hiq!pad program

Apr 13, 2023 1

Do you have the best online reputation among all your

competitor hotels?

HolidayIQ.com | hiq!PAD - Fastest way to build online reputation with guest reviews

Apr 13, 2023 2

Have you got more reviews than other

hotels in your destination?


Apr 13, 2023 3

Have you taken charge of your online reputation?


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Do you know what your guests are saying

about you?


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No? Then you need…


hiq!PAD ProgramFastest way to build online reputation with guest reviews

HolidayIQ.com’s


Who are we?

Apr 13, 2023 7HolidayIQ.com | hiq!PAD - Fastest way to build online reputation with guest reviews

India’s largest holiday planning website


A travel community of, by and for the people

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Recognized by and most visible on

Started in 2004

India’s 1st and largest Indian travel community

Listing of 1500+ Indian destinations, 30,000+ Indian hotels

6 crore+ annual visitors

Over Rs. 2500 crores business opportunity generated in 2012


Active on FB and mobile platforms

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Mobile App Mobile Site

Facebook Community


Recognized by Media


Trusted by Advertisers


Why online reputation is the only reputation that

matters?


Internet users in India is expected to grow

from current 12 crores to 30 crores by 2015


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42% of the internet users visit travel

websites


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‘Online Search’ for Holidays & Hotels in

India, is expected to grow from current 60

crores to 150 crores by 2015


So the only reputation that matters for your

hotel is online reputation.


Why guest reviews are the only form of online

reputation?


92.9% of travellers check a hotel’s online reviews

before booking the hotel


70% bookings are abandoned because guests do not trust

hotels – lack of Guest Reviews


Reviews are trusted more than ads.

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Consumer Opinions posted online

Ads on TV

Ads in Magazines

Outdoor Advertising

Ads in newspapers

Ads on radio

Ads before movies

70%

47%

47%

47%

46%

42%

41%

30%

53%

53%

53%

54%

58%

59%

Trust Completely/Somewhat Don't Trust Much/At All

Source: Nielsen Global Trust in Advertising Survey


1% increase in a Hotel’s Online Reputation results in

0.89% increase in average daily room rates

0.54% increase in daily occupancy1.42% increase in revenue per room

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Source: Cornell Hospitality Report, Nov 2012By the Center of Hospitality Research at Cornell University


Reviews increase booking conversions by 3 times

Trust factor created by reviews increases order value by 25% per

booking

Time spent on the hotel page increases by 6 times


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More reviews improve the rank of the hotel in the

specific destination


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Reviews of the hotel

Rank of the Hotel

Rating and review count of the hotel

Page of hotel that has enrolled for hiq!PAD Program


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Multiple Hotel listing pages

List of hotels in destinations

Large number of hotels in the destination

Better Ranked hotels who have enrolled for hiq!PAD program


How to get more reviews?


hiq!PAD ProgramFastest way to build online reputation with guest reviews

With HolidayIQ.com’s


hiq!PAD

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hiq!PAD is a customized tablet device that you can use at your hotel to collect ratings from your customers.

These ratings & reviews are published on HolidayIQ.com and read by millions of travellers.

Makes every guest your brand ambassador.


• It takes less than 90 seconds to submit a review on the tablet.

hiq!PAD Features

• Runs whole day on full charge.

• Easy to handle and maintain. No need for paper based review forms

• Works on your hotel’s WIFI

• Real time processing of guest ratings

• Dedicated HolidayIQ team for support on any issues with hiq!PAD


hiq!PAD Features

• Provides SMS alert in real time to Hotel Management if a guest submits ‘negative’ review.

• Hotel will be alerted over email every time a hotel review submitted is published on HolidayIQ.com. (after validation)

• You can access the rating history with contact details of guests on the hiq!PAD any time.


hiq!PAD – How it Works?

32

Step 1•Your front office staff gives the hiq!PAD to

guests who are checking out from your hotel

Step 2•Guests rate your hotel on the hiq!PAD

•Submit their contact details

Step 3•HolidayIQ team validates every rating and

asks guests to complete the review by adding comments about the hotel

Step 4•Reviews get published on your hotel page.


hiq!PAD home screen

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Sample Hotel, Goa


Rating Parameters

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Sample Hotel, Goa


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Sample Hotel, Goa


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Sample Hotel, Goa


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Sample Hotel, Goa


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Sample Hotel, Goa


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Sample Hotel, Goa


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Sample Hotel, Goa


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Sample Hotel, Goa


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Sample Hotel, Goa


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Sample Hotel, Goa

Guest Contact Details


To help you keep track of your online

reputation, we send you a comprehensive weekly performance

report


Weekly Report covers

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No. of Reviews received

Improvement in Rank

Increase in Time Spent on Page

Comparison with competition hotels

Contact Details of guests who rated you


hiq!PAD case study


Pearls Oceanique, Colva, Goa

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Rank in Colva, Goa 4 1

Page Views 483 1094

Unique Visitors 370 814

Parameters Sept’ 12 Jan’ 13 (before hiq!PAD) (after hiq!PAD)


Neelam’s the Grand, Calangute, Goa

Apr 13, 2023 48

Rank in Calangute, Goa 27 1

Page Views 25 334

Unique Visitors 16 271

Parameters Sept’ 12 Jan’ 13 (before hiq!PAD) (after hiq!PAD)


To know more about,HolidayIQ’s hiq!PAD

program contactMr. Saurabh Jha

Mobile: +91 9880358172

Email: [email protected]


Thank you!


hiq!pad program

Documents

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