Hello Dante Ricci Learn how governments are running SAP to transform in the digital era

SAP

About Dante Ricci Dante has over 22 years of experience in technology holding roles in solution management, valueengineering, operations, innovation and marketing.

Dante’s mission is to empower people through technology to improve both organization performance,and people’s lives. He is passionate about helping other. He volunteers for the Washington DC CapitalArea Leukemia & Lymphoma Society and is a member of the Longwood University Alumni Board.

Who we are

Trends/priorities & challenges in the industry

How SAP helps with the priorities and challenges

Customer examples

Agenda

SAP Public Sector provides solutions to >13,000 customers

58% of United Nations member governments to help improve

citizen services

10 of the 10 most innovative countries in the world run SAP

solutions(Source: 2018 Bloomberg Innovation Index)

10 of the 10 cities with the highest institutional effectiveness

in the world run SAP solutions(Source: Economist Intelligence Unit, Global City Competitiveness Benchmark)

10 of the 10 smartest cities in the world run SAP solutions(Source: IESE Cities in Motion Index 2017)

The Public Sector industry is closely connected with purpose

and the SAP mission to make the world run better and

improve people’s life’s

SAP in Public Sector – Who we are

• Your timeless mission to protect the community, provide services, and help the economy prosper stays the same.

• The best governments put the citizen at the center of their activities.

• Governments are struggling with an ever-increasing speed of change:• Societal stability and sustainable growth are put at risk

• Rising Citizen expectations

• People’s trust in government is at an all-time low.

• Governments have to adopt new paradigms in their business model and processes:• Consumerism – changing citizen engagement paradigm towards

proactive, personalized services

• Predictive policy and decision-making – unlock the mass of data; use it to foresee changes and take action instead of merely react to problems

Industry trends and priorities

55%

By 2023, to enable timely decision

making, 55% of national governments

will deploy edge intelligence and

perform initial data processing of IOT,

networks, or other devices at the point

of action.9

51%

of public sector organizations have

moved a large or very large

percentage of their business

processes to the cloud.10

We see investments and energy around three strategic prioritiesLeading public sector organizations use digital technologies to create the Intelligent Enterprise

Putting the Citizen at the Center has to be the norm for success in the digital age. This does not stop with providing a next generation constituent experience. It should also should apply to the ability to simulate the impact of potential options to direct scarce resources for maximum impact.

Leveraging Data as an Asset

Transforming policy development, planning, service delivery, and measurement of outcomes. Acquire the ability to collect and connect data that was previously siloed, and use the data to recognize unseen patterns and then act accordingly.

Reimagining business processes and models

The ability to respond faster to changes in a world of disruption and pivot business processes to better deliver the right outcomes.

The intelligent enterprise for government enables public value

Apply technology and use data to automate processes which could note be automated before

Enable employees to focus on higher value outcomes

Enable the agency to invent new business models and value streams

Optimize existing processes for more efficiency or reliability

Extend current business processes beyond efficiency gains to capture new sources of value

Transform the organization’s value chain or business model

Optimize

Extend

Transform

.

The Intelligent Enterprise Suite enables next generation business processes to deliver breakthrough business value to citizens

Intelligent Suite

Our intelligent, integrated applications can help manage constituents, business networks, employees, and core processes. They are easily extensible – and offer a consistent and intuitive user experience.

Intelligent Technologies

Drive continuous innovation with a guided approach to digital transformation that combines intelligent technologies and services.

Digital Platform

Provides the basis for managing data from any source, in any format and rapidly develop, integrate, and extend business applications – with an open platform.

Constituents have to repeatedly fill out the same data, multiple times to multiple government departments. Simultaneously, government officials need to garner accurate, trusted data from their constituents.

Blockchain technology replaces less secure data sharing methods by using the groundbreaking distributed ledger technology. It will reduce fraudulent activity and increase transparency.

Inability to garner insights using into the causes for tax default at both an aggregate level across all taxpayers and individual taxpayer level

Use SAP Leonardo Machine Learning to analyze the causes for tax default at both an aggregate and individual taxpayer level.

Examples for transforming the public sector value chain and business models

Digital citizen Intelligent payments

Reduced fraudulent activity

Increased transparency

Improved the citizen experience

Reduced number of taxpayers from becoming debtors

Improved revenue collection

Transform

SAP is focused on powering breakthroughs with customers to improve outcomes SELECT CUSTOMER EXAMPLES

Queensland Government Office of State Revenue(tax intervention and fraud prevention – ML, Qualtrics)

State of Indiana (data driven government) Made in A Free World (reducing child and slave labor) State of Arkansas (recidivism) City of Antibes (water management) Bilbao (all in one tax view for citizens) Hakusan Corporation (seismic measurement for

earthquake prediction) Nippon Telegraph and Telephone (NTT) (preventing

accidents before they happen) City of Buenos Aires (flood, lighting and work order

management) City of San Diego (SAP Cloud Platform – water

conservation) City of Provo (Qualtrics) (citizen feedback) City of Heidelberg (smart waste)

State of Illinois (working towards a digital state) Post NL (API’s with partners to extend business) County of Santa Clara (cloud procurement) Swiss Post (S/4HANA, Cloud HR and Procurement) Australian Bureau of Statistics (cloud time and expense) City of Houston (cloud based contingent labor) Ras Al Khaimah (citizen services, permits) Province of Nova Scotia (procurement, HR in the cloud) Province of South Tyrol Italy (blockchain) Auckland Council (citizen engagement) Rainforest Connection (preventing deforestation) Christchurch City Council (citizen experience) Northern Beaches (managing biodiversity) City of Nanjing (traffic management) Don Solidares (BusinessOne ERP) Suffolk Libraries (SAP ByDesign cloud ERP) City of Cape Town (BPC, investigative case management)

Innovate to Serve Citizens BetterReasons to choose SAP for Innovation in Government

1 Simplify the complexity of government

2 Breakdown bureaucratic data silos to gain policy insight and drive action

3 Explore and establish new business models in government

4 Build a more productive workforce for today and the future

5 Drive value for citizens

contactdetailsName : Dante Ricci

Company : SAP

Email : dante.ricci@sap.com

Contact # : 703-220-0352

Website : www.sap.com/public sector

Twitter: @Dantericci1

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