Help Us Help You. Things You Should Know Before Contacting Support.

Brooke Dukes@BandonRandon brooke.link/wcsea17

@Automattic

A Little About Me. • I started using WordPress in 2007• I’ve broken a lot of WordPress sites.

A Little About You.• You have a website. • You make websites for others.

Everything is Going Great.

Until... Something breaks.

Breathe.Then before going further ask yourself some questions.

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Ask Yourself...

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• Where is the problem happening?• Did I recently change anything?• Was there a recent update?

Getting Help.Now with a better understanding.

Getting Help.• Try not to make assumptions.• Be concise. • Mention what you’ve tried.

Once Resolved.Where to go from here.

Next Steps.• Learn from it. • Make changes to your process.• Join the community.

Thank You!

See you at:

Like this talk? Brooke@Dukes.Rocks

Constructive Critique?Brooke@Dukes.Fail