HIMSS Clinical & Business Intelligence

Community of Practice

March 26, 2015

Welcome

Shelley Price, MS, FHIMSS

C&BI Community Organizer

Director, Payer & Life Sciences, HIMSS

Nancy Devlin

C&BI Community Organizer

Senior Associate, Payer & Life Sciences, HIMSS

Michael Brooks, BS, MBA, CPHIMS

C&BI Community Co-Chair

Specialist Leader, Healthcare Information Management

Deloitte Consulting LLP

Michael Berger, PE

C&BI Community Co-Chair

Chief Analytics Officer

Affinity Health Plan

Agenda • Welcome

• HIMSS C&BI Community Updates / Announcements

• Presentation & Discussion:

“Increasing Patient Engagement through Moffitt’s Patient Portal”

o Jennifer Camps, MBA, Director, Clinical Systems,

Moffitt Cancer Center

• Wrap-Up / Next Steps

C&BI Community Updates / Announcements

Join us at HIMSS15!

http://www.himssconference.org/education/symposia/Changing-

Payment-Models-Symposium

C&BI Community

Guest Speaker

Increasing Patient Engagement through Moffitt’s Patient Portal

March 26, 2015

7

With heightened regulations and the increasing importance of involving a person in their care, patient engagement strategies have become increasingly more important to organizations. Learn how Moffitt Cancer Center is using a patient portal to help patients engage with their care and better manage their oncology health.

OUR SUCCESS CAN BE MEASURED BY OUR NUMBERS. 2013

National Prominence

U.S. NEWS &

WORLD

REPORT

Best Hospitals

Objectives

• Contrast Patient Portal and its functionality from inception to current state

• Discuss seamless patient experience within our portal – while incorporating third party applications

• Define the process created to obtain and maintain patient, provider and executive support

Portal Technologies

• PATIENTS: My.Moffitt.org

Free secure gateway to the patient’s health

information to empower and engage the

patient along every step of their journey

Provides secure access to appointments,

lab results, clinical notes, staff

communication and educational resources

• REFERRING PHYSICIANS: Refer2Moffitt.com

All-in-one physician resource to follow patient’s

progress and stay informed

Access to records, physician directory, referral

information, clinical trials and continued education

Current Functionality

Patient Portal Functionality

• Patient Portal redesign

• Mobile enhanced site

• Promotional banner

• Appointments

• New patient resources

• Electronic patient questionnaire (EPQ)

• Lab results available within 36 hours

• Full medical record available (few exceptions)

• Cerner Direct implementation

• Secure messaging

• Pathology and Radiology reports

• Enhanced online bill payment

• Patient education/Tutorials

• My Search

• Survivorship portal

• TCC online consent

Seamless Experience

Seamless Experience

• Single Sign On (SSO)

• Use SAML, an XML-based open standards data format – By utilizing SAML, we are able to keep the users credentials

within Moffitt.

– Users authentication information is never provided to the third parties, overall reducing security risks in the event of a breach.

• Leverage with following applications: – Cerner Patient Portal

– Electronic Patient Questionnaire (EPQ)

– Online Bill Payment

Adoption and Utilization Rates

Patient Portal Statistics

100% of new

Moffitt patients

FY15

100% of new Moffitt patients in January

Patient Portal Statistics

Patient Portal Statistics

22

FY2014 FY2015 Increase/ Decrease FY2014 FY2015 Increase/ Decrease

July 4,741 6,227 31% July 16,709 23,095 38%

August 4,689 6,210 32% August 16,839 25,037 49%

September 4,706 6,583 40% September 16,365 27,532 68%

October 5,128 6,840 33% October 18,174 29,698 63%

November 4,712 6,489 38% November 15,878 25,689 62%

December 4,878 6,698 37% December 16,113 28,562 77%

January 5,642 7,520 33% January 20,219 32,476 61%

TOTALS 34,496 46,567 35% TOTALS 120,297 192,089 60%

UNIQUE USERS LOGINS

Promotional Pieces Panel Card

Tent Card

Monitor Wrap

Postcard/Mail Campaign

Magnet

Questions/Comments

• Want to get involved?

Speaker or topic ideas

Key note presenter

Blogger, twitter

Contact Nancy Devlin

• Community Website

www.himss.org/ClinBusIntelCommunity

Wrap-Up

JOIN US!

• Next meeting: Thursday, May 28, 2015

Topic - TBA

Speaker(s) - TBA

Next Steps

FY15 Leadership and Contact Information Chair: Michael Brooks, BS, MBA, CPHIMS Specialist Leader Deloitte Consulting LLP mibrooks@deloitte.com Mike Berger, PE Chief Analytics Officer Affinity Health Plan Mberger@affinityplan.org HIMSS Community Organizers: Shelley Price, MS, FHIMSS Nancy Devlin Director, Payer and Life Sciences Sr Assoc., Payer and Life Sciences HIMSS HIMSS sprice@himss.org ndevlin@himss.org

Thank you!

…and Happy !

Appendix

J.D. Whitlock, MPH, MBA, CPHIMS* --

Chair Vice-President, Clinical & Business Intelligence

Mercy Health

Cheryl Bowman, CPHIMS Data Manager

University of Wisconsin Hospital and Clinics

Michael Brooks, BS, MBA, CPHIMS,

FHIMSS* Specialist Leader

Deloitte Consulting LLP

Robyn Chatman, CPHIMS, FAAFP, MD,

MPH Physician

Healthbridge

Teresa Gocsik, MS, CRNA, CPHIMS* Director

Aspen Advisors

Michael Kurliand, MS, RN* IS Strategy Consultant

Children's Hospital of Philadelphia

Sharon Lynn Morley, RN/CNS Client Manager

Humedica

Arthur Panov, MPH, CPHIMS* HIT Architect

IBM

Stuart Rabinowitz, MBA, BC Director Federal Markets - Socrata

Socrata

Maxine Rand, DNP (c), MPA, RN-

BC, CPHIMS* Director, Clinical Education, Practice &

Informatics

Kaiser Permanente

Chester H Robson, DO, FAAFP Regional Director of Medical Informatics,

Ambulatory Systems

Adventist Midwest Health

Wolf Stapelfeldt, MD* Chairman, General Anesthesiology

Saint Louis University Medical Center

* Indicates a

returning

committee

member

2014-2015 C&BI Committee Members

C&BI Community of Practice The goal of the C&BI Community is to bring together thought leadership and share knowledge that will support the future success of our members by improving their ability to understand and form partnerships to manage C&BI as a part of doing business and providing accountable and quality care to their members. The Community will support activities that promote peer-to-peer networking, problem solving, solution sharing, and education.

Topics of focus may include:

• Storage and Management of Data and Supporting Technologies

• Knowledge Management to Support Accountable and Quality Care

• Case, Risk & Cost Management

• Best Practices Clinical & Business Analytics

• Clinical Decision Support

• Research Data Warehousing/EDW

• Data Lifecycle Management

C&BI Community of Practice

• Open to all HIMSS members (current membership: approx 8,200 people)

• Will meet virtually 6 times/year

• Agenda for the meetings may include:

• Commencing with a short series of 2-Minute Drills presented various Community members

• Topical discussion with key note presenter

The ‘2-Minute Drill’ is based loosely on the sports analogy, and in this case

is a fast-paced (short in length) presentation on a hot, emerging, or timely topic, news event (e.g. research paper, game-changing market or technology news), or recent and relevant event (e.g., federal public meeting, legislative/federal/judicial news, critical conference or educational event).

2-Minute Drills foster greater peer-to-peer networking, member engagement, problem solving,

solution sharing, and education. If you are interested in presenting any drills, please contact Nancy or Shelley.

C&BI Task Forces Data and Analytics Task Force

CO-CHAIR: Raj Lakhanpal, MD, FACEP | CEO | Spectramedix

CO-CHAIR: Carol Muirhead, MBA | Sr. Informatics Project Specialist | PinnacleHealth

This group creates resources and tools to help providers and provider organizations manage, integrate and

aggregate the necessary information to support robust data and analysis, facilitate effective reporting by

translating data into meaningful knowledge, resulting in improved quality, clinical and financial outcomes.

Meeting times: 3rd Tuesday of the month, 1:00-2:00pm ET

NEW! Population Health-Accountable Care Task Force

CO-CHAIR: William Beach, PhD | Regional Director for Regulatory Readiness, Northern Region | St. Joseph

Health System

CO-CHAIR: Jennifer Jackson | Senior Director, IT Population Health Data Solutions | Banner Health

This group creates resources and tools to help healthcare organizations (providers, hospitals, integrated

delivery networks, health plans and other stakeholders) use C&BI to execute population health management

initiatives. These resources and tools to help these organizations achieve the industry transition from

volume to value based population-based healthcare, particularly through delivery models such as

Accountable Care Organizations.

Meeting times: 3rd Wednesday of the month, 2:00-3:00pm ET