henley forum draft agenda - 17 sep 2015

4
Henley Forum Meeting Thursday 17 th September 2015 Changing mindsets and behaviours Draft agenda 09.30 Registration 10.00 Welcome and networking Dr Sharon Varney, Henley Forum 10.30 Title TBA Description TBA Professor Patricia Riddell, University of Reading 11.35 KM - Driving behavioural change by understanding client needs Having completed his MBA Management Challenge on behavioural change in law firms, Stuart is well-placed to examine how KM can be applied to encourage behavioural change in the legal services context. He will talk about some examples he has come across in practice including; asking clients what they really want; interpreting the answers to identify where they see value; utilising these insights to develop more client-centric legal services; and identifying barriers to improving service delivery. Stuart Hopper, Director of Knowledge Management, Baker & McKenzie 12.15 Lunch 13.15 Members’ Showcase: Mindset and behaviour change in membership organisations Michael will be sharing some of his experience of working to change mindsets and behaviours in membership organisations and networks such as RIBA (Royal Institute of British Architects), regeneration networks and in the Citizens Advice service. Michael Craven, Citizens Advice 13.45 Introduction to the workshops The Henley Forum for Organisational Learning and Knowledge Strategies

Upload: david-gurteen

Post on 07-Sep-2015

24 views

Category:

Documents


0 download

DESCRIPTION

Henley Forum DRAFT Agenda - 17 Sep 2015

TRANSCRIPT

HBS Document Template

Henley Forum Meeting Thursday 17th September 2015The Henley Forum for Organisational Learning and Knowledge Strategies

Changing mindsets and behavioursDraft agenda

09.30Registration

10.00Welcome and networkingDr Sharon Varney, Henley Forum

10.30Title TBADescription TBAProfessor Patricia Riddell, University of Reading

11.35KM - Driving behavioural change by understanding client needsHaving completed his MBA Management Challenge on behavioural change in law firms, Stuart is well-placed to examine how KM can be applied to encourage behavioural change in the legal services context. He will talk about some examples he has come across in practice including; asking clients what they really want; interpreting the answers to identify where they see value; utilising these insights to develop more client-centric legal services; and identifying barriers to improving service delivery.Stuart Hopper, Director of Knowledge Management, Baker & McKenzie

12.15Lunch

13.15Members Showcase: Mindset and behaviour change in membership organisationsMichael will be sharing some of his experience of working to change mindsets and behaviours in membership organisations and networks such as RIBA (Royal Institute of British Architects), regeneration networks and in the Citizens Advice service.Michael Craven, Citizens Advice

13.45Introduction to the workshopsNote: Numbers are strictly limited for the Kings Play, so please sign up before the event

Kings PlayThe session will allow you to discover meta-skills (related to emotional intelligence) of a truly human and efficient leader. The play draws on tools designed to trigger transformational learning at individual and group level and strengthens leadership skills.Participants experience the Kings Play through active participation, followed by a debriefing on the experience and a group discussion. Through this process, the dynamics shaping contributions to the business agenda are opened for discussion. Dr Sabine Mueller, Burgundy School of Business Dijon / Reines et RoiKnowledge Caf accelerating changeThis knowledge caf style workshop will focus on the challenge of accelerating change by inspiring people to reflect on the foundations of their beliefs, attitudes and behaviours. It will introduce you to cultureQs a change accelerator that uses powerful questions to inspire participants to reflect on the foundations of their beliefs, attitudes and behaviours.While engaging in deep meaningful conversations, people connect quickly, enabling the invisible borders that hinder collaboration to fall away.Eric Lynn, cultureQs

16.00Refreshments

16.15So why would anyone want to change their mindset?The final session of the day will start by addressing a fundamental question: why would anyone want to change their mindset in the first place? It will consider how reflective practice can enhance awareness. And it will conclude by enabling you to capture your reflections on the day.Dr Chris Dalton, Henley Business School

17.00Close

Session Leaders Biographies

Patricia Riddell

Stuart Hopper Stuart is Director of Knowledge for the Global Mergers & Acquisitions Practice at Baker & McKenzie. He combines a practical focus on the effective delivery of services, with his areas of specialism which include strategic knowledge management and business planning. Together, these give him a strongly commercial approach, enabling him to combine all of the elements necessary to deliver value to clients, including operational efficiency, practice management and development, business strategy, the hands-on integration of knowledge management with business development and training, as well as other aspects of practice support across a culturally diverse, global organisation.Stuart has over 20 years' experience as a qualified solicitor in multi-national firms, having worked in UK, Spain and the British Virgin Islands. He is a regular speaker at KM conferences and contributor to various publications. He holds an MA from Oxford and an MBA from Henley. Stuart also chairs the Advisory Group to the Social Mobility Foundation and is on the Executive Panel for McKinsey Quarterly.

Michael Craven

Sabine Mueller Born and raised in Germany, Sabine is a personal coach and associate lecturer in entrepreneurship and personal development at the Burgundy School of Business in Dijon, France. She possesses 10 years of professional experience in planning and implementing international seminars on entrepreneurial learning and personal leadership in diverse cultural settings. Sabine holds a masters in education & psychology, a postgraduate diploma in coaching and a PhD in entrepreneurship education. The objective of her work is to help individuals and groups access their creative resources and to be more authentic as a means to lead a fulfilled life. She is a co-founder of the initiative Reines et Rois (Queens and Kings) that offers the systemic tool the kings game to private and professional target groups in Europe.

Eric Lynn

Chris Dalton

Sharon VarneyDr Sharon Varney is a specialist in developing organisations and people. She works at a strategic level, helping to create more effective organisations, and engages at a very human level supporting people to manage personal change and transition.Sharon developed her cross-sector learning and change expertise as a senior manager working in large, global organisations. She was Group Head of Learning and Communications for an engineering and construction company in the offshore oil and gas business. Previously she was Vice President for international learning and development at a US bankSharon now runs her own consulting practice space for learning - and is a member of the faculty team at Henley Business School.