henderson, nv | march 11-13, 2019 · and improve your customer experience! john giamalvo, equifax...
TRANSCRIPT
Henderson, NV | March 11-13, 2019
AgendaMonday, March 11
Tuesday, March 12
2:00 - 4:30 PM - Badge Pick-up Reception Desk
5:00 - 7:00 PM - Welcome Reception Opium Patio
8:00 - 9:00 AM - Breakfast Grand Ballroom
10:10 - 10:30 AM - Exhibitor Spotlight - Dominion Dealer Services, RouteOne, Reynolds and Reynolds
Grand Ballroom
10:45 - 11:45 AM
Digital Retailing Soft Pull Credit/Compliance MiscAdapting to an Electronic EcosystemJesse Pappas, RouteOne
Think Like Your Customer: Start Sales and Finance at the Same TimePete MacInnes, eLend
The Advantages of using Alternative Data to fund the best deal David Elmore, Experian
AI, BI or BS? 5 Ways Real AI Can Benefit Your Dealership Derrick Disterhoff, Dominion Dealer Services
Del Sol Del Fuego Del Mar II Del Mar I
12:00 - 12:30 PM - Lunch Grand Ballroom
Brian Martin | Finance DirectorBryan Honda | Fayetteville, NC
E X P ER IEN C E T HE
d o c u PA D® S YS T EM
reyrey.com/docuPADbh | 866.424.0548
© 2019 The Reynolds and Reynolds Company. All rights reserved. 1008916 3/19
Part of Reynolds Retail Management System...
Transforming the way consumers experience your dealership.
We’ve generated an additional $40,000 a month in profit with the docuPAD system.
9:10 - 10:10 AM - General Session: Credit Bureau Panel Equifax, Experian, TransUnion
Grand Ballroom
Moderated by Steve Luyckx, CEO Open Dealer Exchange
Join Steve Luyckx as he leads an important panel discussion with leaders from the three credit bureaus: Equifax, Experian and TransUnion. The topics covered during this must-see discussion will include:
• Synthetic Fraud – what it is and how to protect your dealership from this very real threat
• Alternative Data – the types and benefits of alternative data and how lenders are using this data to fund more deals
• Trends in Consumer Credit – discussion will get the audience up to date with the evolution of the consumer credit industry
9:00 - 9:10 AM - Welcome Grand Ballroom
10:30 - 10:45 AM - Break Grand Ballroom
Agenda
1:00 - 1:50 PM - General Session: Soft Pull Solutions - How to use them at your store to drive more leads.
Grand Ballroom
Ken Hill – 700Credit Dealer Panel
Soft-Pull, Prescreen, Pre-Qualification – These terms are gaining popularity in discussions at dealerships across the country. What do they all mean? Where are they utilized throughout your dealership? How are they the same or different? What are your compliance obligations using a soft-pull? In this session, we will review the terms, the technology, and most importantly, your compliance obligations in using these solutions at your store.
3:30 - 4:30 PM
2:00 - 2:50 PM
4:30 - 6:30 PM - Reception with Exhitibitors
Digital Retailing Soft Pull Credit/Compliance MiscBring Your Sales Process Online Bill Liatsis, CreditIQ
Digital Merchandising and Personalized Payment Marketing Torben von Staden, truPayments
Synthetic Identity Fraud: The Cause and Effect in the Auto MarketplaceChad Gluff, TransUnion
Why credit union financing makes sense for your dealership in today’s competitive marketplace Tim Edwards, CUDL
Del Sol Del Fuego Del Mar II Del Mar I
Digital Retailing Soft Pull Credit/Compliance MiscWhat My Mattress in a Box Taught Me About the Future of the Automotive Industry Eric Giroux, DealerSocket
Daily Call to Action Lead Generation Program Bob Lettis, 700Credit for D2D Marketing
Notices, Notices, Notices, Oh My! Requirements for Adverse Action, Credit Score Disclosures, and the Risk Based Pricing RuleJennifer Sarvadi, Hudson Cook
Maximizing Your Application Volume Online - As more and more purchases are made online, are you maximizing your opportunities? Brian Carduff, Ryan Blasdel, MagiLoop
Del Sol Del Fuego Del Mar II Del Mar I
Grand Ballroom
Agenda
Wednesday, March 13
8:00 - 9:00 AM - Breakfast Grand Ballroom
9:10 - 10:10 AM - General Session: Digital Retailing Roundtable: Roadster, eLend, truPayments, CreditIQ
Grand Ballroom
Moderated by Bob Lettis, Vice President of Business Developement, 700Credit
Bob Lettis will be joined on stage by four leaders in the digital retailing space: Roadster, eLend, truPayment, and CreditIQ. Each vendor will have a chance to provide their approach and perspective to this exploding trend. Come prepared with your questions for this powerful group of presenters.
9:00 - 9:10 AM - Welcome Grand Ballroom
10:10 - 10:20 AM - Exhibitor Spotlight CUDL, Orbee Auto, Tagrail, Servisell
Grand Ballroom
CUDirect.com/CUDL
Finance faster with the CUDL network of 1,100 credit unions. Simply launch the CUDL
financing platform for real-time decisions, or tap into existing pre-approvals from
credit unions ready to finance your car sale. And with the new CUDL mobile app,
you can take CUDL with you for funding notifications on-the-go, or on the lot.
Launch CUDL today and see how fast financing can get.
Dealers Choose CUDL
Fast credit union financing with seamless DMS integration.
CUDL is...3:00 - 3:30 PM - Break Grand Ballroom
10:30 - 10:45 AM - Break Grand Ballroom
12:30 - 12:50 PM - Exhibitor Spotlight DealerSocket, Auto/Mate, AutoLoop
Grand Ballroom
Are you using video throughout the entire sales
process? Grab a potential car shopper’s attention by
communicating with more than just a keyboard.
Send real-time personalized video messages throughout
the buying process with Dominion Vision CRM’s
advanced video communication technology.
90% of customers say videos help them make purchasing decisions.
-Forbes
So advanced,it’s simple.
transformyourcrm.com877.421.1040Powered by CRMSuite
Get Personal
with Video Built
Into Your CRM
Agenda10:45 - 11:45 AM
Digital Retailing Soft Pull Credit/Compliance Misc5 Mistakes to Avoid When Launching a Digital Retailing Solution Amit Chandarana, Roadster
The Future of Messaging Eric Schlesinger, ActivEngage
Optimizing the Funnel: How Digital Retailing can help you find, target and convert shoppers to increase efficiency and improve your customer experience! John Giamalvo, Equifax
Digital Marketing Update: Top 5 Trends to Watch in 2019 Jonah Cole,Dominion Dealer Services
Del Sol Del Fuego Del Mar II Del Mar I
12:30 - 12:50 PM - Exhibitor Spotlight Grand Ballroom
12:00 - 12:30 PM - Lunch Grand Ballroom
1:00 - 1:50 PM - General Session: Dealership Compliance Grand Ballroom
Ken Hill, 700Credit Jennifer Sarvadi, Hudson Cook
We will cover what dealers need to know regarding the latest requirements for your compliance office, and what is happening today with compliance audits and what it means for your store.
2:00 - 2:50 PM
Digital Retailing Soft Pull Credit/Compliance MiscUsing Automated Equity Mining to Increase Sales Ken Grinn, AutoLoop
Driving Leads into Sales Using Soft Pull Technology and Actionable Analytics Orbee Auto & Florida Fine Cars
From Gutenberg to Digital: The F&I Process and Regulations Terry O’Laughlin, Reynolds and Reynolds
DMS and 3rd Party Tools Should Improve Work-Flow – Not Complicate It Alan Heaton, Automate
Del Sol Del Fuego Del Mar II Del Mar I
3:00 - 3:30 PM - Wrap-Up Grand Ballroom
Maps
©2019 Auto/Mate, Inc. All rights reserved. By Car People, For Car People™
Don’t Let Fear of Change Hold Your Dealership Back.
Time toReassessyour DMSWhen was the last time you truly felt good about your relationship with your DMS? Unless you’re already an Auto/Mate customer, our guess is that it’s been awhile. Between the lousy support, shifty contract renewals and price increases that come out of nowhere, what’s there to feel good about? And now that interest rates are rising and margins are being squeezed, dealerships need value from their DMS — not headaches. If you feel this way, you’re not alone. Many dealers recognize their need for change but are fearful of it. Your team might resist. The conversion and training process can seem like a hassle. But with the right partner, you can overcome your fears and see a positive future. The install and support team at Auto/Mate are black belts, and have all worked in dealerships for years. They know what it takes to get your team into their comfort zone with a smooth, organized process.
Isn’t it time you get more out of your DMS?Learn why it’s time for something new at www.automate.com/change.
Equity Mining… Automatically.Convert more customers with AI-based offers.
Equity MiningQUOTE
Visit us at
AutoLoop.com/Quoteto see what we can do for you.
877-850-2010 [email protected]
AutoLoop Quote is the comprehensive equity mining platform that gives you the intel you need to drive up to 10%-25% more sales every month. And now, it’s completely integrated with the 700Credit QuickScreen solution.
Show App
1. Type https://crowd.cc/s/2qMfG in web browser2. Click “Download iPhone/iPad App” to load Apple’s App Store and download the app.
Download Instructions
1. Type https://crowd.cc/s/2qMfG in web browser2. Click “Download Android App” to load the Google Play Store and download the app.
To gain access to event content, you will be prompted to confirm your registration. A code was sent to the email you used to register for 2019 Dealer Summit. If you lost your password, you can re-enter your email in the app.
Download Our Show App! • Ask Live Questions During Sessions • Connect with Other Attendees • Manage Your Schedule • Download Session Presentations• And Much More!
Learn How to Engineer Your Unique Consumer ExperienceFrom the initial online credit application through contract execution, our highly functional toolset and open integration platform empower our customers to create a seamless and efficient F&I experience online and in-store. Our Business Development Team is here to support your initiatives with personalized in-store or online training.
Schedule your training today, call 866.768.8301 or visit www.RouteOne.com
One Connection to All Your F&I
Don’t Let Synthetic Fraud Drive Down Your Bottom Line
9 am: Credit Bureau Panel Discussion
2 pm: Synthetic Identity Fraud: The Cause and Effect in the Auto Marketplace
?Did you know outstanding balances on auto loans linked to suspected synthetic identity fraud grew more than 3x from 2012 to 2017?
On Tuesday, March 12 join Chad Gluff, Director of Global Identity and Fraud at TransUnion, as he discusses:
• How synthetic fraud impacts dealers • The 4-step process used to create synthetic identities• How to spot fraud at point of sale
31440 Northwestern Hwy Farmington Hills, MI 48334
[email protected](866) 273-3848
Credit Reports Access to reports from the leading
national credit bureaus: Equifax, Experian and TransUnion.
Consumer PrequalificationDrive exponentially more qualified leads to
your dealership with our website-based Quick Qualify and Quick Application credit
solutions.
PrescreenOur QuickScreen solution gives dealers a unique insight into your customer’s credit profile even before pulling a credit report!
700Credit is the automotive industry leader in delivering the most robust, bureau-inclusive credit, compliance, prescreen and consumer pre-qualification solutions on the market today. We o�er power-ful yet simple access to all of the information you need about your customers so you can make the right funding decisions, while keeping a close eye on compliance.
Credit,Compliance,
Prescreen, & Consumer Prequalification
CDKGLOBAL.COM/DEALERPEOPLE LEARN MORE AT
At CDK Global, we work to help connect you to your customers. But our first and most important connection will always be to you. Because our solutions are only as good as the time we spend listening to you. In person or on the phone, we’re willing to go the distance. Because we’re dealer people. And that’s what we do.
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Keith L., Account Sales Executive
DEALER PEOPLE. BECAUSE WE’RE
WE GO THE EXTRA MILE.
OR FIVE HUNDRED.
Notes
Sponsors