hema project.docx 5.docx

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CHAPTER-I

INTRODUCTION

COMPANY PROFILE

Hindusthan National Glass & Industries Ltd (HNG) is the largest container glass

solutions provider in India and look forward to be a global leader in container glass

packaging industry. he strategy is to create world class products! so that HNG can satiate the

de"ands of our consu"ers. It is with our integrated efforts and custo"er service that HNG

have "anaged to keep our growth rate on an upward swing# in spite of the present econo"ic

tur"oil! which has adversely affected people$s lives and ways in which business is being

conducted. It is the pioneer of the Glass %ontainer "anufacturing in India and it is the largest

container glass "anufacturing solution provider in India occupying nearly ' "arket share.

HISTORY

HNG was founded by r. % *o"any in +,- following the co""issioning of

India/s first fully auto"ated glass "anufacturing plant at 0ishra (near olkata). 1t present! it

is the key player in India/s container glass industry with a pan India presence and its plants

located at 0ishra! 2ahadurgarh! 0ishikesh! Nee"rana! Nashik and 3uducherry. HNG has

captured a large share of the Indian "arket and also has an increasingly satisfied client base

in "ore than 45 countries.

HNG – VISION

“o create a world class glass "anufacturing plant that pursues 6uality! %ost

0eduction! and 3roductivity I"prove"ent "easures in a truly holistic "anner! leading to

%usto"ers! shareholders! e"ployees and suppliers satisfaction# this integrated effort will

result in the co"pany beco"ing an Industry 2ench"ark and a role "odel for syste"s!

processes and results.”

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VALUES

• 1t HNG! we believe in the core values of people! operational e7cellence! innovation

and integrity.

• It is our people that give us the gusto to "ove forward! keeping all the obstacles at

bay.

• 8ith our diligent workforce! production has beco"e so "uch easy9

• :ur operational e7cellence has given us the strength to launch our products with even

"ore confidence.

• 8e have an installed capacity of -5, 3; and this is what distinguishes us fro" our

co"petitors.

• Innovation and integrity are two i"portant things that drive the HNG tea".

• hese values are like assets that consolidate us in our "arch towards a greater future.

he benefits of lightuality through progra"s that enable each e"ployee

to do his @ob right the first ti"e.

HNG – PRODUCTS

It is leaders in glass container for

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• 3har"aceuticals

• Li>uor

• 2eer

• 2everages

•

%os"etics• Aood ite"s

HNG - GROUP COMPANIES

Glass Equi!"#$ %I#&ia' L$&(

• Incorporated in +,B-! Glass ?>uip"ent (India) Li"ited is a reputed Indian container

glass "anufacturing co"pany! which accounts for the "anufacture of sophisticated

e>uip"ent for glass plants.

• It is also an e7pert in "anufacturing critical spares for Glass container "anufacturing

industries and provides solutions in setting up glass plants on a turnkey basis.

• G?IL not only provides the e>uip"ent/s for the glass industries# it provides e7pert

guidance in the entire process of glass container "anufacture.

Glass ?>uip"ent (India) Li"ited is located in New ;elhi (on National Highway No.

+C) at a pro7i"ity to the 2ahadurgarh 3lant.

HNG Fl)a$ Glass L$&(

• HNG Aloat Glass Li"ited was incorporated in 4CC in Halol (Gu@arat) under the

flagship of the HNG Group to "anufacture the different varieties of float glass.

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http://www.hngfloat.com/http://www.hngfloat.com/


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• he co"pany started with a capital outlay of IN0 C %r and has an installed capacity

of CC 3;.

• HNG Aloat Glass Li"ited was established by the HNG Group for a synergic

diversification of their line of business.

• his business initiative gave the Group an opportunity to e7plore the new arenas of

the glass business! which is boo"ing at present.

AMCL Ma*+i#",i"s L$&(

• 1%L achinery Li"ited is based in 2utibori (Nagpur) on a prolific area of CCC

s>uare "eters.

• It is one of the welluisition of :wens 2rockway

(India) Ltd.

4556 Fnveiling of 3 with an ob@ective to i"prove the draw


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4552 ;ebottlenecking further raised the installed capacity of HNG to 4-5 3;

4557 Lean *i7 *ig"a was launched to reduce nonuisition of Nee"rana 3lant through the "erger of Haryana *heet Glass Installed

capacity increased to 4-C 3;

4558 ?03 was introduced to facilitate ti"ely decision "aking! superior inventories

"anage"ent and eli"inate data redundancies

4558 0eceived I*: 44CCC certification

4550 ;eveloped %1;%1 facilities to design a variety of bottles in different sies!

custo"ied to the precise re>uire"ents of phar"aceuticals! processed foods! li>uor and soft

drink industries

4550 I"ple"entation of *13

45/5 Installed capacity increased to 4E4 3; through 2rownfield e7pansions

45/5 *inged largest deals in the Indian Glass Industry worth 0s 4. billion

45/6 Installed capacity increased to -5, 3; with the introduction of *N0 and N;3

plant of C 3; capacities each.

HNG – NE DEVELOPMENT

NNP9 T"*+#)l):;

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• NN32 is a revolutionary process that not only controls the distribution of glass inside

the container! but also reduces the weight of glass by 55' without having any adverse

effects on the perfor"ance of the glass containers.

• HNG is the first to introduce and co""ercialie this technology in India.

• HNG introduced the narrow neck press and blow (NN32) technology in 4CCB


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• o study on *tress anage"ent at s Hindusthan National Glass & Industries Ltd!

3uducherry.

SECONDARY O9@ECTIVES

• o study the "a@or causes for stress a"ong e"ployees at HNG.

• o ascertain the level of interpersonal stressors fro" superior to subues adopted by the e"ployees to reduce stress.

• o provide valuable suggestions and 0eco""endations to enhance the "easures to

"anaging stress.

NEED FOR THE STUDY

• o find out the e"ployees stress "anage"ent at Hindusthan National Glass and

Industries Li"ited.

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o study helps to reduce the stress of the e"ployees in an organiation.

o identify the diseases this is affecting the e"ployees due to the stress.

o helps the organiation to follow the stress "anage"ent effectively.

o provide suggestions for the e"ployees to overco"e the stress.

SCOPE FOR FURTHER STUDY

• he study undertaken can be applicable to all organiation which "ay have different

work.

• his study will be helpful for the other research for e7tension within sa"e area.

• his research can also be collected in the sectors like banks! software industries to

"easure the stress level of e"ployees.

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• he reco""endation and suggestions of the study can also be applied to si"ilar

pro@ect or si"ilar situation.

LIMITATIONS OF THE STUDY

• he research was conducted in a li"ited duration.

• he sa"ple sie was confined to only +CE respondents.

• 8orkers do not able to e7press their true views because of "anage"ent fear.

• Increasingly the behavioral science discoveries are beco"e i"portant not "erely

because of the widely


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• hrough the study is on stress "anage"ent! it has e7cluded certain categories of

e"ployees.

CHAPTER-III

REVIE OF LITERATURE

INTRODUCTION

*tress is a fact of life! wherever you are and whatever you are doing. ou cannot avoid

stress! but you can learn to "anage it so it doesn$t "anage you. %hanges in our lives such as

going to college! getting "arried! changing @obs! or illnesses are fre>uent sources of stress.

eep in "ind that changes that cause stress can also benefit you. oving away fro" ho"e to

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attend college! (for e7a"ple) creates personal develop"ent opportunities new challenges!

friends and living arrange"ents. hat is why it$s i"portant to know yourself and carefully

consider the causes of stress .learning to do this takes ti"e! and although you cannot avoid

stress! the good news is that you can "ini"ie the har"ful effects of stress! such as

depression or hypertension. he key is to develop an awareness of how you interpret! and

react to! circu"stances. his awareness will help you develop coping techni>ues for

"anaging stress.

MEANING OF STRESS

*tress "anage"ent refers to the wide spectru" of techni>ues and psychotherapies

ai"ed at controlling a person$s levels of stress! especially chronic stress! usually for the

purpose of i"proving everyday functioning. In this conte7t! the ter" $stress$ refers only to a

stress with significant negative conse>uences! or distress in the ter"inology advocated

by Hans *elye! rather than what he calls eustress! a stress whose conse>uences are helpful or

otherwise positive.

DEFINITION OF STRESS

*tress in individual is defined as any interference that disturbs a persons/ healthy

"ental and physical wellbeing. It occurs when the body is re>uired to perfor" beyond its

nor"al range of capabilities.

*tress is the way that you react physically! "entally and e"otionally to various

conditions! changes and de"ands in your life. High levels of stress can affect your physical

and "ental wellbeing and perfor"ance.

*tress is the way hu"an beings react both physically and "entally to changes! events!

and situations in their lives. 3eople e7perience stress in different ways and for different

reasons. he reaction is based on your perception of an event or situation. If you view a

situation negatively! you will likely fell distressed < overwhel"ed! oppressed! or out of

control.

DISTRESS

;istress is "ore fa"iliar fro" of stress. he other for"! dusters! results fro" aJpositive Kview of an event or situation! which is way it is also called Jgood stressJ. ?asters

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http://en.wikipedia.org/wiki/Stress_(biological)http://en.wikipedia.org/wiki/Chronic_stresshttp://en.wikipedia.org/wiki/Distress_(medicine)http://en.wikipedia.org/wiki/Hans_Selyehttp://en.wikipedia.org/wiki/Eustresshttp://en.wikipedia.org/wiki/Stress_(biological)http://en.wikipedia.org/wiki/Chronic_stresshttp://en.wikipedia.org/wiki/Distress_(medicine)http://en.wikipedia.org/wiki/Hans_Selyehttp://en.wikipedia.org/wiki/Eustress


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helps you rise to a challenge and can be an antidote to boredo" because it engages focused

energy. hat energy can easily turn to distress! however! if so"ething causes you to view the

situation as un"anageable or out of control. any people regard public speaking or airplane

flights as very stressful < causing physical reactions such as an increased heard rate and a loss

of appetite while others look forward to the event. It/s often a >uestion of perception stressor

for one person can be a negative stressor for another.

STRESS

• 3hysical and 3sychological responses to the pressures of daily life.

TYPES OF STRESS

• ?ustress(3ositive)

• ;istress(Negative)

CAUSES OF STRESS

he causes of stress in organiation are listed below

• Nature of work

• :rganiation policies

• 8orking condition

• 8orking environ"ent

• Dob structure

he "ost fre>uent reasons for Jstressing outJ fall into three "ain categories=

+. he unsettling effects of change

4. he felling that an outside force is challenging or threatening you

5. he feeling that you have lost personal control.

Life events such as "arriage! changing @obs! divorce! or the death of a relative or friend

are the "ost co""on causes of stress. 1lthough life


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ou "ay not plan to enter a high


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1 sustained high level of stress is no laughing "atter. It can affect every area of your

lifei&ual a*$),s

he typical individual only works about -C hours a week. he e7perience and

proble"s that people encounter in those other +4E non


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MANAGING STRESS

1s noted in the introduction! you can learn to "anage stress. he first step understands

yourself better


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• ?7a"ine your e7pectations= try to set realistic goals. It/s good to push yourself to

achieve! but "ake sure your e7pectations are realistic. 8atch out for perfectionis".

2e satisfied. 8ith doing the best you can. Nobody/s perfectue that works for you<

prayer! yoga! "editation! or breathing e7ercise. Look for the hu"or in life! and

en@oy yourself.

• Learn to accept change as a part of life= nothing stays the sa"e. ;evelop a support

syste" of friends and relatives you can talk to when needed. 2elieve in yourself

and your potential. 0e"e"ber that "any people fro" disadvantaged backgrounds

have gone on to en@oy great success in life.

• Live a healthy lifestyle= Get plenty of e7ercise. ?at healthy foods. 1llow ti"e for

rest and rela7ation. Aind a rela7ation techni>ue that works for you


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ARTICLE /

OCCUPATIONAL STRESS MANAGEMENT

- Fl),i# 9UICU

he proble" of occupational stress has been e7tensively studied "ainly due to the

negative effects it has on the organiation and e"ployees. *o"e organiations have progra"s

designed to help physical and "ental health workers to prevent proble"s due to stress and to

help J"ake doJ with workuestion! waiting to be solved.

O,:a#iBa$i)#al s$,a$":i"s $) ,">"#$ )**ua$i)#al s$,"ss

he :rganiation shall keep stress under control by utiliing the following "eans +M=

by defining the @ob < by setting specific tasks! by reducing the ele"ent of danger caused by

the a"biguous and conflicting function! and by granting "ore autono"y to e"ployees in

carrying out their tasks within a wellues! and in ter"s of how to

"itigate the stress affecting the" but also others! by ensuring a balance between service

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obligations and social obligations taking up policies that take into account e"ployees/

responsibilities as parents! spouses or legal guardians! or providing the" necessary facilities!

such as special leaves and fle7ible work schedules.

:rganiational strategies to prevent occupational stress are >uite si"ple# they involve

the creation of a suitable working environ"ent in ter"s of e"ploy"ent characteristics! labor

relations! organiational structure and achieve"ent of a healthy organiational culture. he

design work "ust "eet certain conditions to create a positive organiational cli"ate! without

stress. 3ositive organiational cli"ate "ust allow the use of e"ployees skills and freedo"!

"ust ensure that the loads of work are sufficiently varied and challenging to "aintain interest

of the e"ployees! that tasks do not run counter their interests and that they are provided with

a consistent way of working# "ust give e"ployees feedback on perfor"ance obtained! take

up the responsibility of the e"ployee! enable the individual to participate in decisions

concerning their own work! enable professional learning and ensure the e7istence of clear

goals! which do not contradict the ai"s of others.

O,:a#iBa$i)#al s$,"ss ,"&u*$i)# !"asu,"s

:rganiational stress reduction "easures consist of procedures of offering general and

professional advice to e"ployees. General occupational stress reduction "easures refer to

activities such as= reduction of work of the individual or even i"ple"entation of a progra" of

change! si"plification of procedures and of secondary tasks of different activities! enabling

the individual to e7press unpleasant feelings about hisher condition. 3rofessional advice

"ade available to e"ployees! including "anage"ent tea" "e"bers has a significant effect in

reducing organiational stress.

ARTICLE 4

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STRESS MANAGEMENT ACTION PLAN – THE FOUR THINGS YOU CAN LEARN

IN ORDER TO CONTROL YOUR STRESS

-N">ill" Pa,=

*o"e years ago I was faced with so"e very challenging financial situations. he

e7tent of "y challenge was such that I was incapacitated with stress. Aor those of you in this

state you will know what I "ean. I had the constant tightening of the sto"ach that very

fre>uently turned to churning in response to "any si"ple events that occurred in "y day to

day life. his was e7asperated by "y inability to breathe properly which in turn "ade "e feel

worse and resulted in "e e7periencing hot sweats.

*leeping beca"e a literal night"are. 8hat little sleep I did "anaged to get was ladenwith drea"s brought on by the feeling of i"pending doo". :f course! little and disturbed

sleep causes tiredness during the day and resulted in "y under perfor"ing in anything I tried

to do. *o"eti"es I was so low I thought it is all not worth the effort. 1s things got worse! and

co"pounded! I began to physically shake at ti"es and "y body felt like it had beco"e

weighted down.

1t this point things got even worse when "y relationship with "y girlfriend was

badly affected by all the stress and we agreed to part. I took on all the debts and I began to

think everything was really too "uch. I thought I was in so deep that I would never be able to

get out of it both financially and e"otionally.

hen I had a lucky break. *o"eone introduced "e to the world of self


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he second thing I learned was to look at the worst possible situation. y worst

possible situation was that I go bankrupt. I used to look at this as being a terrible thing but I

realied that even if I did go bankrupt I would still survive! eat! drink and have a roof over

"y head in one way or another. I would still have "y "ind which can be used to create things

in the future. *o it was i"portant for "e to realie that the worst possible situation was not

that bad really.

he third thing I learned was that I had to gain control of "y own thinking. I realied

that I was constantly talking to "yself in a negative fashion and I needed to get a grip on "y

thinking in order to i"prove "y situation. I realied that "y negative thinking was giving "e

instructions to fail and it was "y responsibility to change this. I started to "onitor e7actly

what I was thinking and when I caught "yself thinking negatively I was pre prepared to

substitute this thinking with positive thoughts. I learned that the thoughts that I gave out

actually see"ed to attract corresponding situations. 2y thinking positively it see"ed to

auto"atically attract positive things into "y life.

he fourth thing I learned was that I had to work out a step by step plan to get to

where I wanted to be. his re>uires identifying a challenging goal and putting in place each

step that is re>uired to achieve that goal. 2y doing this you are constantly putting your efforts

in the right place at all ti"es. he "ost i"portant thing here is to set a "eaningful goal that is

set in stone! whilst always re"e"bering that plans never go according to plan. herefore! you

"ust be constantly "onitoring your plan.

he above four realiations have "eant that I was able to turn around "y situation

very >uickly. I was very receptive to learning as "y situation at the ti"e felt terrible and I

was sick and tired of being in "y position. *o it was i"perative to beco"e receptive to new

ideas and knowledge as this will affect the pace at which you learn. 8ithin days I was able toco"pletely re"ove the sto"ach churning! the hot sweats! the restless sleep and the tiredness

by applying the points "ade above. 1fter training "y "ind to think correctly! I was able to sit

down cal"ly and apply "y energies to a step by step plan in a direction I believed would

gradually pull "yself out of "y challenging situations.

CHAPTER IV

RESEARCH METHODOLOGY

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RESEARCH

0esearch is an active! diligent and syste"atic process of in>uiry in order to discover!

interpret or revise facts! events! behaviors! or theories! or to "ake practical applications with

the help of such facts! laws or theories. he ter" K0?*?10%HO is also used to describe the

collection of infor"ation about a particular sub@ect. It is the fra"ework or plan for a study

used as a guide in collecting and analying data.

0esearch is a process in which the researcher wishes to find out the end result for a

given proble" and thus the solution helps in future course of action. he research has been

defined as K1 careful investigation or en>uiry especially through search for new fact in any

branch of knowledgeO.

METHODOLOGY

he procedures by which researchers go about their work of describing! e7plaining

and predicting pheno"ena are called "ethodology. ethods co"prise the procedures used

for generating! collecting and evaluating data. ethods are ways of obtaining infor"ation

useful for assessing e7planations.

RESEARCH DESIGN

0esearch design is the specification of the "ethod and procedure for ac>uiring the

infor"ation needed to solve the proble". 1 research design is a plan that specifies the

ob@ectives of the study! "ethod to be adopted in the data collection! tools in data analysis and

hypothesis to be fra"ed.

K0esearch design is an arrange"ent of condition for collection and analysis of data in a

"anner that ai"s to co"bine relevance to research purpose with econo"y in procedureO.

D"s*,i$i>" R"s"a,*+ D"si:#

In this study! descriptive research is used. ;escriptive is carried out for the purpose of

collecting descriptive infor"ation.

• It is concerned with describing the characteristics of a particular individual or of a

group.

• It describes and e7plains conditions by using "any sub@ects and >uestionnaires.

DATA COLLECTION

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he present study is based on both the pri"ary data and the secondary data.

PRIMARY DATA

he pri"ary data about the stress level of HNG e"ployees was collected using a printed

>uestionnaire.

SECONDARY DATA

2ooks of account and annual reports were the sources of secondary data and the

secondary data was also collected fro" various books! websites and newspapers.

DATA SOURCES

he data collected for the study is "ainly through the distribution of >uestionnaire# to be

precise the data collected for study was both pri"ary and secondary sources.

QUESTIONNAIRE

1 printed >uestionnaire was used to collect data about stress. 1 >uestionnaire is a sheet of

paper containing >uestions relating to contain specific aspect! regarding which the

researcher collects the data.

2ecause of their fle7ibility the >uestionnaire "ethod is by far the "ost co""oninstru"ent to collect pri"ary data. he >uestionnaire is given to the respondent to be

filled up.

SAMPLING TECHNIQUE

he sa"pling techni>ue used in this study is si"ple rando" sa"pling. It is the way in

which each ele"ent of the population has an e>ual and independent chance of being included

in the sa"ple.

SAMPLE SIE

*a"ple sie is the nu"ber of observations used for calculating esti"ates of a given

population. 1 sa"ple of +CE respondents was selected by si"ple rando" sa"pling "ethod.

1ll the opinions e7pressed herein are the contribution by the respondents only.

SURVEY PERIOD

he data was collected in the "onth of Dune and Duly 4C+.

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P)ula$i)# = 4B

Sa!l" SiB" = +CE

Sa!li#: !"$+)& = *i"ple 0ando" *a"pling

STATISTICAL TOOLS USED

o analye and interpret collected data the following statistical tools were used.

• 3ercentage 1nalysis

• %hiuare test

• :ne way 1N:P1 test

• %orrelation test

PILOT STUDY

1 3ilot *tudy is i"portant to "easure whether the >uestions in the interview schedule

are ade>uate to gather re>uired data or not and fulfilling the ob@ectives of the study. 1fter

finaliing the nu"ber of ite"s in the research instru"ent using phase & contend validity

tests! a pilot study was undertaken to access the reliability of the variables. *ince the

0esearcher got favorable results fro" the pilot study! the present study has been undertaken.

Hence the 0esearcher conducted pilot study then finalied the >uestionnaire considering

so"e relevant "odifications.

SPSS

he researcher uses *3** software (+th version) for analysis and interpretations

purpose with regard to this pro@ect.

CHAPTER V

DATA ANALYSIS AND INTERPRETATIONS

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hese are tools! which helps to analye the collected data. his analysis contains

various approaches like co"parisons! detecting! accuracy! esti"ation etc.

he applied statistical tools are

• 3ercentage "ethod

• %hiuare "ethod

• :ne way 1N:P1 "ethod

• %orrelation "ethod

PERCENTAGE METHOD

In this pro@ect percentage "ethod test are used. he percentage "ethod is used to know

the accurate percentages of the data taken! it is easy to graph out through the percentages.

he following are the for"ula.

• Percentage of Respondents=

No . of Respondants

Total No. of Respondents X 100

Aro" the above for"ula! we can get percentages of the data given by the respondents.

CHI - SQUARE ANALYSIS

In this pro@ect chi< s>uare test was used. his test is used to test significance

of association between two attributes. %hi< s>uare! sy"bolically written as χ 2

(pronounce

as i< s>uare)! is a statistical "easure used in the conte7t of sa"pling analysis for co"paring

variance to a theoretical variance.

Aor"ula for finding chi s>uare is

χ 2

=∑ (O− E)2

E

In this study chiuare is to find the association between the years of work

e7perience of respondents in that co"pany with their satisfaction towards their co"pany/s

"anage"ent.

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ONE AY ANOVA

1 statistical "ethod for "aking si"ultaneous co"parisons between two or "ore

"eans! a statistical "ethod that yields values that can be tested to deter"ine whether a

significant relation e7ists between variables.

FORMULA

Q RS+TRS4TUUUTRSn

%orrelation Aactor

%.A Q T 2

N

*u" of *>uares

(**) Q ∑ X 12+∑ X 22+¿ UUU ∑ X n

2

< T 2

N

*u" of *>uares between *a"ples

**% Q(∑ X 1 )2

n T(∑ X 2 )2

n TUUU( ∑ Xn )2

n <T

2

N

*>uares with in the sa"ples

**8 Q ** **%

8here

T 2

Q *>uare of su" of all ite"s

n Q Nu"ber of all ite"s

N Q No of sa"ples

CORRELATION ANALYSIS

%orrelation 1nalysis is a statistical techni>ue used to "easure the "agnitude of linear

relationship between two variables. %orrelation 1nalysis is not used in isolation to describe

the relationship between variables. o analye the relation between two variables! two

pro"inent correlation coefficient are used the 3earson product correlation coefficient and

*pear"an/s rank correlation coefficient.

In this study the 3earson product correlation coefficient is used to find the correlation

coefficient between the respondent/s level of satisfaction towards the eligibility criteria for

pro"otion and whether the "otivation of the respondents i"proves the perfor"ance of the

organiation. his is also known as si"ple correlation coefficient and is denoted by K,O. he

KrO value ranges fro"


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It is calculated using the for"ula

dx dy

dy

∑ dx∑ ¿¿¿

N ∑ ¿−¿¿

r=¿

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PERCENTAGE ANALYSIS

AGE

TA9LE N)(? 3(/(/

S(N) AGE N)( OF RESPONDENTS PERCENTAGE

+ 4 & 2elow +E +.B

4 4


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TA9LE N)(? 3(/(4

S(N) GENDER N)( OF RESPONDENTS PERCENTAGE

+ ale ,C E5.5

4 Ae"ale +E +.B

TOTAL /58 /55

INFERENCE

he above table depicts that E5.5' of the respondents are "ale and +.B' of the

respondents are fe"ale.

GENDER

CHART N)(? 3(/(4

Male Female0

10

20

30

40

50

60

70

80

90

90

18

GENDER

QUALIFICATION

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TA9LE N)(? 3(/(6

S(N) QUALIFICATION N)( OF RESPONDENTS PERCENTAGE

+ *chool level 45 4+.5

4 ;iplo"a 5C 4B.E

5 FG -5 5,.E

- 3G +4 ++.+

TOTAL /58 /55

INFERENCE

Aro" the above table it is noted that 5,.E' of the respondents are FG candidates and

++.+' of the respondents are 3G candidates.

QUALIFICATION

CHART N)(? 3(/(6

S!ool "evel D#$loma %G G0

5

10

15

20

25

30

35

40

45

23

30

43

12

'%A"(F()A*(+N

EPERIENCE

29


30/63

TA9LE N)(? 3(/(1

S(N) EPERIENCE N)( OF RESPONDENTS PERCENTAGE

+ +


31/63

S(N) INCOME N)( OF RESPONDENTS PERCENTAGE

+ Less than +C!CCC - -4.

4 ++!CCC


32/63

S(N) QUALIFICATION N)( OF RESPONDENTS PERCENTAGE

+ e"porary -.

4 %ontract 4C +E.

5 3er"anent E5 B.,

TOTAL /58 /55

INFERENCE

Aro" the above table it is inferred that B.,' of the respondents are per"anent

workers and -.' of the respondents are te"porary.

@O9 NATURE

CHART N)(? 3(/(2

*em$o-a-, )o-a &e-mae0

20

40

60

80

1005

20

83

ob Na-e

SHIFT OR CAUSES STRESS

TA9LE N)(? 3(/(7

32


33/63

S(N) SHIFT OR N)( OF RESPONDENTS PERCENTAGE

+ es EC B-.+

4 No 4E 4.,

TOTAL /58 /55

INFERENCE

he above table depicts that B-.+' of the respondents agree that shift work causes

stress and 4.,' of the respondents do not agree to the state"ent.

SHIFT OR CAUSES STRESSCHART N)(? 3(/(7

e. No0

10

20

30

40

50

60

70

80

90

80

28

)olm1

UNDERGOING STRESS IN @O9

TA9LE N)(? 3(/(8

33


34/63

S(N) STRESS N)( OF RESPONDENTS PERCENTAGE

+ es +CC ,4.

4 No E B.-

TOTAL /58 /55

INFERENCE

Aro" the above table it is inferred that ,4.' of the respondents agree that they

undergo stress in their @ob and B.-' of the respondents reveal no to the state"ent.

UNDERGOING STRESS IN @O9

CHART N)(? 3(/(8

100

8

e. No

CAUSES FOR STRESS

TA9LE N)(? 3(/(0

34


35/63

S(N) CAUSES N)( OF RESPONDENTS PERCENTAGE

+ 8ork Load 5+ 4E.B

4 8ork i"ings +4 ++.+

5 eeting targets 5B 5-.5

- Pentilation +5 +4

Interpersonal relationship B .

TOTAL /55 04(2

INFERENCE

Aro" the table it states that 5B' of the respondents are getting stress due to targets

and .' of the respondents are getting stress due to interpersonal relationship.

CAUSES FOR STRESS

CHART NO? 3(/(0

STRESS CORRELATE ITH FAMILY

TA9LE N)(? 3(/(/5

35


36/63

S(N) CORRELATE N)( OF RESPONDENTS PERCENTAGE

+ 1lways E B.-

4 :ften 4 45.+

5 *o"eti"es -C 5B

- Never + +-.E

0arely +, +B.

TOTAL /58 /55

INFERENCE

he above table depicts that 5B' of the respondents agree that stress in organiation

correlate with the fa"ily and B.-' of the respondents reveal always to the state"ent.

STRESS CORRELATE ITH FAMILY

CHART N)(? 3(/(/5

8

25

40

16

19

Alwa,. +e Some#me. Neve Rael,

REASON FOR STRESS

TA9LE N)(? 3(/(//

36


37/63

S(N) REASON N)( OF RESPONDENTS PERCENTAGE

+ Fnenthusiastic +E +.B

4 :ut of touch +5 +4

5 8orkload C .

- Idle +B +.B

TOTAL /58 /55

INFERENCE

Aro" the above table it is inferred that .' of the respondents have undergone

stress due to workload and +4' of the respondents are getting stress due to out of touch.

REASON FOR STRESS

CHART N)(? 3(/(//

%e!.#a.# + o o! oloa (le0

10

20

30

40

50

60

70

18

13

60

17

)A%SES F+R S*RESS

STRESS DUE TO SUPERIOR SCOLDS

TA9LE N)(? 3(/(/4

37


38/63

S(N) SUPERIOR N)( OF RESPONDENTS PERCENTAGE

+ 1lways +C ,.5

4 :ften 5 54.-

5 *o"eti"es 5C 4B.E

- Never 4E 4.,

0arely -.

TOTAL /58 /55

INFERENCE

Aro" the above table it is noted that 54.-' of the respondents reveal often to thesuperior scolds and -.' of the respondents reveal always to the state"ent.

STRESS DUE TO SUPERIOR SCOLDS

CHART N)(? 3(/(/4

Alwa,. +eSome#me.

NeveRael,

0

5

10

15

20

25

30

35

10

35

30

28

5

)olm1

LEADERSHIP STYLE MAES FEEL STRESS

TA9LE N)(? 3(/(/6

38


39/63


+ *trongly agree +, +B.

4 1gree 44 4C.-

5 Neutral +E +.B

- ;isagree 4, 4.,

*trongly disagree 4C +E.

TOTAL /58 /55

INFERENCE

he above table depicts that 4.,' of the respondents reveal disagree that the

leadership style "akes the e"ployee to feel stress and +.B' of the respondents reveal

neutral.

LEADERSHIP STYLE MAES FEEL STRESS

CHART N)(? 3(/(/6

S o

: l ,

a :

e e

A : e

e

N

e 4 a

l

D # . a :

e e

S o

: l ,

9 # . a :

e e

0

5

10

15

20

2530

19 22

18

29

20

)olm1

LAC OF COMMUNICATION CAUSES STRESS

TA9LE N)(? 3(/(/1

39


40/63


+ es EE E+.

4 No 4C +E.

TOTAL /58 /55

INFERENCE

Aro" the above table it is inferred that E+.' of the respondents agree that lack of

co""unication causes stress and +E.' of the respondents does not agree to it.

LAC OF COMMUNICATION CAUSES STRESS

CHART N)(? 3(/(/1

e.

No

0

10

20

30

40

50

60

70

80

90

88

20

)olm1

COMPLETION OF TAS UNDER PRESSURE

TA9LE N)(? 3(/(/3

40


41/63

S(N) TAS N)( OF RESPONDENTS PERCENTAGE

+ *trongly agree ++ +C.4

4 1gree +4 ++.+

5 Neutral -C 5B

- ;isagree 5+ 4E.B

*trongly disagree +- +5

TOTAL /58 /55

INFERENCE

he above table shows that 5B' of the respondents agree neutral in co"pletion of

organiation task "akes the" to feel pressure and +C.4' of the respondents reveal strongly

agree.

COMPLETION OF TAS UNDER PRESSURE

CHART N)(? 3(/(/3

So:l, a:ee A:ee Neal D#.a:ee So:l, #.a:ee0

5

10

15

20

25

30

35

40

45

11 12

40

31

14

COMFORTNESS TOARDS FAILURE

TA9LE N)(? 3(/(/2

41


42/63

S(N) FAILURE N)( OF RESPONDENTS PERCENTAGE

+ Highly co"fort 5 4.E

4 %o"fort -.

5 Neutral 4C +E.

- ;isco"fort C -.5

Highly disco"fort 5C 4B.E

TOTAL /58 /55

INFERENCE

Aro" the above table it is inferred that -.5' of the respondents feel disco"fort

towards the failure of achieving goals and 4.E' of the respondents feel highly co"fort

towards the state"ent.

COMFORTNESS TOARDS FAILURE

CHART N)(? 3(/(/2

3 5

20

50

30

;#:!l, omo )omo Neal

D#.omo ;#:!l, #.omo

FEAR A9OUT QUALITY OF PERFORMANCE

TA9LE N)(? 3(/(/7

42


43/63

S(N) QUALITY N)( OF RESPONDENTS PERCENTAGE

+ 1lways + +5.,

4 :ften 55 5C.

5 *o"eti"es +- +5

- Never 4 4-.+

0arely 4C +E.

TOTAL /58 /55

INFERENCE

Aro" the above table it is noted that 5C.' of the respondents often fear for >uality of perfor"ance and +5' of the respondents reveal so"eti"es.

FEAR A9OUT QUALITY OF PERFORMANCE

CHART N)(? 3(/(/7

Alwa,. +eSome#me.

Neve-Ra-el,

0

5

10

15

20

25

30

35

15

33

14

26

20

)olm1

SYMPTOMS FOR STRESS

TA9LE N)(? 3(/(/8

43


44/63


+ Headache 4 45.+

4 Lack of sleep + +5.,

5 Aear +5 +4

- ;epression + +-.E

0aising blood pressure 5, 5.+

TOTAL /58 /55

INFERENCE

he above table shows that 5.+' of the respondents are affected by blood pressure

due to stress in work place and +4' of the respondents reveal fear as the sy"pto" of stress.

SYMPTOMS FOR STRESS

CHART N)(? 3(/(/8

25

15

1316

39

;eaa!e "a o .lee$ Fea

De$e..#o Ra#.#: bloo $e..e

AYS TO REDUCE STRESS

TA9LE N)(? 3(/(/0

44


45/63


+ Ale7ible work hours 5C 4B.E

4 ;istributed workload 4C +E.

5 i"ely targets E B.-

- 3eriodic rela7ation C -.5

TOTAL /58 /55

INFERENCE

he above table depicts that -.5' of the respondents suggested periodic rela7ation

to reduce stress in work place and B.-' of the respondents suggested ti"ely targets as theways to reduce stress.

AYS TO REDUCE STRESS

CHART N)(? 3(/(/0

F l e


46/63

S(N) MEASURES N)( OF RESPONDENTS PERCENTAGE

+ %ounseling +5 +4

4 Dob rotation 5 55.5

5 Leisure breaks -C 5B

- *ports activities + +5.,

0ecogniing good work - 5.B

TOTAL /58 /55

INFERENCE

Aro" the above table it is inferred that 5B' of the respondents suggested leisure

breaks to reduce stress and 5.B' suggested recogniing good work as the "easure to reduce

stress.

MEASURES TO REDUCE STRESS

CHART N)(? 3(/(45

13

36

40

154

)o.el#: ob oa#o"e#.e bea. S$o. a#v##e.

Reo:#=#: :oo wo

RECREATION ACTIVITIES

TA9LE N)(? 3(/(4/

S(N) ACTIVITIES N)( OF RESPONDENTS PERCENTAGE

46


47/63

+ 6uarterly +5 +4

4 Half yearly 4 45.+

5 1nnual BC -.E

TOTAL /58 /55

INFERENCE

Aro" the above table it is inferred that -.E' of the respondents agree that the

co"pany provides recreation activities annually and +4' of the respondents reveal >uarterly.

RECREATION ACTIVITIES

CHART N)(? 3(/(4/

'a-e-l, ;al ,ea-l, Aal0

10

20

30

40

50

60

7013

25

70

ob Na-e

SOLUTION FOR STRESS

TA9LE N)(? 3(/(44

47


48/63

S(N) SOLUTION N)( OF RESPONDENTS PERCENTAGE

+ es , EE

4 No +5 +4

TOTAL /58 /55

INFERENCE

Aro" the above table it is inferred that EE' of the respondents agree that they find

solution for proble" which causes stress and +4' of the respondents does not agree to it.

SOLUTION FOR STRESS

CHART N)(? 3(/(44

e. No0

10

20

30

40

50

60

70

80

90

100 95

13

)olm1

IND OF SOLUTION

TA9LE N)(? 3(/(46

48


49/63

S(N) SOLUTION N)( OF RESPONDENTS PERCENTAGE

+ 0ational thinking .

4 3replanned work -, -.-

5 3ositive thinking 45 4+.5

- %o"pletion of work in ti"e +B +.B

TOTAL 03 88

INFERENCE

Aro" the above table it is noted that -.-' of the respondents find solution to solve

the proble" by preplanned work and .' of the respondents reveal rational thinking for thestate"ent.

IND OF SOLUTION

CHART N)(? 3(/(46

STRESS PROGRAM ACTIVIES

TA9LE N)(? 3(/(41

49


50/63

S(N

)STRESS PROGRAM N)( OF RESPONDENTS PERCENTAGE

+ ?ducate the proble" +- +5

4 3ro"ote ti"e "anage"ent 5 55.5

5 3rovide rela7ation and "editation -C 5B

- Healthy diet +E +.B

TOTAL /58 /55

INFERENCE

he above table states that 5B' of the respondents agreed that the organiation

arranges the stress progra" called "editation class and +5' of the respondents agreed that

the organiation arranges the stress progra" of educating the proble".

STRESS PROGRAM ACTIVIES

CHART N)(? 3(/(41

E 9 4 a

e ! e

$ o b

l e m

& o m

o e

# m e m a

a : e m

e

& o v

# 9 e

e l a


51/63

S(N) SATISFIED N)( OF RESPONDENTS PERCENTAGE

+ Highly satisfied 5C 4B.E

4 *atisfied -C 5B

5 Neutral B .

- ;issatisfied +E +.B

Highly dissatisfied +5 +4

TOTAL /58 /55

INFERENCE

he table states that 5B' of the respondents are satisfied with the "easures adopted

by organiation and .' of the respondents reveal neutral.

SATISFIED ITH MEASURES FOR MANAGING STRESS

CHART N)(? 3(/(43

30

40

7

18

13

;#:!l, .a#.>e Sa#.>e Neal

D#..a#.>e ;#:!l, #..a#.>e

3(4 CHI-SQUARE TEST

ANALYSIS OF OPINION OF RESPONDENTS REGARDING

EPERIENCE AND SALARY

51


52/63

EPERIENCE

TA9LE N)(? 3(4(/

S(N) EPERIENCE N)( OF RESPONDENTS PERCENTAGE

+ +


53/63

here is significant association between the ?7perience and *alary of the e"ployees.

CROSS TA9ULATION

TA9LE N)(? 3(4(6

EPERIENCE Vs SALARY

I#*)!" l">"ll"ss $+a#

/5555

//555 -

45555

4/555 -

65555

6/555 -

15555

1/555 .

a)>"

@) + < 4 years 55 C C C C 55

5 < years +5 4 C C C 5E

< +C years C 5 4 C C 4E

++ < + years C C C C

+ years above C C C + 4 5

T)$al 12 48 43 7 4 /58

TA9LE N)(? 3(4(1

CHI-SQUARE TESTS

Valu" &

As;!( Si:(

%4-si&"&'

3earson %hiuare 5.+CB?4a + .CCC

Likelihood 0atio 4C,.E54 + .CCC

Linear


54/63

Aro" the *3**! it is generated that the significant value is C.CCC! which is less than

C.C level of significance! so the null hypothesis is re@ected.

INFERENCE

Hence! there is a significant association between the e7perience and salary. Hence the

e7perience factor is considered with the salary of the e"ployees.

3(6 CORRELATION TEST

ANALYSIS OF OPINION OF RESPONDENTS REGARDING STRESS

AND FEAR A9OUT THE QUALITY

STRESS

54


55/63

TA9LE N)(? 3(6(/


+ 1lways +C ,.5

4 :ften 5 54.-

5 *o"eti"es 5C 4B.E

- Never 4E 4.,

0arely -.

TOTAL /58 /55

FEAR A9OUT THE QUALITY

TA9LE N)(? 3(6(4


+ 1lways + +5.,

4 :ften 55 5C.

5 *o"eti"es +- +5

- Never 4 4-.+

0arely 4C +E.

TOTAL /58 /55

HYPOTHESIS

NULL HYPOTHESIS %H5'

here is no significant association between the stress and fear about the >uality of

perfor"ance of the e"ployees.

ALTERNATIVE HYPOTHESIS %H/'

here is significant association between the stress and fear about the >uality of perfor"ance of the e"ployees.

55


56/63

TA9LE N)(? 3(6(6

C),,"la$i)#s

%auses *tress fear

%auses *tress 3earson

%orrelation+ .,5BVV

*ig. (4


57/63

+ +


58/63

ANOVA

TA9LE N)(? 3(1(6

EPERIENCE Su! ) Squa,"s & M"a# Squa," F Si:(

2etween Groups .B - +5.E,- +-+.-CC .CCC

8ithin Groups ,.55 , .C,E

T)$al 21(0/5 00

TA9LE N)(? 3(1(1

;uncan

R"as)# N Sus"$ ), al+a 5(53

/ 4 6 1

8ork load 5+ +.CC

8ork ti"ings +4 +.E5

eeting targets 5B 4.4-

Pentilation +5 5.CC

Interpersonal relationship B 5.+-

Si:( /(555 /(555 /(555 (461

MEANS PLOT?

58


59/63

M"a#s Pl)$?

2ased on the result obtained fro" the *3**! the significant value is C.CCC and it is

lower than C.C. *o re@ect the null hypothesis.

INFERENCE=

Aro" the above table it is inferred that there is a significant difference between the

e7perience and causes for stress.

CHAPTER-VI

59


60/63

FINDINGS FROM THE STUDY

• Aro" the analysis it is found that 5B' of the respondents belong to the age group of

5


61/63

• It is found that -.-' of the respondents find solution to solve the proble" by

preplanned work.

• It is identified that 5B' of the respondents agreed that the organiation arranges the

stress progra" called "editation class.

• he researcher found that 5B' of the respondents are satisfied with the "easures

adopted by organiation.

• 2y using C+i-squa," it is found that there is a significant association between the

e7perience and salary.

• 2y using C),,"la$i)# it is found out that there is a strong correlation between the

stress and fear about the >uality in the organiation.

• Aro" ANOVA! it is noted that there is a significant relationship between the

e7perience and causes for stress.

SUGGESTIONS AND RECOMMENDATIONS

Aro" the study it is founded that "ost of the e"ployees feel "uch pressure in

co"pleting a task hence it is suggested to the "anage"ent to encourage plan schedule and

give a detail description about the pro@ect work it "akes the e"ployees to beco"e fa"iliar

with the pro@ect of their clients and also "ake the e"ployee to co"plete the task without any

work pressure.

61


62/63

Aro" the study the research identifies that the organiation is providing the stress

progra" activities to the e"ployees! but the e"ployees are not utiliing the opportunities to

the full e7tend. If the e"ployees/ utilies the stress progra" in a letter way the cause of stress

can be "ini"ied.

It has also identified that "ost of the respondents get high level of stress when the

superiors scold hence it is suggested to the respondents to have open "ind and to think

broader to e7cel in the career path.

Aro" the study the research identifies that so"e e7tend of e"ployees carry out their

work in the preues and "easures adopted

by the organiation. he organiation can also concentrate on the area of plane schedule and

62


63/63

giving a detailed description of the work schedule which "akes the e"ployee to co"plete the

work without any work pressure.

he organiation can also provide better opportunities towards the progra" on

"editation and yoga classes which in increases the presence of "ind and "akes the e"ployee

to think in broader.

*o the research concludes that stress is good for sa"e e7tent! but Kwe need to find the

opti"al level which "otivates but not overwhel" usO.

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