Healthcare Organizations Secure Sensitive Data and Expand Regulatory Compliance with Salesforce Event Monitoring

N O V E M B E R 2 N D , 2 0 1 7

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SPEAKERS

Bredai SnyderDelegated Oversight Program Manager Director of Sales and Solution Services

Brian Stone

AGENDA

The Care Coordination Institute’s (CCI) Background

How CCI uses Salesforce® to manage customers and meet compliance

Challenge: securing patient information and expanding regulatory compliance

How FairWarning and Salesforce Event Monitoring are used for:

• Compliance

• Information Security

CCI provides services and solutions to meet the evolving needs of clinically integrated networks (CINs), accountable care organizations (ACOs), integrated delivery systems and other healthcare providers and organizations.

2.3 Million Patients

150kManaged Lives

96Practices

7,500Providers

▪ Originally bought Salesforce as a CRM in 2013

▪ Grown to central point of Business Network for ACO clients

▪ Supports 7,500 providers

▪ Manages 150 patient investigations per month

▪ Manages 16 contracts per month

▪ Manages hires and terminations

▪ Reduced paper and manual processes by 85 %

HOW CCI USES SALESFORCE

As we entrust more sensitive information within Salesforce and grow our business, we need to ensure that we secure our data and increase compliance with federal regulations

CHALLENGE: HOW TO SECURE DATA WHILE

MEETING CLOUD COMPLIANCE

ORG IDUSER ID

Client IP

TimeStamp

Example Salesforce Event Monitoring Files

How Event Monitoring Looks in FairWarning

✓ Demonstrates event monitoring value

✓ Provides data protection and governance

for Salesforce and other cloud

applications

✓ Positions you for compliance with

privacy and security regulations around

the world

✓ Protect data accessed through mission

critical applications

✓ Forensic Investigations

✓ Insider Threat Detection and Remediation

✓ Predictive Behavioral Analytics

✓ Investigations and Governance Reporting

As required by

WHY WE CHOSE FAIRWARNING®

✓ Centralized space for trending user behavior across multiple platforms

✓ Compliance and Regulatory Adherence

✓ Created a Partner System that understands our Business, Staff and Clients

✓ Advanced Reporting and Analytics

✓ Supports multiple applications, data types, and user actions

Compliance

• FedRAMP

• HIPAA

• Data Retention to meet

regulatory requirements

• What reports are being run

• What data is being exported

• Who is logging in and from

where

Information Security

HOW WE USE EVENT MONITORING AND

FAIRWARNING

BENEFITS PROVIDED

• Accelerated informed decision making and expedited security response times

• Reduced manual processes and workload for auditing and security incidents from 2 weeks for 5 people to less than a day for two people

• Rapid and informed approach to data security

• Gained the ability to adapt and tailor each investigation to the threat at hand

• Tailored security monitoring to account for offsite and traveling employees

Where FairWarning Fits In Your Salesforce Data Protection Plan

FairWarning for Salesforce leverages the raw Event

Monitoring files and turns them into human readable

text – enabling any business-minded user to gain

powerful insights and take action.

• As you move to PHI to the cloud, you still have to

systematically monitor it.

• Just because your cloud apps are compliant with

industry regulations, doesn’t mean you are.

• User Activity Monitoring helps satisfy key

requirements in OCR audits.

Gain more insights into Event Monitoring and Salesforce Shield and join the conversation with FairWarning at Dreamforce (Booths 226 & 228). Breakout Sessions:

9:00am Salesforce Shield: Use Event

Monitoring to Drive Adoption and

Performance

9:00am Salesforce Shield:

Transaction Security and Event

Monitoring

1:00pm Salesforce Shield: Getting

Started with Event Monitoring and

Field Audit Trail

2:00pm Shield for Healthcare and

Life Sciences: Boost Security,

Compliance & Adoption

10:30am Salesforce Shield:

Protecting Your Customer’s Data

With World Class Security

11:00am Salesforce Shield Vision &

Roadmap: Taking Trust &

Compliance to the Next Level

Monday, Nov 06 Tuesday, Nov 07 Wednesday, Nov 08

Questions?

Salesforce@fairwarning.com