HelpdeskTicketing

Our responsive Helpdesk Ticketing module helps the entire school, academy or district community work together more seamlessly – allowing you to identify, address and prevent issues effectively and efficiently.

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Helpdesk Ticketing

Designed to optimise communication and enhance the delivery of support, our Helpdesk Ticketing module will effectively streamline your helpdesk processes.

Suitable for use via email or a portal, this module will help to reduce bottlenecks, simplify administration tasks and increase efficiency – saving time, money and resources.

The Helpdesk Ticketing module can be added to any of our school management solutions.

“Experience has shown that not all software lives up to expectations, however Parago is one of the few which, to coin a phrase, ‘does exactly what it says on the tin’. A great, easy to use and comprehensive application.”

Mark Thorpe | Director of Communications | St Joan of Arc School

Don’t justtake ourword for it...

Simplify issues and streamline tasks

Helpdesk Ticketing

Our Helpdesk Ticketing module has been expertly designed in conjunction with schools and districts, in order to meet the specific demands of the education sector, in the following ways:

• Automated ticket workflows with helpdesk service level agreement to reassign urgent or missed tickets

• Have multiple people assigned to one ticket to ensure all relevant people are notified and involved in any issues

• ‘Wildcard’ on Email2Ticket

• Link to portal for external and internal users

• Email2Ticket as alternative to portal

• Custom alerts to target tickets to the relevant individuals and teams

• Customisable ticket layout

• Smartphone management of tickets

• Relate tickets to inventory or building infrastructure

• Mass edit, assign, update, merge, and reply to tickets

• Screen and report updates on outstanding tickets

• Central management for MATs and school districts

• Customisable reporting system

• Attach photos and documents to tickets where needed

• Target tickets to premises, IT and other departments

• Staff enjoy using a simple helpdesk solution ensuring all incidents and issues are recorded effectively

• Manage tickets on the move with the mobile app

• Make accurate strategies for the future by keeping track of issues surrounding particular assets and buildings

• Central overview of everything happening in your MAT or district

• Never miss a ticket with alerts, ensure all tickets are actually dealt with correctly and accordingly

Designed with the unique needs of schools, academies and Trusts in mind

Key features:

Contact us

UK9 The Aquarium King Street, ReadingRG1 2AN

+44 118 950 8087

sales@parago.co.uk parago.co.uk

Product technical specification

US3355 Lenox Road, Suite 750,AtlantaGA 30326

1-404-870-8519

sales@paragosoftware.com

• School-specific development and design A product developed with schools, for schools

• Visual icon-based system for ease of use Developed for all levels of user

• Cloud-based system Peace of mind that your data is securely held at AWS Amazon

• Permissions based multi-user system Restrict user access based on permission levels, managed by customisable templates

• Document importer Securely attach documents to assets, buildings, rooms and people

• Image importer Securely attach images to assets and rooms to provide proof of ownership for insurance purposes

• Customisable reports Report on any data behind assets producing accurate forecasts and schedules, all exportable to Office applications

• REST API Enables data links to other software solutions

• AD/LDAP integration Manage Parago users through your domain

Central System Features