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From Students… …to Professionals The Capstone Experience Beta Presentation Customer Service System with Chatbot Department of Computer Science and Engineering Michigan State University Spring 2018 Team Phoenix Group Fatema Alsaleh Sarah Fillwock James Finch Amanuel Goshu Daniel Shumaker

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Page 1: Here’s the Titlecse498/2018-01/schedules/all-hands-meetings/... · Amanda . Quick Reference Guide Viewer Save Manufacturer EQUINOX Terminal Type T4205 Application Type HOTEL Product

From Students…

…to Professionals

The Capstone Experience

Beta PresentationCustomer Service System with Chatbot

Department of Computer Science and EngineeringMichigan State University

Spring 2018

Team Phoenix GroupFatema AlsalehSarah Fillwock

James FinchAmanuel Goshu

Daniel Shumaker

http://www.capstone.cse.msu.edu/

Page 2: Here’s the Titlecse498/2018-01/schedules/all-hands-meetings/... · Amanda . Quick Reference Guide Viewer Save Manufacturer EQUINOX Terminal Type T4205 Application Type HOTEL Product

Project Overview

• Quick Reference Guides (QRGs)

• Platform by which employees digitize QRGs

• Easy searching and viewing

• Chatbot to answer general customer questions

The Capstone Experience Team Phoenix Group Beta Presentation 2

Page 3: Here’s the Titlecse498/2018-01/schedules/all-hands-meetings/... · Amanda . Quick Reference Guide Viewer Save Manufacturer EQUINOX Terminal Type T4205 Application Type HOTEL Product

System Architecture

The Capstone Experience Team Phoenix Group Beta Presentation 3

Page 4: Here’s the Titlecse498/2018-01/schedules/all-hands-meetings/... · Amanda . Quick Reference Guide Viewer Save Manufacturer EQUINOX Terminal Type T4205 Application Type HOTEL Product

QRG Manager Application: Home Screen

The Capstone Experience Team Phoenix Group Beta Presentation 4

Page 5: Here’s the Titlecse498/2018-01/schedules/all-hands-meetings/... · Amanda . Quick Reference Guide Viewer Save Manufacturer EQUINOX Terminal Type T4205 Application Type HOTEL Product

QRG Manager Application:Edit Screen

The Capstone Experience Team Phoenix Group Beta Presentation 5

Page 6: Here’s the Titlecse498/2018-01/schedules/all-hands-meetings/... · Amanda . Quick Reference Guide Viewer Save Manufacturer EQUINOX Terminal Type T4205 Application Type HOTEL Product

QRG Manager Application:Administration Screen

The Capstone Experience Team Phoenix Group Beta Presentation 6

Page 7: Here’s the Titlecse498/2018-01/schedules/all-hands-meetings/... · Amanda . Quick Reference Guide Viewer Save Manufacturer EQUINOX Terminal Type T4205 Application Type HOTEL Product

Customer Service Chatbot

The Capstone Experience Team Phoenix Group Beta Presentation 7

Page 8: Here’s the Titlecse498/2018-01/schedules/all-hands-meetings/... · Amanda . Quick Reference Guide Viewer Save Manufacturer EQUINOX Terminal Type T4205 Application Type HOTEL Product

What’s left to do?

• QRG Manager App

• Stress testing

• UI enhancement

• Chatbot

• Intent recognition

• UI enhancement

The Capstone Experience Team Phoenix Group Beta Presentation 8

Page 9: Here’s the Titlecse498/2018-01/schedules/all-hands-meetings/... · Amanda . Quick Reference Guide Viewer Save Manufacturer EQUINOX Terminal Type T4205 Application Type HOTEL Product

Questions?

The Capstone Experience Team Phoenix Group Beta Presentation 9

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