International Forum on Quality & Safetyin Healthcare

HELP YOUR SISTERBe a Brave-Hearted Rebel at Work

@LoisKelly 4.15.16

@LoisKelly @RebelsAtWork #Quality2016

"Change. Save. Sustain. In Partnership with Patients.”

@LoisKelly @RebelsAtWork #Quality2016

TROUBLEMAKER REBEL

Problems Possibilities

Complain Create

Me-focused Mission-focused

Pessimist Optimist

Energy-sapping Energy-creating

Alienate Attract

Alone Together

@RebelsatWork

@LoisKelly @RebelsAtWork #Quality2016

Help your sister.

@LoisKelly @RebelsAtWork #Quality2016

She’s not a team player.She doesn’t

know how things work

around here.

She’s just a nurse

practitioner.

Who does she think she is?

@LoisKelly @RebelsAtWork #Quality2016

@LoisKelly @RebelsAtWork #Quality2016

@LoisKelly @RebelsAtWork #Quality2016

What’s a rebel to do?

@LoisKelly @RebelsAtWork #Quality2016

Do it together.

“When just 10% of the

population holds an

unshakeable belief,

their beliefs will always

be accepted by the

majority.”

10%tipping point

Network research scientists, Rensselaer Polytechnic Institute http://news.rpi.edu/luwakkey/2902

@LoisKelly @RebelsAtWork #Quality2016

Conflict Curiosity

Self care:

Know when to quit

No one has your back

Values not shared

Relationships fraying

@LoisKelly @RebelsAtWork #Quality2016

@LoisKelly @RebelsAtWork #Quality2016

How to make ‘rebel’ a welcome norm?

@LoisKelly @RebelsAtWork #Quality2016

“…a sense of confidence that the

team will not embarrass, reject or

punish someone for speaking up…a

team climate characterized by

interpersonal trust and mutual respect

in which people are comfortable being

themselves.”

Amy Edmondson, Harvard Business School

@LoisKelly @RebelsAtWork #Quality2016

PSYCHOLOGICAL SAFETY

APPRECIATION

CHARACTER STRENGTHS

Making it safe

@LoisKelly @RebelsAtWork #Quality2016

More trusting. More likely to help. Stronger self-worth.

People are less likely to express gratitude

at work than any other place in their lives.John Templeton Foundation study, 2013

@LoisKelly @RebelsAtWork #Quality2016

Appreciate, recognize diverse strengths

Creativity Curiosity Judgment Love of

Learning

Perspective Bravery Perseverance Honesty

Zest Love Kindness Social

Intelligence

Teamwork Fairness Leadership Forgiveness

Humility Prudence Self-Regulation Gratitude

Appreciation of

Beauty/ExcellenceHope Humor Spirituality

www.viacharacter.org

@LoisKelly @RebelsAtWork #Quality2016

Confidence

Self-esteem

Optimism

Organizations focused on strengths:

77% of employees say they are

flourishing, engaged, able to make

things happen at work.

71% of employees who believe their

managers can name their strengths

feel engaged and energized by their

work.

VIA Institute on Character

@LoisKelly @RebelsAtWork #Quality2016

@LoisKelly @RebelsAtWork #Quality2016

Strength Intolerance Absence

Bravery She’s so pushy.

He wants attention.Spinelessness

Curiosity We don’t have time

to think about that.Complacency

Creativity Is it proven?

Where’s the data?Conformity

The perils of ignoring strengths

@LoisKelly @RebelsAtWork #Quality2016

“The more people

surrounding us who are

kind, or curious, or full of

hope, the greater our own

likelihood of acting in these

ways.

All are winners when

someone acts in

accordance with his or her

strengths and virtues."

Find your rebel wild pack.

Turn to curiosity amid conflict.

Know when to quit.

Make it safe.

Appreciate strengths and differences.

@LoisKelly @RebelsAtWork #Quality2016

Be not afraid.

@LoisKelly @RebelsAtWork #Quality2016

@LoisKelly @RebelsAtWork #Quality2016

@LoisKelly @RebelsAtWork #Quality2016

Help your sisters and brothers.

@LoisKelly @RebelsAtWork #Quality2016

Especially your rebels.