutions Meets Your Needs

• Expert Instructional Design

• Programming and Media Development

• Best Practices and Theory Applications

• Comprehensive Analysis

Our Approach

Our Approach - Recommendation

Two Courses

• Employee Personal Conduct

•Appropriate Use of Company Assets

Our Approach - Recommendation

1 Online and Self-PacedEmployee Personal Conduct

3Online and Self-PacedAppropriate Use of Company Assets

2 Collaborative SessionEmployee Personal Conduct

4Collaborative SessionAppropriate Use of Company Assets

Our Approach - Recommendation

1. Self-paced • Pre and Post Assessments for

each module

• Ability to skip over proficient concepts or redo learning until proficient

• Focus on individual content needs

2. Collaborative Learning • 15 – 20 participant that

completed self-paced portion per class

• Incorporate specific HCC scenarios

• Instructor guided online group discussions and projects

Our Approach – Ethics Training

Accessible Flexible

Self-Paced• Accessible from home or at work• Convenient

Collaborative• Offer courses at various times• Accommodate changes in staff

Cost-Effective

Our Approach – Ethics Training

Consistent

Save on travel costs and time

Standardize through all eight locations

Future option to standardize employee training

Our Approach – Ethics Training

Distinguish Process Connect

Analyze Information

Absorb Information

Learn by Seeing

Learn by Doing

Learn by Communicating

Our Approach – Ethics Training Needs

Collaborative

Online Learning = Community of Learners• Collaborate• Experiment• Experience • Reflect

Authentic

Project Phases

“Do the RIGHT thing in all business and personal situations”.

ONLINE TRAINING THAT WORKS!

LearningSOLUTIONS

Phased Approach

Analysis Phase

TargetTraining needs

Learning ObjectivesAssessment

Client Approval

Client Approval

Client Approval

Client Approval

Analysis• Establish communications• Assess Learning Needs• Analyze Technical Systems• Course(s) content map

Design• Create Design Prototype• Create Functional

Prototype• Create learning modules• Make technical updates

Refine• Analyze Feedback• Analyze Issues• Recommend

Improvements• Redesign• Revisit Scope

Deliver• Install Implementation• Test Implementation• Facilitate Courses• Track Issues• Gather Feedback

Design Phase

TargetTraining needs

Learning ObjectivesAssessment

Client Approval

Client Approval

Client Approval

Client Approval

Analysis• Establish communications• Assess Learning Needs• Analyze Technical Systems• Course(s) content map

Design• Create Design Prototype• Create Functional

Prototype• Create learning modules• Make technical updates

Refine• Analyze Feedback• Analyze Issues• Recommend

Improvements• Redesign• Revisit Scope

Deliver• Install Implementation• Test Implementation• Facilitate Courses• Track Issues• Gather Feedback

Deliver Phase

TargetTraining needs

Learning ObjectivesAssessment

Client Approval

Client Approval

Client Approval

Client Approval

Analysis• Establish communications• Assess Learning Needs• Analyze Technical Systems• Course(s) content map

Design• Create Design Prototype• Create Functional

Prototype• Create learning modules• Make technical updates

Refine• Analyze Feedback• Analyze Issues• Recommend

Improvements• Redesign• Revisit Scope

Deliver• Install Implementation• Test Implementation• Facilitate Courses• Track Issues• Gather Feedback

Refine Phase

TargetTraining needs

Learning ObjectivesAssessment

Client Approval

Client Approval

Client Approval

Client Approval

Analysis• Establish communications• Assess Learning Needs• Analyze Technical Systems• Course(s) content map

Design• Create Design Prototype• Create Functional

Prototype• Create learning modules• Make technical updates

Refine• Analyze Feedback• Analyze Issues• Recommend

Improvements• Redesign• Revisit Scope

Deliver• Install Implementation• Test Implementation• Facilitate Courses• Track Issues• Gather Feedback

Sample Activities

“Do the RIGHT thing in all business and personal situations”.

ONLINE TRAINING THAT WORKS!

LearningSOLUTIONS

InstructionsThis micro-scenario presents a situation you must resolve by making a decision. Consider the facts of the situation and necessary concepts and principle before you decide.

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ScenarioSample 1:

Use the Background, Policy and Resources tabs to research the scenario and decide what decision you should make.

Click the Decide tab when you are ready to resolve the scenario.

Tip: Look at the question and options on the Decide tab before you complete your research and analysis.

Decide

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Decide Clear

Now, test your understanding of the companies policy on

record retention.

Click one answer you best answers the question then click the decide button

How do you determine if you can discard record in your file?

A) Refer to Record Retention Schedule to determine how long the record must be held in your files.

B) Verify that the record is not subject to a Tax Hold or Legal Hold.

C) If you have questions about the correct retention period for a company record, contact your Location Records Officer or the Legal Department.

D) All the above.

Background

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Examples of company records include paper documents, e-mail, electronic files stored on disk, tape or any other medium (CD, DVD, USB data storage devices, etc.) that contains information about the organization or its business activities.

I have some recordsin my files that I don't use

anymore.

Can I discard them

PolicyRecords Accuracy and Retention

You must understand and follow records management policies. It is a violation of our Code of Conduct to alter or falsify information on any record or document or to intentionally make a false or exaggerated statement to anyone.

Never tamper with company records or remove or destroy them prior to the dates specified in our records retention schedules.

In addition, records that have been put on “hold” by Olin’s Legal or Tax Departments are not to be destroyed regardless of the retention schedule.

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I would first want to Check our policy on the

time required for retention.

Resources

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Another place I can verify what I am doing is correct is to check on the resources provide

on our website

These are some resources you can summon to help make your decision.

Record Retention Schedulewww.recordretention.msc.com

Record Listing for Tax Hold or Legal Holdwww.recordtaxlegal.msc.com

Location Records Officer or the Legal DepartmentLegal@msc.com

Instructions

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Team ActivitySample 2. Click the sound icon in the upper right hand

corner of the page to listen to the audio.

This is a team activity where your team will analyze a situation and collaborate on a solution to the problem.

You will discuss your ideas in a forum and include references to appropriate resources to support your response.

After the forum discussions you will each write a summary addressing the problem and citing your sources for your decision.

You will be evaluated on your contributions in the forum as well as the summary. You will find a rubric in the forum on how you will be assessed for this activity.

Situation

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Dr Webster, a family physician in a small, remote community, believes that a patient, who is a school teacher, is developing a post-partum psychosis. Post-partum psychosis is a rare and severe mental illness characterized by mood disturbances, delusions, hallucinations, and sometimes suicidal or homicidal thoughts. It can be treated with antipsychotic medications and mood stabilizers, although hospitalization may be necessary.

Dr. Webster does not feel qualified to treat the patient. Dr Webster recommends she seek treatment at a distant large mental health center but she refuses to travel to the center because of the distance. Dr. Webster is concerned about the potential risks to both the mother and the child. Dr. Webster is unclear about his conflicting obligations to the patient, child, school, and the small community.

Scenario

Problem

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Should Dr. Webster treat the patient when the treatment is outside his area of competency?

As a health care professional and a member of the community, should Dr. Webster disclose the teacher’s health problems to school officials and/or other officials, if she is unwilling to receive care?Discuss the issue presented

and where might you find the answer.

ForumThe class discussion forum is your link to your teammates.

To access the forum,1. Go to : Forum Link 2. Sign in using your username and

password.3. Go to the “Ethics” course.4. Click Discussion in the panel to the left.5. Choose the “Patient-Provider Relationship

Issues”

Should Dr. Webster treat the patient when the treatment is outside the area of competency?

As a health care professional and a member of the community, should Dr. Webster disclose the teacher’s health problems to school officials and/or other officials, if she is unwilling to receive care?

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Group discussion

Resources

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Where to find help

Ethics Decision Making Process www.edmp.med.org

8-Step process on breaking down the basic elements in an analysis of the problem.

Patient Information Disclosure Policy www.policy.med.org

Policy information on disclosing patient information.

Health Care Cooperative

We Want to Hear From You

“Do the RIGHT thing in all business and personal situations”.

ONLINE TRAINING THAT WORKS!

LearningSOLUTIONS

Clarification Check

Two Topics• Employee Personal Conduct

• Appropriate use of Company

Assets

Clarification Check

Self-Paced •Pre and Post Assessments for each module

•Ability to skip over proficient concepts or redo learning until proficient

•Focus on individual content needs

Clarification Check

Collaborative Learning •15 – 20 participant that completed self-paced

portion per class• Incorporate specific HCC scenarios• Instructor guided online group discussions

and projects

Clarification Check

Analysis-Define-Deliver-Refine

Questions

Questions for Learning Solutions?

Summary Guiding Principles

• Accountability

• Honesty

• Integrity

• Openness

• Respect

Looking Forward to working with you!

Learning Solutions Team

• Ashlyn Camney

• Jennifer Bergeron

• Deb Harding

• Sharen MacPherson