hellostream 5 · sap solution manager offers end-to-end application lifecycle management to...
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hellostream 5
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hello Tim SteuerSAP Solution Manager Overview
SAP SE
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about Tim SteuerPassionate about customers. Firm believer that Application Lifecycle Management is key to success.
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© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement.
SAP Solution Manager offers end-to-end application
lifecycle management to streamline business processes
and proactively address improvement options, increasing
efficiency and decreasing risk within your existing
maintenance agreement.
SAP Solution ManagerProduct description
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How does SAP Solution Manager evolve
Cloud & Hybrid
This is the current state of planning and may be changed by SAP at any time.
SAP Customer Connection
You drive the direction of SAP Solution Manager development!
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SAP Customer Connection: Our joint success story
2017
2018, 2019 and beyond
Process
ManagementTest
Management
Change & Release
Management
IT Service
Management
Integrated in CRM
Customer Connection
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SAP Customer Connection 2018
Process
ManagementTest
Management
Change & Release
Management
Customer Connection requests 20 9 25
Delivered improvement requests 16 8 22
83%
17%Delivered
Rejected89%
11%Delivered
Postponed88%
12%Delivered
Rejected
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10PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ This is the current state of planning and may be changed by SAP at any time.
SAP Customer Connection 2019
Customer Connection requests 68 57 62
Delivered or accepted requests 42 44 47
62%
38%
Delivered oraccepted
Rejected 80%
20%Delivered oraccepted
Rejected 78%
22%Delivered oracepted
Rejected
Process
ManagementTest
Management
Change & Release
Management
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Log on to Customer Influence site:
– Process Management 2019 https://influence.sap.com/solman-pm2019
– Test Suite 2019 https://influence.sap.com/solman-testsuite2019
– Change & Release Management 2019 https://influence.sap.com/solman-charm2019
Follow the projects to stay informed and receive relevant notifications of the submitted requests.
SAP Customer Connection 2019 is ongoing
Collect Select Develop Use
Selection Call
April 2019Delivery Call
Q4/2019Final Call
Feb 18, 2019
End of collect phase
March 8, 2019
Collect
improvement requests and
prioritize by subscribing
Select improvement
requests to
implement
Develop improvements
Deliver as SAP Notes or in
support package
Use productively in
customer software
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Focus: Process Management
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SAP Solution Manager Process Management
Process Management– Web-based documentation experience
– Multi-level process hierarchies
– Integrated graphical process editor
– Processes assembled from re-use libraries
– Processes are tied, validated, and optimized continuously based on real usage
Integrated Process Experience– Requirements Management integration
– Change Management integration
– IT Project and Portfolio Management integration
– Test Suite integration
– Business Process Monitoring integration
With SAP Solution Manager Process Management business and IT
plan, manage, and operate processes in one common process landscape.
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Role
System
Process diagram “by Role” designed to explain process flow.
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System
Alert decorators
Process diagram “by System” designed for Business Process Monitoring
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Solution Documentation UI
Global functions Show / hide drop area
Drop area
Drag and drop of 1 to many documents
Mass functions to
Change proposed document name
Create/update
Document type selection
Assignment to Documentation/Test group
Easy to use UI for Solution Documentation:
Document drag & drop
Drag & Drop
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Focus: Make a difference!
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Priorities
Identify key benefits
Reduce maintenance effort
Increase user productivity
Stay connected to SAP
Stay compliant
Evaluate Focused Solutions
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Easy and Free of Charge
Intuitively build a meaningful business case for
SAP Solution Manager.
Efficient
You only spend minutes to request a customer-specific
SAP Solution Manager value report.
Transparent
You’ll get estimations on the benefit potential of key
functional areas from SAP Solution Manager, including
implementation and upgrade efforts.
Identify key SAP Solution Manager benefits
Build your SAP Solution Manager Business Case
»Order Form: www.sap.com/solman-value
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Starting with Support
Package Stack 8
SAP Notes are under
control
Support Package Stack
Updates are a
nightmare!
Adopt SP08 to reduce SAP Solution Manager maintenance effort
Significant reduction of required Notes
Central list of required SAP Notes
Simplified implementation
Customers Customers
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Adopt SP08 to leverage gains in usability and performance
Better performance Increased work efficiency Higher user satisfaction
+ =
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SAP Solution Manager – Our unique platform for
application lifecycle management and solution landscape support
CRM
Mobile Database
Printer
FIN
Client
Landscape Management
Maintenance Planner
System Recommendations
License Management
Scope and Effort Analyzer
IT Service Management
SAP Engagement and Service
Delivery
SAP EarlyWatch Alert from SAP
Solution Manager to SAP
Service Content Update
Support Backbone
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Update of SAP’s Support Backbone
Impact on SAP Solution Manager and Focused Run
The Support Backbone infrastructure has been updated, but the legacy infrastructure remains in
place to allow a safe transition for SAP customers. Customers using SAP Solution Manager or
Focused Run must transition to the new infrastructure before January 1st 2020 to ensure
continuous connectivity by performing the following actions:
• Focused Run: Upgrade to Focused Run 2.0
• SAP Solution Manager: Upgrade to SAP Solution Manager 7.2 SPS07 or SPS08* (preferred)
If these activities are not performed, SAP Solution Manager and Focused Run will lose
connectivity to the SAP Support Backbone.
Detailed information regarding impacts can be found here:
https://support.sap.com/backbone-update
*SPS08 is required for partners
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Landscape Management
Landscape synchronization with SAP (automatic update of customer system data, used for Maintenance Planner)
Remote Service Connection Management from SAP Solution Manager
System Recommendations
License Management
Automatic distribution of licenses and maintenance certificates
Test Suite
Scope and Effort Analyzer
IT Service Management
Exchange of messages with SAP
SAP Engagement and Service Delivery
Service Delivery
SAP EarlyWatch Alert from SAP Solution Manager to SAP
Service Content Update
SAP Solution Manager: Affected capabilities
Please note that remote support
by SAP Support engineers is not
affected by the backbone update.
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Data Protection & Privacy for SAP Solution Manager 7.2: Start planning TODAY!What critical steps do you need to take to address the regulations?
For your SAP Solution Manager 7.2 system, here are your
critical first steps towards complying with the regulations:
1. Review the Security Optimization Guide
2. See Chapter 9 (Data Protection and Privacy Measures)
3. Implement the Data Protection and Privacy Measures
Full DPP is available in SAP Solution Manager 7.2 SPS07
since May 2018.
Update your SAP Solution Manager 7.2 to SPS08 which
provides more advanced capabilities.
KEY NOTE:
SAP Note 2610137 - Personal Data related information
within SAP Solution Manager
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Evaluate Focused Solutions for SAP Solution Manager
As of 2020, SAP Focused Build and Insights are off the pricelist and part of SAP Solution Manager
Focused Run continues to be on the pricelist
Agile implementation
with Focused Build
Powerful dashboards
with Focused Insights
Large scale operations
with Focused Run
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Follow us on Twitter (#solman
and #CloudALM) and get the
latest news, learn about support
offerings and events!
Add SAP Digital Business
Services on Facebook and stay
informed about webinars, events
and customer stories!
Search for “SAP Cloud ALM” on
YouTube for product demos,
expert interviews and event
insights!
Join the SAP Digital
Business Services LinkedIn
group for networking and
updates!
Join our social media family
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News for customers still on
SAP Solution Manager 7.1
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…
Dear SAP Solution Manager 7.1 customers
You have to take action!
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SAP recommends to upgrade to 7.2
Upgrade
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Questions
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contactdetailsName : Tim Steuer
Company : SAP SE
Email : [email protected]
Contact # : @SteuerTim
Website : www.linkedin.com/in/tim-steuer-alm
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thankyou