Hitachi Capital Consumer FinanceLoan Amend Guide

What does ‘Loan Amend’ do for you?

• It allows you to amend ‘one’ or ‘several’ elements of a previously proposed application without the need for an additional customer application being made.

Why is ‘Loan Amend’ good for you?

• Speeds up processing time• Gives an automatic decision where possible• Reduces the number of referrals that you get

This presentation will run through the process of‘Loan Amend’ and advise you of the variousamendments that can be made.

Loan Amend: A Brief Introduction

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change either Goods Price, Deposit or Term

Click Calculate

Click Amend

Process to Amend Loan: Follow the steps

• To amend a loan go to List Applications

• You can only amend a loan if the funds have not been paid out to you the Retailer.

• If the monies have been paid out the amend function will not be available.

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change either Goods Price, Deposit or Term

Click Calculate

Click Amend

Choose the relevant application that you would like to amend

• Choose the Application you would like to amend

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change either Goods Price, Deposit or Term

Click Calculate

Click Amend

Click Amend to start making changes

• Click Amend to start making changes

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change either Goods Price, Deposit or Term

Click Calculate

Click Amend

Making the relevant changes

There are several amend options available to you:

• Goods price• Deposit• Term

We will now run through each amend option individually

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change Goods Price

Click Calculate

Click Amend

Calculating the Amendment: Goods Price

• The box on the right will appear advising of new amount, number of payments, amount of payment and APR

• Amend the goods price here and click calculate

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change Deposit

Click Calculate

Click Amend

Calculating the Amendment: Deposit

• Amend the deposit here and click calculate

• The box on the right will appear advising of new amount, number of payments, amount of payment and APR

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change Term

Click Calculate

Click Amend

Calculating the Amendment: Term

• The box on the right will appear advising of new amount, number of payments, amount of payment, APR

• Amend the term here and click calculate

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change either Goods Price, Deposit or Term

Click Calculate

Click Amend

Apply Amendment

• Once you have made the relevant amend, you will need to Apply Amendment for any changes you have made to be processed.

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change either Goods Price, Deposit or Term

Click Calculate

Click Amend

DecisionAccept

Decision: Accept

There are 2 amendment decisions. The example above shows an Accept. The amended application will be accepted if the following criteria has been met:

• Goods Price – if you increase the amount by no more than £50 or you have reduced the original amount

• Deposit – if the deposit meets internal policy requirements

• Term – if the term applies to your offering

Click Applications and then List Applications

Choose relevant Application

Apply Amendment

Change either Goods Price, Deposit or Term

Click Calculate

Click Amend

DecisionRefer

Decision: Refer

• If you increase the original amount by more than £50 then additional checks and searches will be required. Your application status will automatically go to ‘referred’

• If the original application is older than 30 days your status will go to ‘referred’

• The application will then follow the normal referral process (see local process or speak to your Line Manager)