high performing firms-growth through a winning culture and thriving in the shift change

High-Performing Firms-Growth Through a Winning Culture

Thriving in the Shift Change

Tom Hood, CPA, CITP, CGMA CEO

Maryland Association of CPAs Business Learning Institute

@tomhood

If there is a conversation about the future of the profession, you're bound to hear Hood's name mentioned as one of the people leading the way. – Accounting Today

Tom Hood, CPA, CITP, CGMA

! Named the Second Most Influential in Accounting

by Accounting Today Magazine 2013 ! Top 150 Influencer by Linked-In ! Top 25 Influencers in Learning & HR by HR

Examiner ! Top 25 Public Accounting Thought Leaders by

CPA Practice Adviser ! Working on Learning Management with AICPA/

CPA2Biz, Cloud Curriculum, Performance Management /XBRL, Leadership & Generations

CEO Maryland Association of CPAs (MACPA) www.macpa.org Business Learning Institute (BLI) www.blionline.org

http://www.linkedin.com/in/tomhood/

Download today’s slides at … www.SlideShare.net/thoodcpa

Insights to Ac,on

“One without the other is either useless or destruc,ve” T

www.blionline.org

HOW TO PROFIT FROM INNOVATION: Building the Agile Learning Organization

Business Wins in the Turns

The Shift Change

The Shift Change 1.  Leadership!2.  Learning!3.  Technology!4.  Generations!5.  Workplace!

Leadership

The Next Gen CPA Leaders… 1.  are proactive, flexible, adaptive and collaborative by nature;

2.  have regained the trust of their clients and the public at large;

3.  have successfully bridged the profession’s “leadership gap” by focusing on succession planning, personal growth, and generational cooperation;

4.  have created the profession’s premier global industry standards and best practices;

5.  have redefined the profession through work / life integration, collaboration, and a team-first approach; and

6.  have earned a reputation as technological innovators.

How? 1. Professional unity 2. Work / life integration 3. The evolving nature of leadership and new leadership models

4. Proactive, goal-focused planning

5. Networked collaboration 6. Embracing and adopting new technologies

From: To: Hierarchy Network Transactions Relationships Efficient Effective Well managed Well led Command & Control Connect &

Collaborate Push Pull Good Great

Learning

www.blionline.org

•  Identify Competencies • Career Path (Ladder) • Curriculum • Cloud Learning

Our approach – The Four C’s

The right talent with the right skills at the right time

www.blionline.org

www.blionline.org

The Bounce – Career path

T

Curriculum design by BLI and AICPA using Top 5 Competencies

for future from CPA Horizons research and job levels from the BLI “Bounce” Model. Leadership

and Communications were combined and the 5th category expanded to include practice

specialties for firms and functional areas for corporate.

Examples would include:

Corporate Accounting, FP&A, divisional reporting, shared

services, etc. CPA Firms would have audit, tax,

industry specialties.

These technical areas would have specific curriculums designed to

meet their specific technical competency needs.

www.blionline.org

Learning as a Platform

“If we could help learners manage their learning, I speculate that there would be as much as a 500 percent increase in benefits…”

- Patricia McLagan – ASTD Magazine

CloudLearning

"We see this system as a key recruitment and retention tool, allowing us to offer our people many of the things that the largest firms do - competency–based curriculum, career paths, and just-in-time learning, and our own custom D&S learning center. " " " "!

"- Allen DeLeon, Managing Partner!

www.blionline.org

R.O.I = R.O.P

Technology

You Must Be Present To Win

Generations

Generational Issues

•  Tone at the Top •  Cross generation meetings •  Communication with Feedback frequently •  Trust & try •  Openness •  Embrace technology •  Build on strengths

Dealing with Generations

•  Build on Strengths •  Create a Positive Work Environment •  Collaborate

Workplace

1.  All cloud, all the ,me. 2.  Technology 3.  Mobility 4.  An open mind 5.  Coffee!

Essen%als 1.  Don’t manage. Lead. 2.  Hire the right people. 3.  Communica,on. 4.  Integra,on – Outlook, contacts, e-‐

mail, calendars 5.  Updates / connec,ons

Managing virtually Jody Padar Jason Blumer Jennifer Katrulya

Work is not a place, it is what you do.

And What you do while

working is fundamentally

different.

5 virtual-‐work essen,als 1.  The right technology 2.  The right mobile solu,ons 3.  The right apps 4.  In-‐office tech support 5.  In-‐office moral support

“The first challenge for leaders is to be willing to be open to the idea that your advantage might not last.” - Rita McGrath

The Warning Signs •  I don’t buy my own company’s products or services •  We are investing at the same levels or even more and

not getting margins or growth in return •  Customers are finding cheaper or simpler solutions to be

“good enough” •  Competition is emerging from places we didn’t expect •  Customers are no longer excited with what we have to

offer •  We are not considered a top place to work by the

people we would like to hire •  Some of our very best people are leaving •  The growth trajectory has slowed or reversed

www.blionline.org/rita

T

“You can’t stop the waves but you can learn how to surf.” – Jon Kabbat-Zin

High Performers - The Top Five Attributes�� Internal stability and external agility

1.  Ambition or “humbition” – world-class ambitions 2.  Deployment & Development of people (think learnability) 3.  Strategy and Leadership (vision, values, culture) 4.  Stable relationships in their ecosystem(s) 5.  Innovation is continuous and part of everyone’s job

Strengths – Strategy - Collaboration

“In order to buy-in, they have to weigh-in.” - Pat Lencioni

Return on Investment Cri%cal Areas Investment Return

People 2% 20%

Processes 2% 15%

Organiza,on Structure 2% 10%

Culture 1% 20%

Leadership 1% 10%

Informa,on 10% 15%

Technology 82% 10%

Source: Informa,on Masters – Secrets of the Customer Race by John McKean

www.blionline.org

Engagement – Alignment - Commitment

Business Wins in the Turns

www.blionline.org

How can we help you keep your L>C?

•  Strategy & Alignment •  Curriculum tied to strategy •  I2a Leadership Academy •  BLI Leadership Express - on-

demand leadership support •  Social learning In a period of rapid change and

increasing complexity, the winners will be those organizations who can keep their rate of learning greater than the rate of change

and greater than their competition. – Tom Hood

http://cpa.tc/32r

Resources


Take the test and add up your score

Source: Rita McGrath, End of Competitive

Advantage


How do you measure up?

Score Band Diagnosis Action Implication

14-28 Danger! Extreme exploitation orientation

Urgent issue for senior team; major risk of being disrupted

19-42 Exploitation bias At risk of being trapped; urgently review business health

43-56 Most common; Pockets of agility but fighting with established businesses

Innovation and disengagement need to be strengthened and made systematic; senior team needs to get involved

57-70 Moving faster, getting into a rhythm

Support those working in new way; focus on resource allocation

71+ Learning to compete with transient advantage

Remain watchful! Rita wants to meet you.

What would Rita do?

L I V E

SPONSORED BY:


CloudLearning - JIT

•  Work Sucks and how to fix it.

•  Remote •  The Year Without

Pants

Workplace Resources:

3 Books

Generational Issues - Resources

Blog Post http://cpa.tc/2un Blog Post http://cpa.tc/2vz Slideshare http://cpa.tc/2w4

Bottom line - Connect & Collaborate

Great ideas can come from anywhere!