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STUDY OF THE FUTURE SKILLS NEEDSOF THE ICT SECTOR IN THE SOUTH EAST

EXECUTIVE SUMMARY

There is a significant and growing ICT sector in the South East comprising in excess of 100 ICT companies. Additionally, most medium and large employers across the region employ ICT staff in a range of support roles. The CSO figures point to in excess of 5,000 ICT professionals employed in the region and the trend the suggests on-going growth in number.

This study was conducted between October and December 2018 and published in February 2019. The study is a mixed methods study comprising a comprehensive online survey targeting 92 ICT companies (26 companies employing 1,663 staff responded, giving a response rate of 28%) and 17 of those companies subsequently participated in a detailed semi-structured interview.

The current and future skills needs of these ICT companies was evaluated against the European eCompetency Framework which identifies 14 ‘discipline’ areas within the broad ICT sector.

The key findings of the study are summarised as follows:

1. While 41% of companies had a formal staff training policy in place, the majority at 59% had only an informal approach to staff training. Company size appeared to determine the organizational approach to staff training and development, with a majority of small and micro enterprises having no formal staff training plan.

2. 59% of companies engaged with training providers (35% with Institutes of Technology (IOTs), 24% with Skillnets and 18% with 3rd party vendors), however, 41% of companies had no interaction with a training provider. Companies did not record any engagement with providers in the Further Education section (including the Education and Training Boards).

3. Certified training was seen as necessary by all companies.

4. 76% of companies have a preference for blended or online training.

5. 24% of companies highlighted a need for greater communication by education and training providers of the range of education and training available for companies and staff.

6. Two thirds of companies cited sourcing new staff as a significant challenge for their business. The recruitment of experienced staff with 3+ years work experience was cited as very difficult, while the recruitment of graduates posed less difficulties for companies. There was definite evidence of companies employing specialist staff who are based overseas.

7. More than 70% of staff are Irish nationals. Social media is popular for recruitment as are online recruitment services. Participants on Springboard courses have also been a good source of new recruits.

8. Relevant undergraduate work placement was noted by most companies as key to preparing for the world of work. Transversal or interpersonal skills were cited as often lacking in new graduates.

9. 88% of companies indicated that staff turnover was not a significant issue and felt that a positive working environment was a key factor in staff retention. Many also cited staff training as an important factor in aiding staff retention.

10. The detailed skills analysis of staff highlighted the wide range of skills amongst the existing workforce across all the competencies examined. However, the identified upskilling needs identified were much more narrowly focussed upon a narrower range of desirable skills.

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AIM OF THE STUDY

The aim of the study is to assess the existing and future skills needs (defined by 14 categories within ICT) of the ICT industry in the South East and to present this data to the South East Regional Skills Forum and its’ stakeholders including ICT industry representatives. The objective of the study is to ensure that the identified skills needs are reflected in the available Higher and Further Education programmes available to students / learners across the South East.

© South East Regional Skills Forum

Published February 2019

The study used the European e Competence Framework (e-CF) to identify existing and future ICT skills needs.

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CONTEXT FOR THE STUDY

The South East Regional Skills Forum has engaged with a number of industry sectors across the region to assess their existing and future skills needs. The ICT sector plays an important role in the South East and stakeholders from the sector are seeking detailed data on existing and future skills for ICT in order to inform growth and recruitment strategies and to work in collaboration with all the education providers to ensure an adequate pipeline of graduates with the requisite skills and competences. The study takes account of national policy and strategy in the area of ICT skills including:Technology Skills 2022: Ireland’s Third ICT Skills Action Plan (DES, DBEI, 2019)Digital Transformation: Assessing the impact of digitalization on Irelands workforce (EGFSN, 2018)Irelands National Skills Strategy 2025 (DES, 2016)

CONTEXT OF THE STUDY

The 2016 Census recorded that 3.7% of the Irish workforce were ICT practitioners (85,500 individuals). At that date the South East recorded 4,673 ICT practitioners. This represented a growth of 14.3% on the numbers of ICT practitioners in the region recorded in the CSO Census 2011.

The CSO Labour Force Survey in Q1 2018 indicated that this had grown by 22% to 5,700 ICT practitioners in the South East region.

Average employment in South East – Q1 2016, Q2 2017, Q1 2018 = 180,200

Average employed in ICT in South East – same 3 quarters = 5,100

Average percentage employed in ICT in South East = 2.8%

Figure 4.4: Numbers of ICT Practitioners in each Region’s Labour Force (2016)

Dublin

Mid East

South West

Mid West

West

North West

Midlands

Noorth East

South East

Source: Census 2016, Table EB049

38,294

10,375

11,435

5,661

6,501

2,858

3,161

2,556

4,673

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

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PROFILE OF PARTICIPATING COMPANIES

A target list of 92 companies was generated by the South East Regional Skills Forum. 26 companies which employ 1,663 staff responded to the online survey, which generated a 28% response rate to the online survey.

The respondents were from the following counties:

Waterford 17 Tipperary 2 Carlow 3 Kilkenny 3 Wexford 0 Other 1

The companies varied in size from small to large and are all ICT companies operating across a range of disciplines. Of the 26 companies that completed the online survey;

• 8 companies employed 1-10 employees• 11 companies employed 11-50 employees• 6 companies employed 51-250 employees• 1 company employed >250 employees

Of the 26 companies who completed the survey, they can be can be categorised as follows:

RESEARCH METHODOLOGY

The study is a mixed methods study using a combination of quantitative and qualitative data collection methods.

The study commenced with an online survey to 92 ICT companies identified by the SE Regional Skills Forum conducted by a researcher working with SERSF. The survey instrument was developed with input from industry and education providers and was based upon the European e-Competency Framework. The survey was distributed between October 17th 2018 and November 30th 2018.

The second stage of the study was a series of semi-structured interviews with a purposeful sample of 17 ICT companies selected from the South East Regional Skills Forum database.

This qualitative approach allowed for further exploration on skills deficits, roles that are proving difficult to recruit for and future skills needs. The interviews were conducted on a face to face basis by a researcher on behalf of the South East Regional Skills Forum between 1st November and 14th December 2018.

All data was collected within the parameters of an agreed privacy statement. See appendix 2.

Research Team

Edmond Connolly: South East Regional Skills Forum Manager

Dr Helen Murphy, WIT, Senior Researcher

Dr Niamh Owens, Research Officer.

CATEGORY

Security Solutions 5

IT Support 3

Technology Solutions 4

Telecommunications 3

Cloud Based Solutions 3

Software Solutions 4

Open Source Software 1

Global financial services 1

Email and file management solutions 1

Website Design 1

NUMBER

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REPORT FINDINGS

The study evaluated the skills profile of existing employees across 26 companies employing 1,663 staff in the South East. The skills profile was evaluated in line with the European eCompetency Framework which identifies 14 disciplines which are listed below. A more detailed skills analysis is presented for each discipline in the following pages. The survey response rate was 28% (26 out of 92).

The survey revealed an extensive range of skills within individual companies. This range of skills includes many legacy skills accumulated over time. This reflects the pace of change and progression in ICT skills whereby employees with experience accumulate a broad range of skills as technologies evolve and new skills areas emerge.

However, when we look at the identified skills needs of existing employees, the range of skills sought is much narrower reflecting the current and emerging skills that are now sought after by employers. This insight is beneficial for education and training providers as it gives them a clear insight into the upskilling needs of the existing ICT workforce and also the direction of technological development within the ICT sector in the South East.

NUMBER OF EMPLOYEES IN COMPANIES SURVEYED IN EACH DISCIPLINE AREA

This shows that the greatest concentration of ICT skills in the South East is in ‘Programming Development Methodologies’, ‘Software Development Tools & Methodologies’, ‘Cloud Computing’ and ‘Web Development Technologies’.

Discipline

Programming Development Methodologies

Mobile Technology / Development Platform

Web Development Technologies

Software Development Tools & Methodologies

Cloud Computing

Platform Administration

Cyber Security & Digital Forensics

DevOps

Network Technologies

Big Data

Enterprise Applications

eBusiness / Digital Marketing

Call Centre / Contact Centre Support

Digital Skills / Media

566

125

421

511

429

257

104

143

151

68

284

26

227

54

1

2

3

4

5

6

7

8

9

10

11

12

13

14

No. of Employees in Survey

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FINDINGS FROM COMPANY INTERVIEWS

All companies that participated in the online survey were invited to participate in a semi-structured interview with the project Research Officer. 17 companies participated in this aspect of the study.

This aspect of the study is based upon comprehensive interviews with technical, managerial and HR personnel in 17 companies.

Question 1. Does your company have a staff training policy or initiative in place?

41% of companies had a formal policy initiative in place for staff training which had an agreed budget and set out parameters for staff. These included start of the year meetings with agreed set out targets for staff and the company to uphold as regards training. Many of these companies emphasised that they had “a positive attitude towards training” in their company. One company in particular stated that they get a list of what staff are trained in and then “we progress them in training in house or externally to get them up to a proper level”.

35% of the companies interviewed had no formal staff training initiatives in place, it was more of an ad hoc approach to learning where training was completed on a needs basis. These companies stated that they “did not put pressure on employees to take courses or tutorials” and that “training is done on a ad hoc basis based on client demand and its relevance to the business”.

50% of the companies who had no formal initiative in place did have plans in place for 2019 to introduce a more formal approach for staff training and that the emphasis right now was “to go to conferences to build up their knowledge”.

24% of the companies interviewed had some structures in place to support training however no agreed set budget or training plan. Training needs were identified by individual staff members who then approached management with suggested courses or programmes.

Question 2. Are you currently working with providers of education courses?

The feedback from this question yielded some interesting data. 35% of the companies worked with IoTs (WIT and ITCarlow) as providers of education courses. Half of those companies interviewed would have had some level of input into courses being run in the IoTs along with internship programmes being run by the IoTs.

41% of companies did not use providers of education, preferring to either train their staff in house or else only engage in

41%

35%

24%

Staff Training Policy

Policy in Place

No Policy in Place

No Set Policy

35%

0%

24%

18%

41%

loTs ETBs Skillnet 3rd Party Vendors No Interaction

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%

Providers of Education Courses

Quotes attributed in the findings are the views of the interviewees, provided anonymously.

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a more ad hoc fashion as and when needed by their staff. Any training competed would be sourced from an online vendor when needed. This was particularly evident with the smaller companies where their plan was to “use online tools at present and then look at education providers in the future”. Interestingly, 57% of the companies not engaging with education providers were more “focussed on growing at the moment and building the best team [we] can”.

24% of companies interviewed found Skillnet a good source of information for courses having used them in the past or considering using them on an ongoing basis. The reasons for using Skillnet over other education providers were such as “the training we need in our company is niche and we the courses in [IoTs] do not provide it” with others stating that Skillnet was “more cost effective” for them and “allowed them to get the correct quality training”.

While 18% used 3rd party vendors such as online course providers like UDEMY (https://www.udemy.com) and WHIZLABS (https://www.whizlabs.com) to provide training to their staff as and when needed, preferring not to be tied down to courses that are classroom based or over long periods of time.

When asked about specific requirements needed from education providers, 100% of the companies interviewed stated that the qualification would have to be “a recognised certification and from a reputable provider”. If their employees received no certification or recognition for their effort it was not worth the companys’ or the employees investment. The timeframe for the courses provided was also mentioned as a determining factor. Many companies cannot afford to lose a staff person for a whole week while they get trained hence if a company needed an employee to be “trained quickly [I] would go with a vendor as it is faster……you pay for you get”. That was why many companies chose to advocate online learning as it is easier; sometimes cheaper and can be done out of hours and in the employees own time.

Question 3. How would you envisage your workforce being upskilled/ trained?

When asked about the best method for upskilling and training their staff, interestingly, 47% of the companies regarded a more blended approach to learning and education was a more “effective approach to learning” for their employees. Many felt that a blended learning approach afforded the ability for a more practical approach to learning and learning by doing rather than being stuck in front of a PC all day. They also felt that conference attending gave their employees the ability to learn a lot more, with one company in particular of the opinion that the decision on whether to go for an on-line or blended training programmes depended on the specific upskilling requirement.

29% of companies preferred a more online approach to learning as it was faster and their business was located in an online marketplace. This was particularly evident amongst the smaller companies interviewed where they preferred online learning at present but “when they started growing that it may change”. They were not big enough to lose staff to classroom based training for extended periods of time however it “depended on the need of the business” and whether a more practical approach was needed to progress. Whilst some companies had remote working employees therefore it would be easier to train using online facilities rather than classroom based. This last factor had a big impact on their choice of learning method.

18% of companies interviewed preferred classroom based learning as they felt online learning was more disruptive to their

Online Training Classroom Training Blended Learning Other

50%

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%

Methods of Upskilling Staff

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employees and work productivity. An intensive learning environment, it was felt, that lasted 5-7 days “was hard to have people off the floor but that the payback to the business is huge. The skills gained are huge for the business and it is worth it”.

6% of companies interviewed did not have a favourite method as long as the learning was brought back into the business and was beneficial to the company in the long run.

Question 4. What types of programmes are needed?

The companies, when asked this question, responded in reference to programme provision in general. Details on types of programmes needed are detailed in Appendix 1. This question provided some interesting data. While the companies interviewed believed that there were programmes that were needed, the most interesting feedback to be gained was that the ICT courses needed to have a more commercial focus/element to them such as marketing skills, customer service skills and presentation skills as employees “practical application of this material is lacking, there is a gap in the knowledge with employees”.

24% of the companies felt that they did not know enough about what was on offer from the education providers. Some companies stated that they “do not know what is on offer, not aware of it. If there is a course in an IoT, how do I know it is there?” The companies felt that the information was not being fed to them through the system. It was felt that there needed to be better communication between the ICT sector and the education sector.

6% of the companies stated that more education courses needed to be held within the South East Region as they felt that in order to get the training that they required they needed to travel to Dublin, Cork or even London.

Interestingly, one particular company stated that it had no skills gap to fill in the business. They saw this gap whilst training to fill a particular need for a client.

Question 5. Does your business find it difficult to find future employees in the skills/disciplines that your business requires to grow?

Overwhelmingly, 65% of the companies interviewed cited sourcing staff as one of the main problems for their business. 55% of the 65% of companies found it difficult to get the right staff with the right skillsets particularly those that also possessed the softer skills such as marketing and customer service. Another crucial factor was that it was getting harder and harder to entice workers back to the South East to work, companies are constantly competing with better pay and promotion structures. Many graduates with experience are choosing to work in Dublin.

The companies found that getting graduates with a basic IT background was easy but they then had to be trained inhouse in the skills that the company needed.

18% of the companies interviewed stated that they had no problem with recruitment as there was a steady flow of graduates coming to them with the particular skills needed by their field of expertise. They also found that the staff they had were happy not to have to commute to Cork or Dublin for work therefore they did not have to compete with the bigger firms for staff.

18% of the companies interestingly stated that recruitment was neither good nor bad for them. A lot of their employees

Yes No Maybe

70%

60%

50%

40%

30%

20%

10%

0%

Difficultly in Sourcing Employees

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worked remotely therefore it was easy to find good staff to work for them but it meant having to manage with them working remotely from the office. This can create problems with trying to upskill and train staff. Also, some of these companies stated that the graduates in particular, did not know what the company did when applying for positions. In this case, it was stated that graduates with more industry experience would be more beneficial to the ICT industry.

Question 6. Where are you currently finding your employees? At home/abroad?

When the 17 companies interviewed were asked about the origins of the current employees it was interesting to find (despite the apparent difficultly in recruitment seen by many) that over 70% of companies employees came from Ireland. It is important to point out that in some cases >10% the employees were Irish citizens but originally from overseas and educated there.

The companies recruited their employees mainly through social media avenues such as Twitter and LinkedIn with some also using recruitment agencies and websites such as jobs.ie and adverts.ie.

Springboard courses were also found to be a good way of finding employees. While most of the companies aimed to recruit in the South East of Ireland they did find it difficult (as mentioned before) to attract potential employees to the area however, once there, employees were content with the lifestyle the locality afforded them.

18% of the companies had employees that came from oversees and Ireland, with those oversees doing so through remote working. While those located in Ireland came from graduate courses in the IoTs and internships/placement programmes.

One of the companies stated that their employees were located oversees. This was mainly due to the fact that the skillset needed for their particular business was not easily found in Ireland. Therefore, they had a lot of employees remote working for the company.

Question 7. In your opinion, are the graduates from Irish ICT programmes being educated in the skills that the sector requires to grow?

There was a mixed reaction to this question from the 17 companies who were interviewed. While there did not seem to be a definitive Yes or No from any of the companies, there were pros and cons to the skills that the graduates were coming into the workplace with. For example; many felt that the graduates possessed good basic skills but that there could be a disconnect between real world experience and applying the knowledge gained in education. This was emphasised by one particular company where they stated “we find that students coming out of college are not as interactive as they mainly concentrate on their own area and don’t interact with other parts of the business. They don’t understand the whole business but they need to. They don’t look outside the box”. The companies felt that work experience/placement was key to ICT courses as it gave the students experience and a glimpse into the industry world. This feeling was common amongst the majority of the companies interviewed.

Ireland Overseas Combination Not Currently SeekingEmployees

80%

70%

60%

50%

40%

30%

20%

10%

0%

Origin of Employees

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Two companies in particular felt that graduates lacked experience in software testing as well as practical IT experience. This included the ability to take a computer apart and fix it and also knowing what a computer is comprised of.

The softer skills such as presenting and networking with clients was also mentioned as something that should be part of all ICT courses. This they felt would also benefit the students when they went out on placement to industry. Tech Support and Teamwork were skills that were held in high regard by industry and ones that they felt should be taught in the IoTs. Respondents felt that it was not all about building apps and cloud computing.

It was also mentioned that the internships from both IoTs in the South East were of great benefit to the industry however, that the students also “needed to come out with the right attitude to work”. The companies emphasised that although they may not come out with all the skills needed, that is okay, as they can be “upskilled within the company but they have to have the right attitude”. In other words, that students need to know that they have to work from the ground up once they get out into industry, that there will be skills that they will not have and therefore, they have to have the right attitude to be willing to learn.

Mathematics was also mentioned as a subject that should be emphasised more within the courses, particularly if the graduate is working with databases as this skill is key to working in industry.

Question 8. Is staff turnover is a challenge and could staff training address high staff turnover rates?

Interestingly, 88% of the companies felt that staff turnover was not an issue for them at present. These companies felt that “staff training does help reduce it” but also it was about creating the right positive environment for their employees. However, to do that the companies felt that the information about potential courses etc needed to be fed to them in a more efficient manner, with some stressing that they were not aware of courses going on in the IoTs/Skillnet etc.

88% of companies that felt staff turnover was not an issue and felt that good management was key to staff retention. The companies felt that “training policies and schemes” added to employees wellness factor and that “training helped employees to stay motivated, engaged and happy in their work.” The companies interviewed felt that employees needed to feel that they are valued and that their education is valued within the company. In this case, training was important but viewed as a minor part of the picture. Employees need to feel “involved and that the company is looking after them. People do not want to feel stuck in a rut in a job, they want to feel that there is a development plan for them”. Employees need to know that the company is focussed on their career path and want them to succeed, thereby creating good company morale.

The companies interviewed also believed that employees should not be hindered from moving up the ladder in their job. In house training is a part of that along with the opportunity to upskill themselves in the best courses available.

Employee mental wellbeing is also key, with companies stating that benefits and remuneration packages being a big part of that, as well as social clubs and sports clubs within the company. It was also mentioned that “a bad team leader can destroy the work environment” therefore, it was important to “listen to employees worries and stresses and mental wellbeing”.

The 12% of companies who stated that turnover was a challenge felt that graduates tended to leave the South East as soon as they graduated and it was hard to retain them and entice them back to the South East. They stated that it is important to make the South East a place “where they will want to stay and love working here and learning”.

No Yes

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

Staff Turnover: A Challenge?

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The following summaries for each discipline area highlight the most prevalent skills currently within companies as well as highlighting the most prominent upskilling needs of existing staff.

DISCIPLINE 1. PROGRAMMING / DEVELOPMENT METHODOLOGIES

Number of companies surveyed with skills in this discipline = 19 companies

Number of employees in these companies with skills in this discipline = 566 staff

61% of companies who responded to the survey indicated they had staff with skills in the area of programming and development methodologies.

The main skills found in this discipline are SQL and Javascript with 95% of companies confirming staff with these skills.

The other specific skills within this discipline where companies declared staff competencies are Java, Python, PHP, Net and C++.

The upskilling skills needs identified by survey respondents in this discipline are (in order of need): SQL, Javascript (Jquery), Java, .Net and PHP.

Of the 19 companies with skills in this discipline, 13 companies identified upskilling needs amongst 124 staff.

DISCIPLINE 2: MOBILE TECHNOLOGY/DEVELOPMENT PLATFORM



45% of companies who responded to the survey indicated they had staff with skills in the area of mobile technology/development platform.

The main skills found in this discipline are HTML5, Javascript, CSS and Java.

The other specific skills within this discipline are .Net, iOS/Swift, Slack, Wordpress and UX Design.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Java and Javascript.


DISCIPLINE 3: WEB DEVELOPMENT TECHNOLOGIES



68% of companies who responded to the survey indicated they had staff with skills in the area of Web Development Technologies.

The main skills found in this discipline are HTML5, SQL, Javascript (Jquery), CSS, Angular JS/Gulp, MySQL, Java and Git.

The other specific skills within this discipline are PHP/JSP, Java Web Frameworks, Node.js, .net, Web API, Wordpress, Docker (Containers), Bootstrap and Photoshop.

The upskilling needs identified by survey respondents in this discipline are (in order of need): SQL, Javascript(Jquery), HTML5, CSS, Docker (Containers) and Git.


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DISCIPLINE 4: SOFTWARE DEVELOPMENT TOOLS & METHODOLOGIES



61% of companies who responded to the survey indicated they had staff with skills in the area of Software Development Tools & Methodologies.

The main skills found in this discipline are Agile, Software Testing, Git, Object Orientated Design & Development Tools, Experience with Open Source Tools, Extreme Programme (XP), Feature Driven Development (FDD) and Continuous Delivery.

The other specific skills within this discipline are Defect Tracking Tools (JIRA), Software Development Lifecycle, Lean Development, Rapid Application, OO Design using UML, Standard Version Control (SVN) and Docker.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Agile (Crystal Methods, DSDM, Scrum), Software Testing, Defect Tracking Tools (JIRA) and Experience with Open source Tools.


DISCIPLINE 5: CLOUD COMPUTING



58% of companies who responded to the survey indicated they had staff with skills in the area of Cloud Computing.

The main skills found in this discipline are Amazon Web Services, Microsoft Cloud/Azure/Office 365, Microsoft SQL Server, VMWare vCloud, MySQL, Mongo DB, Support Engineer (Linux - Redhat, Debian, Ubuntu) and Web Services (SOAP, REST).

The other specific skills within this discipline are Salesforce, HyperV, Docker, Hadoop and NGINX.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Microsoft Cloud/Azure/Office 365, Amazon Web Services, MySQL, Support Engineer (Linux- Redhat, Debian, Ubuntu) and Docker.


DISCIPLINE 6: PLATFORM ADMINISTRATION



45% of companies who responded to the survey indicated they had staff with skills in the area of Platform Administration.

The main skills found in this discipline are Microsoft Cloud/Azure/Office 365, MCSE Server Infrastructure, Managing Microsoft SharePoint Server 2016, Enabling Office 365 Services and Support Engineer (Linux – Redhat, Debian, Ubuntu and Mint).

The other specific skills within this discipline are MCSE Cloud Platform and Infrastructure, MCSA Windows Server 08/12/16, Microsoft Hyper-V, Information Technology Infrastructure Library(ITIL), OpenStack and Analytical/Quantitative Skills.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Information Technology Infrastructure Library(ITIL), Microsoft Cloud/Azure/Office 365, Support Engineer (Linux – Redhat, Debian, Ubuntu and Mint) and VBScript/PowerShell/C# scripting.


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DISCIPLINE 7: CYBER SECURITY & DIGITAL FORENSICS



48% of companies who responded to the survey indicated they had staff with skills in the area of Cyber Security & Digital Forensics.

The main skills found in this discipline are Network Vulnerability Analysis/Security, Computer Systems Architecture, Routers and Routing/Secure Transfer Topology, Malware Investigation & Analysis, Virtualisation Support/Cloud Security and Networking & Configuration (WAN/LAN/Wireless).

The other specific skills within this discipline are Vulnerability Assessment Techniques/Penetration Testing, Software Development & Testing, Mobile Technologies, Web Development (Client Side/Server Side) and Business Continuity Management.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Analytical/Quantitative Skills, Malware Investigation & Analysis, Computer Systems Architecture, Network Vulnerability Analysis/Security and Digital Compliance.


DISCIPLINE 8: DEVOPS



35% of companies who responded to the survey indicated they had staff with skills in the area of Devops.

The main skills found in this discipline are SQL, JavaScript(Jquery), Amazon Web Services, Git and Jenkins.

The other specific skills within this discipline are Microsoft Azure, Docker, Code to RESTFUL APIs and Chef.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Amazon Web Services, Docker, JavaScript (Jquery), SQL, Ansible and Git.


DISCIPLINE 9: NETWORK TECHNOLOGIES



45% of companies who responded to the survey indicated they had staff with skills in the area of Network Technologies.

The main skills found in this discipline are Network Security, MCSA Windows Server 16/12/08, IP Networking, Cisco (CCNA) and Wireless Networking.

The other specific skills within this discipline are CompTIA A+ Certification, Cisco (CCNP), MCSE Server Infrastructure 2012 and CompTIA Network+.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Network Security, Cisco (CCNA), Cisco (CCNP), MCSE Server Infrastructure 2012, IP Networking CompTIA A+ Certification and Wireless Networking.


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DISCIPLINE 10: BIG DATA



26% of companies who responded to the survey indicated they had staff with skills in the area of Big Data.

The main skills found in this discipline are SQL, Microsoft Azure and Phenix.

The other specific skills within this discipline are MongoDB and Python.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Microsoft Azure, Statistical Analysis(SAS,SPSS,Srata,Matiab,R), Project Management, SQL, JavaScript and Machine learning/Data Mining.


DISCIPLINE 11: ENTERPRISE APPLICATIONS



35% of companies who responded to the survey indicated they had staff with skills in the area of Enterprise Applications.

The main skills found in this discipline are SQL and Knowledge of Database design.

The other specific skills within this discipline are NoSQL, Salesforce, MS Access/Excel and SharePoint.

The upskilling needs identified by survey respondents in this discipline are (in order of need): SQL and Salesforce.


DISCIPLINE 12: EBUSINESS AND DIGITAL MARKETING



29% of companies who responded to the survey indicated they had staff with skills in the area of eBusiness and Digital Marketing.

The main skills found in this discipline are WordPress, Google Analytics, Email Marketing, Search Engine Optimisation and MailChimp.

The other specific skills within this discipline are Google Keyword Planner, Content Management (CMS), Social media marketing/Planning (Facebook, Linkedin, Twitter etc), Adobe Photoshop, HTML5 and CSS.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Search Engine Optimisation, Google keyword Planner, SEM – Pay Per Click (Google Adwords etc), Content Management (CMS), Performance, Social Media Monitoring/Blogging(Online PR & Communications), Viral Marketing and HTML5.


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DISCIPLINE 13: CALL CENTRE/CONTACT CENTRE SUPPORT



26% of companies who responded to the survey indicated they had staff with skills in the area of Call Centre/Contact Centre Support.

The main skills found in this discipline are Proficiency in Relevant Computer Applications and Good Data Entry/Keyboard Skills.

The other specific skills within this discipline are Knowledge of the Customer, Customer service Experience, Knowledge of Administration & Clerical Processes, Relevant Product Knowledge, Appreciation of E-Commerce/Cloud Technologies and contact Centre Metrics.

The upskilling needs identified by survey respondents in this discipline are (in order of need): Proficiency in relevant Computer Applications and Good Data Entry/Keyboard Skills, Service Principles & Practice, Knowledge of Call Centre Telephony & Technology, Knowledge of Administration & Clerical Processes, Appreciation of eCommerce/Cloud Technologies and Contact Centre Metrics.


DISCIPLINE 14: DIGITAL SKILLS/MEDIA



23% of companies who responded to the survey indicated they had staff with skills in the area of Digital Skills/Media.

The main skills found in this discipline are Bootstrap, HTML5, Photoshop CC and Illustrator CC.

The other specific skills within this discipline are Object Oriented Design, PHP, Wordpress, Joomla, Sublime Text, ARToolkit and Indesign CC.

The upskilling needs identified by survey respondents in this discipline were not significant.

16

APPENDIX 1

DISCIPLINE 1. PROGRAMMING / DEVELOPMENT METHODOLOGIES

Number of companies surveyed with skills in this discipline = 19 companies.

Number of employees in these companies with skills in this discipline = 566 staff.

Table of skills of existing employees

Number of companies surveyed with upskilling needs in this discipline = 13 companies.

Number of employees in these companies with upskilling needs in this discipline = 124 staff.

Table of upskilling needs of existing employees

SQL

Java

JavaScript (Jquery)

.Net (ASP.NET/VB.Net /C#)

C++

Objective C

Python

PHP

Ruby on Rails

Curl

Delphi

Eiffel

IBM DB2

Cobol

Oracle ADF

Windows Server and Windows Client Editions

Go

Team Foundation Server (TFS)

iOS/Swift

3

5

4

2

4

4

9

5

4

4

3

3

3

2

2

3

6

1

6

11

10

12

4

4

2

6

7

3

4

0

0

3

2

4

3

3

3

3

10

6

9

6

5

1

3

6

1

2

0

0

2

1

2

4

0

4

1

18

14

18

11

11

6

12

12

6

7

3

3

5

4

7

9

8

7

8

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

Specific SkillEntry Level

(number of companies)Competent Level(number of companies)

Expert Level(number of companies)

Total(number of companies

responded)

SQL

Java

JavaScript (Jquery)

.Net (ASP.NET/VB.Net /C#)

C++

Objective C

Python

PHP

Ruby on Rails

Curl

Delphi

Eiffel

IBM DB2

Cobol

Oracle ADF

Windows Server and Windows Client Editions

Go

Team Foundation Server (TFS)

iOS/Swift

1

1

0

0

0

0

0

0

0

1

0

0

0

0

0

0

2

0

0

4

5

5

1

1

0

3

1

0

0

0

0

0

0

0

0

1

0

2

8

5

4

3

1

0

1

3

0

1

0

0

0

0

0

0

0

1

0

10

7

8

4

2

0

3

4

0

2

0

0

0

0

0

0

2

1

2

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19





responded)

17


DISCIPLINE 2. MOBILE TECHNOLOGY / DEVELOPMENT PLATFORM







Java

JavaScript (Jquery)

.Net (ASP.NET/VB.Net/C#)

CSS

HTML5

Objective C

iOS/Swift

Phone Gap

NativeScript

React Native

Xamarin

Notable

Slack

Wordpress

MailChimp

Hangouts

UX Design (HEART)

Enterprise Mobile Management

Wi-FI Standards (802.11ac)

Long Term Evolution Technology (LTE and LTE-A)

3

2

1

1

2

3

3

3

2

3

2

2

4

1

0

1

2

3

3

2

6

6

2

4

5

1

3

0

0

1

2

0

3

4

1

1

1

1

0

0

3

7

4

7

8

1

2

1

1

2

1

0

3

2

3

2

3

1

0

0

7

10

6

9

11

3

6

4

3

4

5

2

6

6

4

4

6

5

3

2

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20





responded)

Java

JavaScript (Jquery)


CSS

HTML5

Objective C

iOS/Swift

Phone Gap

NativeScript

React Native

Xamarin

Notable

Slack

Wordpress

MailChimp

Hangouts

UX Design (HEART)

Enterprise Mobile Management

Wi-FI Standards (802.11ac)

Long Term Evolution Technology (LTE and LTE-A)

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

4

5

2

3

1

0

1

0

0

1

0

0

0

0

0

0

2

1

0

0

2

2

1

0

0

0

0

0

0

1

0

0

0

0

0

0

1

1

0

0

7

6

3

3

2

1

2

0

0

1

0

0

0

2

2

1

2

1

1

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20





responded)

18

DISCIPLINE 3. WEB DEVELOPMENT TECHNOLOGIES




SQL

MySQL

Redis

.net (ASP.NET/VB.Net/C#)

PHP/JSP

Python (Django/Flask)

Ruby (Rails/Sinatra)

Java

Java Web Frameworks(Spring, Hibernate. JSF/JSP, REST, SOAP etc.)

Javascript (Jquery)(HTML5/CSS/JavaScript/Jquery/Angular JS/Gulp)

HTML5

CSS

Angular JS/Gulp

Node.js (Express/Hapi)

Go (Revel)

Web API

Wordpress

Joomla

Magento

Motion UL

Foundation for Apps(Angular JS + flexbox grid framework)

Docker (Containers)

React

CMS

Polymer

Bootstrap

Foundation

MDL

SASS

LESS

PstCSS

Atom

Visual Studio Code

Git

Photoshop

Dreamweaver

Adobe EDGE

ADO.Net

Rackwise

3

3

5

1

3

5

4

5

5

3

3

3

2

3

4

3

2

4

2

3

3

4

4

2

4

3

3

3

2

1

2

3

2

4

3

1

3

2

3

10

8

3

4

6

3

1

9

7

9

9

8

7

6

2

4

6

0

0

0

1

5

2

0

0

5

0

0

2

0

1

2

1

6

5

3

0

0

0

10

5

1

6

5

1

0

4

5

12

9

6

8

3

0

7

2

1

1

0

1

2

5

1

0

2

0

0

4

3

0

0

3

5

2

1

0

3

0

16

12

6

9

10

7

5

11

10

16

17

14

13

10

6

9

9

5

3

3

4

9

7

3

4

9

3

3

6

4

3

5

6

11

9

5

3

5

3

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39





responded)

19





SQL

MySQL

Redis

.net (ASP.NET/VB.Net/C#)

PHP/JSP

Python (Django/Flask)

Ruby (Rails/Sinatra)

Java

Java Web Frameworks(Spring, Hibernate. JSF/JSP, REST, SOAP etc.)

Javascript (Jquery)(HTML5/CSS/JavaScript/Jquery/Angular JS/Gulp)

HTML5

CSS

Angular JS/Gulp

Node.js (Express/Hapi)

Go (Revel)

Web API

Wordpress

Joomla

Magento

Motion UL

Foundation for Apps(Angular JS + flexbox grid framework)

Docker (Containers)

React

CMS

Polymer

Bootstrap

Foundation

MDL

SASS

LESS

PstCSS

Atom

Visual Studio Code

Git

Photoshop

Dreamweaver

Adobe EDGE

ADO.Net

Rackwise

1

0

1

0

0

0

0

0

0

0

1

1

0

0

1

1

0

0

0

0

0

2

1

0

0

0

0

0

0

0

0

0

0

1

0

0

0

0

0

5

2

1

1

2

2

0

3

3

6

3

2

1

2

0

3

2

0

0

0

0

3

1

0

0

3

0

1

0

0

0

0

0

2

1

0

0

0

0

5

3

1

3

0

0

0

2

2

2

4

3

2

2

0

1

0

0

0

0

0

1

2

0

0

1

0

0

1

1

0

0

0

1

0

0

0

0

0

10

4

2

4

3

2

0

4

4

9

7

6

3

4

1

4

2

0

0

0

0

5

3

0

0

3

0

1

1

1

0

0

0

5

1

0

0

0

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39





responded)

20

DISCIPLINE 4. SOFTWARE DEVELOPMENT TOOLS & METHODOLOGIES







Agile (Crystal Methods, DSDM, Scrum)

Extreme Programme (XP)

Feature Driven Development (FDD)

Joint Application

Development

Lean Development

Rapid Application

Development (RAD)

Standard Version Control (SVN)

Defect Tracking Tools (JIRA)

Git

Continuous Delivery

Object Orientated Design & Development Tools

Experiene with Open Source Tools

SDLC - Software Development Life Cycle

OO Design using UML

DB 2

Bitbucket

Bamboo

Docker

PROGRESS

Software Testing

5

5

4

3

1

4

4

2

3

4

3

4

3

2

2

3

2

4

2

3

2

2

12

7

8

2

3

6

6

1

4

6

8

4

9

6

3

7

2

2

0

5

0

9

6

0

1

0

4

0

0

0

3

6

7

5

7

8

5

2

1

1

1

1

0

9

17

10

10

5

5

8

8

3

7

9

13

10

12

11

9

8

4

6

3

7

2

15

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22





responded)

Agile (Crystal Methods, DSDM, Scrum)

Extreme Programme (XP)

Feature Driven Development (FDD)

Joint Application

Development

Lean Development

Rapid Application

Development (RAD)

Standard Version Control (SVN)

Defect Tracking Tools (JIRA)

Git

Continuous Delivery

Object Orientated Design & Development Tools

Experiene with Open Source Tools

SDLC - Software Development Life Cycle

OO Design using UML

DB 2

Bitbucket

Bamboo

Docker

PROGRESS

Software Testing

0

0

1

0

0

0

0

0

0

2

1

0

0

0

0

0

0

0

0

0

0

0

5

2

2

0

1

2

2

1

3

3

2

1

2

4

3

3

0

0

0

3

0

5

3

1

1

0

1

1

1

1

1

1

2

1

1

1

1

1

0

0

0

1

0

1

7

2

2

0

1

3

2

1

3

4

3

2

2

4

3

3

0

0

0

3

0

5

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22





responded)

22

DISCIPLINE 5. CLOUD COMPUTING




Amazon Web Services

Microsoft Cloud/Azure/Office 365

MCSE Private Coud

MCSA Windows Server 08/12/16

VMWare vCloud

EMC Cloud Architect (EMCCA)

Openstack Cloud

Rackspace Public Cloud

Comptia Cloud+

CompTIA Network+

Salesforce

IBM SmartCloud Enterprise

HP Enterprise Services

MCSA: Windows Server

MCSE: Private Cloud

Certified Cloud Security Professional (CCSP)

Microsoft SQL Server

IBM Cloud Big Data

Oracle Database

MySQL

Hadoop

Mongo DB

Support Engineer (Linux - Redhat, Debian, Ubuntu)

Exposure to Shell/Perl/Python/PHP scripting

CloudSigma

WorkXpress

Google Compute Engine

Sphere

Web Services SOAP, REST

HyperV

Docker

NGINX

Project Management

Problem Solving

Professional Development (Soft Skills)

8

2

1

0

6

3

4

2

3

2

3

2

3

0

1

2

3

2

2

3

3

5

4

3

2

2

1

1

4

3

4

4

0

0

0

8

6

1

2

5

0

1

1

1

4

4

0

0

2

0

1

6

0

1

6

3

6

7

7

0

0

1

0

4

3

4

4

0

0

0

3

7

1

2

1

0

0

0

1

1

2

0

0

1

1

2

4

0

1

4

0

0

3

1

0

0

0

1

6

5

1

1

0

0

0

14

13

3

4

10

3

5

3

3

5

7

2

3

3

2

3

11

2

4

10

6

10

10

9

2

2

2

2

10

7

7

6

0

0

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35





responded)

23





Amazon Web Services


MCSE Private Coud


VMWare vCloud

EMC Cloud Architect (EMCCA)

Openstack Cloud

Rackspace Public Cloud

Comptia Cloud+

CompTIA Network+

Salesforce

IBM SmartCloud Enterprise

HP Enterprise Services

MCSA: Windows Server

MCSE: Private Cloud

Certified Cloud Security Professional (CCSP)

Microsoft SQL Server

IBM Cloud Big Data

Oracle Database

MySQL

Hadoop

Mongo DB

Support Engineer (Linux - Redhat, Debian, Ubuntu)

Exposure to Shell/Perl/Python/PHP scripting

CloudSigma

WorkXpress

Google Compute Engine

Sphere

Web Services SOAP, REST

HyperV

Docker

NGINX

1

1

1

1

1

1

2

1

0

0

0

0

0

0

0

0

1

0

0

1

0

0

3

1

0

0

0

0

1

1

1

0

4

3

1

0

0

0

1

0

1

1

0

0

0

0

0

0

0

0

0

3

0

1

1

0

0

0

0

0

2

2

3

2

2

3

0

1

0

0

1

0

0

0

1

0

0

0

1

1

1

0

0

1

0

0

1

0

0

0

0

0

1

1

0

0

6

9

3

3

3

2

3

2

2

1

2

2

2

2

3

3

3

2

2

5

2

3

4

1

1

1

1

1

3

3

4

3

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32





responded)

24

DISCIPLINE 6. PLATFORM ADMINISTRATION







MCSE Cloud Platform and Infrastructure

MCSE Server Infrastructure

MCSE Private Cloud


Managing Microsoft SharePoint Server 2016

Exchange Server Rollout and Administration

Miicrosoft Hyper-V


Enabling Office 365 Services

VMWare vCloud

PowerShell - DSC

Linux LPIC1/LPIC2

Linux Foundation Certified System Administrator (LFCS)

Support Engineer (Linux - Redhat, Debian, Ubuntu, Mint)

Comptia Linux+

Comptia Server+

VBSript/PowerShell/C# scripting

Information Technology Infrastructure Library (ITIL)

OpenStack

Cloudstack

Analytical/Quantitative Skills

3

3

1

3

2

2

1

2

2

3

1

3

3

5

2

2

1

2

4

2

3

1

2

1

1

4

1

2

5

5

3

0

1

2

3

1

1

0

4

1

0

9

3

4

2

3

3

3

4

4

3

1

1

1

0

2

0

0

1

3

0

0

3

5

7

2

5

7

4

5

9

7

5

2

4

4

6

3

3

2

5

5

2

5

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21





responded)

MCSE Cloud Platform and Infrastructure


MCSE Private Cloud


Managing Microsoft SharePoint Server 2016

Exchange Server Rollout and Administration

Miicrosoft Hyper-V


Enabling Office 365 Services

VMWare vCloud

PowerShell - DSC

Linux LPIC1/LPIC2


Support Engineer (Linux - Redhat, Debian, Ubuntu, Mint)

Comptia Linux+

Comptia Server+

VBSript/PowerShell/C# scripting

Information Technology Infrastructure Library (ITIL)

OpenStack

Cloudstack


0

0

0

0

0

0

0

0

0

0

0

0

1

0

0

0

0

1

0

0

0

0

0

0

0

1

0

0

0

0

1

0

1

2

1

1

1

2

2

1

0

1

1

1

1

1

0

1

1

2

1

1

0

1

1

1

0

0

1

1

1

0

0

2

2

2

2

2

2

2

3

2

2

0

2

2

3

2

2

3

4

2

0

1

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21





responded)

25


DISCIPLINE 7. CYBER SECURITY & DIGITAL FORENSICS







Computer Systems Architecture

Networking & Configuration (WAN/LAN/Wireless)

Reouters and Routing/Secure Transfer Topology

Network Vulnerability Analysis/Security

Malware Investigation & Analysis

Software Development & Testing

Cryptographic Storage

Mobile Technologies

Web Development Client (Side/Server Side)

Web Application Security - SANS 25 Errors/OS Top 10

Cyber Incident Analysis - Reporting

Forensic Investigation & Incident Response Methodologies

Vulnerability Assessment Techniques/Penetration Testing

Database Design, Scripting & Data Processing

Data Management Systems/Protocol

Business continuity Management

Virtualisation Support/Cloud Security

Digital Compliance


4

3

4

6

5

3

4

4

3

4

4

3

4

4

4

4

4

4

5

7

5

5

5

3

3

3

5

1

2

1

3

3

3

2

3

5

1

3

6

6

6

6

7

4

4

3

6

1

2

2

4

2

1

3

6

2

3

12

10

11

13

11

8

7

8

8

5

5

6

9

7

5

8

11

5

7

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19





responded)

Computer Systems Architecture

Networking & Configuration (WAN/LAN/Wireless)

Reouters and Routing/Secure Transfer Topology

Network Vulnerability Analysis/Security

Malware Investigation & Analysis

Software Development & Testing

Cryptographic Storage

Mobile Technologies

Web Development Client (Side/Server Side)

Web Application Security - SANS 25 Errors/OS Top 10

Cyber Incident Analysis - Reporting

Forensic Investigation & Incident Response Methodologies

Vulnerability Assessment Techniques/Penetration Testing

Database Design, Scripting & Data Processing

Data Management Systems/Protocol

Business continuity Management

Virtualisation Support/Cloud Security

Digital Compliance


1

0

0

0

0

0

0

0

1

1

0

0

0

0

0

0

0

0

0

2

1

2

3

5

2

1

0

1

0

4

2

2

2

2

3

3

2

2

2

2

1

2

1

0

0

1

0

0

0

1

2

1

0

1

1

0

1

5

3

3

5

6

3

2

1

2

1

4

3

4

3

2

4

4

5

7

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19





responded)

26

DISCIPLINE 8. DEVOPS




MCSE Cloud Platform & Infrastructure



Microsoft Team Foundation Server

Microsoft Azure

Microsoft Hyper-V

Amazon Web Services


Vmware vCloud

Cisco CCNA Cloud (CLDFND)

Google Cloud SQL

Google Big Query

Apached Hadoop

OpenStack

Cloudstack

Chef

Docker

Powershell

Perl

Ruby

JavaScript (Jquery)

Code to RESTFUL APIs

C++


SQL

ASP

Chef

Puppet

Ansible

Vagrant

CFEngine

GIT

Visual Studio Online

Kernel-based Virtual Machine (KVM)

CruiseControl (.NET)

Jenkins

Cucumber

Bamboo

Hudson

ThoughtWorks'Go

Nunin

Cloudwatch

Project Management

Problem Solving

Professional Development (Soft Skills)

1

1

1

0

1

1

3

2

3

2

1

1

1

2

1

3

3

1

1

1

1

2

1

1

3

0

4

3

2

2

1

3

0

1

1

3

3

1

1

1

1

3

0

0

0

1

1

0

3

3

0

5

2

0

1

0

0

0

1

0

2

3

1

0

1

6

4

2

1

6

0

3

2

3

3

0

5

1

0

0

5

1

0

0

1

0

0

0

0

0

1

1

1

2

3

2

4

0

0

1

0

0

0

0

0

0

1

0

0

0

3

1

2

3

5

2

1

1

1

1

0

1

0

0

0

3

0

0

0

0

0

0

0

0

0

2

3

2

4

5

3

6

3

3

2

1

1

1

3

1

4

5

2

1

2

7

5

3

4

8

2

5

4

4

4

1

6

1

1

1

6

3

1

1

2

1

3

0

0

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45





responded)

27





MCSE Cloud Platform & Infrastructure



Microsoft Team Foundation Server

Microsoft Azure

Microsoft Hyper-V

Amazon Web Services


Vmware vCloud

Cisco CCNA Cloud (CLDFND)

Google Cloud SQL

Google Big Query

Apached Hadoop

OpenStack

Cloudstack

Chef

Docker

Powershell

Perl

Ruby

JavaScript (Jquery)

Code to RESTFUL APIs

C++


SQL

ASP

Chef

Puppet

Ansible

Vagrant

CFEngine

GIT

Visual Studio Online

Kernel-based Virtual Machine (KVM)

CruiseControl (.NET)

Jenkins

Cucumber

Bamboo

Hudson

ThoughtWorks'Go

Nunin

Cloudwatch

0

0

0

0

0

0

0

0

1

0

0

0

0

1

0

0

0

0

0

0

1

1

0

0

1

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

1

1

1

0

0

0

0

0

0

0

1

0

0

0

1

0

0

0

1

0

0

0

2

1

0

1

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

0

0

0

0

0

0

0

0

1

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

0

0

0

0

0

0

1

0

0

0

0

0

0

1

0

2

1

1

0

0

0

0

1

0

0

2

0

0

0

2

1

0

0

2

0

0

0

2

1

0

2

0

0

0

0

0

0

0

1

0

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42





responded)

28

DISCIPLINE 9. NETWORK TECHNOLOGIES







Cisco Certified Internetwork Expert (CCIE)

CISCO Cisco Certified Network Administrator - CCNA

Cisco Certified Network Professional - CCNP


MCSE Server Infrastructure 2012

VMWare Certified Associate - Network Virtualizatio

AWS Crtified Solutions Architect - Associate

IP Networking

CompTIA Network+

Comptia A+ Certification

Comptia Linux+

CWNP Certification (Wireless Networks)

Certified Information Systems Security Professional (CISSP)

Juniper Networks Certified Internet Associate

Citrix

WCNA: Wireshark Certified Network Analyst

Network Security

Wireless Networking

Certified in Risk and Information Systems Control (CRISC)

SNIA Certified Storage Network Expert

Certified Wireless Networking Professional

Digital Rights Management

1

4

2

2

1

2

3

4

2

3

2

1

1

4

1

3

5

3

1

2

1

2

4

6

5

2

2

3

2

3

3

3

1

2

1

0

2

1

5

5

2

1

3

1

1

1

1

4

2

1

1

5

4

4

0

0

3

0

0

1

5

5

1

1

2

0

4

7

5

8

5

4

4

8

5

6

3

2

3

4

3

4

10

7

2

2

4

3

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22





responded)

Cisco Certified Internetwork Expert (CCIE)

CISCO Cisco Certified Network Administrator - CCNA

Cisco Certified Network Professional - CCNP


MCSE Server Infrastructure 2012

VMWare Certified Associate - Network Virtualizatio

AWS Crtified Solutions Architect - Associate

IP Networking

CompTIA Network+

Comptia A+ Certification

Comptia Linux+

CWNP Certification (Wireless Networks)

Certified Information Systems Security Professional (CISSP)

Juniper Networks Certified Internet Associate

Citrix

WCNA: Wireshark Certified Network Analyst

Network Security

Wireless Networking

Certified in Risk and Information Systems Control (CRISC)

SNIA Certified Storage Network Expert

Certified Wireless Networking Professional

Digital Rights Management

0

0

0

0

0

0

0

0

1

2

0

0

0

0

0

1

1

1

0

0

0

0

1

2

2

0

1

1

1

1

1

1

1

0

0

0

0

0

3

1

0

0

0

0

0

0

0

1

1

0

0

1

0

0

0

0

1

0

0

0

1

1

0

0

1

0

2

3

3

2

3

2

2

3

2

3

2

1

2

1

1

2

5

3

1

1

2

1

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22





responded)

29


DISCIPLINE 10. BIG DATA

Number of companies surveyed with skills in this discipline = 8 companies.Number of employees in these companies with skills in this discipline = 68 staff.Table of skills of existing employees

Number of companies surveyed with upskilling needs in this discipline = 6 companies.Number of employees in these companies with upskilling needs in this discipline = 17 staff.Table of upskilling needs of existing employees

Microsoft AzureIBM Cloud Big DataIBM DB 2OracleSAP HANASAP VoraVmwareApache HadoopApache SparkGoogle ig QueryIBM BlueMixAmazon KinesisNoSQLMongoDBCouchbaseSQLJavaCouchbasePythonScalaJavaScriptLinuxSystems ArchitectureSystems AdministrationNetwork AdministrationNIFIPhenixMarchine Learning /Data MiningStaistical Analysis (SAS, SPSS, Srata, Matiab, R)

10000020100112022120101010101

30220021100112042130111010210

20210020100112041120211010110

40220021100113052130211010421

123456789

1011121314151617181920212223242526272829





responded)

Microsoft AzureIBM Cloud Big DataIBM DB 2OracleSAP HANASAP VoraVmwareApache HadoopApache SparkGoogle ig QueryIBM BlueMixAmazon KinesisNoSQLMongoDBCouchbaseSQLJavaCouchbasePythonScalaJavaScriptLinuxSystems ArchitectureSystems AdministrationNetwork AdministrationNIFIPhenixMarchine Learning /Data MiningStaistical Analysis (SAS, SPSS, Srata, Matiab, R)Problem SolvingProject ManagementProblem SolvingProfessional Development (Soft Skills)

000000000001100000001100000110101

300000100000010210102111100122210

100000011000010100000000000110110

400000111001120310103211100342421

123456789

101112131415161718192021222324252627282930313233





responded)

30

DISCIPLINE 11. ENTERPRISE APPLICATIONS







SQL

MySQL

MCSA SQL 16/14/12

MCSE Data Platform

IBM DB2

IBM Enterprise Applications

IBM Cognos

NoSQL

SAP HANA

SAP Enterprise information Management (EIM) Solutions

SAP Enterprise Resource Planning (ERP)

Oracle ERP

Salesforce

PeopleSoft

Dynamics CRM

Sureskiklls

WORKDAY

Vmware VEEAM

WorkWise

Knowledge of Data-base Design

Sugar CRM

MS Access/Excel

SharePoint

Hana

TrackWise

2

2

2

2

2

2

2

3

2

2

2

2

2

2

2

2

2

2

2

4

2

2

2

2

2

5

2

0

0

0

0

0

3

0

0

0

0

3

0

1

0

2

1

0

4

0

2

2

0

0

5

2

0

0

0

0

0

0

0

0

0

0

2

1

0

0

1

1

0

2

0

4

4

0

0

10

4

2

2

2

2

2

5

2

2

2

2

5

3

3

2

4

2

2

7

2

5

5

2

2

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25





responded)

SQL

MySQL

MCSA SQL 16/14/12

MCSE Data Platform

IBM DB2

IBM Enterprise Applications

IBM Cognos

NoSQL

SAP HANA

SAP Enterprise information Management (EIM) Solutions

SAP Enterprise Resource Planning (ERP)

Oracle ERP

Salesforce

PeopleSoft

Dynamics CRM

Sureskiklls

WORKDAY

Vmware VEEAM

WorkWise

Knowledge of Data-base Design

Sugar CRM

MS Access/Excel

SharePoint

Hana

TrackWise

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

3

1

0

0

0

0

0

1

0

1

0

0

2

0

0

0

1

1

0

1

0

1

0

0

0

1

1

0

0

0

0

0

1

0

0

0

0

0

0

0

0

0

1

0

1

0

0

0

0

0

3

1

0

0

0

0

0

1

0

0

0

0

2

0

0

0

1

1

0

1

0

1

0

0

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25





responded)

32

DISCIPLINE 12. EBUSINESS & DIGITAL MARKETING




Search Engine Optimisation (SEO)

Google Keyword Planner

Open Site Explorer

Ahrefs

Search Behaviour Tools (Moz, SEMRush etc).

SEM - Pay Per Click (Google Adwords etc)

Content Management (CMS)

WordPress

Joomla

ocPortal

Drupal

Customer Relationship Management (CRM)

Salesforce

Oracle

SAP Enterprise Information Management (EIM) Solutions

Dynamics CRM

Analytics/Performance

Google Analytics

Facebook Insights

Twitter Analytics

Teradata's Marketing Operations

HootSuite

Performance

Email Marketing

MailChimp

iContact

Salesforce Marketing Cloud

Maketo

Social Media Marketing/Planning (Facebook, Linkedin, Twitter etc)

Soial Media Monitoring/Blogging (Onine PR & Communications)

Viral Marketing

Buzzfeed

Upworthy

ViralNova

E-commerce

Digital Display Advertising

Affiliate Marketing

Planning and Implementing a Digital Marketing Strategy

Lead Nurturing (B2B)

UX Design

Slideshare

Adobe Photoshop

Adobe Illustrator

Coding

HTML5

CSS

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

Specific Skill

3

4

2

1

1

1

3

2

1

2

1

1

1

2

2

3

1

3

2

2

2

1

1

3

3

2

0

1

2

2

1

2

2

2

0

2

2

3

1

0

1

3

1

2

2

3

4

2

0

1

1

0

2

4

0

0

1

3

2

0

0

0

2

5

0

0

0

0

1

3

2

0

1

1

2

2

0

0

0

0

1

0

0

1

0

1

0

2

1

2

2

2

1

1

0

1

1

2

3

3

1

0

0

3

1

0

0

0

3

1

2

2

0

2

1

2

3

0

1

0

4

3

1

0

0

0

1

1

1

2

1

2

1

3

1

3

2

3

7

6

2

3

3

3

6

8

2

2

2

5

4

2

2

3

5

8

4

4

2

3

3

8

7

2

2

2

6

5

2

2

2

2

2

3

3

4

2

3

2

6

3

5

6

6

Entry Level(number of companies)

Competent Level(number of companies)



responded)

33





Search Engine Optimisation (SEO)

Google Keyword Planner

Open Site Explorer

Ahrefs

Search Behaviour Tools (Moz, SEMRush etc).

SEM - Pay Per Click (Google Adwords etc)

Content Management (CMS)

WordPress

Joomla

ocPortal

Drupal

Customer Relationship Management (CRM)

Salesforce

Oracle

SAP Enterprise Information Management (EIM) Solutions

Dynamics CRM

Analytics/Performance

Google Analytics

Facebook Insights

Twitter Analytics

Teradata's Marketing Operations

HootSuite

Performance

Email Marketing

MailChimp

iContact

Salesforce Marketing Cloud

Maketo

Social Media Marketing/Planning (Facebook, Linkedin, Twitter etc)

Soial Media Monitoring/Blogging (Onine PR & Communications)

Viral Marketing

Buzzfeed

Upworthy

ViralNova

E-commerce

Digital Display Advertising

Affiliate Marketing

Planning and Implementing a Digital Marketing Strategy

Lead Nurturing (B2B)

UX Design

Slideshare

Adobe Photoshop

Adobe Illustrator

Coding

HTML5

CSS

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

Specific Skill

1

1

0

0

0

0

1

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

2

1

1

1

1

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

3

2

1

1

1

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

1

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

2

1

Entry Level(number of companies)

Competent Level(number of companies)



responded)

34

DISCIPLINE 13. CALL CENTRE/CONTACT CENTRE SUPPORT







Proficient in relevant Computer Applications

Knowledge of Customer

Service Principles & Practices

Knowledge of Call Centre Telephony & Technology

Customer Service Experience

Good Data Entry/Keyboard Skills

Knowledge of Administration & Clerical Processes

Relevant Product Knowledge

Appreciation of E-Commerce/Cloud Technologies

Contact Centre Metrics

3

3

3

3

2

3

3

4

5

2

5

4

4

3

4

6

5

4

5

5

6

0

0

2

1

5

5

5

3

4

8

7

6

6

7

8

7

7

7

7

1

2

3

4

5

6

7

8

9

10





responded)

Proficient in relevant Computer Applications

Knowledge of Customer

Service Principles & Practices

Knowledge of Call Centre Telephony & Technology

Customer Service Experience

Good Data Entry/Keyboard Skills

Knowledge of Administration & Clerical Processes

Relevant Product Knowledge

Appreciation of E-Commerce/Cloud Technologies

Contact Centre Metrics

1

0

0

1

0

0

1

0

1

1

3

1

2

2

2

3

1

1

1

1

1

1

1

0

1

1

1

1

1

1

5

4

4

4

4

5

4

4

4

4

1

2

3

4

5

6

7

8

9

10





responded)

35


DISCIPLINE 14. DIGITAL SKILLS/MEDIA




Object Orientated Design

Bootstrap

JavaScript (Jquery)

Angular

Code Igniter

PHP

CSS

HTML5

MySQL

Wordpress

Joomla

Magento

Motion UI

Docker

Atomic

Ceros

Protosketch

Floid

Vectr

Fuse

Picktorial

Figma

Uxpin

Gravit

Adobe Creative Cloud

Photoshop CC

Illustrator CC

Pixelmator

Skitch

Coda 2

InDesign CC

Sublime Text

Framer.js

3D animatiion

3DLive

MXRToolkit

ARToolkit

flARToolkit

Silverlight

Papervision 3D

InDesign CC

Illustrator CC

Firework

After Affects

1

1

1

1

1

1

0

1

1

1

0

0

1

1

1

1

1

1

1

1

1

1

1

0

1

1

1

1

1

1

0

2

1

1

1

1

1

1

1

1

1

2

0

0

2

3

2

2

0

2

0

1

1

2

2

0

0

1

0

0

0

0

0

0

0

0

0

0

0

2

2

0

0

0

0

1

0

1

1

0

1

0

0

0

1

1

0

0

2

1

1

1

0

1

2

2

2

2

1

1

0

0

0

0

0

0

0

0

0

0

0

0

2

3

3

0

1

0

2

2

0

0

0

0

1

0

0

0

3

3

1

2

3

4

3

3

1

3

2

4

2

3

3

1

1

2

1

1

1

1

1

1

1

1

1

1

2

4

4

1

2

1

2

3

1

2

2

1

3

1

1

1

3

4

1

2

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44





responded)

36




Object Orientated Design

Bootstrap

JavaScript (Jquery)

Angular

Code Igniter

PHP

CSS

HTML5

MySQL

Wordpress

Joomla

Magento

Motion UI

Docker

Atomic

Ceros

Protosketch

Floid

Vectr

Fuse

Picktorial

Figma

Uxpin

Gravit

Adobe Creative Cloud

Photoshop CC

Illustrator CC

Pixelmator

Skitch

Coda 2

InDesign CC

Sublime Text

Framer.js

3D animatiion

3DLive

MXRToolkit

ARToolkit

flARToolkit

Silverlight

Papervision 3D

InDesign CC

Illustrator CC

Firework

After Affects

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

1

1

1

1

1

1

1

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

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APPENDIX 2

PRIVACY STATEMENT – SOUTH EAST REGIONAL SKILLS FORUM, DEPARTMENT OF EDUCATION & SKILLS

RE: ICT SKILL STUDY IN THE SOUTH EAST – OCTOBER – DECEMBER 2018

Context for the study

The South East Regional Skills Forum (SERSF) has engaged with a number of industry sectors across the region to assess the existing and future skills needs of different industry sectors (in line with the National Skills Strategy 2025). The ICT sector plays an important role in the South East and stakeholders from the sector are seeking detailed data on existing and future skills for ICT in order to inform growth and recruitment strategies and to work in collaboration with all Education providers to ensure a pipeline of graduates with the requisite skills and competences.

Purpose

The purpose is to assess the existing and future skills needs (in line with the European e-Competency Framework) of the ICT industry in the South East and to present this data in aggregate form only to the South East Regional Skills Forum and its’ stakeholders including ICT industry representatives.

The aim of this study is to systematically ascertain precise course requirements and the volume of potential learners involved in order to facilitate an appropriate response to identified skills needs by education and training providers.

Advisory Committee

The study will be conducted under the guidance of an Advisory Committee comprising the South East Regional Skills Forum Manager, the Head of School of Life Long Learning in WIT, the Head of School of Life Long Learning in IT Carlow and the SERSF Researcher.

Methods

The study will be a mixed methods study using a combination of quantitative and qualitative data collection methods. The study will commence with a survey of approx. 100 ICT companies conducted by the researcher working with SERSF. The survey will be distributed via Survey Monkey from Monday 15th October 2018 with a final response date of Friday October 26th.

The second stage of the study will be a series of semi-structured interviews with a purposeful sample of 30 ICT companies selected from the South East Regional Skills Forum database. The researcher will conduct 30 interviews of approx. one hour duration with this sample. This qualitative approach will allow for further exploration on skills deficits, roles that are proving difficult to recruit for and future skills needs. The researcher will write a short report on each interview following the meeting and this will inform the overall report with general themes and examples.

Reporting

Each participating company will be provided with a copy of their own company summary report and the data contributed via Survey Monkey.

The SERSF researcher will analyse the findings and emergent themes with specific examples informed by the research and will present a report on the qualitative study by 30th November.

The Advisory committee will review and agree on how this report is disseminated to South East Regional Skills Forum members, Crystal Valley Tech and other interested stakeholders.

Confidentiality

The purpose for which the South East Regional Skills Forum and the Department of Education & Skills require the data provided by you is to systematically ascertain precise course requirements and the number of future graduates required in the South East. This study will inform future programme development and aims to facilitate an appropriate response to identified skills needs by education and training providers.

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Individual company data collected will be treated as strictly confidential. This data will not be shared with any other individual, company or organisation other than that provided for below. The data will only be available to the members of this Advisory Committee and the members of the Management Group of the South East Regional Skills Forum and the Heads of Department in the IT Departments of WIT and IT Carlow.

The above persons will not share the individual company data with any other person or any other organisation.

The data provided may be exchanged with the Skills and Labour Market Research Unit in SOLAS for inclusion in reports on skills needs and trends in aggregate form. The data maintained by the SLMRU is subject to the strictest data control protocols. The data may also be shared with the All Ireland Research Laboratory for mapping. Access to the mapped data will be restricted to Regional Skills Forum Managers and to the Skills Planning and Enterprise Engagement Unit of the Department of Education and Skills for the purposes of analysis of skills needs and tailoring of education and training responses on a regional and national level.

Full details of the Department’s data protection policy setting out how we will use your personal data as well as information regarding your rights as a data subject are available at https://www.education.ie/en/The-Department/Data-Protection/. Details of this policy and privacy notice are also available in hard copy from the address below upon request:

Skills Planning and Enterprise Engagement Unit

Department of Education and Skills

Marlborough St.

Dublin 1.

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