WELCOME

AIR HOSTESS TRAINING INSTITUTE PRABHAD JUNCTION

KANNUR

NAME : MUTHALEEB.KBATCH : A5COURSE : HTCSASSESSOR : SHAKEEL AHMADYEAR : 2012-2013

INTRODUCTION

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I am very Thank full for the strong support and guidance provided to me by my Hospitality teacher

Mr . Shakeel Ahmed who helped me in preparing this project. I am very much thankful to him.

ACKNOWLEDGEMENT

PASS LO3

Task No.3Explain how the housekeeping department contribute towards earning hotel revenue. Present your findings in power point or with slide. The presentation should not exceed 5-7 minute. Also prepare a layout of a standard room in a hotel, exhibiting the basic amenities and facilities provided.

Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotelsHousekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that. House keeping is the department determine to a large extent whether guests are happy during stay and in turn mankind they return to the hotel. The fine accommodation and service are provided to the guest so they are pleased with the hotel

The guest satisfaction is its primary object and the hygiene factor must always be present in the hotel.

Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel aims to make environment comfortable and offer specialized service to the guest.There are 3 Degrees of cleaning of House Keeping department.

1)Occupied Room-They have to clean the room everyday.2)Vacant Room-It is not a major clean but a small clean. It is a small clean because when the guest checkout they have already cleaned the room.

3)-Checkout Rooms-Here the room has to be properly cleaned. It is because the room has to be delivered to other guest.The standard plays an important role in the reputation of the hotels. One feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for being.

House Keeping Department may check up dusting, in-depth cleaning and losses confidence if properly not done e.g. If drawers are not cleaned he may generally won't feel like putting his clothes down. Decent room supplies are service like quick laundry and dry cleaning service shows guest that hotel is considering his comfort and wishes to please him. not only this from the cleanliness of lobby, public area, restaurant, cloakrooms, the state and cleanliness of uniform the guest can judge a lot about hotel. it can be positive or negative judgment we can conclude that housekeeping department contributes greatly to all guest impression of the hotel.

House Keeping Facilities Arranging/Cleaning the Room

THANK YOU