himss clinical & business intelligence community of...
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HIMSS Clinical & Business Intelligence
Community of Practice
October23, 2014
Welcome
Shelley Price, MS, FHIMSS
C&BI Community Organizer
Director, Payer & Life Sciences, HIMSS
Nancy Devlin
C&BI Community Organizer
Senior Associate, Payer & Life Sciences, HIMSS
Michael Brooks, BS, MBA, CPHIMS
C&BI Community Co-Chair
Specialist Leader, Healthcare Information Management
Deloitte Consulting LLP
Michael Berger, PE
C&BI Community Co-Chair
Vice President, Enterprise Analytics
Geisinger Health System
Agenda • Welcome
• HIMSS C&BI Community Updates / Announcements
• Presentation & Discussion:
“Data Governance Program Overview” o Terri Mikol, Director, Data Governance Office, University of Pittsburgh
Medical Center
• Wrap-Up / Next Steps
C&BI Community Updates / Announcements
NOVEMBER 20-21, 2014 THE WESTIN WATERFRONT | BOSTON, MA
For More Information & To Register Go To: www.bigdatahitforum.com
C&BI Community
Guest Speaker
October, 2014
Terri Mikol, Director, Data Governance Office
Data Governance Program Overview
Data Governance Program
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UPMC At a Glance Largest employer in Pennsylvania,
with more than 62,000 employees.
More than 3,400 employed physicians .
More than 20 academic, community, and
specialty hospitals and 400 outpatient sites.
Serving 2.3 Health Plan members.
Ongoing strategic affiliation with the University
of Pittsburgh.
Ranked among the top 10 recipients of NIH
funding.
Data Governance Program
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Why is UPMC deploying a formalized Data Governance Program now?
UPMC has been working successfully in the data warehousing and business intelligence spaces for over 20 years.
Mature data warehouses are in place for several of UPMC’s larger divisions.
Tens of thousands of reports and analytics solutions are in production today.
Each divisions has standardized on key metrics.
Data Governance Program
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UPMC’s Evolving Strategy for the Future
Foster focused research
leading to better
understanding of illness
and targeted approaches
to effectively treat
aggressive disease while
reducing
over-diagnosis and
over-treatment.
New Models of Care
Evolve/reshape UPMC to
meet market needs and
serve as a public health
laboratory reducing
unnecessary costs and
enhancing value, while
enhancing competitive
strength and positioning
UPMC to prevail under
health reform and
economic uncertainty.
Smart Technology
Create innovative
technology to support
new care models by
bringing intelligence to
information.
Good Science
Data Governance Program
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Personalized Medicine
What is the next best action for you? Best Action for YOU
Personal
Your
DNA
Health/
Lifestyle
Medical
History
Community
Best Patient
Care
Population
Health
Medical
Research
Data Governance Program
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Do you believe…
Answers to our most challenging healthcare questions are in our data?
With more data than ever imagined, why can’t we answer our questions?
Data Governance Program
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How many employees within the healthcare industry have the ability, access, and tools to query/analyze data?
Not enough.
Data Governance Program
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Of those employees…
What do the majority spend their time doing?
Locating data
Parsing bad data
Understanding data
Manually mapping terms
Navigating multiple sources
Analyzing data
OR Discovering
actionable insights
Unproductive.
Data Governance Program
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The Role of Data Governance in Analytics
Enable access to data that is: Legal
Broad
Easy to use
Well-defined
High quality
Harmonized
Make self-service analytics a reality:
Enterprise-wide
Nation-wide
World-wide
Data Governance Program
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Who’s responsible for better data?
Everyone who collects, updates, deletes, moves, stores, and consumes data.
What is Data Governance?
The Master Data Management Institute defines Data Governance as:
“the formal orchestration of people, processes, and technology to enable an
organization to leverage data as an enterprise asset.”
The Data Governance Institute defines Data Governance as:
“a system of decision rights and accountabilities for information-related
processes, executed according to agreed-upon models which describe who can
take what actions with what information, and when, under what circumstances,
using what methods.”
This is not new work!
Data Governance Program
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UPMC’s Data Governance Program Focus
Answering these common questions:
Where can I find the information I need?
Is the data any good?
Does the data mean what we presume it means?
Did the data come from a trusted source?
What am I allowed to do with this information?
Transition data ownership, data related decisions, and data governance to the business.
To enhance a data driven culture, remove the secret sauce and elevate the analytics ability of people outside of IT.
Data Governance Program
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A Tiered Program of Accountability
Data Governance Program
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Executing a plan…
Foundation
• Establish council and office
• Define roles aligned with
policy
• Educate council and staff
• Define scope
• Acquire and implement
tools
• Engage Human Resources
Phase One
• Communicate
• Begin naming the
Stewardship Community
• Educate (make it personal)
• Define initial master data
and metadata priorities
• Establish Business Glossary
guidelines
• Create data profiling
standards
Awareness
Phase Two
• Council drives priorities
• Begin policy/guideline
approval
• Information owners begin
to govern
• Publish data quality metrics
• Deploy master data
• Deploy metadata
• Begin measuring steward
performance
Engagement
Phase Three
• Data Governance practices
become standard in the
project life cycle
• Metadata and master data
are used broadly
• Progress is demonstrated
through improved trending
of data quality metrics
• There is compliance with
Data Governance Policies
and Guidelines
Adoption
Phase Four
Data Governance Program
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Tasks at a glance…
Data integrity • Profile data sources
• Define business rules / quality thresholds
• Measure data quality and report findings to
promote cleansing data at the source
• Publish data quality scorecards for
transparency and planning purposes
Metadata Management • Application Inventory
• Core Reports/Dashboards Inventory
• Business Glossary
• External Reporting Inventory
• Data Movement/Flow
Master Data Management
• Patient / Provider/ Payer attributes
• Facilities model
• Patient/Provider/Facility relationships
• Code mapping across source systems
(patient types, financial classes, vocabularies)
Policy / Guidelines • Information Ownership
• Business Glossary Change Management
• Use of test persons in production systems
• Self-service use of data
• Data movement
• Report documentation standards
Data Governance Program
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Before enterprise initiative…
After enterprise initiative…
Data decision rights were informally granted Data location/use weren't centrally documented
Data definitions were managed locally and not standardized or documented for broad use
Data integrity challenges were not transparent
Master data for patient and providers did not exist
Inconsistent analytics resulted from manual harmonization exercises
“Shared stewardship” of data assets across UPMC
Decision rights are formally assigned/documented
Individuals outside of IT are driving data decisions
Data knowledge/analytic abilities improved
Positive growth toward a data-driven organization
Enterprise Metadata and Master Data surface
Data Governance Program
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Lessons Learned
Don’t quit.
Passion works.
Continuously communicate and educate.
Use real data examples to educate.
You are never done. Embrace the new work style.
Name only those you plan to engage soon.
The council must be actively engaged.
Network.
Data Governance Program
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Thank you
Terri Mikol, Director, Data Governance Office, University of Pittsburgh Medical Center
Q&A
• Want to get involved?
Speaker or topic ideas
Key note presenter
Blogger, twitter
Contact Nancy Devlin
• Community Website
www.himss.org/ClinBusIntelCommunity
Wrap-Up
We would like to extend our appreciation to the supporters of the
C&BI Community
Wrap-Up
JOIN US!
• Next meeting: Thursday, December 11, 2014
Administrative Systems and Data Warehousing
Donna Kilpatrick, Director - Financial Systems, Data Warehouse, Business Intelligence, & Dashboard Development at Vanderbilt Medical Center
Next Steps
FY15 Leadership and Contact Information Chair: Michael Brooks, BS, MBA, CPHIMS Specialist Leader Deloitte Consulting LLP [email protected] Mike Berger, PE VP, Enterprise Analytics Geisinger Health System [email protected] HIMSS Community Organizers: Shelley Price, MS, FHIMSS Nancy Devlin Director, Payer and Life Sciences Sr Assoc., Payer and Life Sciences HIMSS HIMSS [email protected] [email protected]
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Thank You
…and have a wonderful Halloween!
Appendix
J.D. Whitlock, MPH, MBA, CPHIMS* --
Chair Vice-President, Clinical & Business Intelligence
Mercy Health
Cheryl Bowman, CPHIMS Data Manager
University of Wisconsin Hospital and Clinics
Michael Brooks, BS, MBA, CPHIMS,
FHIMSS* Specialist Leader
Deloitte Consulting LLP
Robyn Chatman, CPHIMS, FAAFP, MD,
MPH Physician
Healthbridge
Teresa Gocsik, MS, CRNA, CPHIMS* Director
Aspen Advisors
Michael Kurliand, MS, RN* IS Strategy Consultant
Children's Hospital of Philadelphia
Sharon Lynn Morley, RN/CNS Client Manager
Humedica
Arthur Panov, MPH, CPHIMS* HIT Architect
IBM
Stuart Rabinowitz, MBA, BC Director Federal Markets - Socrata
Socrata
Maxine Rand, DNP (c), MPA, RN-
BC, CPHIMS* Director, Clinical Education, Practice &
Informatics
Kaiser Permanente
Chester H Robson, DO, FAAFP Regional Director of Medical Informatics,
Ambulatory Systems
Adventist Midwest Health
Wolf Stapelfeldt, MD* Chairman, General Anesthesiology
Saint Louis University Medical Center
* Indicates a
returning
committee
member
2014-2015 C&BI Committee Members
C&BI Community of Practice The goal of the C&BI Community is to bring together thought leadership and share knowledge that will support the future success of our members by improving their ability to understand and form partnerships to manage C&BI as a part of doing business and providing accountable and quality care to their members. The Community will support activities that promote peer-to-peer networking, problem solving, solution sharing, and education.
Topics of focus may include:
• Storage and Management of Data and Supporting Technologies
• Knowledge Management to Support Accountable and Quality Care
• Case, Risk & Cost Management
• Best Practices Clinical & Business Analytics
• Clinical Decision Support
• Research Data Warehousing/EDW
• Data Lifecycle Management
C&BI Community of Practice
• Open to all HIMSS members (current membership: approx 8,200 people)
• Will meet virtually 6 times/year
• Agenda for the meetings may include:
• Commencing with a short series of 2-Minute Drills presented various Community members
• Topical discussion with key note presenter
The ‘2-Minute Drill’ is based loosely on the sports analogy, and in this case
is a fast-paced (short in length) presentation on a hot, emerging, or timely topic, news event (e.g. research paper, game-changing market or technology news), or recent and relevant event (e.g., federal public meeting, legislative/federal/judicial news, critical conference or educational event).
2-Minute Drills foster greater peer-to-peer networking, member engagement, problem solving,
solution sharing, and education. If you are interested in presenting any drills, please contact Nancy or Shelley.
C&BI Task Forces Data and Analytics Task Force
CO-CHAIR: David Dobbs, PMP | Health Analytics National Service Line Director | Leidos Health
CO-CHAIR: Carol Muirhead, MBA | Sr. Informatics Project Specialist | PinnacleHealth
This group creates resources and tools to help providers and provider organizations manage, integrate and
aggregate the necessary information to support robust data and analysis, facilitate effective reporting by
translating data into meaningful knowledge, resulting in improved quality, clinical and financial outcomes.
Meeting times: 3rd Tuesday of the month, 1:00-2:00pm ET
NEW! Population Health-Accountable Care Task Force
CO-CHAIR: William Beach, PhD | Regional Director for Regulatory Readiness, Northern Region | St. Joseph
Health System
CO-CHAIR: Lee Lemelson, RPh | System Vice President Clinical Apps | Banner Health
This group creates resources and tools to help healthcare organizations (providers, hospitals, integrated
delivery networks, health plans and other stakeholders) use C&BI to execute population health management
initiatives. These resources and tools to help these organizations achieve the industry transition from
volume to value based population-based healthcare, particularly through delivery models such as
Accountable Care Organizations.
Meeting times: 3rd Wednesday of the month, 2:00-3:00pm ET