Digital Coaching to Change Health Behaviors

Makehabit change

easy

Achievelastingresults

Addressroot

causes

Extend CareBeyond the

Clinic

Pack Health is a health coaching company that engages members through synchronous and asychronous technologies to build healthy habits, access the right care, and develop self-management skills for better health outcomes.

Behavior Change Support

Our Health Advisors use motivational interviewing

techniques to activate members and build

healthy habits that stick.

Personalized EngagementPack Health curates

video lessons, activities, resources, and guides for each member’s specific

health needs.

Frictionless ExperienceZero logins or apps.

Personalized content is delivered according to

member communication preferences.

Here’s how it works:Pack Health Advisors engage members weekly to personalize the condition-specific curriculum to overcome barriers and achieve specific goals in quarterly cycles:

Diagnostic Benchmark

• Set a quarterly goal• Track well-being• Track clinical metrics• Complete 1 week

journaling exercise

Weekly Engagement

• Coaching call • Set a tiny step goal• Receive a microlesson• Receive 3 nudges

throughout the week

Progress Benchmark

• Review quarterly goal• Track well-being

and clinical patient reported outcomes (PROs)

HEALTH

month 1 month 2 month 3

60 + touchpoints made, 100 PROs collected

“It’s been a reward and a reminder for me ... to make me conscious of my daily routine, daily habits, and what this program is all about”- Lozea Brown | Pack Health Member, Reduced A1c from 13.2 to 5.0

About Pack Health’s Type 2 Diabetes ProgramPack Health’s program for individuals with Type 2 Diabetes is an evidence-based program, with each week focused on changing a key behavior or overcoming barriers to care. Health Advisors may rearrange or customize content and concierge services to fit member’s specific goals, motivations, and barriers, with the end goal of getting blood sugar levels under control and improving overall health.

plan

build

opti

miz

e1. Getting Started

2. Setting Goals

3. Type 2 Diabetes 101

4. Managing Medications

5. Eating Healthy

6. Exercising

7. Sleep

8. Stress

9. Getting the Right Care

10. Health Budgeting

11. Milestone Review

12. Continuing Journey

Success to DatePack Health has engaged over 2,000 members with Type 2 Diabetes since 2014, and published results in the American Journal of Managed Care, and presented at the American Diabetes Association’s 76th and 77th Scientific Sessions.

On average, Pack Health members with Diabetes see:

Measures of SuccessAll Pack Health programs (coaching calls, care coordination, video lessons, online activities, and accountability tools) align to Value Based Payment Measures and collect Patient Reported Outcomes (PROs) according to validated scales.

Let’s Get Started!To co-write a grant that covers Pack Health’s digital coaching program for Type 2 Diabetes, please contact Pack Health’s Associate Director of Strategic Partnerships:

Activities

Coaching and Coordination

Video Lessons

Accountability Tools

OurAssets

KeyMetricsInclude

Depression & Anxiety (PHQ-4)Global Health (PROMIS Gh10)Weight & BMIFinancial Toxicity (COST)Self E�cacy (HSE)Stress (PSS4)

Diet & Nutrition (STC)Activity & Exercise (Godin)Smoking (History, Frequency)Drinking (Frequency, Volume)Sleep Disturbance (PROMIS)Medication Adherence (CASE)

Condition Specific Measuresfor DiabetesFoot ExamsEye ExamsHbA1cDiabetes Distress Scale

TheValue

Economy

MACRA & MIPSDocumentation of MedicationsDepression Screening and Folow Up(Diabetes) HbA1c(Diabetes) Foot and Eye ExamsPain Assessment & Follow UpControlling High Blood Pressure

OCMNavigation SupportPsychosocial SupportPatient EngagementCare PlanData for Continuous Improvement

DPPBody Mass IndexWeekly Exercise Minutes

CCMCode 99490

Uma Srivastava uma@packhealth.com601-917-1680

BMI reduction of 2%

HbA1c reduction of -1.01

15% increase in self efficacy

15% improvement in PROMIS physical health

29% increase in medication adherence

3% decrease in ER visits

go.packhealth.com/grants