hmcts reform event...linkedin - hmcts linkedin youtube - hmcts youtube you can find out the latest...
TRANSCRIPT
HMCTS reform event
Civil reform update
HMCTS reform event
IntroductionKevin Gallagher,
Digital Change Director
HMCTS reform event
Online Civil Money ClaimsKerry Greenidge
Service Manager
Civil Money Claims
Commenced June 2016
High Court
Commenced at the beginning of 2018
Possession
Start date to be confirmed
Enforcement
Commenced in January 2018
Modernisation Priorities
Our vision is to create a system that enables people to manage and resolve disputes fairly and speedily across the civil jurisdiction. We have four civil projects planned over the life of the programme:
Modernisation of the civil courts?
Scheduling and Listing Court of the Future Data and Information Property Data and Information
Courts & Tribunal Service Centres
People and Culture Video HearingsCommon Technology
ComponentsOnline Procedure Rules
Informed by multiple sources and users…
Online Civil Money Claims project vision
A digital by default service that allows users toresolve money disputes in a simple, accessible and
proportionate way
We have committed to delivering two things:
• to deliver a simple, largely automated and streamlined new court procedure for money claims below £25k.
• to deliver a streamlined digital pathway, mainly in accordance with current procedural structures, towards a paperless trial for civil money claims above £25k.
Online Civil Money Claims project vision
What we have done so far:
• Created a system allowing online issue of, and response to, online civil money claims under £10,000 for litigants in person and made it widely available in “public beta” in March 2018. So far over 27,000 claims have been issued and 90% of users are satisfied or extremely satisfied with the service.
• Created a system allowing online issue by a small group of legal representatives. This is allowing us to test and develop functionality to meet users’ needs before it is rolled out.
• Added an online settlement tool, to allow people to get redress quickly and simply
Online Civil Money Claims project vision
Who we engage with:
• Users are at the centre of everything that we are designing and we work closely with them to iterate and refine the service.
• We have demonstrated the service at reform showcases and attended session with professional engagement groups.
• We have had meetings with the Bar Council and Law Society around sign posting and guidance within the service.
• We regularly attend the Litigant in Person Engagement Group working with the advice sector, particularly around collection of data.
Online Civil Money Claims project vision
90% of users are either satisfied or extremely satisfied.
“It is a much easier way to log on, to get back into a claim and to register. It has made the whole process really easy to do.”
“So simple and easy to navigate! made a very stressful situation much easier to handle.”
Online Civil Money Claims project vision
What we will do over the next 12 months:
• Expand our online civil money claims service, including the legal representatives’ version of it so that it is available to all users.
• Continue to release features to users so that they are able to complete an end to end journey digitally through the service – removing the need for a paper file.
• Continue to engage with users to understand their needs so that we can iterate and improve the service.
Online Civil Money Claims project vision
In 2019, we will begin to implement improvements to:
Civil enforcement
We will improve the information we provide to both parties from the point a county court judgment is made; and piloting the online issue of writs and warrants.
Possession
We are conducting research to understand how we can simplify and digitise the process for possession cases and to encourage earlier engagement and signposting to the support that is available. Once common capabilities have been delivered in other services we will timetable delivery of a new service for possession claims.
Wider Civil Reform
Demonstration of live service
Marc James
Product Owner
Online Civil Money Claims project vision
Thank you for your time.
Any questions?
HMCTS reform event programme
Further details and full listings available at
gov.uk/guidance/hmcts-reform-roadshow-events-programme
Online eventsCivil Reform:
15 October 2018, 1pm
Face-to-face eventsFamily Reform:
29 October 2018, 5:30pm
(London)
Crime Reform:
24 January 2019, 5:30pm
(Bristol)
Contact us
Follow us on:
Twitter - @HMCTSgovuk
LinkedIn - HMCTS LinkedIn
YouTube - HMCTS Youtube
You can find out the latest and tell us what you think in any of the following ways:
• insidehmcts.blog.gov.uk/
• gov.uk/hmcts
E-mail us at
with suggestions, issues or questions, or requests to hear
more about particular projects.